You've been heard. Response re: 4.9 and Encryption

2456761

Comments

  • ByrdieByrdie Posts: 1,783

    Yes, but isn't that the failsafe they're talking about? By which I assume it won't be available unless there's a "Dazpocalypse" or whatever. 

    Oh, and I am sticking with 4.8 for now. Computer issues, among other reasons. (As in, "it ain't broke".) Not to mention I'm a file dinosaur too. wink

  • barbultbarbult Posts: 26,182

    I don't have such a negative feeling about this as some of the other posters (and anybody who follows the forums knows what a complainer I can be!). I see it as great news! Thank you for listening to customers and taking steps to address issues. That willingness to adapt means so much. I'm looking forward to getting the kinks worked out and getting back to a productive framework that will really be enhanced by some of the DS 4.9 Smart Content changes. DRM has come a long way, I think, from the early days. I have not had any issue with any software/content that I own that uses DRM. Perhaps I am unusually lucky. If so, I hope that luck holds!

    I didn't see any mention of clarifying/restoring/enhancing the way users can create their own Content Library products and Smart Content metadata. I hope that will be addressed in the coming changes. It worked (seemingly) well in DS 4.8 and less so in DS 4.9.

  • * i.e. not

    To illustrate the bottom line, I ever-so-nearly jumped into the G3 world the other day with the Gianni 7 related sale. But then thought, since so much of the following supporting content is likely to be DRM - what's the bloody point.

    Really glad I didn't go for G3 from the start now.

  • SimonJMSimonJM Posts: 6,067

    I'm still ONLY going to use DIM to control my downloads and installs.  If I could remove Connect entirely from DS I would.

  • frogimusfrogimus Posts: 200

    Although I may turn out to be in the minority, I will still attempt to respectfully outline my position.

    1. I like DIM. I shop at DAZ3D because of DIM, and its convenience. The sales aid in my decision, but the reason I even look here is DIM.

    2. Even though I use 4.8, I do not have the SQL database installed. If I eventually decide to install 4.9 or higher, SQL will remain uninstalled or disabled. Therefore, any content that is Connect-only (encrypted or not) is useless. Doubly so because I am also a Poser user.

    Thank you for clearly outlining your plans. Thank you to every DAZ employee remaining (as far as I saw) respectful and courteous for the past few days.

  • I will not purchase through connect. I will not purchase encrypted product. The decryption utility sounds like more of complication than a solution. I will only buy .zip files.

  • icecrmn said:

     

     

    Frank__ said:

    Crackers will crack DRM, not because of getting some 3d-models for nothing, but because of the challenge of cracking DRM. The usual thieves will use their code to crack DAZ-products and post them on the usual sites.

    I thought the DAZ DRM would last about 3 month, but I've read somewhere - maybe at DAZ - that the encrypted stuff is already available un-encrypted. (How much time you spent on establishing the already-cracked-DRM-funnies, while someone could work on animation-stuff on Studio, Genesis 3 in Carrara - I digress.

     

    The whole better handling of content, content updates, smart content etc. for beginners could have been implemented without the DRM-stuff. So your points 2 and 3 are obsolete.

     

    The things that were found were products that were meant to be encrypted only and were, for a short time, on DIM.

     

    Just think, if the DAZ encryption/DRM really, really works, they'll be able to give up the laborious 3D content business and sell their super-007-Q secrets to government security agencies and high profile persons with private email servers.

     

    the best crypto teams on Earth are saying in 2 years it will be uncrackable.

     

    "The area's secure, Ripley."

    Probably less news on what the best de-crypto teams on Earth are saying.

     

     

  • SpottedKittySpottedKitty Posts: 7,232
    Gr00vus said:

    I won't be buying any DRM encumbered products from DAZ/DAZ PAs. There isn't anything that can be done to change that.

    Seconded; no change here, I won't be buying anything encrypted-only. I'll be double-checking everything I put into my cart from now on just to make sure.

    I appreciate the effort from DAZ, but all this is going in a direction that's incompatible with the style of working that I've been comfortable with since the D|S1.0 days. I already don't use DIM or Smart Content; this is one more chunk of D|S I'll just avoid using when I finally take the plunge to 4.9 — I do want to use the various other fixes and updates that were included.

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,039
    Wiccan1 said:

    So Does #3 apply to us manual file sorters? Through Windows file manager? You know... us dinosaur 1995-ers. devil

    Hey, I like Dinosaurs!  smiley   I will not be buying DRM content,  it smells bad.  sad

    Now, it will be ininterresting to see this.... (quoted from first post)  Solution: We have developed and fully tested a utility which will decrypt, and save in non-encrypted formats, Daz products on a customer’s computer. 

    If we can convert files into normal non-DRM and install them ourselves... well, it might be worth watching.  Seems like it might kill the point of DRM, but maybe no one will notice!

    can you build this utility into Carrara at least and make a Poser script for content that would work in them otherwise?

  • hphoenixhphoenix Posts: 1,335
    DAZ_Steve said:

    I want to thank everyone, on behalf of all of us at Daz, for your input, ideas and perspectives, as well as for the huge adoption we have already seen with Daz Studio 4.9. I want to also thank those that have not adopted yet for offering their feedback.

    Based on the feedback we’ve received through the forums, customer emails, support tickets, etc., there are 3 main areas that we would like to address:

    1. Encryption and DRM.

    2. Difficulty or confusion in finding and installing products through Daz Connect.

    3. Frustration over missing functionality in the Content Library pane experience.

    As I outline our position on each of the above, let me state that we fully realize that our solutions will not solve everyone's concerns in these areas, but we think that these are key next-steps to solve the majority of them.  These are high level updates for you.  More in-depth details for each one of these solutions will be provided in the coming weeks, with our intention being to roll all of these out during Q1 2016:

     

    1. Encryption and DRM.

    Currently Daz Connect gives customers the ability to install (among other things) encrypted content.  Daz Connect also lets customers retrieve a Key to decrypt their content.  Customers have raised the concerns of: What if Daz is not available to provide the keys anymore, chooses not to, or starts charging an additional fee to get a key for previously purchased content?

    Solution: We have developed and fully tested a utility which will decrypt, and save in non-encrypted formats, Daz products on a customer’s computer.  We are also working out details with a software escrow company who will provide this utility to the public free of charge in the event that Daz is no longer in a business position to, or is unwilling to continue offering this as a free service.  This will also be added to the Daz EULA to ensure customers of our commitment to enable them to always be able to use content that they have purchased a license for.

    Obviously this does not address some of the other issues such as scripts and tools that work on un-encrypted content.  But those are solved in other ways.  We are working (and will continue to work) with developers who have this need, in order to show them how to do it with encrypted content.

     

    Wow, that's a big surprise.  (I hope you can detect the sarcasm there.)

    What bothers me is the highlighted portion.  In one fell 'sales-speak' swoop, they point out the one concern that had already been promised as resolved, and that most of us with DRM concerns had already accepted....but conveniently ignore ALL THE OTHER RAISED CONCERNS.  Not even listed.  Yes, there's a brief blurb at the very end of that section indicating there ARE other concerns....but also only list those they want to address, not those that have been raised time and again by many of us here.

    Very disingenuous.  I had hoped for better....but corporate doublespeak and marketing ploys continue to rule the day here.

     

    2. Difficulty or confusion in finding and installing products through Daz Connect.

    DAZ_Steve said:

    People can't find their products to install, or fail to install them.

    Solution: In addition to the existing functionality in the Smart Content pane, we will be providing a new Pane titled "Install" (or something similar) which is used specifically to install/uninstall content.  It will be a much easier experience, and we have worked out many of the hiccups in the install process.  We also have MANY solutions that will be incorporated  to make installing, managing, finding and using older content that lacks metadata a lot easier.

     

    Excellent.  This should have been forseen, but I (being a developer myself) understand that not all bugs get caught before release.  Though I think the release of 4.9 was a bit premature, given the number of unresolved issues beta testers were still reporting.

     

    DAZ_Steve said:

    3. Frustration over missing functionality in the Content Library pane experience.

    Solution: Obviously the description of this solution could get very detailed.  At a high level, we have a solution that we will be rolling into testing in the coming weeks which allows customers to navigate the hierarchy they are used to in Content Library as they have in the past.   Again, I know there will be a TON of questions on this subject.  More detailed descriptions will be provided as the implementation details become more concrete.

    Again, excellent.  And again, release was premature.  Plenty of reports of issues during beta, release was pushed forward anyway.

     

     

    DAZ_Steve said:

    Thank you everyone for your input, advice, and candid opinions.

     

    Well, you're welcome.....glad you heard us, though I don't think you really listened.  Or at the very least, our opinions don't matter as much as looking good in front of the Board.

     

    DAZ_Steve said:

    Steve Spencer

    VP of Marketing

    Daz 3D

    VP of Marketing.  That explains a lot of how and why these were phrased the way they were.

     

    Sorry, DAZ.  I'm very disappointed by this response.  To sum it up without all the doublespeak:

    "We skimmed through what customers are saying, but we already spent all this money on development.  So we're going ahead with our plans anyway, and we'll fix the bugs left over from the beta as best we can."

     

     

  • Cris PalominoCris Palomino Posts: 12,448
    barbult said:

    I don't have such a negative feeling about this as some of the other posters (and anybody who follows the forums knows what a complainer I can be!). I see it as great news! Thank you for listening to customers and taking steps to address issues. That willingness to adapt means so much. I'm looking forward to getting the kinks worked out and getting back to a productive framework that will really be enhanced by some of the DS 4.9 Smart Content changes. DRM has come a long way, I think, from the early days. I have not had any issue with any software/content that I own that uses DRM. Perhaps I am unusually lucky. If so, I hope that luck holds!

    I didn't see any mention of clarifying/restoring/enhancing the way users can create their own Content Library products and Smart Content metadata. I hope that will be addressed in the coming changes. It worked (seemingly) well in DS 4.8 and less so in DS 4.9.

    The custom category migration issues have been identified and fixed. New builds are going through testing now; the change log has been updated to reflect some of the changes and Daz will be updating it again tonight with the fixes from follow-on work today that addresses the rest. The Dev team has been going non-stop to get these issues adressed since we learned of them. Assuming nothing new (significant) pops up in testing, the Public Build channel will likely be seeing a bump as early as next week.

    Daz will also be posting a new response to the FAQ thread later tonight. The post will contain information that specifically addresses custom category creation/export/impot/migration. It was the writing/validating of this response that identified the problems and formed the solutions.

  • gregbogregbo Posts: 39

    While I do appreciate the fact that you are trying to appear you are "working with us", I still refuse to purchase DRM Encrypted content. Sorry DAZ. 

  • SnowSultanSnowSultan Posts: 3,773

    Well since everyone feels the need to announce their plans, I'll join in.

    I plan to continue to buy whatever I want at DAZ whether it's encyrpted or not because I don't begrudge them trying to do something to protect their content rather than do absolutely nothing or reverse their position because a vocal group of people, many of whom complain about absolutely anything DAZ does, want them to. I also have no plans to threaten to reduce my spending here or shop elsewhere because the content at other stores pales in comparison to the content here, and if Studio has to connect to DAZ once in a blue moon to verify that I am the owner of a product, I don't mind it doing so.

    Thank you.   :)

  • barbultbarbult Posts: 26,182
    edited January 2016
    barbult said:

    I don't have such a negative feeling about this as some of the other posters (and anybody who follows the forums knows what a complainer I can be!). I see it as great news! Thank you for listening to customers and taking steps to address issues. That willingness to adapt means so much. I'm looking forward to getting the kinks worked out and getting back to a productive framework that will really be enhanced by some of the DS 4.9 Smart Content changes. DRM has come a long way, I think, from the early days. I have not had any issue with any software/content that I own that uses DRM. Perhaps I am unusually lucky. If so, I hope that luck holds!

    I didn't see any mention of clarifying/restoring/enhancing the way users can create their own Content Library products and Smart Content metadata. I hope that will be addressed in the coming changes. It worked (seemingly) well in DS 4.8 and less so in DS 4.9.

    The custom category migration issues have been identified and fixed. New builds are going through testing now; the change log has been updated to reflect some of the changes and Daz will be updating it again tonight with the fixes from follow-on work today that addresses the rest. The Dev team has been going non-stop to get these issues adressed since we learned of them. Assuming nothing new (significant) pops up in testing, the Public Build channel will likely be seeing a bump as early as next week.

    Daz will also be posting a new response to the FAQ thread later tonight. The post will contain information that specifically addresses custom category creation/export/impot/migration. It was the writing/validating of this response that identified the problems and formed the solutions.

    Cris, my concern goes beyond "cusotm category" creation/export/import/migration.

    I want to retain the ability to create my own "Products" and use the Content DB Editor to create complete metadata for those products. I have already done this for many non-Daz products in the past with DS 4.6, 4.7, and 4.8. I want to continue to do so. I want full control to see and manipulate those products in the Content Library Product view and Smart Content, the same way Daz products are handled. I do not want everything I create just lumped into one unmanagebly huge Local User product.

    I also want to continue to fix bad Daz metadata in what is being referred to here as "vendor data". Historically, Daz has not been good about fixing bad metadata, so I did it myself. Daz has now committed to making metadata better and adding it to older products. Great! But I am still seeing new products come out with BAD metadata. I've written bug reports, but I am not seeing fixed metadata for those reports yet. Why can't I fix it myself, knowing that my fixes will be overwritten if Daz ever gets around to addressing my bug report? The only other option is leaving it bad and not having the product usability that should have been there.

    Post edited by barbult on
  • Cris PalominoCris Palomino Posts: 12,448

    Barbult, I recommend putting a ticket with just what was discussed here so it gets on their list to go over.  Even though Daz is actively monitoring, I would go that extra step just to be sure.  :)

  • SorelSorel Posts: 1,412

    Well since everyone feels the need to announce their plans, I'll join in.

    I plan to continue to buy whatever I want at DAZ whether it's encyrpted or not because I don't begrudge them trying to do something to protect their content rather than do absolutely nothing or reverse their position because a vocal group of people, many of whom complain about absolutely anything DAZ does, want them to. I also have no plans to threaten to reduce my spending here or shop elsewhere because the content at other stores pales in comparison to the content here, and if Studio has to connect to DAZ once in a blue moon to verify that I am the owner of a product, I don't mind it doing so.

    Thank you.   :)

    I second this.

  • MattymanxMattymanx Posts: 6,996
    barbult said:

    I want to retain the ability to create my own "Products" and use the Content DB Editor to create complete metadata for those products. I have already done this for many non-Daz products in the past with DS 4.6, 4.7, and 4.8. I want to continue to do so. I want full control to see and manipulate those products in the Content Library Product view and Smart Content, the same way Daz products are handled. I do not want everything I create just lumped into one unmanagebly huge Local User product.

     

    You can still create your own products.

  • TaozTaoz Posts: 10,243
    thd777 said:

    Thank you for the update! I appreciate it. DRM is a non-issue to me, especially in the way which DAZ has implemented it. I am looking forward to the updates to connect and the library.

    Ciao

    TD

    Well I have no problem with it either as long as the encryption doesn't cause any restrictions in the way I'm using and working with my content.

  • MistaraMistara Posts: 38,675

    does this mean this outfit http://www.daz3d.com/troubadour-for-genesis-2-male-s  will be manual d/l soon?  smiley

    thanks.  wishlisted for now, will check next week, it's rent weekend lol

  • barbultbarbult Posts: 26,182
    Mattymanx said:
    barbult said:

    I want to retain the ability to create my own "Products" and use the Content DB Editor to create complete metadata for those products. I have already done this for many non-Daz products in the past with DS 4.6, 4.7, and 4.8. I want to continue to do so. I want full control to see and manipulate those products in the Content Library Product view and Smart Content, the same way Daz products are handled. I do not want everything I create just lumped into one unmanagebly huge Local User product.

     

    You can still create your own products.

     

    What I am seeing though, is that everything I put into my own created product, is also lumped into Local User. Do you see the same? I have suffered from some database corruption due to beta bugs, so I sometimes wonder if trouble I see is due to that. Last I heard, DAZ_Spooky was still trying to figure out how to fix that kind of corruption. I ran his first fix script, and that helped a lot, but I still have strange issues. One issue is that I have duplicated file icons for many things - one in Local User and one in the created product. That makes a mess, when every file shows up twice. I already had to reset the database on second computer that lost ALL categories (custom and DAZ default categories) after successfully running 4.9 for a few hours with all categories working. If resetting is what it takes, I'll do it to this computer, too. I accepted the risks of running a beta, and I got bit by beta bugs. That's just how it goes. But I don't want to reset if it won't help.

  • barbultbarbult Posts: 26,182

    Barbult, I recommend putting a ticket with just what was discussed here so it gets on their list to go over.  Even though Daz is actively monitoring, I would go that extra step just to be sure.  :)

    Will do. I may have already. I've written so many software and content bug reports in the last month that I've lost track. I'll have to look back through the list. I like to look for help in the forum, too, because bug reports get thrown over the fence to the "dev team" and I seldom hear anything back. Here, there is a chance for meaningful two-way conversation - like with you, right here!

  • IvyIvy Posts: 7,165
    edited January 2016

    Well I got your email  &  I read everything you wrote you were going to change. you seem to approach some of the concerns we have .  But see you still plan on keeping encryption, thats a deal breaker. , But thanks for giving us some words of comfort if daz has a unforeseen catastrophe you have a back up insurance plan. . But that was not my only issue with studio 4.9     It seems you forgot to listen to the part about removing  store front in the software I am using trying to sell me something using precious resources I need to render high end animations & stills. . no matter how tiny the data  your software storefront uses I don't need or want it. when I need or want content I will visit the store. thank you.

    I do not want my content and runtimes restructures to suite or support a new file version when its pretty much the same software with a new name., nor do I want any work around to make it work with my file organizations. Please give us a option to op-out completely from using any file restructuring solutions you may have offer.. I have my own file solutions thank you very much..

    And lastly... Wait for it.. Its a biggie..  I do not want to connect to a cloud -server or DRM or even a  GoofyRM. or what ever you choose to name it at the moment.No DRM to get paid for content decrypted,   Even with a Daz insurance plan.NO! NO! NO! 

    Reason: when I am working with animations or any other project. I do not want to have to have another work around to get full control over what ever I working on when I need to completely edit a item I am using to make it animation friendly.     No encryption. for me  Ever ah!

    So Sir no thanks . But thanks for listening, sort of , Kinda of. A little bit.  

    Post edited by Ivy on
  • TaozTaoz Posts: 10,243

    I was looking for the Connect FAQ and had a hard time finding it:

    http://www.daz3d.com/forums/discussion/65509/daz-connect-faq/p1

    How about putting it up as a sticky?

  • TaozTaoz Posts: 10,243
    edited January 2016
    DAZ_Steve said:

    1. Encryption and DRM.

    ...

    Obviously this does not address some of the other issues...

    No, it doesn't.

    Such as the glaring (to me) reality that you retain ultimate control over any stuff that I might* pay good money to buy from you. Your out-of-business escape pod doesn't help me if you're still in business and busy changing the rules.

    * i.e. not

    I doubt very much they'll do that, that would probably be comitting suicide. I don't think either that they legally can terminally lock encrypted content that you have purchased under a TOS that promises that they will provide means for having it decrypted in case they go out of business.

    Post edited by Taoz on
  • TesseractSpaceTesseractSpace Posts: 1,582
    edited January 2016
    DAZ_Steve said:

    1. Encryption and DRM.

    ...

    Obviously this does not address some of the other issues...

    No, it doesn't.

    Such as the glaring (to me) reality that you retain ultimate control over any stuff that I might* pay good money to buy from you. Your out-of-business escape pod doesn't help me if you're still in business and busy changing the rules.

    * i.e. not

    I point to this:

    We are also working out details with a software escrow company who will provide this utility to the public free of charge in the event that Daz is no longer in a business position to, or is unwilling to continue offering this as a free service.  This will also be added to the Daz EULA to ensure customers of our commitment to enable them to always be able to use content that they have purchased a license for.

    It seems they are willing to recognize the possibility that changes in management or policy could occur and DAZ_Steve has stated they are trying to make sure customers can decrypt their content in the event of such a drastic change in policy. 

     

    I find their decision to implement DRM distasteful, and I have nothing but contempt for the DRM fanatics who hail this as a great thing instead of the shamefully regrettable one that it is. But I recognize that DAZ trying to mitigate the damage being caused by the decision.

     

    I don't think mitigation is enough given how blatant the change in situation is and I still won't pay for any product with DRM, any product sold in order to promote a DRM item, any product by a PA who has products with DRM whether or not it's a DAZ Original, or any product made by someone who advocates DRM. Again, I find I take exception to the implied loss of trust involved. Still it doesn't do any good to mis-state DAZs position when it has actually been stated.

    Edit: I was considering giving the encrypted products a try if a truly free one were available and it didn't restrict my usage, but between the current issues with having to login while I reload my library and the DRM fanboys banging their 'DRM is wonderful' drums, i'm just too tired. I'm done. I've stated what I won't purchase, and I doubt I'll miss any of it.

    Post edited by TesseractSpace on
  • NovicaNovica Posts: 23,924
    frogimus said:

    Although I may turn out to be in the minority, I will still attempt to respectfully outline my position.

    1. I like DIM. I shop at DAZ3D because of DIM, and its convenience. The sales aid in my decision, but the reason I even look here is DIM.

     

    +1 to you and SimonJM on using DIM. If DIM gets discontinued, I'll have to look at what I buy, if anything, because DIM shows me in list form, very easily, what's installed and what isn't. It's fast and easy to click on a bunch of items and click to start them all installing. Why mess with something that is so easy to use and well structured? 

    Steve, I hope you have the answers for people on the rest of these concerns, at least you posted and hopefully some headway will be made. While trying to please folks regarding encryption, just don't underestimate the impact of DIM users when it comes to their shopping habits.  If it's clunky/not as convenient to get things installed, we won't buy as much, if anything.  

  • Salem2007Salem2007 Posts: 513
    edited January 2016

    At least one good thing came out of this...the old sticky threads were finally removed!  smiley

    Post edited by Salem2007 on
  • ChristenChristen Posts: 240
    Gr00vus said:

    I won't be buying any DRM encumbered products from DAZ/DAZ PAs. There isn't anything that can be done to change that.

    +1

  • XaatXuunXaatXuun Posts: 874
    L'Adair said:

    While this may all be well and good for customers using 4.9—and there are many who would dispute that!—it does nothing to address the issue of customers who are still using earlier versions of DAZ Studio. Every single encrypted, DAZ Connect only product is unavailable to customers who haven't installed 4.9. From what I've heard, there are quite a few of us, and reasons vary from the age and limitations of hardware to the old adage, "if it ain't broke, don't fix it." And everything in between. For myself, my current computer can barely handle 4.8, and my dsl connection tops out at about 1.5Mbps. I have no plans to upgrade until I can replace this computer with one that is both more robust and capable of handling at least one Nvidia card.

    So no matter how much I like a product, if it's encrypted, I won't buy it. (Though I will grab it if it's free...) Why would I purchase something, when it's released or later, if I have no idea when or if I'll be able to use it? How many sales will be lost from customers like me?

    I'll be feeling this. till I get a new computer (which having one built now) I'm left with using 4.6,  I'm getting the impression that any new product will have the encryption, and now I will be out of luck ever getting to use it.

    this encryption would have alienated me from new products . ( still does till new computer).

    I only use DAZ and Hex, so really not affected by the DRM, but like others already mention , if you think DRM will stop hackers and crackers ..  you're kidding only yourself,  it'll just be a brief delay.

    I'm just bummed that new encrypted items I will not be able to use on this old machine, basically  only any  new free/paid items from else where.

  • fixmypcmikefixmypcmike Posts: 19,684
    Taozen said:

    I was looking for the Connect FAQ and had a hard time finding it:

    http://www.daz3d.com/forums/discussion/65509/daz-connect-faq/p1

    How about putting it up as a sticky?

    It is a sticky.

This discussion has been closed.