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Report sales errors here. "There's Always Another Sale™"

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  • AriphaosAriphaos Posts: 66
    otherunicorn said:
    Ariphaos said:

    Is anyone else having trouble redeeming gift cards?

    I got the email but it says "Wrong gift card code." when I try to redeem the code sent to me.

    You will find you actually got two emails. Gmail lumps them together, if that is what you are using. Find the second one and use it.

     

    Did not notice that.

     

    Thanks.

     

  • SempieSempie Posts: 659
    edited December 2019

    Still at $9,95, at the final moments of the sale....

     

    (Other than that, I cannot be certain that the DAZ store software will not exclude me from future sales...)

    Post edited by Sempie on
  • jakibluejakiblue Posts: 7,281

    LOL! now the $2.99 items are actually going into my cart at the full price less 25% discount (my loyalty discount) instead of either $9.95 or $2.99

    I GIVE UP!!!

  • jakibluejakiblue Posts: 7,281

    and all the 65% category are going in at full price. It's not change over time yet.....still about another half hour to go I think. 

  • frankrblowfrankrblow Posts: 2,052

    Actually it almost 20 minutes past midnight in Dazland wink

  • jakibluejakiblue Posts: 7,281

    is it still daylight savings over there? 

    dragonfly_2004 said:

    Actually it almost 20 minutes past midnight in Dazland wink

     

  • frankrblowfrankrblow Posts: 2,052

    Looks like it: https://www.timeanddate.com/worldclock/usa/salt-lake-city

  • barbultbarbult Posts: 26,661
    jakiblue said:

    is it still daylight savings over there? 

    dragonfly_2004 said:

    Actually it almost 20 minutes past midnight in Dazland wink

    No

  • jakibluejakiblue Posts: 7,281

    weird! the new releases usually start at 5.30pm my time.

  • TaozTaoz Posts: 10,307
    Ariphaos said:

    Is anyone else having trouble redeeming gift cards?

    I got the email but it says "Wrong gift card code." when I try to redeem the code sent to me.

    No, just purchased one shortly before DAZ midnight. 

  • SempieSempie Posts: 659

    A new bunch of $2.99 items....?

     

    Just for checking:

    Nope,

    $9.95.

    Fifth day in a row.

    The DAZ website really does not like my account. At all.

     

    Nothing there I would have bought from today's batch, anyway...

     

  • NathNath Posts: 2,999

    There are no download options in my product library for https://www.daz3d.com/classic-fur-cape-fashion-textures (and no install types listed on the product page - the two may be related?)

  • otherunicornotherunicorn Posts: 374

    $2.99 items are $9.95 again. Am I surprised? At this stage, no, I am not surprised. Do I care? No, the item I wanted is no longer listed.

    Dear DAZ, it is time to fire someone. I don't know who, or where. At the software company that supplies this useless marketing "solution", or in your own office for lack of doing their job right for so long.

    Please just do something.

  • Cris PalominoCris Palomino Posts: 12,723
    otherunicorn said:

    $2.99 items are $9.95 again. Am I surprised? At this stage, no, I am not surprised. Do I care? No, the item I wanted is no longer listed.

    Dear DAZ, it is time to fire someone. I don't know who, or where. At the software company that supplies this useless marketing "solution", or in your own office for lack of doing their job right for so long.

    Please just do something.

    You can see that some people are getting the correct discounts, some that hadn't been, some are getting somewhat right along with some not getting it at all. How do you fix something that is this all over the place. Daz has been trying, but they cannot reproduce the problem. If they can't, how can they be expected to fix it?

    It should be usable once a day. You should not put any freebies into the cart with this. You can put in a ticket. We apologize for the inconvenience, Daz is doing what it can.

  • otherunicornotherunicorn Posts: 374
    Cris Palomino said:

    You can see that some people are getting the correct discounts, some that hadn't been, some are getting somewhat right along with some not getting it at all. How do you fix something that is this all over the place. Daz has been trying, but they cannot reproduce the problem. If they can't, how can they be expected to fix it?

    It should be usable once a day. You should not put any freebies into the cart with this. You can put in a ticket. We apologize for the inconvenience, Daz is doing what it can.

    Why isn't someone going through the sale code, or whatever they put in there, one line at a time, to find where things could go wrong? Failing that, why do they not create a new set of sales because this set is obviously flawed? Doing the same thing over and over again and expecting a different result clearly isn't working. The sale code, if it is an ongoing case of modifying what went before, probably has some ancient test as part of it - e.g. does the person own all Victorias, or did they buy whatever the previous pro figure was, or something like that.
    I had a single item in my cart- a so called $2.99 item, and it was $9.95.

  • LorraineLorraine Posts: 961

    And seven days for the win! Not! Still 9.95 tonight. Not impressed with a store that's been broken for a whole WEEK!

  • SempieSempie Posts: 659
    Cris Palomino said:

    You can see that some people are getting the correct discounts, some that hadn't been, some are getting somewhat right along with some not getting it at all. How do you fix something that is this all over the place. Daz has been trying, but they cannot reproduce the problem. If they can't, how can they be expected to fix it?

    While I appreciate the effort you're putting into this, I find the fact that you have no clue at all what's causing these glitches most disturbing of all.

    Does not arouse much confidence that next sale, you'll be getting things right...

  • jakibluejakiblue Posts: 7,281

    I'm in shock. The $2.99 products are actually WORKING for me!!!

    Unfortunately, there's none there that I want. LOL. Typical. 

  • Cris PalominoCris Palomino Posts: 12,723
    Sempie said:
    Cris Palomino said:

    You can see that some people are getting the correct discounts, some that hadn't been, some are getting somewhat right along with some not getting it at all. How do you fix something that is this all over the place. Daz has been trying, but they cannot reproduce the problem. If they can't, how can they be expected to fix it?

    While I appreciate the effort you're putting into this, I find the fact that you have no clue at all what's causing these glitches most disturbing of all.

    Does not arouse much confidence that next sale, you'll be getting things right...

    The fact that I haven't a clue shouldn't surprise anyone. winkI'm just a mod.

  • Hemi426Hemi426 Posts: 231

    Despite all the posts stating that the 5 item limit without purchasing a new item is per day, I start to belive that the problems are related to this and the counter is not reset after each day. When I add a new release the prices drop from 9.95 to 2.99 and 25% (loyalty discount) are substracted. Then the items end up with 2.24US$. I tried to count the items I bought at 2.99, but since the order history shows the items not at the prices they had in the cart, this is pretty difficult to say. 

     

    BTW: If you have to give a programmer the advice to log in with the users account that has the problems, he/she should find a new job. I do this all the time one of my colleagues has trouble with my assignment database (small LAMPS project).

  • Cris PalominoCris Palomino Posts: 12,723
    Hemi426 said:

    Despite all the posts stating that the 5 item limit without purchasing a new item is per day, I start to belive that the problems are related to this and the counter is not reset after each day. When I add a new release the prices drop from 9.95 to 2.99 and 25% (loyalty discount) are substracted. Then the items end up with 2.24US$. I tried to count the items I bought at 2.99, but since the order history shows the items not at the prices they had in the cart, this is pretty difficult to say. 

    This I can tell you that the rules are re-applied each day.

    Hemi426 said:

    BTW: If you have to give a programmer the advice to log in with the users account that has the problems, he/she should find a new job. I do this all the time one of my colleagues has trouble with my assignment database (small LAMPS project).

     

  • Hemi426Hemi426 Posts: 231
    edited December 2019
    Cris Palomino said:

    This I can tell you that the rules are re-applied each day.

    Ok, but when I just put the "Momiji Trees Extreme Detail" (SKU 35515) from todays selection in my cart, it is 9.95 US$. If I add a new release, for example "dForce Classic Fur Cape and Textures Bundle" (SKU 66071), it comes down to 2.24 US$

    Did not buy a 2.99 offer today or for the last two days because of the troubles.

    Post edited by Hemi426 on
  • chromchrom Posts: 261

    30% off gift cards not working

  • UnseenUnseen Posts: 777
    edited December 2019

    $2.99 items do not work at least when you haved more than 5 with a new release in the cart. Other promotions seem to be working for me though.

    Edit:

    Does not work either even if you only have 1 to 5 $2.99 items because the price is $9.95...

    Post edited by Unseen on
  • Cris PalominoCris Palomino Posts: 12,723
    chrom said:

    30% off gift cards not working

    Reporting.

  • frankrblowfrankrblow Posts: 2,052

    More d*mn bugs in the store!

  • Cris PalominoCris Palomino Posts: 12,723

    The GC offer was last night; the text mistakenly moved over to the new banner. It wasn't on the promo page which made me suspect the banner was in error. The errant text is being removed.

  • otherunicornotherunicorn Posts: 374

    Those guys need to do some alpha testing and proof reading!

  • SempieSempie Posts: 659
    Cris Palomino said:
    Sempie said:
    Cris Palomino said:

    You can see that some people are getting the correct discounts, some that hadn't been, some are getting somewhat right along with some not getting it at all. How do you fix something that is this all over the place. Daz has been trying, but they cannot reproduce the problem. If they can't, how can they be expected to fix it?

    While I appreciate the effort you're putting into this, I find the fact that you have no clue at all what's causing these glitches most disturbing of all.

    Does not arouse much confidence that next sale, you'll be getting things right...

    The fact that I haven't a clue shouldn't surprise anyone. winkI'm just a mod.

    I'm not blaming anybody personally. Just have this feeling that the DAZ staff is no longer in full control over its store software, that is randomly inventing entirely new parameters without being instructed to....

     

  • darko66darko66 Posts: 38
    otherunicorn said:

    Dear DAZ, it is time to fire someone. I don't know who, or where. At the software company that supplies this useless marketing "solution", or in your own office for lack of doing their job right for so long.

    Everybody can make mistake, as in old Japanese saying "Saru mo ki kara ochiru" (even monkeys fall from trees), especially when somebody must deal with complex sale in very limited CMS solution (Magento).

    Anyhow probably anything will be back on 31.12. if  I follow correctly DAZ marketing logic.

    Demanding to somebody get fired just because we didn't get our nick-nacks in this family gathering time is blasphemy for me.

     

This discussion has been closed.