Platinum Club Sale - Issues Report Thread
This discussion has been closed.
Daz 3D is part of 
Connect
DAZ Productions, Inc.
224 S 200 W, Suite #250
Salt Lake City, UT 84101
Licensing Agreement | Terms of Service | Privacy Policy | EULA
© 2024 Daz Productions Inc. All Rights Reserved.
Comments
Sorry. So close to the end of the day, I didn't expect anything could be done about it. Anyway, it's the Special for the Day link at the top of the PC+ Anniversary sales page. I've attached a screenshot.
The BYOB sale 8 for $2.99 is suddenly coming up as $4.99
And today we have a Special Offer.
But there's nothing listed if you follow the link under the scrolling listing: https://www.daz3d.com/genesis-8-clothing-and-accessories, not even an error message stating there are no items to display. I've never seen a page come up in the store like this one did. Strange. I tested it in a private window, and then in Chrome, which I seldom use. Same result.
Is this still happening? Only a few of us have tested it and we're seeing $2.99.. if so can you post a shot of your cart please.
I'm seeing 2.99, just tried it.
As pointed out by L'Adair, the Special Offer for today is broken. The link goes to an empty page.
Reported :)
Since the daily refresh, "Dungeon Holding" and "Castle Turret" don't seem to correctly count to the BYOB anymore, increasing it to 6.99 ...
When I replace them with something else, it works again.
Maybe you have one of them in your cart, Wonderland?
Reported
Should be fixed now.
Seems to work fine. :)
What about the BYOB-issue?
... with the second sentence I only meant that the *other* BYOB-items count correctly, when those two are left out.
When I switch them in again, they still don't work.
Edit: Screenshot added. (hadn't read the first post before, sorry)
Edit2: Screenshot removed, since the matter has been concluded (though not like I'd have liked it to).
It's working for me, now.
Thank you, Cris and Jack.
The link to Petipet's store from the sale page is not showing any products at all. I tried to uncheck the "hide items I own" but it still turns up empty. The same way that the page for Special Offer for the Day showed before it was fixed
Verified and reporting.
unlight, unfortunately, those two items were not meant to be part of the sale and have been removed. Sorry about that.
ell its good to know there's some goof ups and errors on the storefront side of things... Not funny in my case cart reporting ~$84 and then clicking purchase and be billed foe $100 abover that...
So, what happens in that circumstance, person "purchases" said content believing its for the total amount in the Cart price area... then gets billed a much higher number to their paypal or creditcard?
Given the time sensitivity of the daily categories and PC+ items content switching every day, an the store admin remove said items from the purchase order and refund the difference or does it mean refunding the entire order and the customer loses out on totally one som wanted content at good pricing? (and sometimes content that likely would not have been bought unless at said price point?) Thats the point where i'm at right now...
Only saving grace here might be if there's a final day catchup sale that a person could recoup what they had to lose out on due to some error... Sometimes Daz does have those catchup / windup type sales, sometimes not...
Thanks...
:(
But thanks for the clarification.
Edit: You should remove them from the BYOB-list, in this case (they are still there).
That should be fixed now
Well, admittedly I thought I might still get them for 6.99, and it even displayed so on checkout, but the order was 19.92 in the end.
Not too bad, since I wanted those two items since quite a while anyway, but still....
(would I have added another 2 BYOB-items, that likely would have totaled 10.97 ... 3.99 per each of the two non-BYOB-items plus 2.99 for the BYOB)
File a ticket with CS and they'll sort it out :)
You need to contact customer service as you are not showing as a PC+ member when I click on your name. Evidently the site is not recognizing you as a PC+ member.
@chohole it is fixed, thank you :)
Already did earlier yesterday. got a response, replied and awaiting another response back. :)
Getting hit with that additional $100 meant i lost out on yesterday's PC+ 1.99 daily items purchase (7 items $13.99~ worth now back to regular full price = $109.05 *cringe*) . That $100 was all i had left for headroom on the card, so i've really been trying to make the most of it the past few days, so its a bit of a downer in that respect.
At time of purchase I didn't think or have reason to take a screenshot, which would have been an easier and quicker way for CS to figure out what/where/how something went awry bewtween cart total and actual billing.
According to your forum profile you are not a PC member, so if you should eb that suggests an account issue - please check your expected expiry date and, if it hasn't passed, open a Sales Support ticket.
Seems fixed now.
Yes, this morning everything from the BYOB was regular full price. I removed it all from my cart to shop for other stuff. I’ll try again later, but now might not have 8 items I want if those items were removed from the sale...
Wonderland, was this fixed? Please remember to go over the guidelines in the OP:
If you do experience an issue, please report it here first rather than checking out and we can better direct you to what the best course of action may be (whether it be wait as we try to resolve it or whether it be another resolution)
Also of note, when you report cart issues here, please include the following:
A screenshot of what is in your cart
What Coupon/Code/Sale you are trying to apply
What you believe the total should have been
If you required a qualifying item to get the discount, which item the qualifying item was (You can highlight it on the screenshot if that is easiest)
With BYOBs, I would add which BYOB.
Special for the Day is a dead link again on the PC+ Sale page.
We're not seeing anything marked special of the day. Can you tell us url and show a screenshot?
Ah, ok, I see, it's at the top of the page. I'm not sure they've been doing specials every day.