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Report sales errors here. "There's Always Another Sale™"

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  • Cris PalominoCris Palomino Posts: 12,723
    edited December 2019
    gitika1 said:

    The portion of the sale that is 40% off, 50% with a new release does not appear to be working.  I tried while logged in and when logged out.  The loyalty discount is applying the additional 10% is not.

    Logged out price

    with a new

    logged in price, with loyalty

    with a new

    I just looked in the sale items for both Jessai and Demonica and don't see the Rawr outfit listed in the Featured Artists (40%...50% with new item). You see it in that category?

    Edit: NVM, I went back and looked again and found it this time. I will report it.

    Post edited by Cris Palomino on
  • Cris PalominoCris Palomino Posts: 12,723

    Should be working now.

  • scorpioscorpio Posts: 8,533
    manekiNeko said:

     

     

    Cris Palomino said:

    Should be working now.

    Everything - or just that single item the RAWR outfit?

  • Cris PalominoCris Palomino Posts: 12,723
    scorpio said:
    manekiNeko said:

     

     

    Cris Palomino said:

    Should be working now.

    Everything - or just that single item the RAWR outfit?

    It should be the whole category.

  • scorpioscorpio Posts: 8,533
    Cris Palomino said:
    scorpio said:
    manekiNeko said:

     

     

    Cris Palomino said:

    Should be working now.

    Everything - or just that single item the RAWR outfit?

    It should be the whole category.

    So the rest of the mess, the $2.99 sale for example, is still ongoing?

  • Cris PalominoCris Palomino Posts: 12,723

    I have a request from Daz:

    1. I need a cart with three of the 2.99 items where it doesn't work at all. Please also provide the SKU numbers for the items.

    These next two from one person with:

    2. A cart with three items where the items are 2.99.

    3. The same cart with the three items plus a new item showing the items revert back to their original price.

    Make sure you are definitely logged in.

  • RagazzineRagazzine Posts: 104
    Ragazzine said:

    Bitten by the failing $2.99 sale today. Happened earlier in the going but I sorteded it with the usual rigmarole of clearing cache, logging out etc. Not today. Off to a different city to visit relatives. Maybe that will help. Sneak up on it from behind.  If not then my runtime is the poorer but my wallet the better off.

    Well, 300 km and no sneaking up. I did take a clue from some other posts and deleted my new release item (VYK Kiyomiko). As soon as the screen refreshed everything elese dropped to $2.99. Add the new item back and $9.96.  So, took out new again. With no new release I loose the extra 20% which comes to $3.00 for the five items I am now permitted to purchase. DAZ Marketing, if you are paying attention, you owe me $3.00. I'll buy the new item and the get the freebie as a separat transaction.

    I notice a few seriously annoyed people posting their feelings. I think it a sad joke. Over the sale period I have had a number of real bargains and thanks for that. I have also been deprived of the expected price a number of tines, with the result, no sale.  I know folks are trying. I spent several decades in the software business (sometimes seemed like several lifetimes) so I have a little sympathy.  But that said, my eye was always on the customer. DAZ, you are running a business, Sort it out.

  • SempieSempie Posts: 659
    edited December 2019
    Cris Palomino said:

    I have a request from Daz:

    1. I need a cart with three of the 2.99 items where it doesn't work at all. Please also provide the SKU numbers for the items.

    Here's a cart that does not work. (I did not buy a single thing since several days, never aquired christmas freebies since Dec 24th - meaning I should be able to get five $2.99 items)

    The Old Shambles      SKU:52089
    Step Van Bundle         SKU:14165
    Italian Scooter Bundle    SKU:31411

     

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    Post edited by Sempie on
  • Phoenix1966Phoenix1966 Posts: 1,920
    edited December 2019

    Here's for #2 and #3

    #2 SKUs:

    52369 

    56801 

    49841 

     

    And the new item SKU that breaks the cart:

    64705 

    3 item.png
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    3 broken.png
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    Post edited by Phoenix1966 on
  • cherpenbeckcherpenbeck Posts: 1,417

    Not only do the 2,99 items not work as intended (still 9,95),  the whole store seems not to work with Firefox any longer. I reverted ti Internet Explorer, In Firefox I wasn't able to click a single button of the store. And the browser did work with other websites.

  • Cris PalominoCris Palomino Posts: 12,723

    Thanks,Sempie and Phoenix.

  • Cris PalominoCris Palomino Posts: 12,723

    Phoenix, could you please try refreshing the cart with the new item and the three 2.99ers and let me know if it works now?

  • NovicaNovica Posts: 23,925
    barbult said:

    Yes, I agree. Even with Daz Deals percentages displayed in the cart, It is difficult to know whether the price is correct. The sales terms and stacking rules are too convoluted, with 10% off for this and 25% off for that and 30% off for PC+ and loyalty discount and top seller discount and featured artist discount and... but not on new or PC+, even though they are shown in the list of sale items... but not Today Only... and typos and contradictions... It is not that I can't multiply the percentages, it is that I can't even figure out what percentages are SUPPOSED to apply. With all the reported sale errors, I can't trust the cart to give me a correct price. I've lost confidence in being treated fairly at the Daz store, and that is a sad sad thing.

    +1 and probably hundreds more, sadly. 

  • NovicaNovica Posts: 23,925
    edited December 2019

    Okay, don't laugh at the messenger. But what if those of us who CAN get the sales working, coordinate with someone who CAN'T, and do a screenshot of the cart you WANT to buy so you know what the prices are? Then perhaps sales can deduct that amount from a gift card if you were able to buy one, when they get the screenshot? There's got to be some way those of us who are getting the prices can help those who aren't. I feel really bad for those who the prices have never worked, they've missed great deals. And I experienced just one day of the 2.99 failure, and it drove me nuts, so I can't imagine days on end of it. :(   Edit- LOL we could call it Adopt Then Shop Screenshot Team

    Post edited by Novica on
  • mr clammr clam Posts: 707

    A new item for Phoenix1966 breaks the cart, but I need a new item to get the $2.99 prices.

     

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  • SempieSempie Posts: 659
    edited December 2019
    mr clam said:

    A new item for Phoenix1966 breaks the cart, but I need a new item to get the $2.99 prices.

     

    It's the same for me. Dumb thing is that I'm a Poser user without fancy nVidia cards, and I can't do much with new DAZ Studio only releases. (Meaning that over three quarters of all sales here are pretty useless to me, and it is pretty frustrating to miss out on one of the few that works for me.)

    Post edited by Sempie on
  • firewardenfirewarden Posts: 1,488
    edited December 2019

    The $2.99 sale is working for me now, except for the 20% off part.

    Post edited by firewarden on
  • barbultbarbult Posts: 26,661
    edited December 2019

    I can build the same carts as Phoenix1966, (same products added in the same order) but I get different results. The $2.99 sale works for me, I guess, unless it is supposed to drop below $2.99. Isn't it supposed to get an extra 20% off?

    I am in Florida, a PC+ member, 30% loyalty. 

     

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    Post edited by barbult on
  • AZDigitalArtistAZDigitalArtist Posts: 810
    edited December 2019
    barbult said:

    I can build the same carts as Phoenix1966, (same products added in the same order) but the $2.99 sale works for me, I guess, unless it is supposed to drop below $2.99. I am in Florida, a PC+ member, 30% loyalty. 

     

    Except that you're not getting the loyalty discount from 2.99, as you should.

    Mine is now showing all items at 2.99....have added nine of them just to see, and all are now 2.99.  I believe the number for today for fully working is 1.67 if you also purchase a Tristan pro bundle?

     

    Post edited by AZDigitalArtist on
  • SempieSempie Posts: 659

    Whatever.

    It's 01.00 AM Midnight here, I'm going to get some sleep.

    Tomorrow when I wake up christmas sales will be over.

    Along with all the fuss.....

  • otherunicornotherunicorn Posts: 374

    $2.99 is still $9.95 for me.

  • barbultbarbult Posts: 26,661
    AZDigitalArtist said:
    barbult said:

    I can build the same carts as Phoenix1966, (same products added in the same order) but the $2.99 sale works for me, I guess, unless it is supposed to drop below $2.99. I am in Florida, a PC+ member, 30% loyalty. 

     

    Except that you're not getting the loyalty discount from 2.99, as you should.

    Mine is now showing all items at 2.99....have added nine of them just to see, and all are now 2.99.  I believe the number for today for fully working is 1.67?

     

    Right you are. I did not get the extra discount for adding a new release. So it is not working correctly for me either, but just fails in a different way. sad I edited my message.

  • barbultbarbult Posts: 26,661
    Sempie said:

    Whatever.

    It's 01.00 AM Midnight here, I'm going to get some sleep.

    Tomorrow when I wake up christmas sales will be over.

    Along with all the fuss.....

    Just in time for the New Years sales! Rest up.

  • barbultbarbult Posts: 26,661

    Here is a suggestion: Why doesn't Daz log in as one of us who showed our failing cart? They have our password, obviously. Maybe that way they can see what we see and debug it. 

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,719
    manekiNeko said:

    so.. is boxing day an "official holiday"? if yes - which means that for the 3rd consecutive day my ticket is still open, i'm going to throw myself under the next bus. luckily, there aren't any in our village, but the intent is there. i know, there's always another sale - but stonemason at 79%? hardly! crying

    because... support tickets aren't dealt with during official holidays i.e. the 25th - and the 24th they must have been soo xtra busy.
    result: i still can't redeem my GC after making a typo in the mail addy the 24th... and i'm going mad.
    in a way it's even good that i messed up the 24th since today's sale 70% stonemason is awesome, with loyalty to boot.. all those items i've been waiting for for YEARS. way better than my cart on the 24th. IF SOMEONE DEALS WITH THE ISSUE TODAY, that is.

    it's mind boggling, i just typed 1 single little letter wrong, and with backlog and holiday, a problem that will take 1 minute to solve takes 3 days. whyyyyyyyyyy gawd whyyyyyy am i so crappy at typing?

    things have been so plain horrible for me in the past weeks (or actually... ALL year!), i really need some positive event happening now.... and missing on the best of the december sale - after i killed my budget to buy a GC - def isn't merry. 

    No, Boxing Day isn't a holiday in the USA.

    Sorry you & others are having so many problems with the site.

  • LorraineLorraine Posts: 961

    2.99 items still not working for me here in NZ. Last time I was able to buy one was 21st December, six whole days ago. On a happier note, I cleaned out my PC+ wishlist with the money intended for them, that worked fine. I am now skint but with a massive amount of new content to play with. Swings and roundabouts, my friends.

  • NovicaNovica Posts: 23,925
    barbult said:

    Here is a suggestion: Why doesn't Daz log in as one of us who showed our failing cart? They have our password, obviously. Maybe that way they can see what we see and debug it. 

    Superb idea. They should do that even if the sale is ending, so they can see what went wrong and not just say, "Glad that's over with." I'm sure they have a lot of interest in finding out what is happening, it's not like they aren't trying. (I really believe they are.) 

  • NorthOf45NorthOf45 Posts: 5,771

    Today, I can get all $2.99 items for $2.99, up to five of them. Adding another kicks them up to $9.95, no surprise. Adding a new release from today brings them back down to $2.99. I do get the Loyalty discount on the new item, plus the extra 10% being a Daz Original.

  • EllessarrEllessarr Posts: 1,395

    hmm about my issue it's really no answer???? i've lost a GC???

  • Cris PalominoCris Palomino Posts: 12,723
    Ellessarr said:

    hmm about my issue it's really no answer???? i've lost a GC???

    This is something that customer service must handle, Ellessarr.

This discussion has been closed.