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Report sales errors here. "There's Always Another Sale™"

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  • alex86firealex86fire Posts: 1,130
    edited January 2020

    $2.99 fixed for me as well. Historical 60% seems fixed too.

     

    Is there any way to check if the correct pricing applied to a previous order?

    I think I may have bought some historical stuff when the dicsount was not being applied corectly but I am not sure how to check it.

    Post edited by alex86fire on
  • mwokeemwokee Posts: 1,275

    I can get the 2.99 but additional discounts are not applied when selecting a new item.

  • Kev914Kev914 Posts: 1,126

    I got the $2.99 price with a new item added, but did not get the addtional discount. But it was a pretty sweet deal, so I'm not weeping about it.

  • otherunicornotherunicorn Posts: 374
    mwokee said:

    I can get the 2.99 but additional discounts are not applied when selecting a new item.

    Same. Just reporting for bug hunt purposes.

  • DripDrip Posts: 1,237
    L'Adair said:
    mwokee said:
    2.99 items are 2.99 if you're logged out. Sign in and the prices go up. This happens on different computers and browsers. So it seems to be a bug linked to our individual accounts rather than some kind of browser or operating system....?

    Personally, I doubt it. I'm still convinced it's a CloudFlare issue with incomplete data uploaded from the Daz site. Chances are high that regardless of what device you connect with, you are still going through the same CloudFlare mirror site, so you're going to see the same issues.

    As someone who worked in the Internet Service Provider industry for a number of years, I've seen services like this that are exceptional when they are starting out, only to become marginal as they oversell the service. CloudFlare continues to add locations to their network, many of which are not owned by CloudFlare or dedicated to the service. More locations means more points where something can go awry.

    I'm not impressed with the Magento software Daz uses for the store, a feeling I held long before I started buying products at Daz. However, the issue with the $2.99 products is not consistent for all customers, which brings me back to believing the CloudFlare service is the real issue.

    As for not changing the offer when it was obvious the way it was set up wasn't working, I can only think the people who could have made that decision were off on holiday…

    The little I had to deal with cloudservices in the past, the problem could be as small as some permission preventing one or two files from updating on some servers, while on other servers they get overwritten with a new version without problem. And that might be caused by anything ranging from the account copying the files from one server to another, to the servers running on different update sets of their operating system. It's easy to explain what they do for websites, but how they do it exactly and how to operate them is very complex. Old fashioned client-server was much easier to operate, though that had its flaws as well, like being a lot more vulnerable to attacks and overloading.

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,022

    I didn't get the loyalty either but at least could grab a 6th 2.99 item I could not yesterday

  • alex86firealex86fire Posts: 1,130
    alex86fire said:

    $2.99 fixed for me as well. Historical 60% seems fixed too.

     

    Is there any way to check if the correct pricing applied to a previous order?

    I think I may have bought some historical stuff when the dicsount was not being applied corectly but I am not sure how to check it.

    Ok, I added items I bought yesterday in the shopping cart today and received a lower price, I am guessing not all the discounts applied yesterday? I should open up a ticket for a refund of the difference right?

    What exactly do I need in the ticket?

  • AZDigitalArtistAZDigitalArtist Posts: 806
    mwokee said:

    I can get the 2.99 but additional discounts are not applied when selecting a new item.

    Same here.   

  • jakibluejakiblue Posts: 7,281

    Ditto. The $2.99 items are actually working, but not getting discount when adding a new item. 

    We're halfway there.  

    AZDigitalArtist said:
    mwokee said:

    I can get the 2.99 but additional discounts are not applied when selecting a new item.

    Same here.   

     

  • Peter WadePeter Wade Posts: 1,666

    I'm also not getting the loyalty discount when adding a new release. A new release does let me buy more than five $2.99 items so it is being detected, just not fully actioned.

  • jardinejardine Posts: 1,215

    the 2.99 bug has been vanquished! 

    thank you, and happy new year! 

  • tj_1ca9500btj_1ca9500b Posts: 2,057

    Well, it's closer...

    New Item + 2.99 items, items are (finally) showing up as $2.99, but without the advertised 20% extra discount for including a new item.

    Hmmm...

  • Charlie JudgeCharlie Judge Posts: 13,241
    tj_1ca9500b said:

    Well, it's closer...

    New Item + 2.99 items, items are (finally) showing up as $2.99, but without the advertised 20% extra discount for including a new item.

    Hmmm...

    Same here. Although I probably won't bother for the small amount involved, you could open a support ticket and request a refund of the missing discount. 

  • AllenArtAllenArt Posts: 7,175

    I got the correct price later on, but I'm not gonna try it again. I'm done doing the chicken dance trying to get stuff to work on this site. Besides, I've got enough content to last me two lifetimes already.

    Laurie

  • otherunicornotherunicorn Posts: 374
    edited January 2020

    So finally, I could buy something at $2.99 - and I promptly bought something I already owned as part of another bundle. Doh! (This counts as a sales error, doesn't it? lol)

    Post edited by otherunicorn on
  • DaventakiDaventaki Posts: 1,624

    What should actually qualify you for the discount on the $2.99 items now? Does it have to be the new releases at the top or does the still new releases apply to?

    Im still not recieving the extra 20% off the $2.99 items so was thinking about going ahead and purchasing and then submitting at ticket.

     

  • otherunicornotherunicorn Posts: 374
    Daventaki said:

    What should actually qualify you for the discount on the $2.99 items now? Does it have to be the new releases at the top or does the still new releases apply to?

    Im still not recieving the extra 20% off the $2.99 items so was thinking about going ahead and purchasing and then submitting at ticket.

     

    That seems to be the best method. They mention that they only partially solved the issue, and the small discrepancy would be managable by those without a lot of funds to hand. Being temporarily out of  80 cents (or whatever it is) per item is a lot less than $7.00 per item.

  • SempieSempie Posts: 659
    edited January 2020

    $2.99 sale worked for me as well.

    And only because I'm awake and online at 05.50 AM (Germany)

    Would've missed it if I got up at 08:00, as I had planned....

     

    Could now buy a single card at $14.95, not the rest of it.

    How about extending the sale one or two days more to give people the opportunity to catch up...?

    (I theoretically could have bought 50 $2.99 items in 10 days, not a mere 5....)

    Post edited by Sempie on
  • Cris PalominoCris Palomino Posts: 12,440
    Sempie said:

    $2.99 sale worked for me as well.

    And only bcause I'm awake and online at 05.50 AM (Germany)

    Would've missed it if I got up at 08:00, as I had planned....

     

    Could now buy a single card at $14.95, not the rest of it.

    How about extending the sale one or two days more to give people the opportunity to catch up...?

    You'd have to suggest that through a ticket for feedback. Remember, these are user-to-user forums.

  • SempieSempie Posts: 659
    Cris Palomino said:
    Sempie said:

    $2.99 sale worked for me as well.

    And only bcause I'm awake and online at 05.50 AM (Germany)

    Would've missed it if I got up at 08:00, as I had planned....

     

    Could now buy a single card at $14.95, not the rest of it.

    How about extending the sale one or two days more to give people the opportunity to catch up...?

    You'd have to suggest that through a ticket for feedback. Remember, these are user-to-user forums.

    Did send a ticket with this suggestion.

    I guess with the tickets they still have to process, they'll get to read it by the end of the month....

  • DaventakiDaventaki Posts: 1,624

    What should actually qualify you for the 20% discount on the $2.99 items now? Does it have to be the new releases at the top or does the still new releases apply to?

     

  • Cris PalominoCris Palomino Posts: 12,440
    Daventaki said:

    What should actually qualify you for the 20% discount on the $2.99 items now? Does it have to be the new releases at the top or does the still new releases apply to?

     

    It should be adding a new item to the cart, but for some that negates the sale period. That was my case, so I removed the new one and just bought the items at 2.99.

  • jakibluejakiblue Posts: 7,281
    edited January 2020

    while the $2.99 are working, the 20% off for having a new release isn't - as people have mentioned. What should the $2.99 drop to? Just wondering whether to send in a ticket for it. 

    should it be $2.40?

    Post edited by jakiblue on
  • Cris PalominoCris Palomino Posts: 12,440
    jakiblue said:

    while the $2.99 are working, the 20% off for having a new release isn't - as people have mentioned. What should the $2.99 drop to? Just wondering whether to send in a ticket for it. 

    should it be $2.40?

    With 20%, I believe so.

  • jakibluejakiblue Posts: 7,281

    Thanks Cris. My math not strong. LOL 

    Cris Palomino said:
    jakiblue said:

    while the $2.99 are working, the 20% off for having a new release isn't - as people have mentioned. What should the $2.99 drop to? Just wondering whether to send in a ticket for it. 

    should it be $2.40?

    With 20%, I believe so.

     

  • WandWWandW Posts: 2,890

    Page 100; Is someone going to start a new thread?

  • NovicaNovica Posts: 23,923

    The 2.99 IS WORKING for me. Finally.

  • kyoto kidkyoto kid Posts: 41,843

    ...curious as to who "wins" this one and gets to name the new thread?

    (long time veteran of the Complaint Thread)

  • jakibluejakiblue Posts: 7,281

    @Novica, just PM'ed you.  

    Novica said:

    The 2.99 IS WORKING for me. Finally.

     

  • L'AdairL'Adair Posts: 9,479
    WandW said:

    Page 100; Is someone going to start a new thread?

    Yes. The new thread is here: 2020 "There's Always Another Sale™" (Report sales errors here.)

     

This discussion has been closed.