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Report sales errors here. "There's Always Another Sale™"

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  • firewardenfirewarden Posts: 1,486
    edited December 2019

    My husband works in IT and has implemented Programmer on Call protocols in various departments. The department pays for a cell phone that the programmers rotate through carrying. The person who is on call is expected to respond ASAP 24/7 to reported problems. They rotate on a weekly basis, so no one person carries the burden of taking all off-hours calls. They either get paid extra or receive comp time, depending upon whether they are hourly or salaried. That way their clients are taken care of, but it's fair to the programmers.

    Post edited by firewarden on
  • AsariAsari Posts: 703
    Taoz said:
    Cybersox said:
    Taoz said:
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Cris Palomino said:

     

    There are people working at WalMart, aren't there? At Sears?  Target? Amazon? Dominos Pizza? It's what I was saying earlier in the thread - DAZ is trying to operate by the rules of a 9-5 office, but the BUSINESS that they're in is a 24 hour retail store with customers around the world. 

    Practically all online stores run 24/7, but it's probably a minority that can afford 24/7 customer service (and some of those who can underpay their workers). 

    This is true, but those stores don't normally run sales as complex as DAZ's, or do the changeovers during non-working hours.  Ultimately, this kind of problem is the direct result of DAZ's own decision to try to make the software equivalent of a Chevy Vega do the same thing as a Harrier Jet while everyone involved is at home in bed, dreaming that the whole thing didn't just explode on the launch pad.  The ultimate truth in business is You can do something fast, you can do something cheap, or you can do something well.  Doing one of those is easy, doing two at the same is a lot more difficult but acheivable.  Doing all three at the same time requires having Angels at your back, Excaliber in your hand, and signed deals with both Lucifer and Murphy to stay out of the way.          

    Well I do agree about the overcomplexity of the sales, and wonder why they keep on with this with all those problems there are, and the confusion it causes with their customers (even when it works correctly).   

    I guess because DAZ customers have grown used to the rather complex sales and some of the customers seem to enjoy it. I mean, @Cybersox said and a lot of us can agree that we like to buy if we see a good sale going up. I won't lie, I was happy when I saw the possibility to get a pro bundle for 18$ this morning. And I will also admit that I bought items that I'm not sure I would have bought but when I saw them at 70% off at Fast Grab I got them. Not to say there were a lot if items during the PC+ for a day deals and byob that I would never have bought but as a bargain I got them and find many of them very useful. And of course, sometimes we buy stuff that we can't use but we buy them nonetheless because we wouldn't get a good discount otherwise ... and do on.

    I guess this happens with a lot of people and the sales works for DAZ. They help customers buy stuff they wouldn't consider otherwise, and they trigger more spending. Before I read the forums regularly I would never have considered buying gift cards with a discount to stack additional discounts. So although the sales cause trouble and unhappy customers, they stick to it.

  • jardinejardine Posts: 1,215
    edited December 2019

    so who want to open a kickstarter fund?  to help daz afford to keep an incredibly skilled and patient IT person on a Sale Crisis! hotline over the weekends?

    the store and sales and glitches can be incredibly frustrating sometime.  and i've emptied many a cart a few hours before daz midnight when it became apparent that The Fix wasn't happening that day, and i really didn't feel like taking a snapshot of my cart and a copy-paste of the alleged sale copy and/or coupon code, buying the stuff at the wrong price, and waiting a couple of days for daz's wonderful support staff to sort the money out.  (that takes half an hour, easy...and then the wait.)

    it's basically like going to the circus.  i don't go to the circus unless i'm in the mood to enjoy the circus.  and i love a good circus when i'm in the mood. 

    and we marketplace people in here--if this circus makes *your* head spin sometimes, just imagine how the PAs feel!  imagine you're releasing a new product and your day one sales fizzle because the basic new product discount isn't being applied, or your new bundle accidentally triggers a mega-percent-off accidental stacking discount and carts out at 72% off.  how is customer service going to sort *your* troubles out, and how happy are *you* going to be, going to sleep that night?  you may enjoy your work, but you're a professional.  this product premiere is next month's rent!

    spirit of the season, y'all.  peace on earth and goodwill to all.  and may the new year shower blessings on our guardian angels, the mods and the folks in CS.  and our PAs, too.  bless them, every one. 

    :)

    j

    Post edited by jardine on
  • TorquinoxTorquinox Posts: 4,245

    I agree with what @asari said. It makes Daz a more fun and interesting place to shop.

  • WandWWandW Posts: 2,891
    Sempie said:
    WandW said:

    After working for me all week, $2.99 items are $9.95 today...

    Have you done anything yesterday at the DAZ store, that you did not do before, that could have triggered it...?

    I didn't buy anything yesterday!  laugh

  • AZDigitalArtistAZDigitalArtist Posts: 806
    edited December 2019

     

    WandW said:
    Sempie said:

    Have you done anything yesterday at the DAZ store, that you did not do before, that could have triggered it...?

    I didn't buy anything yesterday!  laugh

    I think we have established that it has nothing to do with a prior day's purchases.  I didn't buy anything yesterday, either, and it hasn't worked for me for days, no matter what I did or did not buy.  It's fine.....I was able to get plenty of other very nice deals.

    Post edited by AZDigitalArtist on
  • isidornisidorn Posts: 1,601

    Not sure what's going on here, but did anyone notice this https://www.daz3d.com/toaster in the $2.99 category, listed at a double negative 98% discount! And I just realized, putting it in the cart it becomes free. surprise

  • WandWWandW Posts: 2,891
    isidorn said:

    Not sure what's going on here, but did anyone notice this https://www.daz3d.com/toaster in the $2.99 category, listed at a double negative 98% discount! And I just realized, putting it in the cart it becomes free. surprise

    Without a new item, it goes into my cart at full price...

  • isidornisidorn Posts: 1,601
    edited December 2019
    WandW said:
    isidorn said:

    Not sure what's going on here, but did anyone notice this https://www.daz3d.com/toaster in the $2.99 category, listed at a double negative 98% discount! And I just realized, putting it in the cart it becomes free. surprise

    Without a new item, it goes into my cart at full price...

    Weird. I tried different combinations of items in my cart and it remained $0.00 no matter what.

    As shown above, I checked out with it without anything else in the cart.

    freetoaster.JPG
    874 x 308 - 32K
    Post edited by isidorn on
  • AZDigitalArtistAZDigitalArtist Posts: 806
    edited December 2019
    isidorn said:

    Not sure what's going on here, but did anyone notice this https://www.daz3d.com/toaster in the $2.99 category, listed at a double negative 98% discount! And I just realized, putting it in the cart it becomes free. surprise

    Same here.  The other double negative item, the wizard props, are 99c.

    Post edited by AZDigitalArtist on
  • TaozTaoz Posts: 10,249
    Asari said:
    Taoz said:
    Cybersox said:
    Taoz said:
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Cris Palomino said:

     

    There are people working at WalMart, aren't there? At Sears?  Target? Amazon? Dominos Pizza? It's what I was saying earlier in the thread - DAZ is trying to operate by the rules of a 9-5 office, but the BUSINESS that they're in is a 24 hour retail store with customers around the world. 

    Practically all online stores run 24/7, but it's probably a minority that can afford 24/7 customer service (and some of those who can underpay their workers). 

    This is true, but those stores don't normally run sales as complex as DAZ's, or do the changeovers during non-working hours.  Ultimately, this kind of problem is the direct result of DAZ's own decision to try to make the software equivalent of a Chevy Vega do the same thing as a Harrier Jet while everyone involved is at home in bed, dreaming that the whole thing didn't just explode on the launch pad.  The ultimate truth in business is You can do something fast, you can do something cheap, or you can do something well.  Doing one of those is easy, doing two at the same is a lot more difficult but acheivable.  Doing all three at the same time requires having Angels at your back, Excaliber in your hand, and signed deals with both Lucifer and Murphy to stay out of the way.          

    Well I do agree about the overcomplexity of the sales, and wonder why they keep on with this with all those problems there are, and the confusion it causes with their customers (even when it works correctly).   

     

    I guess because DAZ customers have grown used to the rather complex sales and some of the customers seem to enjoy it. I mean, @Cybersox said and a lot of us can agree that we like to buy if we see a good sale going up. I won't lie, I was happy when I saw the possibility to get a pro bundle for 18$ this morning. And I will also admit that I bought items that I'm not sure I would have bought but when I saw them at 70% off at Fast Grab I got them. Not to say there were a lot if items during the PC+ for a day deals and byob that I would never have bought but as a bargain I got them and find many of them very useful. And of course, sometimes we buy stuff that we can't use but we buy them nonetheless because we wouldn't get a good discount otherwise ... and do on.

    I guess this happens with a lot of people and the sales works for DAZ. They help customers buy stuff they wouldn't consider otherwise, and they trigger more spending. Before I read the forums regularly I would never have considered buying gift cards with a discount to stack additional discounts. So although the sales cause trouble and unhappy customers, they stick to it.

    Well the errors doesn't really bother me much personally, but there are a lot of people complaining.  And customer service is constantly overburdened with giving people refunds.  I doubt that DAZ really want all this, I rather think that they keep on trying, hoping that they'll eventually get the bugs fixed for good.

  • TaozTaoz Posts: 10,249
    jardine said:

     

    and we marketplace people in here--if this circus makes *your* head spin sometimes, just imagine how the PAs feel!  imagine you're releasing a new product and your day one sales fizzle because the basic new product discount isn't being applied, or your new bundle accidentally triggers a mega-percent-off accidental stacking discount and carts out at 72% off.  how is customer service going to sort *your* troubles out, and how happy are *you* going to be, going to sleep that night?  you may enjoy your work, but you're a professional.  this product premiere is next month's rent!

    Yea, I often wonder about that too.  Do PAs get 50% of the actual cart price no matter what it is, or do they get compensation if the price is wrong?  If no compensation, I'd hesitate selling anything here.

  • srieschsriesch Posts: 4,243

    Bummer, the $2.99 items are back to $9.95 for me today.

  • SempieSempie Posts: 659
    edited December 2019
    Asari said:
    Taoz said:
    Cybersox said:
    Taoz said:
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Cris Palomino said:

     

    There are people working at WalMart, aren't there? At Sears?  Target? Amazon? Dominos Pizza? It's what I was saying earlier in the thread - DAZ is trying to operate by the rules of a 9-5 office, but the BUSINESS that they're in is a 24 hour retail store with customers around the world. 

    Practically all online stores run 24/7, but it's probably a minority that can afford 24/7 customer service (and some of those who can underpay their workers). 

    This is true, but those stores don't normally run sales as complex as DAZ's, or do the changeovers during non-working hours.  Ultimately, this kind of problem is the direct result of DAZ's own decision to try to make the software equivalent of a Chevy Vega do the same thing as a Harrier Jet while everyone involved is at home in bed, dreaming that the whole thing didn't just explode on the launch pad.  The ultimate truth in business is You can do something fast, you can do something cheap, or you can do something well.  Doing one of those is easy, doing two at the same is a lot more difficult but acheivable.  Doing all three at the same time requires having Angels at your back, Excaliber in your hand, and signed deals with both Lucifer and Murphy to stay out of the way.          

    Well I do agree about the overcomplexity of the sales, and wonder why they keep on with this with all those problems there are, and the confusion it causes with their customers (even when it works correctly).   

     

    I guess because DAZ customers have grown used to the rather complex sales and some of the customers seem to enjoy it. I mean, @Cybersox said and a lot of us can agree that we like to buy if we see a good sale going up. I won't lie, I was happy when I saw the possibility to get a pro bundle for 18$ this morning. And I will also admit that I bought items that I'm not sure I would have bought but when I saw them at 70% off at Fast Grab I got them. Not to say there were a lot if items during the PC+ for a day deals and byob that I would never have bought but as a bargain I got them and find many of them very useful. And of course, sometimes we buy stuff that we can't use but we buy them nonetheless because we wouldn't get a good discount otherwise ... and do on.

     

    I guess this happens with a lot of people and the sales works for DAZ. They help customers buy stuff they wouldn't consider otherwise, and they trigger more spending. Before I read the forums regularly I would never have considered buying gift cards with a discount to stack additional discounts. So although the sales cause trouble and unhappy customers, they stick to it.

    I like my sales simple and easy. As in. Here's your sale price. No conditions. The DAZ store used to be as simple as that, once, long ago.

    I do not buy stuff I don't need to trigger sale prices on other stuff, or jump through three other hoops.

    All those kinds of sales (about 90% of the sales going on here) are totally lost on me.

     

    Post edited by Sempie on
  • otherunicornotherunicorn Posts: 374

    Oh what a surprise - not. Not bothering to give details because it has been the same for over a week.

  • SempieSempie Posts: 659
    edited December 2019
    otherunicorn said:

    Oh what a surprise - not. Not bothering to give details because it has been the same for over a week.

    Same for me.

    Nothing in today's batch I would have bought, anyway..

    Other than yesterday, when there was some stuff interesting to me, most notably the Shugatak sets.

    Well, whenever they will be down at $2.99 again, in a standalone sale that doesn't require buying something else first, or a PC-membership.... (probably never, like most of these $2.99 deals...)

    But on principle, I will never pay more than $2.99 on any of the items that I was not able to buy this sale.

    Post edited by Sempie on
  • otherunicornotherunicorn Posts: 374
    edited December 2019

    Many items in the 40/50 and 50/60 percent off are at full price. (both outside and in the cart)

    Two examples with no discount:
    High Fantasy Adeline Clothing, Character and Hair Bundle $59.95
    Under the Overpass   $32.95

    This is 1:26 after the changeover.

    Post edited by otherunicorn on
  • Cris PalominoCris Palomino Posts: 12,450
    otherunicorn said:

    Many items in the 40/50 and 50/60 percent off are at full price. (both outside and in the cart)

    Two examples with no discount:
    High Fantasy Adeline Clothing, Character and Hair Bundle $59.95
    Under the Overpass   $32.95

    This is 1:26 after the changeover.

    Do you mean the top sellers and historical sellers? I'm trying to find these two products and haven't been able to.

  • otherunicornotherunicorn Posts: 374
    edited December 2019
    Cris Palomino said:
    otherunicorn said:

    Many items in the 40/50 and 50/60 percent off are at full price. (both outside and in the cart)

    Two examples with no discount:
    High Fantasy Adeline Clothing, Character and Hair Bundle $59.95
    Under the Overpass   $32.95

    This is 1:26 after the changeover.

    Do you mean the top sellers and historical sellers? I'm trying to find these two products and haven't been able to.

    Recent and historical top sellers, yes. About 25 items in the Historical, and 8 items in the recent. I refreshed at 7:48 and they are still incorrect.

     

     

    Untitled-1.JPG
    1849 x 3343 - 973K
    Post edited by otherunicorn on
  • SempieSempie Posts: 659
    edited December 2019
    Cris Palomino said:
    otherunicorn said:

    Many items in the 40/50 and 50/60 percent off are at full price. (both outside and in the cart)

    Two examples with no discount:
    High Fantasy Adeline Clothing, Character and Hair Bundle $59.95
    Under the Overpass   $32.95

    This is 1:26 after the changeover.

    Do you mean the top sellers and historical sellers? I'm trying to find these two products and haven't been able to.

    Just checked the Adeline set.

    No discount at all.

    EDIT: Not a single item in this category seems to be discounted.

    No Sale Prices.jpg
    959 x 923 - 290K
    No Sale Prices 2.jpg
    1473 x 472 - 70K
    Post edited by Sempie on
  • Cris PalominoCris Palomino Posts: 12,450
    otherunicorn said:
    Cris Palomino said:
    otherunicorn said:

    Many items in the 40/50 and 50/60 percent off are at full price. (both outside and in the cart)

    Two examples with no discount:
    High Fantasy Adeline Clothing, Character and Hair Bundle $59.95
    Under the Overpass   $32.95

    This is 1:26 after the changeover.

    Do you mean the top sellers and historical sellers? I'm trying to find these two products and haven't been able to.

    Recent and historical top sellers, yes. About 25 items in the Historical, and 8 items in the recent. I refreshed at 7:48 and they are still incorrect.

    I see what's happening. I went straight to the selection pages and they're on the promo page. I will inquire, but I suspect it will be these were not meant to be in the sale (thus full price) or they are and need fixing.

  • jakibluejakiblue Posts: 7,281

    The 40% off Top sellers seems to be going to the incorrect page - the items showing on the sale page before you click to see more are not in the page you land on. 

  • KharmaKharma Posts: 3,214

    The 2.99 promotion with additional discount for new release still doesn't work for me either  and I have not bought from that catgory in days now as it didn't work as advertised.

    My question is  "Why in the world has DAZ continued to run this sale after knowing that it is not working properly for the majority of customers?? Please don't say the people in the forums are a minority as we are a representation of how many more people don't visit the forums to voice their frustration with this sale ...  they just don't buy.  Why not remove it and put up a sale that actually works instead of wasting everyone's time trying to figure out why it doesn't work and losing sales for both DAZ and the PA's? DAZ it just doesn't work ... maybe look at some simple straight forward sales and marketing and  you will probably see happier customers and bigger profits!

  • RalfZRalfZ Posts: 31

    Hm. This morning there's not a lot that seems to work – 2.99 discount not working, 50% off historical top sellers not working either, loyalty discount not working. I give up.

  • frankrblowfrankrblow Posts: 2,052

    I got lucky again with this sale, and picked up some nice bundles by Polish, and also one $2.99 item. Then again, I have had problems most days, and every time I dumped the cart, so I'd estimate Daz lost at least $100 from me alone in the last week or so.

    Also, downloading what I did buy via DIM is almost glacially slow, with three items installing after more than an hour.

  • otherunicornotherunicorn Posts: 374
    Cris Palomino said:
    otherunicorn said:
    Cris Palomino said:
    otherunicorn said:

    Many items in the 40/50 and 50/60 percent off are at full price. (both outside and in the cart)

    Two examples with no discount:
    High Fantasy Adeline Clothing, Character and Hair Bundle $59.95
    Under the Overpass   $32.95

    This is 1:26 after the changeover.

    Do you mean the top sellers and historical sellers? I'm trying to find these two products and haven't been able to.

    Recent and historical top sellers, yes. About 25 items in the Historical, and 8 items in the recent. I refreshed at 7:48 and they are still incorrect.

    I see what's happening. I went straight to the selection pages and they're on the promo page. I will inquire, but I suspect it will be these were not meant to be in the sale (thus full price) or they are and need fixing.

    Looking closer, it is evident that what is on the promo page and what are on the selection pages are not the same - at all.

  • jakibluejakiblue Posts: 7,281

    $2.99 not working - in cart at $9.95

    $2.99 not working with a new release in cart - in cart at $9.95

    Greatest sale ever, right?

  • cherpenbeckcherpenbeck Posts: 1,416

    2.99 not working - at all. Not working, not buying.

  • SaulCsSaulCs Posts: 67

    Today the 2.99 promotion is only working with a new release in the cart for me (after that both the loyalty discount and the extra 20% are being applied).

    However it will not work with a new PC clothes texture addon item in the cart. It will triggers for iray addon items or shaders just not the texture items.  

  • otherunicornotherunicorn Posts: 374
    dragonfly_2004 said:

    I got lucky again with this sale, and picked up some nice bundles by Polish, and also one $2.99 item. Then again, I have had problems most days, and every time I dumped the cart, so I'd estimate Daz lost at least $100 from me alone in the last week or so.

    Also, downloading what I did buy via DIM is almost glacially slow, with three items installing after more than an hour.

    Yes, download speed is 1/10 of what it was a mere 2 hours ago.

This discussion has been closed.