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Report sales errors here: "There's Always Another Sale™"

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  • EllessarrEllessarr Posts: 1,395
    drmaximus said:
    L'Adair said:

    I was just testing this. In a FF private window, or in Chrome and not logged on, the cart total comes to $111.97, with the bundle at the advertised price of $69.97 and the membership at $42.

    One should assume Daz will fix this, probably to the higher amount, which I'd expect was the original intent. (They are being circumvented by the way the store has worked for ages, encouraging us to buy the membership if we aren't already a member.)

    Yes the $87.99 would also be achieved through 2 separate transactions... (1) purchase PC+ for $70 and then (2) purchase bundle for $17.99... still far superior to $111.97

    I think in Ellessar's example screenshots above, the only error was in the messaging "Save $51.98 on this order by adding a membership to your cart now". This messaging does not support the intent of the banner and is probably what caused Ellessar's confusion as s/he did not see the cart price fall by $51.98 after adding PC+. All said, I certainly hope that people did not understand the banner as offering PC+ at 40% in addition to the bundle at $17.99 - this certainly wasn't how the banner was worded by the DAZ folk.

     

     

     

    yeah the problem comes with the fact which if you add the membership to the bundle it get the "discount of 51,98, going to 17,99 as i showed, but then it was supposed to make the "other banner" discount active, and the membership goes to 42, but currently the site is only considering the "bundle discount" to 17,99 and ignoring the 40% on the membership, which means something is wrong, like or you are not supposed to get the membership discount in the bundle when adding the membership or you are supposed to get both, because the current way make the second banner get really confuse.

  • DMaxDMax Posts: 637
    edited May 2020
    Ellessarr said:

    yeah the problem comes with the fact which if you add the membership to the bundle it get the "discount of 51,98, going to 17,99 as i showed, but then it was supposed to make the "other banner" discount active, and the membership goes to 42, but currently the site is only considering the "bundle discount" to 17,99 and ignoring the 40% on the membership, which means something is wrong, like or you are not supposed to get the membership discount in the bundle when adding the membership or you are supposed to get both, because the current way make the second banner get really confuse.

    Ignoring the wrong messaging of "$51.98 savings", if you only followed the messaging of the Sale banner, the total cost would have been $111.97 ($69.97 + $42). So now that your cart shows only $87.99, what are your expectations? I am just trying to better understand the issue you're facing and/or your thought process so that we can better help. Are you expecting $42 + $17.99 because that is not what the banner promised.

     

    Post edited by DMax on
  • davesodaveso Posts: 7,956
    Fixmypcmike said:
    daveso said:
    Richard Haseltine said:
    daveso said:

    "Daz 3D has let us know that they are working on the issue with the sales rules and it shouldbe fixed in a few minutes.  In the meantime we have a contest.  Post what your favorite product is and why.  The most entertaining 3 answers that have been posted when the issue is fixed each get $150 store credit added to their acount.  Here is my post"

    Victoria 8 , who continues the long linage of Victorias...since the very 1st Victoria 1. The beginnings od DAZ. 
    Probably too late, but 

    I'm afraid the issue was fixed and the game is well and truly over.

    yeah ..sorry for posting that. for some reason it was left hanging on the bottom of the page, even though I had already posted it the day of ... but anyway, I couldn;t get rid of it. it can be deleted or whatever, as its not serving any purpose. 

    Click the gear at the right end of the blue bar at the top of the page and choose "My Drafts" and you can delete it.  I find that even though you posted it already, sometimes the draft is still there every time you visit the thread.

    wow..thanks laugh

  • WolfwoodWolfwood Posts: 913

     

    drmaximus said:
    Ellessarr said:

    yeah the problem comes with the fact which if you add the membership to the bundle it get the "discount of 51,98, going to 17,99 as i showed, but then it was supposed to make the "other banner" discount active, and the membership goes to 42, but currently the site is only considering the "bundle discount" to 17,99 and ignoring the 40% on the membership, which means something is wrong, like or you are not supposed to get the membership discount in the bundle when adding the membership or you are supposed to get both, because the current way make the second banner get really confuse.

    Ignoring the wrong messaging of "$51.98 savings", if you only followed the messaging of the Sale banner, the total cost would have been $111.97 ($69.97 + $42). So now that your cart shows only $87.99, what are your expectations? I am just trying to better understand the issue you're facing and/or your thought process so that we can better help. Are you expecting $42 + $17.99 because that is not what the banner promised.

     

    The banner also does not say it does not do that. And considering that is the way buying plat subscription works, giving you PC+ price the moment you add the PC+ sub, then i think it should be fixed.

    As it is now, the 40% banner does not work at all. Why put it there? Just say, not a PC+, buy now and get the current price. I cannot test it, but try adding the quaterly one and should give the discount on the bundle. If that is the case, no need to force customers to the annual one.

  • HavosHavos Posts: 5,636

    Seems like most products have lost their discounts again. I am only seeing discounts for DOs, PC+ and Fast Grab. Is it only me?

  • Joe WebbJoe Webb Posts: 837
    Havos said:

    Seems like most products have lost their discounts again. I am only seeing discounts for DOs, PC+ and Fast Grab. Is it only me?

    I'm stil seeing sales prices but the whole site is super slow for me.

  • Charlie JudgeCharlie Judge Posts: 13,451
    Havos said:

    Seems like most products have lost their discounts again. I am only seeing discounts for DOs, PC+ and Fast Grab. Is it only me?

    Not just you. Most of the products I see have lost their discount, including the 30% new release.

    Let's have another contest laugh

  • AtiAti Posts: 9,193

    Daz has already told us they were working on fixing the problem, and.... what was the text again? :D

  • fixmypcmikefixmypcmike Posts: 19,710
    Havos said:

    Seems like most products have lost their discounts again. I am only seeing discounts for DOs, PC+ and Fast Grab. Is it only me?

    I'm seeing the 40% discount for today's featured artists.  Is there a particular sale that isn't working?

  • Charlie JudgeCharlie Judge Posts: 13,451
    edited May 2020
    Fixmypcmike said:
    Havos said:

    Seems like most products have lost their discounts again. I am only seeing discounts for DOs, PC+ and Fast Grab. Is it only me?

    I'm seeing the 40% discount for today's featured artists.  Is there a particular sale that isn't working?

    It looks like it has been fixed now.

    Post edited by Charlie Judge on
  • DMaxDMax Posts: 637
    Wolfwood said:
    The banner also does not say it does not do that.

    The banner says "Buy this Bundle and get 40% off PC+".
    It does not say "Buy this Bundle and get 40% off PC+ and the Bundle". When Daz has these intentions, they usually specify it.

    I would only agree that it isn't the best thought out promo since one could engineer the promo on one's own (buy PC+ at $70 or even $24 then afterwards buy the bundle at $17.99). But on the banner Daz certainly did not offer 40% off PC+ AND the Bundle. That would have had been a fabulous promo for non-PC members! Cheers.

  • HavosHavos Posts: 5,636
    Fixmypcmike said:
    Havos said:

    Seems like most products have lost their discounts again. I am only seeing discounts for DOs, PC+ and Fast Grab. Is it only me?

    I'm seeing the 40% discount for today's featured artists.  Is there a particular sale that isn't working?

    It seems to be back, so I guess it was a short lived glitch

  • WolfwoodWolfwood Posts: 913
    drmaximus said:
    Wolfwood said:
    The banner also does not say it does not do that.

    The banner says "Buy this Bundle and get 40% off PC+".
    It does not say "Buy this Bundle and get 40% off PC+ and the Bundle". When Daz has these intentions, they usually specify it.

    I would only agree that it isn't the best thought out promo since one could engineer the promo on one's own (buy PC+ at $70 or even $24 then afterwards buy the bundle at $17.99). But on the banner Daz certainly did not offer 40% off PC+ AND the Bundle. That would have had been a fabulous promo for non-PC members! Cheers.

    Except DAZ loves saying when things don't work in an specific way. And it must do so specially if it contradicts the normal behavior of the store. So it is not about a bad thought promo, bacause the promo is NOT working. Unless someone can actually get the 40% discount, its not working as advertised (be it in favor or not).

  • DMaxDMax Posts: 637
    Wolfwood said:

    So it is not about a bad thought promo, bacause the promo is NOT working.

    What exactly, in your opinion, isn't working?

  • WolfwoodWolfwood Posts: 913
    edited May 2020
    drmaximus said:
    Wolfwood said:

    So it is not about a bad thought promo, bacause the promo is NOT working.

    What exactly, in your opinion, isn't working?

    the 40%. Di you see it work? Because that is what Ellessarr is reporting.

    The store works by giving you PC+ pricing when you ADD a PC+ membership. So if they promise you 40% on the membership buying said item, by default it should give you PC+ pricing AND 40% discount.

    If it does not you the 40% discount on the Annual PC+ membership, is it working as advertised? No.

     

    Post edited by Wolfwood on
  • DMaxDMax Posts: 637
    Wolfwood said:

    the 40%. Di you see it work? Because that is what Ellessarr is reporting.

    The store works by giving you PC+ pricing when you ADD a PC+ membership. So if they promise you 40% on the membership buying said item, by default it should give you PC+ pricing AND 40% discount.

    If it does not you the 40% discount on the Annual PC+ membership, is it working as advertised? No.

    Ok so we are talking about different things then and I won't go with you in your subject. You are talking about how the store should work based on how it usually works by default. I am talking about the banner advertising and whether it kept to what it said.

    I personally, in this case, am satisfied that the store did keep to its banner promise of "Buy Bundle and get 40% off PC+". In fact, the store gave a much bigger discount than what the banner promised. The cart price came up to only $87.99 ($17.99+$70) whereas going literally by the banner wording it should be $111.97 ($69.97+$42). But I, for one, wouldn't personally say that a discount does not work, from my standpoint and not from DAZ's standpoint, when it does more than what it was intended to. I will however stick to my opinion that this promo wasn't well thought out because it could have had been engineered manually by anybody and wouldn't have required purchasing a full year PC+ membership.

    Over and out. And peace and creativity to all!

  • EllessarrEllessarr Posts: 1,395
    edited May 2020
    Wolfwood said:
    drmaximus said:
    Wolfwood said:

    So it is not about a bad thought promo, bacause the promo is NOT working.

    What exactly, in your opinion, isn't working?

    the 40%. Di you see it work? Because that is what Ellessarr is reporting.

    The store works by giving you PC+ pricing when you ADD a PC+ membership. So if they promise you 40% on the membership buying said item, by default it should give you PC+ pricing AND 40% discount.

    If it does not you the 40% discount on the Annual PC+ membership, is it working as advertised? No.

     

    this is exactly what i'm trying to say, the only promo working is if you are already platinum you get the 17,99 price into the bundle and all but if you try to buy the bundle+platinum membership you get only the "reduction in the price of the bundle due to "how aways the store worked because that is they mechanic to make you buy a "daz original plus a membership because it will give you a auto discount in the cart, but the second promo about getting the 40% discount is not working, you really can't get the "40%" discount", because somehow the discounts are cancelling each other(in this case the base store discount is auto disabling the promo 40%).

     

    the second banner promo just don't work at the end, then if the promo not work and it "can't be fixed" because they did planed it, then just remove the wrong part in the promo because again it can ve looked in a way as "false advertise" which is a issue for the store, that is my point.

    Post edited by Ellessarr on
  • WolfwoodWolfwood Posts: 913
    edited May 2020
    drmaximus said:
    Wolfwood said:

    the 40%. Di you see it work? Because that is what Ellessarr is reporting.

    The store works by giving you PC+ pricing when you ADD a PC+ membership. So if they promise you 40% on the membership buying said item, by default it should give you PC+ pricing AND 40% discount.

    If it does not you the 40% discount on the Annual PC+ membership, is it working as advertised? No.

    Ok so we are talking about different things then and I won't go with you in your subject. You are talking about how the store should work based on how it usually works by default. I am talking about the banner advertising and whether it kept to what it said.

    I personally, in this case, am satisfied that the store did keep to its banner promise of "Buy Bundle and get 40% off PC+". In fact, the store gave a much bigger discount than what the banner promised. The cart price came up to only $87.99 ($17.99+$70) whereas going literally by the banner wording it should be $111.97 ($69.97+$42). But I, for one, wouldn't personally say that a discount does not work, from my standpoint and not from DAZ's standpoint, when it does more than what it was intended to. I will however stick to my opinion that this promo wasn't well thought out because it could have had been engineered manually by anybody and wouldn't have required purchasing a full year PC+ membership.

    Over and out. And peace and creativity to all!

    How it supose to work and how it actually work (for Everyone, PC+ members and non members):

    Bundle + Annual PC+: $17.99 + $70

    Banner: If you are NOT a PC+ member We offer you a 40% discount on Anual Membership when paired with the bundle.

    Expected result: $17.99 + $42

    Actual result: No change AT ALL. The annual thing did nothing, might even as well use quaterly one or do two purchases. So the "items must be simultaneously in cart" was what? Did the banner promo deliver? No it did not because it advertised a promotion for Non PC+ members that is not working.

    Post edited by Wolfwood on
  • EllessarrEllessarr Posts: 1,395
    Wolfwood said:
    drmaximus said:
    Wolfwood said:

    the 40%. Di you see it work? Because that is what Ellessarr is reporting.

    The store works by giving you PC+ pricing when you ADD a PC+ membership. So if they promise you 40% on the membership buying said item, by default it should give you PC+ pricing AND 40% discount.

    If it does not you the 40% discount on the Annual PC+ membership, is it working as advertised? No.

    Ok so we are talking about different things then and I won't go with you in your subject. You are talking about how the store should work based on how it usually works by default. I am talking about the banner advertising and whether it kept to what it said.

    I personally, in this case, am satisfied that the store did keep to its banner promise of "Buy Bundle and get 40% off PC+". In fact, the store gave a much bigger discount than what the banner promised. The cart price came up to only $87.99 ($17.99+$70) whereas going literally by the banner wording it should be $111.97 ($69.97+$42). But I, for one, wouldn't personally say that a discount does not work, from my standpoint and not from DAZ's standpoint, when it does more than what it was intended to. I will however stick to my opinion that this promo wasn't well thought out because it could have had been engineered manually by anybody and wouldn't have required purchasing a full year PC+ membership.

    Over and out. And peace and creativity to all!

    How it supose to work and how it actually work (for Everyone, PC+ members and non members):

    Bundle + Annual PC+: $17.99 + $70

    Banner: If you are NOT a PC+ member We offer you a 40% discount on Anual Membership when paired with the bundle.

    Expected result: $17.99 + $42

    Actual result: No change AT ALL. The annual thing did nothing, might even as well use quaterly one or do two purchases. So the "items must be simultaneously in cart" was what? Did the banner promo deliver? No it did not because it advertised a promotion for Non PC+ members that is not working.

    exactly if you just "ignore/remove" the second banner the system is working fine, because whenever you add a membership to a daz original sales it's automatically give you already the "membership discounts", then if you buy the bundle+membership don't matter if you are or not already a member you will get it because the system allow it for you, this is why the "cart price" give the 17,99" price despise i'm not already a "platinum member", by buying the membership with the bundle it already give me the "membership rights" which would be supposed to stack with the second promo which is about you get "the membership with 40% discount", but it's not working making the promo banner pointless/misslead.

  • DMaxDMax Posts: 637
    Wolfwood said:

    How it supose to work and how it actually work (for Everyone, PC+ members and non members):

    Bundle + Annual PC+: $17.99 + $70

    Banner: If you are NOT a PC+ member We offer you a 40% discount on Anual Membership when paired with the bundle.

    Expected result: $17.99 + $42

    Actual result: No change AT ALL. The annual thing did nothing, might even as well use quaterly one or do two purchases. So the "items must be simultaneously in cart" was what? Did the banner promo deliver? No it did not because it advertised a promotion for Non PC+ members that is not working.

    Again, I won't go with you in discussing how it's "supposed" to work. How it's "supposed" to work is based on what the banner says and not how the store usually works by default. I am not a DAZ apologist nor an employee but unless there's a screenshot of the banner clearly offering "40% off PC+ AND the bundle", I have personally gone with the literal wording which says "Purchase the bundle and get 40% off PC+", which it has done.

    Anyway, @Ellessarr, if there's further discontent and what you believe is "misrepresentation", I believe you could flag it to the attention of DAZ forum employees. I speak for myself, the banner has done (over done in fact) what its literal wordings said. Good luck and stay healthy.

     

  • EllessarrEllessarr Posts: 1,395
    drmaximus said:
    Wolfwood said:

    How it supose to work and how it actually work (for Everyone, PC+ members and non members):

    Bundle + Annual PC+: $17.99 + $70

    Banner: If you are NOT a PC+ member We offer you a 40% discount on Anual Membership when paired with the bundle.

    Expected result: $17.99 + $42

    Actual result: No change AT ALL. The annual thing did nothing, might even as well use quaterly one or do two purchases. So the "items must be simultaneously in cart" was what? Did the banner promo deliver? No it did not because it advertised a promotion for Non PC+ members that is not working.

    Again, I won't go with you in discussing how it's "supposed" to work. How it's "supposed" to work is based on what the banner says and not how the store usually works by default. I am not a DAZ apologist nor an employee but unless there's a screenshot of the banner clearly offering "40% off PC+ AND the bundle", I have personally gone with the literal wording which says "Purchase the bundle and get 40% off PC+", which it has done.

    Anyway, @Ellessarr, if there's further discontent and what you believe is "misrepresentation", I believe you could flag it to the attention of DAZ forum employees. I speak for myself, the banner has done (over done in fact) what its literal wordings said. Good luck and stay healthy.

     

    and it's not the first time i or others peoples pointed "errors" in banners which ended or making the staff "fix" the issue or remove the banner" and ad a new one with the right promo or just remove the "bugged" part from the promo, this is why this thread exist for peoples to point "wrong stuffs" in the banner then if when trying to buy a stuff where the banner told which if you buy A + B you get x discount in B but that discount don't appear when trying buying then is something wrong, unless you can show me a image of the cart where the promo is actually working which is the issue here, then if the 40% is not being applied then is clear which we have a problem then i will report it.

  • Richard HaseltineRichard Haseltine Posts: 109,683
    Ellessarr said:
    drmaximus said:
    Wolfwood said:

    How it supose to work and how it actually work (for Everyone, PC+ members and non members):

    Bundle + Annual PC+: $17.99 + $70

    Banner: If you are NOT a PC+ member We offer you a 40% discount on Anual Membership when paired with the bundle.

    Expected result: $17.99 + $42

    Actual result: No change AT ALL. The annual thing did nothing, might even as well use quaterly one or do two purchases. So the "items must be simultaneously in cart" was what? Did the banner promo deliver? No it did not because it advertised a promotion for Non PC+ members that is not working.

    Again, I won't go with you in discussing how it's "supposed" to work. How it's "supposed" to work is based on what the banner says and not how the store usually works by default. I am not a DAZ apologist nor an employee but unless there's a screenshot of the banner clearly offering "40% off PC+ AND the bundle", I have personally gone with the literal wording which says "Purchase the bundle and get 40% off PC+", which it has done.

    Anyway, @Ellessarr, if there's further discontent and what you believe is "misrepresentation", I believe you could flag it to the attention of DAZ forum employees. I speak for myself, the banner has done (over done in fact) what its literal wordings said. Good luck and stay healthy.

     

    and it's not the first time i or others peoples pointed "errors" in banners which ended or making the staff "fix" the issue or remove the banner" and ad a new one with the right promo or just remove the "bugged" part from the promo, this is why this thread exist for peoples to point "wrong stuffs" in the banner then if when trying to buy a stuff where the banner told which if you buy A + B you get x discount in B but that discount don't appear when trying buying then is something wrong, unless you can show me a image of the cart where the promo is actually working which is the issue here, then if the 40% is not being applied then is clear which we have a problem then i will report it.

    I would suggest taking a screen shot of the cart and openign a support ticket.

  • cherpenbeckcherpenbeck Posts: 1,417

    Banner says: Buy any ‘Dial It Up’ New Release to get an EXTRA 60% OFF* up to 10 of these select Items.
    Well, you get 60%, but not as an EXTRA, as most items there don't have any discount to start with, except they are a DAZOriginal, so I consider this text as misleading.
    Hello, DAZ-people (and your friendly forum helpers), I like your stuff, but your texters need to be more accurate, your store needs to be more stable, and your forum search function is in dire need of something better.

     

  • Hurdy3DHurdy3D Posts: 1,076

    MY-SALE cupon is not working for me.

    Didn't used it yesterday, only the other cupon code.

  • Hurdy3DHurdy3D Posts: 1,076

    looks like that items are not working with MY-SALE, but are also reduced by todays sale. that's clearly a bug for me

  • Hurdy3DHurdy3D Posts: 1,076

    hm looks like that the affacted sales items are no longer listed on https://www.daz3d.com/items-we-think-you-will-enjoy#order=popular%5E1&filtered=1

    so it seems to be intended frown

  • Cris PalominoCris Palomino Posts: 12,723
    gerster said:

    MY-SALE cupon is not working for me.

    Didn't used it yesterday, only the other cupon code.

    Which items are no longer listed? It's also the changeover period, so will check at the top of the hour.

  • Hurdy3DHurdy3D Posts: 1,076

    I think I was wrong. Thought that e.g. https://www.daz3d.com/modular-transit-terminus was part of the offer yesterday. But I think I'm mixing up things.

    DAZ want propably to prevent that the discounts stack up ;)

  • maikdeckermaikdecker Posts: 3,037

    No purple banner for people owning the Yeti already? Must be a sales error, considering how many other purple banners have been give for owning a Vicky or two... ^^

  • LeanaLeana Posts: 13,031

    I'd try refreshing the cart page. I've seen it display the wrong total from time to time (usually when purchasing freebies so it was easy to spot), and refreshing usually fixed it.

This discussion has been closed.