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New Year, New Sales Thread: Report Issues Here 4 "Reporting Only"

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  • emanuela1emanuela1 Posts: 1,230

    I just purchased the Mesh grabber bundle, but there are some problems, apparently they are present in the product library, but Mesh grabber and Morph editor only have the possibility of manual installation, the file for IM is missing, while for the Mesh grabber rotation add-on there is no file to download, neither manually nor for IM. :(

  • Richard HaseltineRichard Haseltine Posts: 111,621

    emanuela1 said:

    I just purchased the Mesh grabber bundle, but there are some problems, apparently they are present in the product library, but Mesh grabber and Morph editor only have the possibility of manual installation, the file for IM is missing, while for the Mesh grabber rotation add-on there is no file to download, neither manually nor for IM. :(

    That probably needs a ticket, though you could give it a day or so to see if it was just a passing glitch (or if others have the same issue).

  • richardandtracyrichardandtracy Posts: 8,122
    edited June 21

    For information.

    I can only use an Android tablet at home , and since Friday's shop update, this is what the shop looks like:

    The main wishlist/outlet/QG adverts work if I can touch them in the first couple of seconds (basically before the spinning coloured dots appear. If I leave it any longer the page freezes and I have to kill the browser tab. Browser: Adblocker and Chrome . Android version 10.

    I am not really complaining as it's guaranteed to save me money, but the PA's may get a little disgruntled if it spreads

    Regards,

    Richard 

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    Post edited by richardandtracy on
  • barbultbarbult Posts: 27,566

    @richardandtracyThe shop shows thumbnails OK on my Samsung phone (Android) with the Samsung browser. Maybe try a different browser.

  • richardandtracyrichardandtracy Posts: 8,122

    I've updated the post to show both browsers I use. Neither work.

    If the shop doesn't want to work with them, it's really not my loss.

    Regards,

    Richard.

  • frank0314frank0314 Posts: 15,111
    edited June 21

    If someone else uses Android, can I get a couple more of you to please try? We need to try those other browsers so we can get the issue reproduced so we can let Web know there is an issue so they can get it fixed. Chrome works on my iPhone, but I no longer have anything Android, so I can't test it. This has happened in the past with a site update.

    Edit: richardandtracy do you have AdBlocker plugin installed on Chrome as well?

    Post edited by frank0314 on
  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 3,145
    edited June 21

    frank0314 said:

    If someone else uses Android, can I get a couple more of you to please try? We need to try those other browsers so we can get the issue reproduced so we can let Web know there is an issue so they can get it fixed. Chrome works on my iPhone, but I no longer have anything Android, so I can't test it. This has happened in the past with a site update.

    Edit: richardandtracy do you have AdBlocker plugin installed on Chrome as well?

    Android tablet (Lenovo Nook)

    Duck Duck Go browser: Main page no longer slowloading, except options in dropdowns which are intermittently slow or non-responsive. Also, left main page dropdown (hamburger sometimes opens the category dropdown instead; this has even happened when an option in the dropdown was selected.

    Chrome browser: Main page & daily page no longer slow loading. Both left & right page dropdown, plus categories link freeze immediately. A refresh may or may not help. Once it behaves, the problem doesn't recur that session. Unless you open the shop page in a new tab for some reason. The freese issue is constant & worse than previously.

    Post edited by miladyderyni_173d399f47 on
  • emanuela1emanuela1 Posts: 1,230

    Richard Haseltine said:

    emanuela1 said:

    I just purchased the Mesh grabber bundle, but there are some problems, apparently they are present in the product library, but Mesh grabber and Morph editor only have the possibility of manual installation, the file for IM is missing, while for the Mesh grabber rotation add-on there is no file to download, neither manually nor for IM. :(

    That probably needs a ticket, though you could give it a day or so to see if it was just a passing glitch (or if others have the same issue).

    I just checked and it hasn't been resolved, I'll wait a little longer, a few hours, then I'll open a ticket.

     

  • MelanieLMelanieL Posts: 7,874

    Richard Haseltine said:

    emanuela1 said:

    I just purchased the Mesh grabber bundle, but there are some problems, apparently they are present in the product library, but Mesh grabber and Morph editor only have the possibility of manual installation, the file for IM is missing, while for the Mesh grabber rotation add-on there is no file to download, neither manually nor for IM. :(

    That probably needs a ticket, though you could give it a day or so to see if it was just a passing glitch (or if others have the same issue).

    I'm seeing the same problem in my Product Library - I bought the set in 2020 so it's not just a recent purchase glitch. 

  • LeanaLeana Posts: 13,543
    edited June 21

    frank0314 said:

    If someone else uses Android, can I get a couple more of you to please try? We need to try those other browsers so we can get the issue reproduced so we can let Web know there is an issue so they can get it fixed. Chrome works on my iPhone, but I no longer have anything Android, so I can't test it. This has happened in the past with a site update.

    Edit: richardandtracy do you have AdBlocker plugin installed on Chrome as well?

    I just tried on my Android tablet using Chrome and Samsung browser: it takes almost 2 minutes of swirlies before it finally displays the list of products on the main shop page, with 10-15 seconds where it only shows the "what's hot" section and not the main section with the products. Once it has finished loading navigation between pages is rather fluid. Displaying the list of all featured artists was almost as long. I tried the Daz originals category page too, and it took around 30-45 seconds to display the first products.

    And it's not just the first time, it does the same every time I open or refresh the page, logged in or not. 

    It's an old Galaxy Tab under Android 8, so probably not the most recent version of the browsers, but other sites work fine (and so did the old site). I do have an ad blocker extension installed at least on the Samsung browser.

    Post edited by Leana on
  • richardandtracyrichardandtracy Posts: 8,122
    OK, just finished working and have had time to look a bit more. After Leana's intervention, I did leave it until something happened. In Chrome (no adblocker), first page loading was 3 minutes 21 seconds. On Adblocker, loading ended up being 1 minute 49 seconds. I clear cache almost daily due to storage being 22Gb on the machine and keeping used storage down to 68-71%. Any more used and performance drops catastrophically. It really is a discouraging loading time. Regards, Richard.
  • NorthOf45NorthOf45 Posts: 5,912

    emanuela1 said:

    Richard Haseltine said:

    emanuela1 said:

    I just purchased the Mesh grabber bundle, but there are some problems, apparently they are present in the product library, but Mesh grabber and Morph editor only have the possibility of manual installation, the file for IM is missing, while for the Mesh grabber rotation add-on there is no file to download, neither manually nor for IM. :(

    That probably needs a ticket, though you could give it a day or so to see if it was just a passing glitch (or if others have the same issue).

    I just checked and it hasn't been resolved, I'll wait a little longer, a few hours, then I'll open a ticket.

     

     Same here. I bought them in 2019-2020 (before there was a bundle) and see the same situation regarding downloads. Only Manual .exe for Mesh Grabber and Morph Editor, nothing for Rotations.

  • LeanaLeana Posts: 13,543

    Mesh grabber Rotations add-on not having a manual install file is normal, there never was one for this product.

    They should all have DIM files though.

  • frank0314frank0314 Posts: 15,111

    richardandtracy said:

    OK, just finished working and have had time to look a bit more. After Leana's intervention, I did leave it until something happened. In Chrome (no adblocker), first page loading was 3 minutes 21 seconds. On Adblocker, loading ended up being 1 minute 49 seconds. I clear cache almost daily due to storage being 22Gb on the machine and keeping used storage down to 68-71%. Any more used and performance drops catastrophically. It really is a discouraging loading time. Regards, Richard.

    Thanks, we let them know.

  • emanuela1emanuela1 Posts: 1,230
    edited June 21

    Thanks Leana, I saw them in DIM. All three are there, but the two that also have the downloadable version are a different size than the downloaded ones. I'm not at home right now, so I used a computer that isn't mine, where I temporarily installed DIM to check for this problem. I'll have to uninstall it later, but as soon as I get home to my computer, around the weekend, I'll install them and try them. I'll give you feedback if everything works.
    Thanks also to Richard Haseltine for the reply, and to MelanieL and NorthOf45 for reporting the same problem. I'll let you know if it resolves.

     

    Post edited by emanuela1 on
  • MegonNoelMegonNoel Posts: 386

    Site is acting like I don't own any of the current Daily Dealz. I own three of them (all from the ones shown today). It's not giving the extra 40% off featured artist stores, and it's not giving the 10% off gift cards for owning three. 

  • barbultbarbult Posts: 27,566

    And the Free Daz+ item for Daz+ members does not work either.

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  • tjcall_88c6a765f8tjcall_88c6a765f8 Posts: 62

    Just completed purchase of today's Daily Deal.

    Don't own any other Daily Deal items.

    Now trying to purchase a Debut New Release but not getting the additional 10% discount for owning a Daily Deal.

  • xyer0xyer0 Posts: 6,510

    MegonNoel said:

    Site is acting like I don't own any of the current Daily Dealz. I own three of them (all from the ones shown today). It's not giving the extra 40% off featured artist stores, and it's not giving the 10% off gift cards for owning three. 

    Same for me, except I own four of the current Daily Dealz, and the new one is in the cart, but only getting 30% off an item from yesterday, 

  • Cris PalominoCris Palomino Posts: 13,005

    Reporting all of the above.

  • ElorElor Posts: 4,145
    edited June 22

    The order of the lines give a wrong idea about how this free item offer is working: currently, the Daz+ item is only free with a Debut New release for Premier/Daz+ members.

    Instead of 

    Get any 1 Daz+ for $1

    With any Debut New Release

    or FREE for Premier and Daz+ members

    it should be

    Get any 1 Daz+ for $1

    or FREE for Premier and Daz+ members

    With any Debut New Release
     

    at least if the intend of the offer is to give a free item with the purchase of a DNR.

    If the intend of the offer is to give a free item to Premier/Daz+ members with no purchase necessary, then the offer is not working (the Daz+ item is only free with a DNR in the cart).

    Post edited by Elor on
  • garrett_3dgarrett_3d Posts: 967

    It reads just fine to me. OK it could have been worded the other way around as you suggest, but not strictly necessary as either way reads correctly.

  • xyer0xyer0 Posts: 6,510

    I interpreted exactly as Elor did (according to the accepted rules of English syntax), and I put a Daz+ item in the cart expecting it to be free. I went back to re-read the offer and assumed it was either an offer that didn't work as advertised (common, if not daily, occurrence) or it was garbled language that ineffectively communicated its meaning (also common, if not daily, occurrence).

  • garrett_3dgarrett_3d Posts: 967

    xyer0 said:

    I interpreted exactly as Elor did (according to the accepted rules of English syntax)

    You'll find that both are perfectly acceptable in the English syntax (I have an MA in English Language). Although I would point out that they probably should have used a comma after "Release" just to make it clearer.

  • DasTriDasTri Posts: 246

    Cris Palomino said:

    Reporting all of the above.

    As of right now, it does not work yet.

    I own three of the four previous Deal-items and have one in the bucket, but neither the 40% nor the 10% on the Gift Card show up.

    Waiting for now...

  • RagazzineRagazzine Posts: 109

    garrett_3d said:

    It reads just fine to me. OK it could have been worded the other way around as you suggest, but not strictly necessary as either way reads correctly.

    Sorry mate, but I'm woth @elor. The Daz version sounds like just plain free.

  • xyer0xyer0 Posts: 6,510

    garrett_3d said:

    xyer0 said:

    I interpreted exactly as Elor did (according to the accepted rules of English syntax)

    You'll find that both are perfectly acceptable in the English syntax (I have an MA in English Language). Although I would point out that they probably should have used a comma after "Release" just to make it clearer.

    Yes, they are both acceptable, but since we do not know the intended meaning, we cannot say which one communicates it effectively. The final clause would be expected to modify the previous two clauses.

  • Charlie JudgeCharlie Judge Posts: 13,636

    I own more than 3 of the current Daily Dealz and I am not getting the extra 30% off the debute new releases. Please fix.

  • Peter WadePeter Wade Posts: 1,699

    MegonNoel said:

    Site is acting like I don't own any of the current Daily Dealz. I own three of them (all from the ones shown today). It's not giving the extra 40% off featured artist stores, and it's not giving the 10% off gift cards for owning three. 

    I own more than 3 of them, I've got today's in my cart but it isn't giving me an extra 30% off Debut New Releases. 

  • Richard HaseltineRichard Haseltine Posts: 111,621

    The issue with Daily Dealz has been reported, and we have flagged up that the wording for the Daz+ offer could be clearer.

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