Loading...
> >

Report sales errors here. "There's Always Another Sale™"

1…7879818384…100

Comments

  • Payat ParinPayat Parin Posts: 1,171

    Why no FLASH SALES??? I'm getting tired of $2.99 glitches!

  • TaozTaoz Posts: 10,249
    Wonderland said:

    I really think Daz needs to own up to all its mistakes and have a big banner that says "So sorry for the recent sales inconveniences. To make it up to everyone, here is a code for $20 store credit. Happy New Year!" And have it available (to use once) for a week so no one misses it. That's what I would do if I owned Daz...

    That would mean giving $60.000.000 away...

    Personally I'm not complaning - despite the problems there were some great deals anyway. 

  • CybersoxCybersox Posts: 9,271
    edited December 2019
    Cris Palomino said:

    We appreciate the acknowledgement. Please  keep in mind that the forums are mainly peer-to-peer. Daz does comment through it's customer service department where they attempt to address problems you may encounter. We understand the desire to comment and complain when things are not working, but the ticket system is the only place where Daz actually interfaces with its customers to try to find solutions. The mods can only do so much; we're mostly volunteers.

    And this, ultimately, may be the biggest part of the problem.  Everything about the way DAZ does things is designed so that price changes and new sales go into effect at a time when the people responsible for creating those changes are gone, not just for the day but often for entire weekends.  There seems to be a mentality at DAZ that they're running a business with normal office hours, whereas what they're really doing is running a 24-hour, round the clock webstore. If, instead of relying on a goup of volunteers who're outside the actual mechanics of the store to be the front line and take the heat for problems, the people who actually caused the problem would have to do it, I suspect that most these issues would have been solved a long time ago, and the marketing gimmicks wouldn't be nearly as complex and elaborate.        

    Post edited by Cybersox on
  • CybersoxCybersox Posts: 9,271
    Richard Haseltine said:
    Cybersox said:
    otherunicorn said:

    Those guys need to do some alpha testing and proof reading!

    The time for that was years ago.  It's simply not possible to be unaware of all these problems for this long, so at this point it seems pretty clear that the powers that be at DAZ corp are fine with how terrible their store experience is, as long as people keep buying. Hell, with as messed up as the way websites are evaluated is, it's quite possible that there may even be someone who thinks all the extra traffic generated is a GOOD thing... we had a marketing person like that at my old company once, until she abruptly quit and we figured out that all she really knew how to do was massage data into reports that looked impressive.     

    Or maybe they are unhappy but have limited options for improving the situation - especially in the short term.

    One year, sure.  Two years, maybe.  After three years, you're not talking short term.  Hell, when DAZ bought out RDNA, they inherited a working site that functioned better than this one does and they shut it down.  This dogged determination to keep using this badly broken and flawed website without any visible signs of improvement on our end... unless you consider sucking up vastly more amounts of bandwidth as the front page continues to load slower and slower to be an improvement... is rather like the famous episode of the Fintstones where Fred managed to cram the square peg in a round hole...  Can it be made to work?  Sort of.  Does it work well?  No, absolutely not.    

  • CybersoxCybersox Posts: 9,271
    Taoz said:
    Wonderland said:

    I really think Daz needs to own up to all its mistakes and have a big banner that says "So sorry for the recent sales inconveniences. To make it up to everyone, here is a code for $20 store credit. Happy New Year!" And have it available (to use once) for a week so no one misses it. That's what I would do if I owned Daz...

    That would mean giving $60.000.000 away...

    Personally I'm not complaning - despite the problems there were some great deals anyway. 

    Ironically, today is the very first day there was something in the $2.99 selection that I wanted and didn't already have.  No wonder I'm still waiting on customer service to resolve issues I put in over a week ago.        

  • mereasnermereasner Posts: 31

    There could be a new coupon everyday to get the $2.99 deal.   That might solve the problem?  BTW, back to items only going in the cart at $9.95 with nothing I do changing the situation... 

  • Richard HaseltineRichard Haseltine Posts: 107,945
    Cybersox said:
    Richard Haseltine said:
    Cybersox said:
    otherunicorn said:

    Those guys need to do some alpha testing and proof reading!

    The time for that was years ago.  It's simply not possible to be unaware of all these problems for this long, so at this point it seems pretty clear that the powers that be at DAZ corp are fine with how terrible their store experience is, as long as people keep buying. Hell, with as messed up as the way websites are evaluated is, it's quite possible that there may even be someone who thinks all the extra traffic generated is a GOOD thing... we had a marketing person like that at my old company once, until she abruptly quit and we figured out that all she really knew how to do was massage data into reports that looked impressive.     

    Or maybe they are unhappy but have limited options for improving the situation - especially in the short term.

    One year, sure.  Two years, maybe.  After three years, you're not talking short term.  Hell, when DAZ bought out RDNA, they inherited a working site that functioned better than this one does and they shut it down.  This dogged determination to keep using this badly broken and flawed website without any visible signs of improvement on our end... unless you consider sucking up vastly more amounts of bandwidth as the front page continues to load slower and slower to be an improvement... is rather like the famous episode of the Fintstones where Fred managed to cram the square peg in a round hole...  Can it be made to work?  Sort of.  Does it work well?  No, absolutely not.    

    But the RDNA store didn't do a lot of the things Daz does, so it may not have been adaptable.

  • jmtbankjmtbank Posts: 187
    edited December 2019
    otherunicorn said:
    Ariphaos said:

    You will find you actually got two emails. Gmail lumps them together, if that is what you are using. Find the second one and use it.

    [above quote otherunicorn]

    I needed to ticket this week for them to fix my empty gift card code problem.  3 days over Ch/B-day not bad!

     

    Post edited by jmtbank on
  • butterflyfishbutterflyfish Posts: 1,482
    Richard Haseltine said:
    Cybersox said:
    Richard Haseltine said:
    Cybersox said:
    otherunicorn said:

    Those guys need to do some alpha testing and proof reading!

    The time for that was years ago.  It's simply not possible to be unaware of all these problems for this long, so at this point it seems pretty clear that the powers that be at DAZ corp are fine with how terrible their store experience is, as long as people keep buying. Hell, with as messed up as the way websites are evaluated is, it's quite possible that there may even be someone who thinks all the extra traffic generated is a GOOD thing... we had a marketing person like that at my old company once, until she abruptly quit and we figured out that all she really knew how to do was massage data into reports that looked impressive.     

    Or maybe they are unhappy but have limited options for improving the situation - especially in the short term.

    One year, sure.  Two years, maybe.  After three years, you're not talking short term.  Hell, when DAZ bought out RDNA, they inherited a working site that functioned better than this one does and they shut it down.  This dogged determination to keep using this badly broken and flawed website without any visible signs of improvement on our end... unless you consider sucking up vastly more amounts of bandwidth as the front page continues to load slower and slower to be an improvement... is rather like the famous episode of the Fintstones where Fred managed to cram the square peg in a round hole...  Can it be made to work?  Sort of.  Does it work well?  No, absolutely not.    

    But the RDNA store didn't do a lot of the things Daz does, so it may not have been adaptable.

    Wasn't RDNA running on Renderosity's Bondware platform? 

  • otherunicornotherunicorn Posts: 374
    Richard Haseltine said:
    Cybersox said:
    Richard Haseltine said:
    Cybersox said:
    otherunicorn said:

    Those guys need to do some alpha testing and proof reading!

    The time for that was years ago.  It's simply not possible to be unaware of all these problems for this long, so at this point it seems pretty clear that the powers that be at DAZ corp are fine with how terrible their store experience is, as long as people keep buying. Hell, with as messed up as the way websites are evaluated is, it's quite possible that there may even be someone who thinks all the extra traffic generated is a GOOD thing... we had a marketing person like that at my old company once, until she abruptly quit and we figured out that all she really knew how to do was massage data into reports that looked impressive.     

    Or maybe they are unhappy but have limited options for improving the situation - especially in the short term.

    One year, sure.  Two years, maybe.  After three years, you're not talking short term.  Hell, when DAZ bought out RDNA, they inherited a working site that functioned better than this one does and they shut it down.  This dogged determination to keep using this badly broken and flawed website without any visible signs of improvement on our end... unless you consider sucking up vastly more amounts of bandwidth as the front page continues to load slower and slower to be an improvement... is rather like the famous episode of the Fintstones where Fred managed to cram the square peg in a round hole...  Can it be made to work?  Sort of.  Does it work well?  No, absolutely not.    

    But the RDNA store didn't do a lot of the things Daz does, so it may not have been adaptable.

    Maybe that would be a good thing. These overly complicated sales are frustrating. And then one could argue that the current store doesn't do them either, going on how often they fail.

     

  • LeanaLeana Posts: 12,746
    butterflyfish said:
    Richard Haseltine said:
    Cybersox said:
    Richard Haseltine said:
    Cybersox said:
    otherunicorn said:

    Those guys need to do some alpha testing and proof reading!

    The time for that was years ago.  It's simply not possible to be unaware of all these problems for this long, so at this point it seems pretty clear that the powers that be at DAZ corp are fine with how terrible their store experience is, as long as people keep buying. Hell, with as messed up as the way websites are evaluated is, it's quite possible that there may even be someone who thinks all the extra traffic generated is a GOOD thing... we had a marketing person like that at my old company once, until she abruptly quit and we figured out that all she really knew how to do was massage data into reports that looked impressive.     

    Or maybe they are unhappy but have limited options for improving the situation - especially in the short term.

    One year, sure.  Two years, maybe.  After three years, you're not talking short term.  Hell, when DAZ bought out RDNA, they inherited a working site that functioned better than this one does and they shut it down.  This dogged determination to keep using this badly broken and flawed website without any visible signs of improvement on our end... unless you consider sucking up vastly more amounts of bandwidth as the front page continues to load slower and slower to be an improvement... is rather like the famous episode of the Fintstones where Fred managed to cram the square peg in a round hole...  Can it be made to work?  Sort of.  Does it work well?  No, absolutely not.    

    But the RDNA store didn't do a lot of the things Daz does, so it may not have been adaptable.

    Wasn't RDNA running on Renderosity's Bondware platform? 

    It used to at some point, but not the latest version IIRC.

  • Pack58Pack58 Posts: 750

    After purchasing a GC to pay for a sale order I now have my store credit, yay. Now I can grab the goods . . . .oh wait a minute, the price is 3 times what it was and now I've "lent" DAZ my money 'till I can find something else I consider reasonable value and probably endure another round of frustration trying to work through whatever idiot gyrations are required to get to that value.

    But the good news for me is it'll be the last time, I am not paying out good money to be mucked around.

    As any number of other customers have commented the shop here is among the most bug ridden I've ever dealt with (and the only one like it I've continued to use after repeat bad performance) but I naively believed the hype the if things went pear-shaped then good old CS would sort it out.

    Give that irritation with the shopping experience here has left me not purchasing for months in a row leading to my spending dropping from an average about $2000 per year to a total of $200 this year I'm pretty sure the DAZ wallet won't miss me but I'll miss the "DAZ shopping experience" even less.

  • cherpenbeckcherpenbeck Posts: 1,416

    Well, I was frustrated enough to even cull the new release which tempted me ... Maybe another time. When the store works as intended.

  • LorraineLorraine Posts: 880
    radia said:

    Still not working for me.

    Like others, I appreciate the work that Cris, Richard et al. have been doing, liaising between us and Daz, ensuring that errors are logged, and passing on information where available. Thank you. You're in a difficult position that's not of your making.

    However, this is nuts. I successfully bought a $2.99 item (Addison Hair and Brows for Genesis 3 & 8 Female(s), SKU 51969) as a part of an order on 20 Dec, and the $2.99 items haven't been working since. The specific problem I have is that they are $9.95 in the cart unless a new item is added, at which point they reduce to $2.09. (I'm a PC member with a 30% loyalty discount in Ireland.) This is now a full week later, albeit with Christmas in the middle.

    I understand that people are experiencing different errors, some the exact opposite of each other. I understand that Daz are struggling to reproduce the issue. I understand that it's hard to fix something when you can't reproduce it.

    However, what I don't understand is why Daz is persisting with this offer when it's clearly seriously buggy and just not working for a significant proportion of the customer base, and losing them huge amounts of good will. They don't have to have that particular sale.They've run successful sales before. They have the facility to run coupon code sales that mostly work fine, with the coupon workng once for each person and a new coupon code each day. Why on earth don't they just do that? 
    Or if they really feel they have to, then code a new $2.99 offer that's similar to the current one from scratch. If they really can't see the problem in the current code then abandon it. It seemed to go wrong for most people around 20th or 21st Dec so if they don't want to go back to a blank drawing board then at least go back to whatever was in place before then.

    But persisting with the current sale-that-isn't-a-sale for so many people flies in the face of all logic, when there are alternatives available, and when it's simply losing more and more good will with existing customers (and presumably PAs) - not to speak of turning off potential new ones - and perhaps more importantly losing sales. It's madness. It's been a week. Time to do something different lads.

    +1000

  • Peter WadePeter Wade Posts: 1,666
    Cybersox said:
    Cris Palomino said:

    We appreciate the acknowledgement. Please  keep in mind that the forums are mainly peer-to-peer. Daz does comment through it's customer service department where they attempt to address problems you may encounter. We understand the desire to comment and complain when things are not working, but the ticket system is the only place where Daz actually interfaces with its customers to try to find solutions. The mods can only do so much; we're mostly volunteers.

    And this, ultimately, may be the biggest part of the problem.  Everything about the way DAZ does things is designed so that price changes and new sales go into effect at a time when the people responsible for creating those changes are gone, not just for the day but often for entire weekends.  There seems to be a mentality at DAZ that they're running a business with normal office hours, whereas what they're really doing is running a 24-hour, round the clock webstore. If, instead of relying on a goup of volunteers who're outside the actual mechanics of the store to be the front line and take the heat for problems, the people who actually caused the problem would have to do it, I suspect that most these issues would have been solved a long time ago, and the marketing gimmicks wouldn't be nearly as complex and elaborate.        

    I suppose it is a case of how much an organisation cares about reliability and how much they are willing to pay for it. When I worked doing enhancements and support on a website we had 24 hour 7 day cover. There was a mobile phone that was the out of hours support number, we took turns to carry it and if we got a call we would log in remotely and try to fix it. And we had some users who seemed to stay up all night ready to ring up anytime they saw something on the site that they didn't like. They paid us an on call allowance and when we got a call they paid us overtime for working on it, And when we did a major change we often arranged it for late night or early morning and were in the office to do it. We didn't actually sell anything through the site but they considered it to be a vital part of the company's commiunication with the public. But that was for a company that had a lot of things that ran 24/7 so it was part of the company's culture. Before the website I worked on internal company systems and for the critical ones we had the same arrangement.

  • PendraiaPendraia Posts: 3,598

    Still not working for me...I've basically given up on buying anything in the $2.99 section. As a result I have spent less and saved more. 

    Add me to the list of people who would prefer sales to be simpler than they currently are. If a company is having this many problems with its cart it's going to be losing money so I'm sure Daz are trying to get it fixed but if its this hard to fix a rethink is needed about how sales are run.

  • CybersoxCybersox Posts: 9,271
    Richard Haseltine said:
    Cybersox said:
    Richard Haseltine said:
    Cybersox said:
    otherunicorn said:

    Those guys need to do some alpha testing and proof reading!

    The time for that was years ago.  It's simply not possible to be unaware of all these problems for this long, so at this point it seems pretty clear that the powers that be at DAZ corp are fine with how terrible their store experience is, as long as people keep buying. Hell, with as messed up as the way websites are evaluated is, it's quite possible that there may even be someone who thinks all the extra traffic generated is a GOOD thing... we had a marketing person like that at my old company once, until she abruptly quit and we figured out that all she really knew how to do was massage data into reports that looked impressive.     

    Or maybe they are unhappy but have limited options for improving the situation - especially in the short term.

    One year, sure.  Two years, maybe.  After three years, you're not talking short term.  Hell, when DAZ bought out RDNA, they inherited a working site that functioned better than this one does and they shut it down.  This dogged determination to keep using this badly broken and flawed website without any visible signs of improvement on our end... unless you consider sucking up vastly more amounts of bandwidth as the front page continues to load slower and slower to be an improvement... is rather like the famous episode of the Fintstones where Fred managed to cram the square peg in a round hole...  Can it be made to work?  Sort of.  Does it work well?  No, absolutely not.    

    But the RDNA store didn't do a lot of the things Daz does, so it may not have been adaptable.

    True, there were things it didn't do that he DAZ store does - like break down almost every day.  Otherwise, that argument isn't as strong as it could be when one considers the overwhelming evidence that the current DAZ store clearly can't do what DAZ wants it to do either.      

  • HighElfHighElf Posts: 373

    I ran in trouble since the early December. On a daily basis, one or two product thumbnails lead to the front page daz3d.com instead of the actual product. Today it is the Black Widow. -.-

     

  • Charlie JudgeCharlie Judge Posts: 13,242
    Pack58 said:

    After purchasing a GC to pay for a sale order I now have my store credit, yay. Now I can grab the goods . . . .oh wait a minute, the price is 3 times what it was and now I've "lent" DAZ my money 'till I can find something else I consider reasonable value and probably endure another round of frustration trying to work through whatever idiot gyrations are required to get to that value.

    .......

     

    Well, at least if you bought the gift card at 30% off in the recent sale you are getting a pretty good interest return on that "loan"

  • CybersoxCybersox Posts: 9,271
    Peter Wade said:
    Cybersox said:
    Cris Palomino said:

    We appreciate the acknowledgement. Please  keep in mind that the forums are mainly peer-to-peer. Daz does comment through it's customer service department where they attempt to address problems you may encounter. We understand the desire to comment and complain when things are not working, but the ticket system is the only place where Daz actually interfaces with its customers to try to find solutions. The mods can only do so much; we're mostly volunteers.

    And this, ultimately, may be the biggest part of the problem.  Everything about the way DAZ does things is designed so that price changes and new sales go into effect at a time when the people responsible for creating those changes are gone, not just for the day but often for entire weekends.  There seems to be a mentality at DAZ that they're running a business with normal office hours, whereas what they're really doing is running a 24-hour, round the clock webstore. If, instead of relying on a goup of volunteers who're outside the actual mechanics of the store to be the front line and take the heat for problems, the people who actually caused the problem would have to do it, I suspect that most these issues would have been solved a long time ago, and the marketing gimmicks wouldn't be nearly as complex and elaborate.        

    I suppose it is a case of how much an organisation cares about reliability and how much they are willing to pay for it. When I worked doing enhancements and support on a website we had 24 hour 7 day cover. There was a mobile phone that was the out of hours support number, we took turns to carry it and if we got a call we would log in remotely and try to fix it. And we had some users who seemed to stay up all night ready to ring up anytime they saw something on the site that they didn't like. They paid us an on call allowance and when we got a call they paid us overtime for working on it, And when we did a major change we often arranged it for late night or early morning and were in the office to do it. We didn't actually sell anything through the site but they considered it to be a vital part of the company's commiunication with the public. But that was for a company that had a lot of things that ran 24/7 so it was part of the company's culture. Before the website I worked on internal company systems and for the critical ones we had the same arrangement.

    The point has been made previously that the entire absentee support staff issue could be avoided simply by launching new sales at that START of the DAZ work day, or at DAZ Noon, rather than in the middle of the night. 

  • HavosHavos Posts: 5,575
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Cris Palomino said:

    We appreciate the acknowledgement. Please  keep in mind that the forums are mainly peer-to-peer. Daz does comment through it's customer service department where they attempt to address problems you may encounter. We understand the desire to comment and complain when things are not working, but the ticket system is the only place where Daz actually interfaces with its customers to try to find solutions. The mods can only do so much; we're mostly volunteers.

    And this, ultimately, may be the biggest part of the problem.  Everything about the way DAZ does things is designed so that price changes and new sales go into effect at a time when the people responsible for creating those changes are gone, not just for the day but often for entire weekends.  There seems to be a mentality at DAZ that they're running a business with normal office hours, whereas what they're really doing is running a 24-hour, round the clock webstore. If, instead of relying on a goup of volunteers who're outside the actual mechanics of the store to be the front line and take the heat for problems, the people who actually caused the problem would have to do it, I suspect that most these issues would have been solved a long time ago, and the marketing gimmicks wouldn't be nearly as complex and elaborate.        

    I suppose it is a case of how much an organisation cares about reliability and how much they are willing to pay for it. When I worked doing enhancements and support on a website we had 24 hour 7 day cover. There was a mobile phone that was the out of hours support number, we took turns to carry it and if we got a call we would log in remotely and try to fix it. And we had some users who seemed to stay up all night ready to ring up anytime they saw something on the site that they didn't like. They paid us an on call allowance and when we got a call they paid us overtime for working on it, And when we did a major change we often arranged it for late night or early morning and were in the office to do it. We didn't actually sell anything through the site but they considered it to be a vital part of the company's commiunication with the public. But that was for a company that had a lot of things that ran 24/7 so it was part of the company's culture. Before the website I worked on internal company systems and for the critical ones we had the same arrangement.

    The point has been made previously that the entire absentee support staff issue could be avoided simply by launching new sales at that START of the DAZ work day, or at DAZ Noon, rather than in the middle of the night. 

    That would not help at the weekends though

  • Peter WadePeter Wade Posts: 1,666
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Cris Palomino said:

    We appreciate the acknowledgement. Please  keep in mind that the forums are mainly peer-to-peer. Daz does comment through it's customer service department where they attempt to address problems you may encounter. We understand the desire to comment and complain when things are not working, but the ticket system is the only place where Daz actually interfaces with its customers to try to find solutions. The mods can only do so much; we're mostly volunteers.

    And this, ultimately, may be the biggest part of the problem.  Everything about the way DAZ does things is designed so that price changes and new sales go into effect at a time when the people responsible for creating those changes are gone, not just for the day but often for entire weekends.  There seems to be a mentality at DAZ that they're running a business with normal office hours, whereas what they're really doing is running a 24-hour, round the clock webstore. If, instead of relying on a goup of volunteers who're outside the actual mechanics of the store to be the front line and take the heat for problems, the people who actually caused the problem would have to do it, I suspect that most these issues would have been solved a long time ago, and the marketing gimmicks wouldn't be nearly as complex and elaborate.        

    I suppose it is a case of how much an organisation cares about reliability and how much they are willing to pay for it. When I worked doing enhancements and support on a website we had 24 hour 7 day cover. There was a mobile phone that was the out of hours support number, we took turns to carry it and if we got a call we would log in remotely and try to fix it. And we had some users who seemed to stay up all night ready to ring up anytime they saw something on the site that they didn't like. They paid us an on call allowance and when we got a call they paid us overtime for working on it, And when we did a major change we often arranged it for late night or early morning and were in the office to do it. We didn't actually sell anything through the site but they considered it to be a vital part of the company's commiunication with the public. But that was for a company that had a lot of things that ran 24/7 so it was part of the company's culture. Before the website I worked on internal company systems and for the critical ones we had the same arrangement.

    The point has been made previously that the entire absentee support staff issue could be avoided simply by launching new sales at that START of the DAZ work day, or at DAZ Noon, rather than in the middle of the night. 

    True but the problem here is they want to keep putting up new offers over Christmas to catch all the people at home for the holidays and shopping online but this is the time when there isn't anyone in the office.

  • WandWWandW Posts: 2,891
    Wonderland said:

    I really think Daz needs to own up to all its mistakes and have a big banner that says "So sorry for the recent sales inconveniences. To make it up to everyone, here is a code for $20 store credit. Happy New Year!" And have it available (to use once) for a week so no one misses it. That's what I would do if I owned Daz...

    I'm certain that I've gotten at least ten times $20 in savings or free items over the years from "glitch sales", so while I will point out a problem with the Store,  I'm not going to be the one to complain too much;   "There is Always Another Sale"™

  • LeticiaLeticia Posts: 126

    I'm not sure the presence or absence of technical staff has anything to do with the problems, since they often go unfixed regardless of the day of the week.  I gave up on getting any 2.99 items today.  It's a weekday, though I suppose the entire staff could be off for the holidays.  I was really hoping when I was able to buy some late yesterday, it was just fixed-fixed.

  • CybersoxCybersox Posts: 9,271
    Peter Wade said:
    Cybersox said:
    Peter Wade said:
    Cybersox said:
    Cris Palomino said:

    We appreciate the acknowledgement. Please  keep in mind that the forums are mainly peer-to-peer. Daz does comment through it's customer service department where they attempt to address problems you may encounter. We understand the desire to comment and complain when things are not working, but the ticket system is the only place where Daz actually interfaces with its customers to try to find solutions. The mods can only do so much; we're mostly volunteers.

    And this, ultimately, may be the biggest part of the problem.  Everything about the way DAZ does things is designed so that price changes and new sales go into effect at a time when the people responsible for creating those changes are gone, not just for the day but often for entire weekends.  There seems to be a mentality at DAZ that they're running a business with normal office hours, whereas what they're really doing is running a 24-hour, round the clock webstore. If, instead of relying on a goup of volunteers who're outside the actual mechanics of the store to be the front line and take the heat for problems, the people who actually caused the problem would have to do it, I suspect that most these issues would have been solved a long time ago, and the marketing gimmicks wouldn't be nearly as complex and elaborate.        

    I suppose it is a case of how much an organisation cares about reliability and how much they are willing to pay for it. When I worked doing enhancements and support on a website we had 24 hour 7 day cover. There was a mobile phone that was the out of hours support number, we took turns to carry it and if we got a call we would log in remotely and try to fix it. And we had some users who seemed to stay up all night ready to ring up anytime they saw something on the site that they didn't like. They paid us an on call allowance and when we got a call they paid us overtime for working on it, And when we did a major change we often arranged it for late night or early morning and were in the office to do it. We didn't actually sell anything through the site but they considered it to be a vital part of the company's commiunication with the public. But that was for a company that had a lot of things that ran 24/7 so it was part of the company's culture. Before the website I worked on internal company systems and for the critical ones we had the same arrangement.

    The point has been made previously that the entire absentee support staff issue could be avoided simply by launching new sales at that START of the DAZ work day, or at DAZ Noon, rather than in the middle of the night. 

    True but the problem here is they want to keep putting up new offers over Christmas to catch all the people at home for the holidays and shopping online but this is the time when there isn't anyone in the office.

    There are people working at WalMart, aren't there? At Sears?  Target? Amazon? Dominos Pizza? It's what I was saying earlier in the thread - DAZ is trying to operate by the rules of a 9-5 office, but the BUSINESS that they're in is a 24 hour retail store with customers around the world.  I put myself through school working swing and grave shifts at NASA, and I still work at least six or seven weekends a year as the need arrives so I can tell you from experience that it's not as though there aren't a lot of people out there who'd be happy to cover those shifts.  Heck, in IT there are a lot of folks who PREFER working graves. 

  • MisselthwaiteMisselthwaite Posts: 961

    The $2.99 was working for me this afternoon (at least I was getting 2.99 on less than 5 items) and now it is not working at all.  I feel like the kid who gets offered candy, and then someone 'yoinks' it away.

    Maybe an end-of-year sale with the 2.99 items actually set to cost 2.99, so that the sale will work?  Relying on the cart to make the numbers right really doesn't seem to be working...

  • SempieSempie Posts: 659

    Just stating the obvious..

     

    New batch of $2.99 items up.

    Still not working for me.

     

    7th day in a row....

     

  • frankrblowfrankrblow Posts: 2,052

    The store sales are in the process of changing over, so give it an hour (or ten) to settle down wink

  • SempieSempie Posts: 659

    Already given it around 144 hours by now.

    Don't expect much from another ten....

  • MisselthwaiteMisselthwaite Posts: 961

    I think I'll give it a couple of months.  I waste too much time picking things I cannot buy.  I lost out on the ferret-firing gun... I think I'll go play somewhere else for a bit, where things work, and not just for some people, sometimes.

This discussion has been closed.