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New Year, New Sales Thread: Report Issues Here 4 "Reporting Only"

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  • Jan_ScrapperJan_Scrapper Posts: 798

    Discounted item in shop is higher in my cart.

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  • 3DSaga3DSaga Posts: 930

    In the end, I came to my senses (thanks to my second cup of coffee), kept my cart and all its contents. I'm glad I did- I'm enjoying the items I got, and the prices were still better than I expected. 

  • jmucchiellojmucchiello Posts: 2,357

    Richard Haseltine said:

    Lugo said:

    Yes of course the error was on the customer side

    I am not sure how you get that - the error was stor side, applying a discount it shouldn't. Did it actually make much difference, given the $1.99 floor price?

    Go look at my post. Anything that cost $10 or more resulted in $2 or more for the item that got the extra bonus. Without the extra, it was $4. An extra 50% was a minimum +$2 per item that didn't get the extra. That makes a big difference.

     

    And I assume Lugo meant correcting the error went against the customer.

  • jmucchiellojmucchiello Posts: 2,357

    Richard Haseltine said:

    jmucchiello said:

    Cam Fox said:

    From what I can tell, Alphabet soup promo seems to be working as advertised with both the new release and one nostalgic artist item in the cart, capping at 20 items with the advertised discounts. But weird with just the new release.

    My example has the new release and the artist release. I will try a different artist release... Nope. This link, right? https://www.daz3d.com/nostalgic-morning#index=0&order=popular^1&filtered=1

    All I know is I've found around 10 items I want from the a-d list and the last 6 are twice the cost after discount (zero tokens) is applied depending on if they are in the first four items or last six items.

    The issue wasn't with the alphabet soup, which is applying correctly - it was a spurious extra discount applying to the first five items. That has now been fixed.

    There's "fixed" and there's "customers no longer get the deal they thought they would get."

  • Tiffanie Gray - IDLMTiffanie Gray - IDLM Posts: 587

    Jan_Scrapper said:

    Discounted item in shop is higher in my cart.

    Yeah, same issue. 

  • barbultbarbult Posts: 27,603
    edited May 24

    Many products in the store (and my wishlist) are priced below $1.99. When I add them to the cart, Daz raises the price to $1.99. How is it a "sale" if it raises the advertised price of the items? This kind of thing disgusts me.I see other people have noticed this, too. Please report and fix this misleading pricing. The lower price advertised on the product page needs to be the price we pay, not some inflated "sale" price. 

    For example, put these in your cart. Daz will charge you well over twice the advertised price. 

     

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  • Cris PalominoCris Palomino Posts: 13,010

    barbult said:

    Many products in the store (and my wishlist) are priced below $1.99. When I add them to the cart, Daz raises the price to $1.99. How is it a "sale" if it raises the advertised price of the items? This kind of thing disgusts me.I see other people have noticed this, too. Please report and fix this misleading pricing. The lower price advertised on the product page needs to be the price we pay, not some inflated "sale" price. 

    For example, put these in your cart. Daz will charge you well over twice the advertised price. 

     

    Can you please tell me what part of which sale this is? 

  • barbultbarbult Posts: 27,603

    The screenshot is from the Nostalgic Artist Stores. Click View All Items and sort by price low to high. Scroll past the free items. The screenshot shows only a few of the cheapest. there are pages and pages of items below $1.99, and Daz charges extra once you add them to your cart. 

  • Cris PalominoCris Palomino Posts: 13,010

    barbult said:

    The screenshot is from the Nostalgic Artist Stores. Click View All Items and sort by price low to high. Scroll past the free items. The screenshot shows only a few of the cheapest. there are pages and pages of items below $1.99, and Daz charges extra once you add them to your cart. 

    I have reported it. 

  • TomhipTomhip Posts: 632
    edited May 24

    This product is listed under Rhiannon, and can be even placed in basket, yet the link leads to OOPS page https://www.daz3d.com/eve-teddy-for-g8-and-g8-1-females

    Post edited by Tomhip on
  • Cris PalominoCris Palomino Posts: 13,010

    Tomhip said:

    This product is listed under Rhiannon, and can be even placed in basket, yet the link leads to OOPS page https://www.daz3d.com/eve-teddy-for-g8-and-g8-1-females

    Will report it. 

  • alkenalken Posts: 272

    https://www.daz3d.com/40s-hollywood-waves-short-hair-for-genesis-8-and-genesis-9

    This new hair I purchased is missing the download button and does not show up in DIM. 

  • Cris PalominoCris Palomino Posts: 13,010

    alken said:

    https://www.daz3d.com/40s-hollywood-waves-short-hair-for-genesis-8-and-genesis-9

    This new hair I purchased is missing the download button and does not show up in DIM. 

    Will report. 

  • barbultbarbult Posts: 27,603

    Cris Palomino said:

    barbult said:

    The screenshot is from the Nostalgic Artist Stores. Click View All Items and sort by price low to high. Scroll past the free items. The screenshot shows only a few of the cheapest. there are pages and pages of items below $1.99, and Daz charges extra once you add them to your cart. 

    I have reported it. 

    Reported, thanks.yes Not fixed, though.no

  • davidwski_16294691f0davidwski_16294691f0 Posts: 183

    barbult said:

    Cris Palomino said:

    barbult said:

    The screenshot is from the Nostalgic Artist Stores. Click View All Items and sort by price low to high. Scroll past the free items. The screenshot shows only a few of the cheapest. there are pages and pages of items below $1.99, and Daz charges extra once you add them to your cart. 

    I have reported it. 

    Reported, thanks.yes Not fixed, thou  

    It seems that the breakpoint for this sale for daz originals is two or three items where people can get great deals around 93-95% off. Beyond that, the prices start escalating pretty quickly.

  • Richard HaseltineRichard Haseltine Posts: 111,715

    barbult said:

    Cris Palomino said:

    barbult said:

    The screenshot is from the Nostalgic Artist Stores. Click View All Items and sort by price low to high. Scroll past the free items. The screenshot shows only a few of the cheapest. there are pages and pages of items below $1.99, and Daz charges extra once you add them to your cart. 

    I have reported it. 

    Reported, thanks.yes Not fixed, though.no

    The issue is that there is a minimum price and it doesn't take account of items thats tart out below the minimum. I assume they don't exclude them as the offer is open to all, so with DOs bvase, +, and Premier members will have diffrent prices - not all of which will be below the minimum. I  suspect writing a rule that took the minimum of current price in store and $1.99 would be impractical, though we haven't had an official response

  • barbultbarbult Posts: 27,603

    Richard Haseltine said:

    barbult said:

    Cris Palomino said:

    barbult said:

    The screenshot is from the Nostalgic Artist Stores. Click View All Items and sort by price low to high. Scroll past the free items. The screenshot shows only a few of the cheapest. there are pages and pages of items below $1.99, and Daz charges extra once you add them to your cart. 

    I have reported it. 

    Reported, thanks.yes Not fixed, though.no

    The issue is that there is a minimum price and it doesn't take account of items thats tart out below the minimum. I assume they don't exclude them as the offer is open to all, so with DOs bvase, +, and Premier members will have diffrent prices - not all of which will be below the minimum. I  suspect writing a rule that took the minimum of current price in store and $1.99 would be impractical, though we haven't had an official response

    If they've made their pricing scheme so complicated that accurate pricing is "impractical", WOW, is that acceptable?

  • Richard HaseltineRichard Haseltine Posts: 111,715

    barbult said:

    Richard Haseltine said:

    barbult said:

    Cris Palomino said:

    barbult said:

    The screenshot is from the Nostalgic Artist Stores. Click View All Items and sort by price low to high. Scroll past the free items. The screenshot shows only a few of the cheapest. there are pages and pages of items below $1.99, and Daz charges extra once you add them to your cart. 

    I have reported it. 

    Reported, thanks.yes Not fixed, though.no

    The issue is that there is a minimum price and it doesn't take account of items thats tart out below the minimum. I assume they don't exclude them as the offer is open to all, so with DOs bvase, +, and Premier members will have diffrent prices - not all of which will be below the minimum. I  suspect writing a rule that took the minimum of current price in store and $1.99 would be impractical, though we haven't had an official response

    If they've made their pricing scheme so complicated that accurate pricing is "impractical", WOW, is that acceptable?

    I said a rule to handle it might be impractical, but we haven't got an official answer. Please don't extrapolate from my comment (though I don't think it fair to say thei is the result of a complicated pricing scheme).

  • jmucchiellojmucchiello Posts: 2,357

    Richard Haseltine said:

    barbult said:

    Reported, thanks.yes Not fixed, though.no

    The issue is that there is a minimum price and it doesn't take account of items thats tart out below the minimum. I assume they don't exclude them as the offer is open to all, so with DOs bvase, +, and Premier members will have diffrent prices - not all of which will be below the minimum. I  suspect writing a rule that took the minimum of current price in store and $1.99 would be impractical, though we haven't had an official response

    It's not like this is the first time prices going up to the minimum has happened in the Daz store. This issue has been happening with some consistency since minimum pricing was first implemented a while ago. It's not like other websites also have this issue. Shopping cart software is a solved problem on most of the Internet.

  • jmucchiellojmucchiello Posts: 2,357
    edited May 25

    And this keeps happening:

     

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    Post edited by jmucchiello on
  • Cris PalominoCris Palomino Posts: 13,010

    jmucchiello said:

    And this keeps happening:

     

    I see the prices as intended. 70% off and with the coupon, they go to $4.99. 

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  • jmucchiellojmucchiello Posts: 2,357
    edited May 25

    Cris Palomino said:

    I see the prices as intended. 70% off and with the coupon, they go to $4.99. 

    The bottom two are cheaper without the coupon. They go up with the coupon

    Post edited by jmucchiello on
  • Cris PalominoCris Palomino Posts: 13,010

    jmucchiello said:

    Cris Palomino said:

    I see the prices as intended. 70% off and with the coupon, they go to $4.99. 

    The bottom two are cheaper without the coupon. They go up with the coupon

    I'm not seeing the prices you have. This is what I see. 

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  • garrett_3dgarrett_3d Posts: 1,010

    Compared to the sales from the last few days, this one is pretty shocking.

    It seems like an insult to someone who has spent over $13k in the last 12 months on Daz.

  • 3DSaga3DSaga Posts: 930
    edited May 25

    What I'm seeing is some products in the G8.1 category are being displayed with a higher discount than what the sale specifies. When these products are in the cart, they show the price they're supposed to have per the sale. An example is HID Rio is displayed at 84% off, but in cart it goes for the lower discount per the sale: https://www.daz3d.com/hid-rio-for-genesis-81-female. The sale coupon will raise the price to the sale discount. 

    Post edited by 3DSaga on
  • TheLionTheLion Posts: 49

    I had this problem this morning, and for me it happened when I added items to the cart, without the coupon and applied 8 tokens. The prices in the cart went below $2.99 then. Once I applied the coupon code, the prices jumped up to $2,99 so everything was more expensive with coupon than without it. Of course if you have the $ 4,99 as mininum on the coupon the same happens there with anything that goes under that price with tokens, it'll be lifted up.

    Not sure if the other people reporting the issue used tokens, but with tokens, the tokens have no effect in combination with the coupon code, but do have effect without the coupon code resulting in prices being lower without the coupon code while using tokens.

  • barbultbarbult Posts: 27,603

    That 's not an isolated example, and the "higher price with coupon" is not limited to G8.1, either. This is not acceptable.

  • jmucchiellojmucchiello Posts: 2,357

    garrett_3d said:

    Cris Palomino said:

    garrett_3d said:

    Is the sale being an absolute joke and an insult classed as an "issue"?

    I don't understand your comment. 

    How is my question difficult to understand? It was written in plain English. 

    I didn't understand it either.

  • jmucchiellojmucchiello Posts: 2,357
    edited May 25

    Cris Palomino said:

    jmucchiello said:

    Cris Palomino said:

    I see the prices as intended. 70% off and with the coupon, they go to $4.99. 

    The bottom two are cheaper without the coupon. They go up with the coupon

    I'm not seeing the prices you have. This is what I see. 

    Add tokens. Showing the entire cart. Item was found on https://www.daz3d.com/select-memorial-g3. ;

     

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    Post edited by jmucchiello on
  • jmucchiellojmucchiello Posts: 2,357

    TheLion said:

    I had this problem this morning, and for me it happened when I added items to the cart, without the coupon and applied 8 tokens. The prices in the cart went below $2.99 then. Once I applied the coupon code, the prices jumped up to $2,99 so everything was more expensive with coupon than without it. Of course if you have the $ 4,99 as mininum on the coupon the same happens there with anything that goes under that price with tokens, it'll be lifted up.

    Not sure if the other people reporting the issue used tokens, but with tokens, the tokens have no effect in combination with the coupon code, but do have effect without the coupon code resulting in prices being lower without the coupon code while using tokens.

    This appears to be the issue. And I've just noticed the dreaded

    ‡Discount does not stack with other offers.

    So now I understand the anger of the other posted about the sale being unappealing.

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