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Report sales errors here. "There's Always Another Sale™"

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  • HaruchaiHaruchai Posts: 2,040

     

    Habulin Dati said:

    I tried some 2.99s in my cart. Seems to be working for me smiley

    Now try adding a sixth and a new release and see what happens. Would be interested to see if all six remain at the lower price.

  • Sagittarian 3D RendererSagittarian 3D Renderer Posts: 1,201
    Haruchai said:

     

    Habulin Dati said:

    I tried some 2.99s in my cart. Seems to be working for me smiley

    Now try adding a sixth and a new release and see what happens. Would be interested to see if all six remain at the lower price.

    You're right! The price goes up. It is limited to 5 items per cart.

    It is best to reword the ad but that's not gonna happen on a weekend. We are "abandoned"!

     

  • HaruchaiHaruchai Posts: 2,040
    Habulin Dati said:
    Haruchai said:

     

    Habulin Dati said:

    I tried some 2.99s in my cart. Seems to be working for me smiley

    Now try adding a sixth and a new release and see what happens. Would be interested to see if all six remain at the lower price.

    You're right! The price goes up. It is limited to 5 items per cart.

    It is best to reword the ad but that's not gonna happen on a weekend. We are "abandoned"!

     

    This is one of the bugs in the store at the moment. It works for some people apparently but not others so rewording the ad is not the way to go. Other people are having different issues but they all seem to revolve around the 2.99 products. As the DAZ staff can't replicate any of these errors, and they are not the same for everyone, troubleshooting a fix will probably be a nightmare.

  • Sagittarian 3D RendererSagittarian 3D Renderer Posts: 1,201
    edited December 2019
    Haruchai said:
    Habulin Dati said:
    Haruchai said:

     

    Habulin Dati said:

    I tried some 2.99s in my cart. Seems to be working for me smiley

     

    Now try adding a sixth and a new release and see what happens. Would be interested to see if all six remain at the lower price.

    You're right! The price goes up. It is limited to 5 items per cart.

    It is best to reword the ad but that's not gonna happen on a weekend. We are "abandoned"!

     

    This is one of the bugs in the store at the moment. It works for some people apparently but not others so rewording the ad is not the way to go. Other people are having different issues but they all seem to revolve around the 2.99 products. As the DAZ staff can't replicate any of these errors, and they are not the same for everyone, troubleshooting a fix will probably be a nightmare.

     

    I tried adding a new release once more. It seems to be fixed now!

     

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    Post edited by Sagittarian 3D Renderer on
  • HaruchaiHaruchai Posts: 2,040
    edited December 2019
    Habulin Dati said:
    Haruchai said:
    Habulin Dati said:
    Haruchai said:

    I tried adding a new release once more. It seems to be fixed now!

     

     

    Glad you managed to get it working :)

    Post edited by Haruchai on
  • TorquinoxTorquinox Posts: 4,631

    Nothing changed in my cart >_> But I'm glad it's working for some people! :)

  • Phoenix1966Phoenix1966 Posts: 1,953

    To add some info regarding this illusive issue. The $2.99 deal worked for me three days ago as advertised. It didn't work for me two days ago (item kept reverting to full price with a paid, debut new item in cart and no freebies). I didn't try to use it yesterday even to test. Today, it once again worked as advertised. So I wonder for those of us that are having issues if alternate days are part of the puzzle. Works fine one day, not the next, then it works, etc.

  • missuskissesmissuskisses Posts: 918
    edited December 2019
    Phoenix1966 said:

    To add some info regarding this illusive issue. The $2.99 deal worked for me three days ago as advertised. It didn't work for me two days ago (item kept reverting to full price with a paid, debut new item in cart and no freebies). I didn't try to use it yesterday even to test. Today, it once again worked as advertised. So I wonder for those of us that are having issues if alternate days are part of the puzzle. Works fine one day, not the next, then it works, etc.

    Could be! It worked for me Thursday, did not work for me on Friday, worked for me on Saturday, and then not for me today, on Sunday.

    Edited to add: Issue is $2.99 items losing pricing/discount when new release is added. $2.99 by itself with no new releases has been OK.

    Post edited by missuskisses on
  • HaruchaiHaruchai Posts: 2,040
    edited December 2019
    missuskisses said:
    Phoenix1966 said:

    To add some info regarding this illusive issue. The $2.99 deal worked for me three days ago as advertised. It didn't work for me two days ago (item kept reverting to full price with a paid, debut new item in cart and no freebies). I didn't try to use it yesterday even to test. Today, it once again worked as advertised. So I wonder for those of us that are having issues if alternate days are part of the puzzle. Works fine one day, not the next, then it works, etc.

    Could be! It worked for me Thursday, did not work for me on Friday, worked for me on Saturday, and then not for me today, on Sunday.

    Edited to add: Issue is $2.99 items losing pricing/discount when new release is added. $2.99 by itself with no new releases has been OK.

    In that case it could be the ability to use it 'once a day' is actually 'once every 24 hours'. It might be counting 24 hours from the time of order not on a 'daily' date basis.

    That could expalin why some people are seeing a 'fix' when trying later in the day even though DAZ says they can't replicate it so they can't fix it.

    Post edited by Haruchai on
  • xyer0xyer0 Posts: 6,435
    Haruchai said:
    missuskisses said:
    Phoenix1966 said:

    To add some info regarding this illusive issue. The $2.99 deal worked for me three days ago as advertised. It didn't work for me two days ago (item kept reverting to full price with a paid, debut new item in cart and no freebies). I didn't try to use it yesterday even to test. Today, it once again worked as advertised. So I wonder for those of us that are having issues if alternate days are part of the puzzle. Works fine one day, not the next, then it works, etc.

    Could be! It worked for me Thursday, did not work for me on Friday, worked for me on Saturday, and then not for me today, on Sunday.

    Edited to add: Issue is $2.99 items losing pricing/discount when new release is added. $2.99 by itself with no new releases has been OK.

    In that case it could be the ability to use it 'once a day' is actually 'once every 24 hours'. It might be counting 24 hours from the time of order not on a 'daily' date basis.

    That could expalin why some people are seeing a 'fix' when trying later in the day even though DAZ says they can't replicate it so they can't fix it.

    Thank you, @Haruchai, for your post(ulation). That may indeed be the issue. I'll try later on.

  • Phoenix1966Phoenix1966 Posts: 1,953

    Adding to what I mentioned earlier, today the $2.99 deal worked as advertised and I made a purchase. I went back now to test it and I cannot get the "new item" discount to work on the offer. A new, paid item raises the $2.99 item to $9.95. With no new item, the $2.99 reappears. I suspect in about 23 hours, it will work again.

  • HaruchaiHaruchai Posts: 2,040
    edited December 2019
    Phoenix1966 said:

    Adding to what I mentioned earlier, today the $2.99 deal worked as advertised and I made a purchase. I went back now to test it and I cannot get the "new item" discount to work on the offer. A new, paid item raises the $2.99 item to $9.95. With no new item, the $2.99 reappears. I suspect in about 23 hours, it will work 

    Will be interesting to see. It looks like xyer0 will be the test case first :) 

    Post edited by Haruchai on
  • xyer0xyer0 Posts: 6,435

    But I didn't make yesterday's purchase until 8:10 DazTime. So, it'll be awhile. Surely someone else can go ere that.

  • NovicaNovica Posts: 23,925
    missuskisses said:

    Edited to add: Issue is $2.99 items losing pricing/discount when new release is added. $2.99 by itself with no new releases has been OK.

    +1   This was back this morning, around 3am. I got the prices correctly until I added a new release, then they all went up!  So I just took the new release out of the cart. This really does the opposite of what DAZ would want, folks NOT buying new releases.   I did test it and it did that with and without the freebies, so they didn't have an effect on the problem.  I don't know if it's still doing it.

    And what was with the Cloudfare for an hour or more? Anyone else get that in the wee hours of the morning?  My gateway is Atlanta and it said Daz servers were the issue. Did they take the site down to fix all these errors? (Curious.)

  • Lothar WeberLothar Weber Posts: 1,611

    Ok. No debut new release today in my cart... sadly... cause discounts went crazy again. Well good night from Germany... love you all heart

  • WandWWandW Posts: 2,905
    edited December 2019

    $2.99 items still at $9.95 in the cart.   I cleared the cart, logged out and added them and they were $2.99.  Logged in  to checkout and they were back to $9.95.
    However, if I add a new item they go to $2.09...

     

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    Post edited by WandW on
  • xyer0xyer0 Posts: 6,435
    edited December 2019

    I just tried signing out, repopulating my account, and I still get $9.95 with a new item and $2.99 with no other items.

    Post edited by xyer0 on
  • NovicaNovica Posts: 23,925

    Hmmm, tested it. Which raises a question. As I said, earlier I bought three things and got the discount. I'm allowed to buy as many as I want if I have a new release in the cart, so I just put one in and it didn't work- so the fact I bought earlier shouldn't have anything to do with it, right? (And I didn't get as many as allowed, AND there's nothing saying it only works once because as long as you buy a new release, you can buy as many as you want.)  So not to introduce another issue, but if it's working for WandW and not for me, I wonder if that kink is also in the system. 

    I don't want these, I'm just testing the cart for you  

     

     

     

     

    Grand Total $29.19

    49%
    Subtotal $56.85
    Discount -$27.66
    Estimated Tax $0.00

     

  • radiaradia Posts: 128
    edited December 2019
    Haruchai said:
    missuskisses said:

    Could be! It worked for me Thursday, did not work for me on Friday, worked for me on Saturday, and then not for me today, on Sunday.

    Edited to add: Issue is $2.99 items losing pricing/discount when new release is added. $2.99 by itself with no new releases has been OK.

    In that case it could be the ability to use it 'once a day' is actually 'once every 24 hours'. It might be counting 24 hours from the time of order not on a 'daily' date basis.

    That could expalin why some people are seeing a 'fix' when trying later in the day even though DAZ says they can't replicate it so they can't fix it.

    No, unfortunately that doesn't seem to be it (in my case at least).

    I successfully placed an order that included one $2.99 item yesterday - 15.33 Sat 21 Dec my time (08.33 Sat 21 Dec Daz time). The $2.99 items haven't been working for me all day today (unless I put a new item in the cart) and it's now 22.10 Sun 22 Dec my time (15:10 Sun 22 Dec Daz time) - i.e. coming up to 31 hours later.

    Post edited by radia on
  • Phoenix1966Phoenix1966 Posts: 1,953
    Haruchai said:
    Phoenix1966 said:

    Adding to what I mentioned earlier, today the $2.99 deal worked as advertised and I made a purchase. I went back now to test it and I cannot get the "new item" discount to work on the offer. A new, paid item raises the $2.99 item to $9.95. With no new item, the $2.99 reappears. I suspect in about 23 hours, it will work 

    Will be interesting to see. It looks like xyer0 will be the test case first :) 

    Actually, I meant to say 47 hours later. I think it is every other 24 hours that this seems to work.

  • RSand55RSand55 Posts: 168

    If this is solved tomorrow, will they honor today's items?

  • S_MongerS_Monger Posts: 48

    I gave the DIM a try again, the two orders I did today are still not showing.  I mean it's fine, they were freebies, but still...  I have the feeling that would happen with a paid purchase as well.

  • ChoholeChohole Posts: 33,604
    Novica said:

    Hmmm, tested it. Which raises a question. As I said, earlier I bought three things and got the discount. I'm allowed to buy as many as I want if I have a new release in the cart, so I just put one in and it didn't work- so the fact I bought earlier shouldn't have anything to do with it, right? (And I didn't get as many as allowed, AND there's nothing saying it only works once because as long as you buy a new release, you can buy as many as you want.)  So not to introduce another issue, but if it's working for WandW and not for me, I wonder if that kink is also in the system. 

    Small print says   "* Usable once per customer. New Release must be priced over $1. Items must be in cart simultaneously for discount to apply."

  • NovicaNovica Posts: 23,925
    edited December 2019

    @chohole   LOL I was coming back to post I'd found it. Thanks for pointing it out, I don't want to confuse folks. (My specialty.)   Edit- also, I just got the freebies and they did show up in DIM for me. 

     

    Post edited by Novica on
  • S_MongerS_Monger Posts: 48
    Novica said:

    @chohole   LOL I was coming back to post I'd found it. Thanks for pointing it out, I don't want to confuse folks. (My specialty.)   Edit- also, I just got the freebies and they did show up in DIM for me. 

     

    Weird.  I tried again and they just aren't showing up in DIM.

  • WandWWandW Posts: 2,905
    xyer0 said:

    I just tried signing out, repopulating my account, and I still get $9.95 with a new item and $2.99 with no other items. But I'm not getting $2.09 (which I should with loyalty discount) under any circumstances.

    The exact opposite of my situation; maybe we could trade somehow... laugh

  • ChoholeChohole Posts: 33,604
    Novica said:

    @chohole   LOL I was coming back to post I'd found it. Thanks for pointing it out, I don't want to confuse folks. (My specialty.)   Edit- also, I just got the freebies and they did show up in DIM for me. 

     

    We've been spending so much time back and forth trying to get this weird bug sorted out that I think I almost know the sale page text off by heart.

  • Richard HaseltineRichard Haseltine Posts: 110,326
    S_Monger said:

    I gave the DIM a try again, the two orders I did today are still not showing.  I mean it's fine, they were freebies, but still...  I have the feeling that would happen with a paid purchase as well.

    We have flagged this for Daz, but in the meantime they are listing in the Product Library so you can download from theer and place the zip in the Install Manager Package Archive, the Downloads folder, from whence DIM will be able to install it through the Ready to Install tab.

  • S_MongerS_Monger Posts: 48
    Richard Haseltine said:
    S_Monger said:

    I gave the DIM a try again, the two orders I did today are still not showing.  I mean it's fine, they were freebies, but still...  I have the feeling that would happen with a paid purchase as well.

    We have flagged this for Daz, but in the meantime they are listing in the Product Library so you can download from theer and place the zip in the Install Manager Package Archive, the Downloads folder, from whence DIM will be able to install it through the Ready to Install tab.

    Thanks.

  • AZDigitalArtistAZDigitalArtist Posts: 810

    So, I did not buy any of the 2.99 items yesterday.  I put six in today and and it's all working fine right now.  PC+, 30% discount.

This discussion has been closed.