Website Improvements and Updates Incoming

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Comments

  • marblemarble Posts: 7,500

    barbult said:

    No improvement here. I still get frequent Bad Gateway and other server errors. Forum notifications have been gone for 18 days. Stupid cart preview pops up interrupting shopping and has wrong prices shown besides. no

     

    It seems to be getting worse. I now get these timeouts several times a day - every day - whareas in the past I might get one a day along with a few slow-to-load pages. The issue makes posting and responding uncertain because I often get a timeout when I hit the "Post Comment" button. I believe that CloudFlare is a huge concern used by many top companies so I have no idea why this website (especially the forum) is so unrelaible.  I can't thik of any other site that gives me such a headache. I stream both Netflix and Amazon when I am in front of my TV and never have a problem with buffering, etc. My internet connection is not the fastest but it is fine for what I need it for. 

  • barbultbarbult Posts: 26,211
    edited November 2021

    Request #395344

    Please get rid of the useless, annoying, and inaccurate "Added to cart" popup

    Today at 18:37

    When I add an item to my cart, an annoying popup window appears showing what I just added to my cart. That popup is useless and just gets in the way of continued shopping. Now I have to close that popup to go back to selecting items to purchase. Daz is discouraging me from continuing to shop, by making me stop and close that popup every time I add something to my cart. If its intent is to show the total cart content and price, it has failed, because the prices in that popup are not the same as prices in the "real" cart at checkout (see screenshots attached). This price discrepancy is just another Daz 3D inconsistency that is frustrating and angering customers. It is NOT a customer experience improvement!
    PLEASE get rid of that worthless popup!

    The popup price shows $1.60

    The real cart price is $1.20

    Worthless popup wrong price.jpg
    631 x 642 - 86K
    The Real Cart Price.jpg
    650 x 252 - 23K
    Post edited by barbult on
  • frank0314frank0314 Posts: 14,708

    Have you filed a ticket with the issue and the suggestion?

  • marblemarble Posts: 7,500

    frank0314 said:

    Have you filed a ticket with the issue and the suggestion?

    I bet you have an auto-response set up. 

    Isn't that "Request # 395344" a ticket number?

  • frank0314frank0314 Posts: 14,708

    marble said:

    frank0314 said:

    Have you filed a ticket with the issue and the suggestion?

    I bet you have an auto-response set up. 

    Isn't that "Request # 395344" a ticket number?

    Well that's how things have to be suggested and concerns should be put forth. Daz doesn't follow most of the threads in the forums so how are they suppose to know what people are thinking?

  • marblemarble Posts: 7,500

    frank0314 said:

    marble said:

    frank0314 said:

    Have you filed a ticket with the issue and the suggestion?

    I bet you have an auto-response set up. 

    Isn't that "Request # 395344" a ticket number?

    Well that's how things have to be suggested and concerns should be put forth. Daz doesn't follow most of the threads in the forums so how are they suppose to know what people are thinking?

    I was just making the point that your response is always the same and very predictable. Yes, we all know that we have to log a ticket to get a response from DAZ but people like to voice their concerns here on the forum - isn't that what a forum is for?  Not to mention the fact that support are notoriously UN-responsive and, in my experience, especially so with suggestions (there's a special black hole for them). I get that a moderator has to remind people of procedures but it does get frustrating when complaints and suggestions are clearly and routinely ignored. Maybe someone from support should be delegated to monitor the forum? Especially threads like this which have direct input from DAZ people.

  • McGyverMcGyver Posts: 7,085
    edited December 2021

    frank0314 said: 

    ... so how are they suppose to know what people are thinking?

    I thought the purpose of HypnoHedgehog was to know what we are thinking...


     

    HypnoHedgehog sees deep into your soul.

    Post edited by McGyver on
  • barbultbarbult Posts: 26,211
    frank0314 said:

    Have you filed a ticket with the issue and the suggestion?

    Yes!!!!!!! Please look at the beginning of my post. That is my ticket number.
  • barbultbarbult Posts: 26,211
    marble said:

    frank0314 said:

    Have you filed a ticket with the issue and the suggestion?

    I bet you have an auto-response set up. 

    Isn't that "Request # 395344" a ticket number?

    Yes, of course. Thank you for noticing.
  • kyoto kidkyoto kid Posts: 41,847
    edited December 2021

    barbult said:

    Request #395344

    Please get rid of the useless, annoying, and inaccurate "Added to cart" popup

    Today at 18:37

    When I add an item to my cart, an annoying popup window appears showing what I just added to my cart. That popup is useless and just gets in the way of continued shopping. Now I have to close that popup to go back to selecting items to purchase. Daz is discouraging me from continuing to shop, by making me stop and close that popup every time I add something to my cart. If its intent is to show the total cart content and price, it has failed, because the prices in that popup are not the same as prices in the "real" cart at checkout (see screenshots attached). This price discrepancy is just another Daz 3D inconsistency that is frustrating and angering customers. It is NOT a customer experience improvement!
    PLEASE get rid of that worthless popup!

    ...it even evades my popup blocking software. 

    Post edited by kyoto kid on
  • kyoto kid said:

    barbult said:

    Request #395344

    Please get rid of the useless, annoying, and inaccurate "Added to cart" popup

    Today at 18:37

    When I add an item to my cart, an annoying popup window appears showing what I just added to my cart. That popup is useless and just gets in the way of continued shopping. Now I have to close that popup to go back to selecting items to purchase. Daz is discouraging me from continuing to shop, by making me stop and close that popup every time I add something to my cart. If its intent is to show the total cart content and price, it has failed, because the prices in that popup are not the same as prices in the "real" cart at checkout (see screenshots attached). This price discrepancy is just another Daz 3D inconsistency that is frustrating and angering customers. It is NOT a customer experience improvement!
    PLEASE get rid of that worthless popup!

    ...it even evades my popup blocking software. 

    I'm not a fan of this notice either. A little "added to cart counter" would be just fine, maybe in the upper right corner like some unrelated stores do; nothing too fancy and certainly nothing that blocks 1/4 of the viewing space.

     

  • McGyver said:

    frank0314 said: 

    ... so how are they suppose to know what people are thinking?

    I thought the purpose of HypnoHedgehog was to know what we are thinking...


     

    HypnoHedgehog sees deep into your soul.

    Maybe it needs new batteries?

  • namffuaknamffuak Posts: 4,406

    kyoto kid said:

    barbult said:

    Request #395344

    Please get rid of the useless, annoying, and inaccurate "Added to cart" popup

    Today at 18:37

    When I add an item to my cart, an annoying popup window appears showing what I just added to my cart. That popup is useless and just gets in the way of continued shopping. Now I have to close that popup to go back to selecting items to purchase. Daz is discouraging me from continuing to shop, by making me stop and close that popup every time I add something to my cart. If its intent is to show the total cart content and price, it has failed, because the prices in that popup are not the same as prices in the "real" cart at checkout (see screenshots attached). This price discrepancy is just another Daz 3D inconsistency that is frustrating and angering customers. It is NOT a customer experience improvement!
    PLEASE get rid of that worthless popup!

    ...it even evades my popup blocking software. 

    I'm using Adblock Plus and "Block Element" kind of works (not sure if that's base ABP or an add-on) - the data transfer still happens but the pop-up doesn't display. The background still fades - click anywhere on the page to restore the previous view instantly.

  • barbultbarbult Posts: 26,211
    Thanks for the "click anywhere" tip.
  • AllenArtAllenArt Posts: 7,175

    I am now getting host errors on this site every day. Every. Single. Day.

  • PerttiAPerttiA Posts: 10,024

    Often a page is waiting for quantummetric...

    Visiting Quantummetric's site and reading their pitch put a smile on my face though. wink

  • McGyverMcGyver Posts: 7,085

    Well, the latest forum improvement has dropped!... 

    NO BANNERS/SIGNATURES!

    Mine are gone and I can't see anyone else's... tried multiple browsers, operating systems and PC & Mac.

    Nothing.

    Cool.

  • McGyverMcGyver Posts: 7,085

    AllenArt said:

    I am now getting host errors on this site every day. Every. Single. Day.

    This is our lives now.

  • HoroHoro Posts: 11,343

    McGyver - My banner also disappeared a few days ago and I had to reload it. This may work for you: in this forum, click on the cogwheel > McGyver > new cogwheel > Edit Profile > Signature Settings. I had the banner text but not the image and when I checked the link, it brought me on the Daz start page (link to image was not valid anymore).

  • maikdeckermaikdecker Posts: 3,037

    frank0314 said:

    marble said:

    frank0314 said:

    Have you filed a ticket with the issue and the suggestion?

    I bet you have an auto-response set up. 

    Isn't that "Request # 395344" a ticket number?

    Well that's how things have to be suggested and concerns should be put forth. Daz doesn't follow most of the threads in the forums so how are they suppose to know what people are thinking?

    As a commercial entity this about the most dumb thing one could do... not sifting through the one platform their customers have for feedback and asking for them "use the ticket system"... devil

  • McGyverMcGyver Posts: 7,085
    edited December 2021

    Thanks Horo... yeah I went to my profile and the signature field is empty except for a tiny blue square.

    Now I have to track down the artwork I used for the banner if I'm to upload it again.

    Fun times.

    Post edited by McGyver on
  • PerttiAPerttiA Posts: 10,024

    I'm still seeing the banners, but opening in new tab or saving the image doesn't work, so here's a screenshot

    McGyver.JPG
    608 x 93 - 27K
  • marblemarble Posts: 7,500

    maikdecker said:

    frank0314 said:

    marble said:

    frank0314 said:

    Have you filed a ticket with the issue and the suggestion?

    I bet you have an auto-response set up. 

    Isn't that "Request # 395344" a ticket number?

    Well that's how things have to be suggested and concerns should be put forth. Daz doesn't follow most of the threads in the forums so how are they suppose to know what people are thinking?

    As a commercial entity this about the most dumb thing one could do... not sifting through the one platform their customers have for feedback and asking for them "use the ticket system"... devil

    Right. And I suggested earlier in this thread that DAZ might delegate someone to monitor the forum - especially threads that they, themselves, have started (like this one).  I understand the reluctance from DAZ. Around 20 years ago I worked for a company developing email server software and the userbase was quite large and so we added a forum for the users to discuss the software among themselves. Our management told us NOT to monitor the forum because that was taking up time that could be used more productively on developing the software.

    However, I was not a developer - I was a network support person concerned with making sure that users had a reliable connection to the server. I often used to spend my lunch times reading through some of the forum threads which could get pretty heated (we didn't have the same strict moderation policies that this forum has). Others did the same in their lunch times. It soon became clear that problems we were not aware of were the subject of complaints and even anger on the forum. So we started listing them and the lists started to go back to the developers. Eventually the management instigated a new system of rotating staff in an official forum monitor task. 

     

  • NorthOf45NorthOf45 Posts: 5,691

    Some progress lately. Looks like that hot zone on the black toolbar doesn't overlop the blue one anymore (again). Adding to the cart shows the current discount price on the pop-up/overlay, even if it changes with the number of items (like with the Flash Sale). And, finally, the DAZ Originals filter seems to have been restored to its usual ability.

  • BlueFingersBlueFingers Posts: 904
    edited December 2021

    Catherine3678ab said:

    kyoto kid said:

    barbult said:

    Request #395344

    Please get rid of the useless, annoying, and inaccurate "Added to cart" popup

    Today at 18:37

    When I add an item to my cart, an annoying popup window appears showing what I just added to my cart. That popup is useless and just gets in the way of continued shopping. Now I have to close that popup to go back to selecting items to purchase. Daz is discouraging me from continuing to shop, by making me stop and close that popup every time I add something to my cart. If its intent is to show the total cart content and price, it has failed, because the prices in that popup are not the same as prices in the "real" cart at checkout (see screenshots attached). This price discrepancy is just another Daz 3D inconsistency that is frustrating and angering customers. It is NOT a customer experience improvement!
    PLEASE get rid of that worthless popup!

    ...it even evades my popup blocking software. 

    I'm not a fan of this notice either. A little "added to cart counter" would be just fine, maybe in the upper right corner like some unrelated stores do; nothing too fancy and certainly nothing that blocks 1/4 of the viewing space.

     

    I don't get why it's implemented like that either. A small confirmation would be appreciated, but the big pop-up,  and especially the extra click needed now is really annoying. We do a lot of reorganizing in the carts to make discounts work, this just adds a whole lot of clicks.

    Post edited by BlueFingers on
  • the_assassinthe_assassin Posts: 76
    edited December 2021

    More/better search and filter options please.  In particular:

    • The ability to search within a special offer page, rather than the whole store.
    • The ability to filter by "is this in my wishlist?".
    • The ability to use filters to exclude items.
      • Especially the ability to exclude figures 
    • The ability to filter by price range.
    • The ability to order by discount and/or by original price.
    • A new "genre" (or genres) for software, tools, tutorials etc, so they don't clutter up the "Contemporary" list.
      • Perhaps also a "universal" or "generic" genre for things like skin textures, body morphs, etc.

     

    This would probably need more work, but it would also be nice to have:

    •  Multiple wishlists
    • The ability to hide products so they don't show up. 
      • This could be done with a simple "not interested" checkbox. 
      • Alternatively, it could be done through a combination of multiple wishlists and the ability to filter-exclude wishlists - that way I could have one list for ancient stuff that I would never want, and another for things that are too similar to what I already have, so would only get if they were massively discounted.
    • An easy way to find items that related to items I already own.
      • This would be especially useful if it would allow me to find the required products for all the texture sets that I picked up when they were being given away for free. 
    Post edited by the_assassin on
  • barbultbarbult Posts: 26,211

    I just received an email notice that someone posted in a thread I am following! This is the first notification in a month! Did something get fixed back to its old working unimproved state? If so, yes

  • carrie58carrie58 Posts: 4,081

    barbult said:

    I just received an email notice that someone posted in a thread I am following! This is the first notification in a month! Did something get fixed back to its old working unimproved state? If so, yes

    I got 3 it's like Christmas!!

  • marblemarble Posts: 7,500

    Yep - 3 for me too.

  • barbultbarbult Posts: 26,211

    502 and 504 errors are still happening way too frequently. Notifications are nice to have again, but when the links only go to 502 and 504 errors, that is frustrating.

     

     

    Error 502.jpg
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    Error 504.jpg
    993 x 642 - 54K
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