Report sales errors here: "There's Always Another Sale™"

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  • SevrinSevrin Posts: 6,314
    scorpio said:

    Ok, guys, there is a correction to the Frontline bundle. Only the non-PC members were to get the 30% intro as PC members were getting a flat deal price. The correct price for PC-members is 17.99. It goes to a good cause (50%).

    Still working on Take to the Seas.

    Sorry but having several of the items already this is no longer a good deal and the good cause is the US Red Cross, I'll just donate to something either world wide or local.

    In my case, it means each remaining item is now USD 2.25, and some are items I had considered buying in the past, so it's still worthwhile.

    And speaking of worthy causes https://foldingathome.org/ is still looking for people to volunteer unused CPU and GPU cycles to help find treatments for Covid-19.

  • Cris PalominoCris Palomino Posts: 12,789
    Sevrin said:
    scorpio said:

    Ok, guys, there is a correction to the Frontline bundle. Only the non-PC members were to get the 30% intro as PC members were getting a flat deal price. The correct price for PC-members is 17.99. It goes to a good cause (50%).

    Still working on Take to the Seas.

    Sorry but having several of the items already this is no longer a good deal and the good cause is the US Red Cross, I'll just donate to something either world wide or local.

    In my case, it means each remaining item is now USD 2.25, and some are items I had considered buying in the past, so it's still worthwhile.

    And speaking of worthy causes https://foldingathome.org/ is still looking for people to volunteer unused CPU and GPU cycles to help find treatments for Covid-19.

    Yeah, that's a great org.

  • Charlie JudgeCharlie Judge Posts: 13,485
    edited May 2020
    scorpio said:

    Ok, guys, there is a correction to the Frontline bundle. Only the non-PC members were to get the 30% intro as PC members were getting a flat deal price. The correct price for PC-members is 17.99. It goes to a good cause (50%).

    Still working on Take to the Seas.

    Sorry but having several of the items already this is no longer a good deal and the good cause is the US Red Cross, I'll just donate to something either world wide or local.

    Yeh I have everything in the bundle except the two new bio suits. I can't decide if I'll get the bundle anyway just to pick up the suit.

    Edit: I'll probably get the bundle anway; especially since 50% of the cost goes to a good charity

    Post edited by Charlie Judge on
  • Wicked OneWicked One Posts: 220
    edited May 2020

    As someone who has family in the medical field, I highly appreciate the support of those who have, and will buy the bundle, and I appreciate the gesture by Daz for putting the bundle together, as well as donating 50% of all revenue from the bundle which is far more than most other companies would even dream of doing. And although it shouldn't have to be said, I'd like to remind those who are hesitant at buying the bundle simply because the cause has "American" in the name, that the American Red Cross is part of the largest international humanitarian network in the world. The aid that the American Red Cross gives doesn't stop at borders, and neither should your support.

    Post edited by Wicked One on
  • TriCounterTriCounter Posts: 600

    If I add Annual Platinum Club+ membership and Front Line Bundle am I supposed to get them for $17.99 and 40% off?

    1)  Add Frontline Heroes = $69.97

    2) Add Platinum Club+ Annual = $69.97 (for frontline heroes) and $42 for PC+ (takes the 40% off)

    3) Refresh the cart  = $17.99  (for frontline heroes) and $70 for PC+ (no discount added)

  • AllenArtAllenArt Posts: 7,175
    edited May 2020

    If I add Annual Platinum Club+ membership and Front Line Bundle am I supposed to get them for $17.99 and 40% off?

    1)  Add Frontline Heroes = $69.97

    2) Add Platinum Club+ Annual = $69.97 (for frontline heroes) and $42 for PC+ (takes the 40% off)

    3) Refresh the cart  = $17.99  (for frontline heroes) and $70 for PC+ (no discount added)

    Not getting a discount on the PC+ price either. My cart is 87.99. Of course I AM a PC+ member for the time being (expire in a few days), so I guess the special price doesn't apply to me.

     

    Post edited by AllenArt on
  • chatvenuechatvenue Posts: 21
    edited May 2020

    As someone who has family in the medical field, I highly appreciate the support of those who have, and will buy the bundle, and I appreciate the gesture by Daz for putting the bundle together, as well as donating 50% of all revenue from the bundle which is far more than most other companies would even dream of doing. And although it shouldn't have to be said, I'd like to remind those who are hesitant at buying the bundle simply because the cause has "American" in the name, that the American Red Cross is part of the largest international humanitarian network in the world. The aid that the American Red Cross gives doesn't stop at borders, and neither should your support.

    Am not from America and yet I bought the bundle. I don't really need it, at least not now, but I appreciate the gesture of donating to the Red Cross, regardless which country it's based in.

     

    Post edited by chatvenue on
  • Charlie JudgeCharlie Judge Posts: 13,485
    edited May 2020
    AllenArt said:

    If I add Annual Platinum Club+ membership and Front Line Bundle am I supposed to get them for $17.99 and 40% off?

    1)  Add Frontline Heroes = $69.97

    2) Add Platinum Club+ Annual = $69.97 (for frontline heroes) and $42 for PC+ (takes the 40% off)

    3) Refresh the cart  = $17.99  (for frontline heroes) and $70 for PC+ (no discount added)

    Not getting a discount on the PC+ price either. My cart is 87.99. Of course I AM a PC+ member for the time being (expire in a few days), so I guess the special price doesn't apply to me.

     

    @ AllenArt: You are still showing as a PC+ member so you should be getting the bundle for $17.99. Try logging out and back in.

    Post edited by Charlie Judge on
  • AllenArtAllenArt Posts: 7,175

    If I add Annual Platinum Club+ membership and Front Line Bundle am I supposed to get them for $17.99 and 40% off?

    1)  Add Frontline Heroes = $69.97

    2) Add Platinum Club+ Annual = $69.97 (for frontline heroes) and $42 for PC+ (takes the 40% off)

    3) Refresh the cart  = $17.99  (for frontline heroes) and $70 for PC+ (no discount added)

    Not getting a discount on the PC+ price either. My cart is 87.99

     

    AllenArt said:

    If I add Annual Platinum Club+ membership and Front Line Bundle am I supposed to get them for $17.99 and 40% off?

    1)  Add Frontline Heroes = $69.97

    2) Add Platinum Club+ Annual = $69.97 (for frontline heroes) and $42 for PC+ (takes the 40% off)

    3) Refresh the cart  = $17.99  (for frontline heroes) and $70 for PC+ (no discount added)

    Not getting a discount on the PC+ price either. My cart is 87.99. Of course I AM a PC+ member for the time being (expire in a few days), so I guess the special price doesn't apply to me.

     

    @ AllenArt: You are still showing as a PC+ member so you should be getting the bundle for $17.99. Try logging out and back in.

    I am getting 17.99 for the bundle, just not a discount for the PC+ annual. I guess if you're a current PC+ member you don't get THAT discount.

  • WolfwoodWolfwood Posts: 943

    Small letters says that only Non PC+ members can get the 40% discount.

    I think this is the second time in as many PC+ membership big discount that current PC+ members cannot get it for renewals.

  • vagansvagans Posts: 422
    Wolfwood said:

    Small letters says that only Non PC+ members can get the 40% discount.

    I think this is the second time in as many PC+ membership big discount that current PC+ members cannot get it for renewals.

    There's always other opportunities for current members to get good renewal prices. There's Always Another Renewal Sale™

  • NovicaNovica Posts: 23,925

    Interesting. As part of the Seven Seas vendors, Kooki99 isn't in the featured artists stores. And when I click on Kooki's name, there are two items which flash, flicker, then the store is empty. Will someone check and see if it's doing that for you?

    Regardless, Kooki99 should be in the featured stores section for that sale, right? Or is it an optional decision by each vendor?

  • Charlie JudgeCharlie Judge Posts: 13,485
    Novica said:

    Interesting. As part of the Seven Seas vendors, Kooki99 isn't in the featured artists stores. And when I click on Kooki's name, there are two items which flash, flicker, then the store is empty. Will someone check and see if it's doing that for you?

    Regardless, Kooki99 should be in the featured stores section for that sale, right? Or is it an optional decision by each vendor?

    The only two items she has in her store are both still new. So they aren't eligleable for the featured artists sale.

  • ChatjdChatjd Posts: 152

    The Featured artists on the Aubrey 8 sales page lost their 40% off.  All the artists' items are showing at their full price, with just the DAZ Originals having a 30% discount:

    https://www.daz3d.com/aubrey-8-tripping-the-metaverse#artists

     

    screenshot Daz01.png
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    screenshot Daz02.png
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  • fixmypcmikefixmypcmike Posts: 19,713

    Yes, I'm seeing the same, some no discount, some 30%

  • Richard HaseltineRichard Haseltine Posts: 110,045

    Reporting

  • davesodaveso Posts: 8,022

    "Daz 3D has let us know that they are working on the issue with the sales rules and it shouldbe fixed in a few minutes.  In the meantime we have a contest.  Post what your favorite product is and why.  The most entertaining 3 answers that have been posted when the issue is fixed each get $150 store credit added to their acount.  Here is my post"

    Victoria 8 , who continues the long linage of Victorias...since the very 1st Victoria 1. The beginnings od DAZ. 
    Probably too late, but 

  • Richard HaseltineRichard Haseltine Posts: 110,045
    daveso said:

    "Daz 3D has let us know that they are working on the issue with the sales rules and it shouldbe fixed in a few minutes.  In the meantime we have a contest.  Post what your favorite product is and why.  The most entertaining 3 answers that have been posted when the issue is fixed each get $150 store credit added to their acount.  Here is my post"

    Victoria 8 , who continues the long linage of Victorias...since the very 1st Victoria 1. The beginnings od DAZ. 
    Probably too late, but 

    I'm afraid the issue was fixed and the game is well and truly over.

  • EllessarrEllessarr Posts: 1,395

    i'm also having the issue of not getting the "40% discount to annual club member and currently i'm not a platinum member, as others pointed when i add for the first time the bundle and the anual pass i get the pass for the 40% discount but the bundle goes to 69,99 then when i "refresh" the page the bundle goes 17,99 but the annual pass goes back to 70% and i have to pay the 87,99, while it was supposed to be 59, 99 (17,99 + 42), the discount is not really working as it was supposed to work.

  • davesodaveso Posts: 8,022
    daveso said:

    "Daz 3D has let us know that they are working on the issue with the sales rules and it shouldbe fixed in a few minutes.  In the meantime we have a contest.  Post what your favorite product is and why.  The most entertaining 3 answers that have been posted when the issue is fixed each get $150 store credit added to their acount.  Here is my post"

    Victoria 8 , who continues the long linage of Victorias...since the very 1st Victoria 1. The beginnings od DAZ. 
    Probably too late, but 

    I'm afraid the issue was fixed and the game is well and truly over.

    yeah ..sorry for posting that. for some reason it was left hanging on the bottom of the page, even though I had already posted it the day of ... but anyway, I couldn;t get rid of it. it can be deleted or whatever, as its not serving any purpose. 

  • fixmypcmikefixmypcmike Posts: 19,713
    daveso said:
    daveso said:

    "Daz 3D has let us know that they are working on the issue with the sales rules and it shouldbe fixed in a few minutes.  In the meantime we have a contest.  Post what your favorite product is and why.  The most entertaining 3 answers that have been posted when the issue is fixed each get $150 store credit added to their acount.  Here is my post"

    Victoria 8 , who continues the long linage of Victorias...since the very 1st Victoria 1. The beginnings od DAZ. 
    Probably too late, but 

    I'm afraid the issue was fixed and the game is well and truly over.

    yeah ..sorry for posting that. for some reason it was left hanging on the bottom of the page, even though I had already posted it the day of ... but anyway, I couldn;t get rid of it. it can be deleted or whatever, as its not serving any purpose. 

    Click the gear at the right end of the blue bar at the top of the page and choose "My Drafts" and you can delete it.  I find that even though you posted it already, sometimes the draft is still there every time you visit the thread.

  • 3Ddreamer3Ddreamer Posts: 1,356

    Build your own FASH sale? LOL In Scots FASH means - worry, trouble, bother. I don't think that is what DAZ wants to make the sale.

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    991 x 335 - 506K
  • Cris PalominoCris Palomino Posts: 12,789
    3Ddreamer said:

    Build your own FASH sale? LOL In Scots FASH means - worry, trouble, bother. I don't think that is what DAZ wants to make the sale.

    Yes, we reported the spelling error.

  • EllessarrEllessarr Posts: 1,395

    any news about the bug of frontline hero sales????, still bugged.

  • vagansvagans Posts: 422
    Ellessarr said:

    any news about the bug of frontline hero sales????, still bugged.

    What's the bug you're encountering?

  • Richard HaseltineRichard Haseltine Posts: 110,045
    Ellessarr said:

    any news about the bug of frontline hero sales????, still bugged.

    If you want to (re)join PC to get the discounted price on the bundle you will need to do it in two transactions, one for the membership and one for the bundle.

  • EllessarrEllessarr Posts: 1,395
    Ellessarr said:

    any news about the bug of frontline hero sales????, still bugged.

    If you want to (re)join PC to get the discounted price on the bundle you will need to do it in two transactions, one for the membership and one for the bundle.

    well it's looks a lot confuse, because in the banner say which if i add the membership to the cart i will get the 17,99 but th other banner says which if i add the membership to buy with the bundle i will get the 40% discount in the membership  which would means both promo were supposed to stack since buying the bundle auto give me the "membership bonus in cart and having the bundle in the cart give me a "discount in the membership the banner even say which i just need to have both in the same cart to ge the discounts, then the promo is not working as it was suppposed to work based on the "promo banner".

     

    it's even told which the promo for the membership is only valid if i'm not already a member, which means adding both bundle and promo would give me both promo.

     

    here images of the issue.

    the banner promo:

    now when i add the bundle alone, it's say which if i add a membership i will get a discount:

     

    here when i add the 1 year membership:

    as you can see the one year appear to get the 40% discount but the total price don't reflect it, then wen you "refresh"

    when you refresh the bundle get the discount to 17,99 but the membership goes back to normal price but the banner say which if i "buy both" membership and annual platinum i'm supposed to get the 40% which means which both discounts were supposed to work together, because basically you are invalidating the "second banner" by not allowing get the discount, since in the banner was told which if i buy the hero bundle i'm supposed to get the 40% and in the banner is writing which "both" must be in the cart and it only valid if i don't already have it, if i buy first the membership i don't get the the 40% discount because it is "only for non members", then both must be together to work and buy getting the "membership it will auto give me the discount in the hero bundle.

     

    hope it can explain the issue, which make the second banner wrong.

  • DMaxDMax Posts: 637
    edited May 2020

    From my understanding of the banner for non-PC+ members, you get to purchase the Bundle at $69.97 and enjoy 40% off PC+ (thus $42) bringing the total to $111.97. But if your cart shows $87.99, aren't you getting a better deal than what the banner promised? The banner never once promised the bundle at $17.99 as well as a 40% off PC+. There are two offers on either side of the banner, one for existing PC+ members and the other for non-PC+ members.

    Post edited by DMax on
  • L'AdairL'Adair Posts: 9,479
    drmaximus said:

    From my understanding of the banner for non-PC+ members, you get to purchase the Bundle at $69.97 and enjoy 40% off PC+ (thus $42) bringing the total to $111.97. But if your cart shows $87.99, aren't you getting a better deal than what the banner promised? The banner never once promised the bundle at $17.99 as well as a 40% off PC+. There are two offers on either side of the banner, one for existing PC+ members and the other for non-PC+ members.

    I was just testing this. In a FF private window, or in Chrome and not logged on, the cart total comes to $111.97, with the bundle at the advertised price of $69.97 and the membership at $42.

    One should assume Daz will fix this, probably to the higher amount, which I'd expect was the original intent. (They are being circumvented by the way the store has worked for ages, encouraging us to buy the membership if we aren't already a member.)

  • DMaxDMax Posts: 637
    L'Adair said:

    I was just testing this. In a FF private window, or in Chrome and not logged on, the cart total comes to $111.97, with the bundle at the advertised price of $69.97 and the membership at $42.

    One should assume Daz will fix this, probably to the higher amount, which I'd expect was the original intent. (They are being circumvented by the way the store has worked for ages, encouraging us to buy the membership if we aren't already a member.)

    Yes the $87.99 would also be achieved through 2 separate transactions... (1) purchase PC+ for $70 and then (2) purchase bundle for $17.99... still far superior to $111.97

    I think in Ellessar's example screenshots above, the only error was in the messaging "Save $51.98 on this order by adding a membership to your cart now". This messaging does not support the intent of the banner and is probably what caused Ellessar's confusion as s/he did not see the cart price fall by $51.98 after adding PC+. All said, I certainly hope that people did not understand the banner as offering PC+ at 40% in addition to the bundle at $17.99 - this certainly wasn't how the banner was worded by the DAZ folk.

     

     

     

This discussion has been closed.