Report sales errors here. "There's Always Another Sale™"

Leana

barbult said:

Chohole said:

barbult said:

Chohole said:

The thing is Daz doesn't know that it doesn't work,  not truly.  Daz employees can't make it go wrong    Daz Moderators can't make it go wrong     and when it does go wrong it goes wrong for different people in different ways,  sometimes even different errors to the same person on different days.  The percentage of people who are reporting it going wrong are not the majority of the customer base.     The Daz people have asked for screen shots,  they have examind them  used the self same cart contents and cannot get them to go wrong.  So far they haven't had that "AHA" moment when suddenly you see the common denominator.  Once they have found a common denominator a bug is fixable.

A few days ago I suggested that they log on with the account of one of the many people who have stated that it does not work for them. Have they done that? 

one word about that for the short version     Passwords?     

Want it longer,   passwords are not available to anyone except the account holder.

This is why they asked for itemised shopping carts, with sku numbers and screen shots.

I had assumed that password info was available to Daz, since the Daz website software verifies our passwords when we log in.

The password is stored in the system in a way which allows checking if it’s the right one if the user types it, but it’s usually not possible for a human being to get the actual value (for example, it's encoded in a way you can't really reverse and the encoded result is stored: you can check that what the user typed gives you the same value when encoded, but not get the original value). That's why sites usually provide a way to reset your password but not to send it to you if you forgot it.

Some software allow an admin to "impersonate" a user despite not having its password, for testing purpose, but a lot don't.

missuskisses

I've been unhappy about the $2.99 sale and lack of course correction, but (1) these items have been repeatedly offered at low prices so I think we'll see them again, (2) there have been some really great sales, and (3) I've spent more money here this last month than in any other prior months (though I guess if the $2.99 sale working more often would have meant spending even more money). 

AlmightyQUEST

Even assuming it's broken for everyone on the forums, or the majority of people on the forums, may not be correct. I haven't bought something everyday, but every time I've tested this it's been working, except one morning where it wasn't getting the extra 20% with a new item, and that was fixed later in the day. Since I have no reason to doubt people reporting they are having an issue, there's no reason to come in each day and say it's working for other people as that doesn't help people who are having issues. I imagine many people on the forums who aren't having issues with the sale also are not posting in the thread about sale problems.

scorpio

Leana said:

Cybersox said:

Leana said:

scorpio said:

Chohole said:

The thing is Daz doesn't know that it doesn't work,  not truly.  Daz employees can't make it go wrong    Daz Moderators can't make it go wrong     and when it does go wrong it goes wrong for different people in different ways,  sometimes even different errors to the same person on different days.  The percentage of people who are reporting it going wrong are not the majority of the customer base.     The Daz people have asked for screen shots,  they have examind them  used the self same cart contents and cannot get them to go wrong.  So far they haven't had that "AHA" moment when suddenly you see the common denominator.  Once they have found a common denominator a bug is fixable.

And until then I guess its not considered a bug? so doesn't actually require fixing.

It is, but until you have found what causes a bug you can't fix it.

Sure you can, it just means accepting that what you have is somehow broken, taking a deep breath and saying "This doesn't work right. I'll stop doing this, this way, I won't do something exactly like this again and if I have to do something similar, I'll try a completely different way of doing it."  The trick is to remember that what you are trying to solve is the PROBLEM, not a bug.   

Yes, they could have chosen to change the offer, assuming people who can take those kind of decisions were available to decide it. That's not fixing the bug though, which is what the post I answered was talking about.

Actually it was refering to the whole mess which to my eyes has been dismissed as a little bug that only a few forum users are seeing.

scorpio

barbult said:

I imagine that in a couple days this will all be over, and the new year and a new sale of a different type will be offered. Life will go on, some customers will leave, most will stay, the bad feelings will fade away eventually, and we will quickly find new things to excite us and new things to complain about. Maybe Genesis 9 will appear, and people can start the numerous threads about how mad they are about being expected to buy everything all over again!

Personally I don't think people completly just forget and move on, they put it to the back of their mind but the erosion in trust has set in.

Richard Haseltine

scorpio said:

Leana said:

Cybersox said:

Leana said:

scorpio said:

Chohole said:

The thing is Daz doesn't know that it doesn't work,  not truly.  Daz employees can't make it go wrong    Daz Moderators can't make it go wrong     and when it does go wrong it goes wrong for different people in different ways,  sometimes even different errors to the same person on different days.  The percentage of people who are reporting it going wrong are not the majority of the customer base.     The Daz people have asked for screen shots,  they have examind them  used the self same cart contents and cannot get them to go wrong.  So far they haven't had that "AHA" moment when suddenly you see the common denominator.  Once they have found a common denominator a bug is fixable.

And until then I guess its not considered a bug? so doesn't actually require fixing.

It is, but until you have found what causes a bug you can't fix it.

Sure you can, it just means accepting that what you have is somehow broken, taking a deep breath and saying "This doesn't work right. I'll stop doing this, this way, I won't do something exactly like this again and if I have to do something similar, I'll try a completely different way of doing it."  The trick is to remember that what you are trying to solve is the PROBLEM, not a bug.   

Yes, they could have chosen to change the offer, assuming people who can take those kind of decisions were available to decide it. That's not fixing the bug though, which is what the post I answered was talking about.

Actually it was refering to the whole mess which to my eyes has been dismissed as a little bug that only a few forum users are seeing.

No, but it is an issue that Daz can't fix without knowing what the cause is - and it may well be that they can see,  from the store activity, that it is mostly working and so they may not want to stop it and replace it with something that they would have to throw together with limited testing. No one is denying that it is abad thing, or frustrating for those involved.

Sempie

Guess nobody will ever be happy being treated as collateral damage...

MelanieL

I don't know whether my experiences with the 2.99 items will be any help to Daz staff, but here it is:

I haven't bothered to post about this before because I'd already passed on almost all of those $2.99 items at $1.99 during the PC Anniversary sale, so I didn't actually feel the urge to buy now. But every day I've tested out adding 5 (random) items to my cart (so far so good, all 2.99) - then adding a sixth (all shot up to 9.95) - then adding a new item. Most days they went down to 2.09 (my loyalty bonus applied), one or two days they went back down to 2.99 but stuck there. I would then clear my cart of them, test complete.

Then the day Tristan 8 landed, I actually bought 2 of them (well, with the extra discouts that day they dropped to 1.68 which was better than the 1.99 I could have spent in October/November). The following day my daily tests had a different result: 2.99 each for up to 5 but add a new item and the price rose to 9.95.

ETA: Today they seem to be working for me again.
ETA-2: Actually I seem to be able to buy a huge number for 2.99 with no new item (I tried 10) - screen captures added.

daveso

Haruchai said:

Kharma said:

@Chohole the point is the sale doesn't work as advertised and you are only seeing this from those who come to the forums, how many come to the sight, find the sale just doesn't work again and go elsewhere to shop where the sale does work as advertised?

Here is what I see in my cart today ...6 items no new over 1$ each item is 2.99

Add new item over 1.00 prices at  2.99 shoot up to 9.95 no 20 % additional discount ... how do you propose I purchase these products as per the advertised sale without having to spend more than I should have and wait for CS to fix it for me which means my money is tied up for X number of days which in turn means I can't shop the next sale.  I know you moderators do your best to help but this is the companies problem and they need to figure it our or quit advertising a sale thats not working.

Well considering that the sale is only supposed to work on 5 items unless you put a new release with them I would say that the fact you can get 6 means the bug is working in your favour. Be interesting to see how many you can add before the system realises and puts the prices up. How many other people are getting this and not reporting it I wonder?

Thing is, we're supposed to get another 20% off when you add an item over $1. its actually not much of a loss, if any , if you can add 6 or 7 items at 2.99 and still get them for that price. 

daveso

I have 10 $2.99 items in my cart right now. i added a new item, all jumped to 9.95.  removed it and they all went back to 2.99. 

2.99 x 10 = 29.90
2.99x10 = 29.90  x20% discount + 2.09 new release  = 26.01 total. so I'm losing $3.89 by not getting correct discount times how many days? 
 

Sempie

Not a PC member, so missed the $1.99 PC sale entirely.

Only buy stuff that I can use in Poser, so all new debut items are of no value to me, and I don't buy them..

Meaning five $2.99 items maximum for me per day, with no extra discount.

 

Only, all of the $2.99 items would have cost me $9.95 instead.

 

That's a bit of a different kind of perspective...

Cybersox

Leana said:

Cybersox said:

Leana said:

scorpio said:

Chohole said:

The thing is Daz doesn't know that it doesn't work,  not truly.  Daz employees can't make it go wrong    Daz Moderators can't make it go wrong     and when it does go wrong it goes wrong for different people in different ways,  sometimes even different errors to the same person on different days.  The percentage of people who are reporting it going wrong are not the majority of the customer base.     The Daz people have asked for screen shots,  they have examind them  used the self same cart contents and cannot get them to go wrong.  So far they haven't had that "AHA" moment when suddenly you see the common denominator.  Once they have found a common denominator a bug is fixable.

And until then I guess its not considered a bug? so doesn't actually require fixing.

It is, but until you have found what causes a bug you can't fix it.

Sure you can, it just means accepting that what you have is somehow broken, taking a deep breath and saying "This doesn't work right. I'll stop doing this, this way, I won't do something exactly like this again and if I have to do something similar, I'll try a completely different way of doing it."  The trick is to remember that what you are trying to solve is the PROBLEM, not a bug.   

Yes, they could have chosen to change the offer, assuming people who can take those kind of decisions were available to decide it. That's not fixing the bug though, which is what the post I answered was talking about.

Fixing the bug isn't the most impoprtant thing, fixing the overall problem is. When the ship is sinking and you can't see any obvious holes, that's not the time to conduct a survey to look for pinholes in the keelplates.  You man the pumps, ready the lifeboats, make for the nearest harbor and or transfer to another ship.  And, seriously, if they haven't been able to find the bug in the first week, what are the odds that the same people will be able to find it in the next three? 

As for people who could make those decisions not being available over an entire week... no, sorry, that makes no sense unless DAZ is based in Narnia or only communicates internally via smoke signals and semaphore. It'll be 2020 in just a few days and the entire world is just a text away. 

barbult

scorpio said:

barbult said:

I imagine that in a couple days this will all be over, and the new year and a new sale of a different type will be offered. Life will go on, some customers will leave, most will stay, the bad feelings will fade away eventually, and we will quickly find new things to excite us and new things to complain about. Maybe Genesis 9 will appear, and people can start the numerous threads about how mad they are about being expected to buy everything all over again!

Personally I don't think people completly just forget and move on, they put it to the back of their mind but the erosion in trust has set in.

You express a valid point. Erosion in trust has been building up due all the repeated errors, starting long before the $2.99 debacle. There is one other store that lost my trust by compromising my charge card details TWICE. I simply do not shop there at all any more.

barbult

Cybersox said:

Leana said:

Cybersox said:

Leana said:

scorpio said:

Chohole said:

The thing is Daz doesn't know that it doesn't work,  not truly.  Daz employees can't make it go wrong    Daz Moderators can't make it go wrong     and when it does go wrong it goes wrong for different people in different ways,  sometimes even different errors to the same person on different days.  The percentage of people who are reporting it going wrong are not the majority of the customer base.     The Daz people have asked for screen shots,  they have examind them  used the self same cart contents and cannot get them to go wrong.  So far they haven't had that "AHA" moment when suddenly you see the common denominator.  Once they have found a common denominator a bug is fixable.

And until then I guess its not considered a bug? so doesn't actually require fixing.

It is, but until you have found what causes a bug you can't fix it.

Sure you can, it just means accepting that what you have is somehow broken, taking a deep breath and saying "This doesn't work right. I'll stop doing this, this way, I won't do something exactly like this again and if I have to do something similar, I'll try a completely different way of doing it."  The trick is to remember that what you are trying to solve is the PROBLEM, not a bug.   

Yes, they could have chosen to change the offer, assuming people who can take those kind of decisions were available to decide it. That's not fixing the bug though, which is what the post I answered was talking about.

Fixing the bug isn't the most impoprtant thing, fixing the overall problem is. When the ship is sinking and you can't see any obvious holes, that's not the time to conduct a survey to look for pinholes in the keelplates.  You man the pumps, ready the lifeboats, make for the nearest harbor and or transfer to another ship.  And, seriously, if they haven't been able to find the bug in the first week, what are the odds that the same people will be able to find it in the next three? 

As for people who could make those decisions not being available over an entire week... no, sorry, that makes no sense unless DAZ is based in Narnia or only communicates internally via smoke signals and semaphore. It'll be 2020 in just a few days and the entire world is just a text away. 

Great ship analogy! I always enjoy your posts and see valuable insights in them.

gwp15

December 23rd was the last day I was able to buy a Countdown Sale item at $2.99, and even on that day it took several tries to get that price to show in my cart. Since then the items have always been priced at $9.95 each day, whether or not I added a new item to the cart.  I have purchased some of the items anyway and have submitted tickets requesting credit for the difference in price, but this is getting rather expensive because getting store credit takes time (especially since there are probably many others doing the same thing). Very frustrating.

Robert Freise

Dissatisfied customers typically tell nine to 15 other people about their experience; some tell 20 or more and these go on to tell others

cherpenbeck

Yesterday 2.99 worked, but neither 20% nor loyalty discount. The day before it was 9,95, no matter what I tried, and today the same disaster. No, I'm not trusting the store software any longer. Frustrating. Totally frustrating. Didn't count how often I culled my cart these days, but it was way too often.

Asari

Cybersox said:

Leana said:

Cybersox said:

Leana said:

scorpio said:

Chohole said:

The thing is Daz doesn't know that it doesn't work,  not truly.  Daz employees can't make it go wrong    Daz Moderators can't make it go wrong     and when it does go wrong it goes wrong for different people in different ways,  sometimes even different errors to the same person on different days.  The percentage of people who are reporting it going wrong are not the majority of the customer base.     The Daz people have asked for screen shots,  they have examind them  used the self same cart contents and cannot get them to go wrong.  So far they haven't had that "AHA" moment when suddenly you see the common denominator.  Once they have found a common denominator a bug is fixable.

And until then I guess its not considered a bug? so doesn't actually require fixing.

It is, but until you have found what causes a bug you can't fix it.

Sure you can, it just means accepting that what you have is somehow broken, taking a deep breath and saying "This doesn't work right. I'll stop doing this, this way, I won't do something exactly like this again and if I have to do something similar, I'll try a completely different way of doing it."  The trick is to remember that what you are trying to solve is the PROBLEM, not a bug.   

Yes, they could have chosen to change the offer, assuming people who can take those kind of decisions were available to decide it. That's not fixing the bug though, which is what the post I answered was talking about.

Fixing the bug isn't the most impoprtant thing, fixing the overall problem is. When the ship is sinking and you can't see any obvious holes, that's not the time to conduct a survey to look for pinholes in the keelplates.  You man the pumps, ready the lifeboats, make for the nearest harbor and or transfer to another ship.  And, seriously, if they haven't been able to find the bug in the first week, what are the odds that the same people will be able to find it in the next three? 

As for people who could make those decisions not being available over an entire week... no, sorry, that makes no sense unless DAZ is based in Narnia or only communicates internally via smoke signals and semaphore. It'll be 2020 in just a few days and the entire world is just a text away. 

Agree with @barbult. I love the reference to Narnia and smoke signals.

Torquinox

It's a little strange that there have been so many unexpected problems for so many days. The PC Sale seemed to work much better.

otherunicorn

Torquinox said:

It's a little strange that there have been so many unexpected problems for so many days. The PC Sale seemed to work much better.

They went from being unexpected to expected problems several days ago. And that is the sad truth of it.

AZDigitalArtist

gwp15 said:

December 23rd was the last day I was able to buy a Countdown Sale item at $2.99, and even on that day it took several tries to get that price to show in my cart. Since then the items have always been priced at $9.95 each day, whether or not I added a new item to the cart.  I have purchased some of the items anyway and have submitted tickets requesting credit for the difference in price, but this is getting rather expensive because getting store credit takes time (especially since there are probably many others doing the same thing). Very frustrating.

Same here.  December 23rd was the last day it worked for me.  A few days I could get the 2.99 price until a new item went in the cart, then it jumped up to the *.95 price, sometimes with a loyalty discount, sometimes not, but in that timeframe I never got the loyalty discount on the 2.99 prices at all.   Luckily, the last three days there was nothing I wanted in that category anyway, and I found other nice sales.  Surely CS must be overrun with refund requests....I feel bad for them.  

Wonderland

On top of sales issues, I'm finding tons of product errors and I have to use up my time to be a beta tester basically and report each error to Daz. Maybe they are biting off more than they can chew? They need to hire more people or even ask for volunteer testers in exchange for free products like some of the PAs do. I've found errors in the last three products I've tried! 

WandW

$2.99 items are $9.95 again as they were yesterday and also last weekend; what's different about the weekend?

Novica

jardine said:

On top of sales issues, I'm finding tons of product errors and I have to use up my time to be a beta tester basically and report each error to Daz. Maybe they are biting off more than they can chew? They need to hire more people or even ask for volunteer testers in exchange for free products like some of the PAs do. I've found errors in the last three products I've tried! 

Sent you a PM. 

firewarden

Too bad it's such an intermittent error. They are the worst to troubleshoot. The sale has worked part of the time for me; luckily, the days it hasn't worked, I didn't really want anything from it.

barbult

Wonderland said:

On top of sales issues, I'm finding tons of product errors and I have to use up my time to be a beta tester basically and report each error to Daz. Maybe they are biting off more than they can chew? They need to hire more people or even ask for volunteer testers in exchange for free products like some of the PAs do. I've found errors in the last three products I've tried! 

I'm not surprised at all. I write on average 2 or 3 help requests about product problems per week. I have 140 OPEN help requests. Most go into the "bug tracker" black hole. Occasionally something will be fixed. Some requests have been ignored for years after the initial response. Of course, I have no illusion that they will ever be addressed. It has become a colossal waste of my time, but I continue to document the bugs and submit the requests. PC+ products are much more likely to have bugs, in my experience, but also much more likely to be fixed. Jen in conscientious and makes an effort to correct PC+ products when she is informed of problems.

jardine

all things considered, it'd be nice if daz extended our loyalty discounts a week into the new year, and had sales that it actually worked consistently on that week. 

that'd be some serious happy new year.  :) 

j

 

 

 

frankrblow

jardine said:

all things considered, it'd be nice if daz extended our loyalty discounts a week into the new year, and had sales that it actually worked consistently on that week. 

that'd be some serious happy new year.  :) 

j

WHAT??? And spoil Customer Support's fun? They'd get bored with nothing to do!

Calliope23

I am broke at the moment, or I'd be taking advantage of the sales. The stuff I've put in my cart just to examine the prices seems to work right. But I've been keeping a close watch on this thread even if I am not buying at the moment and don't post very often, because it makes me worry about DAZ's future to see so many unhappy customers. I'm strictly a DAZ Studio user who buys 3D content only from this store, and I hate worrying that DAZ is losing customers.

daveso

i was wondering if they were trying to get some quick cash, with all the sales that have been going on for quite a LONG TIME.

Not fixing the problems is a serious issue. . I'm not really into excuses. I'm sure there are people on these forums with immediate contact with DAZ staff, or are staff.  It would shock me if they did not know what is being said here or of the problems that have been going on in the store. If they are not aware for some unknown reason, then that is even a more serious problem, being totally out of touch with your customers.