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Report sales errors here: "There's Always Another Sale™"

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  • WendyLuvsCatzWendyLuvsCatz Posts: 40,669

    yes know too late, I was asleep having 3D dreams but shared anyway heart

  • fixmypcmikefixmypcmike Posts: 19,710
    barbult said:
    Charlie Judge said:
    Fixmypcmike said:

    Yeah, my internet provider has had some glitchy days, probably from all the people using Zoom/Google Classroom/Microsoft Teams/etc. for school and work.  They never gave me a credit or even a game to play while waiting for service to be restored.

    @ Fixmypcmike: Did you ask? My internet service provider will give me credit for downtime only if I ask for it; but the small amount I'd get is hardly worth the hassle of asking for it.

    Mine, too, but unless it is an extended outage, the time you wait on hold with customer service is not worth it.

    Yeah, most of these outages are for a few minutes or a few hours.  I've only asked when it was a couple of days.  But we didn't have to ask DAZ3D.

  • barbultbarbult Posts: 26,661
    Fixmypcmike said:
    barbult said:
    Charlie Judge said:
    Fixmypcmike said:

    Yeah, my internet provider has had some glitchy days, probably from all the people using Zoom/Google Classroom/Microsoft Teams/etc. for school and work.  They never gave me a credit or even a game to play while waiting for service to be restored.

    @ Fixmypcmike: Did you ask? My internet service provider will give me credit for downtime only if I ask for it; but the small amount I'd get is hardly worth the hassle of asking for it.

    Mine, too, but unless it is an extended outage, the time you wait on hold with customer service is not worth it.

    Yeah, most of these outages are for a few minutes or a few hours.  I've only asked when it was a couple of days.  But we didn't have to ask DAZ3D.

    That's right, Daz proactively dealt with the problem in a generous way. Just think, if they did that every time a store sale was messed up, we'd be Store Credit millionaires! Think of the incentive they'd have to get it right the first time. 

  • XelloszXellosz Posts: 855
    edited May 2020

    Why post 100th+ time about the same thing? 
    Daz has its issues with their prices but they have pretty good bargains, it's a trade-off.
     Just sit out a bit and next day or soon after the error there is usually compensation flash sale, sale.

    Favorite product: https://www.daz3d.com/daz-house-cat-with-dforce-hair I usually use it to make silly renders.

    Post edited by Xellosz on
  • RenderDragonRenderDragon Posts: 22

    I think it died again was about to checkout and poof everything is full price again

  • alex86firealex86fire Posts: 1,130
    edited May 2020
    melissastjames said:
    alex86fire said:

    They give some store credit and you are all ready to forgive and forget yet another day full of errors, store bugs and wrong prices.

    If this happened once in a blue moon I would understand it but it isn't the first time this year. It's not even the first time this spring.

    Seriously, how hard is to have a backup site where to pretest all offers before sending them out to us.

    This time I got spared but I know plenty of people lost precious time looking in the store. Our time is precious!

    Instead of an apology and store credit I would prefer prevention so this doesn't happen in the future.

    Except when a service such as my internet goes down, I get exactly nothing...and I still have to pay my bill. So this is a win for an outage to me. 

    I hope that your internet service doesn't go down as often as bugs appear on the Daz site or I recommend you change your vendor. If this was any other service with this rate of errors I would have changed it a long time.

    I am also not saying that it's a bad thing that they give some stuff as compensation. My problem is with the fact that this is the only see I see they are doing about this and nothing to prevent this from happening again. Maybe they are doing more, I can't know that, but what I do know is that errors still happen often enough.

    Not always of this scale with this downtime to prices but I think almost every week there is some sort of error where prices are lower at the start of the day.

    You could say that this is in our favour but I say in the long run they are not in mine. You never really know if the prices are intended or not, you could spend time, maybe even an hour or more puttin up together carts and than puff, prices are back to normal and you are left with time lost for nothing.

    This is not normal behaviour. Imagine going into a shop in real life and looking at clothes, or groceries and putting them in your cart and at checkout you are told that there was a mistake with prices and they actually cost more.

    And this happening every week or every other week. This is not ok. 

    Post edited by alex86fire on
  • LeanaLeana Posts: 13,031
    RenderDragon said:

    I think it died again was about to checkout and poof everything is full price again

    Sales prices are displayed correctly in the cart for me.

  • cherpenbeckcherpenbeck Posts: 1,417

    Store credits for just answering a question - that was a nice surprise. Maybe DAZ is not perfect, but this was the first time ever I got some compensation just because a software wasn't working as expected. Thank you!

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,669

    interestingly I get an error if I try to check store credit 

    Error 503 Service Unavailable

    Service Unavailable

    Guru Meditation:

    XID: 1844430185

    Varnish cache server

    know was too late and mine zero but still wondering why the page error

  • jakibluejakiblue Posts: 7,281

    i get that just clicking on store credit from my account dashboard (I wanted to see if I had any left over) 

    WendyLuvsCatz said:

    interestingly I get an error if I try to check store credit 

    Error 503 Service Unavailable

    Service Unavailable

    Guru Meditation:

    XID: 1844430185

    Varnish cache server

    know was too late and mine zero but still wondering why the page error

     

  • Cris PalominoCris Palomino Posts: 12,723

    1) You should be able to see if you have store credit when you check out.

    2) I have gotten to my store credit from My Account and see it.

    How are you guys trying?

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,669
    Cris Palomino said:

    1) You should be able to see if you have store credit when you check out.

    2) I have gotten to my store credit from My Account and see it.

    How are you guys trying?

    the icon in customer account

    https://www.daz3d.com/storecredit/info

  • Cris PalominoCris Palomino Posts: 12,723
    WendyLuvsCatz said:
    Cris Palomino said:

    1) You should be able to see if you have store credit when you check out.

    2) I have gotten to my store credit from My Account and see it.

    How are you guys trying?

    the icon in customer account

    https://www.daz3d.com/storecredit/info

    Yeah, that's how I"m getting to mine.

  • SevrinSevrin Posts: 6,314

    Maybe the guru just wants you to meditate?

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,669
    Sevrin said:

    Maybe the guru just wants you to meditate?

    but why would I varnish my cache server?

  • alex86firealex86fire Posts: 1,130

    Wow, yea same problem when trying to check store credit: 

    Error 503 Service Unavailable

    Service Unavailable

    Guru Meditation:

    XID: 1844500412

    Varnish cache server

  • LeanaLeana Posts: 13,031
    edited May 2020

    Add something to the cart, that usually fixes the error on store credit page (no idea why, but well, it works)

    Post edited by Leana on
  • SevrinSevrin Posts: 6,314
    WendyLuvsCatz said:
    Sevrin said:

    Maybe the guru just wants you to meditate?

    but why would I varnish my cache server?

    via Gfycat

     

  • SevrinSevrin Posts: 6,314
    WendyLuvsCatz said:
    Sevrin said:

    Maybe the guru just wants you to meditate?

    but why would I varnish my cache server?

    via Gfycat

    Bah.  Darn webms.

  • Cris PalominoCris Palomino Posts: 12,723

    Am just checking. Are you not seeing your store credit balance on the checkout page, either?

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,669
    Cris Palomino said:

    Am just checking. Are you not seeing your store credit balance on the checkout page, either?

    well no because I have none blush

  • LeanaLeana Posts: 13,031
    Cris Palomino said:

    Am just checking. Are you not seeing your store credit balance on the checkout page, either?

    That's usually just a display error on the page in "my account", the credit is there.

  • Cris PalominoCris Palomino Posts: 12,723
    edited May 2020
    Leana said:
    Cris Palomino said:

    Am just checking. Are you not seeing your store credit balance on the checkout page, either?

    That's usually just a display error on the page in "my account", the credit is there.

    Correct. I'm just trying to establish if store balance available can or cannot be seen on the checkout page.

    Post edited by Cris Palomino on
  • scorpioscorpio Posts: 8,533

    I can see my store credit at checkout.

     

    And thank you very much for the store credit.

  • Cris PalominoCris Palomino Posts: 12,723
    scorpio said:

    I can see my store credit at checkout.

     

    And thank you very much for the store credit.

    Thanks for responding, Scorpio.

  • SempieSempie Posts: 659

    I can see my store credit in my account and I have used a good chunk of it today, all is working fine for me.

    (And yes, from me too, again, thanks for your generosity, DAZ!)

  • algovincianalgovincian Posts: 2,670

    Store credit is showing for me, too. Thanks @DAZ_Steve - much appreciated! Time to go shopping ;)

    - Greg

  • MelissaGTMelissaGT Posts: 2,611
    alex86fire said:
    melissastjames said:
    alex86fire said:

    They give some store credit and you are all ready to forgive and forget yet another day full of errors, store bugs and wrong prices.

    If this happened once in a blue moon I would understand it but it isn't the first time this year. It's not even the first time this spring.

    Seriously, how hard is to have a backup site where to pretest all offers before sending them out to us.

    This time I got spared but I know plenty of people lost precious time looking in the store. Our time is precious!

    Instead of an apology and store credit I would prefer prevention so this doesn't happen in the future.

    Except when a service such as my internet goes down, I get exactly nothing...and I still have to pay my bill. So this is a win for an outage to me. 

    I hope that your internet service doesn't go down as often as bugs appear on the Daz site or I recommend you change your vendor. If this was any other service with this rate of errors I would have changed it a long time.

    I am also not saying that it's a bad thing that they give some stuff as compensation. My problem is with the fact that this is the only see I see they are doing about this and nothing to prevent this from happening again. Maybe they are doing more, I can't know that, but what I do know is that errors still happen often enough.

    Not always of this scale with this downtime to prices but I think almost every week there is some sort of error where prices are lower at the start of the day.

    You could say that this is in our favour but I say in the long run they are not in mine. You never really know if the prices are intended or not, you could spend time, maybe even an hour or more puttin up together carts and than puff, prices are back to normal and you are left with time lost for nothing.

    This is not normal behaviour. Imagine going into a shop in real life and looking at clothes, or groceries and putting them in your cart and at checkout you are told that there was a mistake with prices and they actually cost more.

    And this happening every week or every other week. This is not ok. 

    It doesn't, but it was just an example. And even if it did...not everybody has a choice in internet service providers. In the US, generally you have one option, and one option only for cable internet. I can't use anything else due to work requirements...so basically my ISP has me over a barrel. 

  • alex86firealex86fire Posts: 1,130

    After following Leana's recommendation of adding something to cart and removing it (it gave me an error the first time, but it worked the second time) store credit appears for me now as well.

     

    melissastjames said:
    alex86fire said:
    melissastjames said:
    alex86fire said:

    They give some store credit and you are all ready to forgive and forget yet another day full of errors, store bugs and wrong prices.

    If this happened once in a blue moon I would understand it but it isn't the first time this year. It's not even the first time this spring.

    Seriously, how hard is to have a backup site where to pretest all offers before sending them out to us.

    This time I got spared but I know plenty of people lost precious time looking in the store. Our time is precious!

    Instead of an apology and store credit I would prefer prevention so this doesn't happen in the future.

    Except when a service such as my internet goes down, I get exactly nothing...and I still have to pay my bill. So this is a win for an outage to me. 

    I hope that your internet service doesn't go down as often as bugs appear on the Daz site or I recommend you change your vendor. If this was any other service with this rate of errors I would have changed it a long time.

    I am also not saying that it's a bad thing that they give some stuff as compensation. My problem is with the fact that this is the only see I see they are doing about this and nothing to prevent this from happening again. Maybe they are doing more, I can't know that, but what I do know is that errors still happen often enough.

    Not always of this scale with this downtime to prices but I think almost every week there is some sort of error where prices are lower at the start of the day.

    You could say that this is in our favour but I say in the long run they are not in mine. You never really know if the prices are intended or not, you could spend time, maybe even an hour or more puttin up together carts and than puff, prices are back to normal and you are left with time lost for nothing.

    This is not normal behaviour. Imagine going into a shop in real life and looking at clothes, or groceries and putting them in your cart and at checkout you are told that there was a mistake with prices and they actually cost more.

    And this happening every week or every other week. This is not ok. 

    It doesn't, but it was just an example. And even if it did...not everybody has a choice in internet service providers. In the US, generally you have one option, and one option only for cable internet. I can't use anything else due to work requirements...so basically my ISP has me over a barrel. 

    That is the problem with a company having monopoly. It usually can set the rules and even prices because the end consumer doesn't have any alternatives. But since US is a very litigious country I think there are certain scenarios where you can sue the company. Maybe even file a class action if things are too bad. 

  • GordigGordig Posts: 10,687

    Maybe I shouldn’t post this, but I’m a little confused. Daz_Steve said that three winners would get $150 in store credit EACH, and anyone else who participated would get $10. I got $50. Was I one of the winners? If so, shouldn’t I have received $150? I’m happy for whatever I got, whether $10, $150 or anything in between, it just seemed really strange to me. 

This discussion has been closed.