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So, just for fun I googled site stats Daz3D.com. So according to Similarweb...
As far as traffic sources go, 65% of those are direct (i.e. type in URL, go to Daz3D.com).
23% are searches (Google, etc.)
Everything else is less than 5% each/12% total. Social Media only accounts forjust over 4% of referrals.
Every little bit helps, but the fact that searches and direct visits account for almost 90% of the traffic, yeah you'd think they'd take that into account when trying to serve their customer base.
Also, some of those searches are because it's faster in a number of cases to search for that thing you need from here with Google than it is to use the built in site functionality. Google is much faster if I'm trying to find a specific prop for something I'm working on, or an outfit. The image thumbnails on Google have helped me find a LOT of stuff. The sales pages here are fairly cluttered by comparison, so it's harder to scan through them quickly to find the thing I need visually, by looking at the product thumbnails. Not to mention the need to 'page' though the results here.
The one thing I wanted to see is the average screen size and OS used statistics. That's on the backend, should some web designer type want to look at that. I bring this up, because, as a number of us have pointed out, MOST of us use our PCs (or Macs) to run Daz Studio, and to browse the web and install content from Daz3D. I'd guess that over 90% of us AREN'T using tablets and AREN'T using smartphones to shop here.
And, as others have pointed out, it's almost trivial to add code to detect when a smartphone is actually being used to access the website, and provide an alternate layout for those instances, very uncommon as they may be.
If some other company had done this, someone's job might have been on the line for misreading the customer base, and NOT making the customer shopping experience easier. It's quite the opposite for me.
There's a pretty good sale going on today, but I can't sort by wishlist items only to easily see which wishlist items might be on sale. The sort by % off is still working if I go to account/wishlist, but that list is huge (well over 1000 items) so it's a major pain to sort through all of those to see what I might want to jump on today. Sure, this is functionality provided by a third party, and was broken thanks to the website update, but it SHOULD be native functionality on the website.
I've already complained about the wall of white space on the left side of the screen, those sort options should be across the top (about where they were before), for most of us anyways. And it'd be nice to be able to sort by architecture, props, etc. instead of just by figure on any given sales page. Sure, there's the text at the top of the page where you can choose said sort options, but those are 'generic' and not linked to any 'sales page' sorts, so it's hard to figure out where the best deals are. Most a lot of us probably just won't bother.
As for this whole Discord thing, I'd call that social media. Most of us would rather spend our time making new artwork, not chatting it up on Discord all fo the time. Sure, occasionally maybe, but a significant percentage of customers here sell their work professionally, and time spent on Discord is time NOT being used to work on the next art piece.
In short, it's time to go back to the drawing board, and actually ASK the customers what would be most helpful to US! Not what some marketing genius at some college may have been trying to convince you of. We are your bread and butter, and we should be treated accordingly, Daz team!
It has been stated previously that we 'forumites' represent such a small portion of the client base that our opinion is of no significance.
Thankfully, Daz Deals' email notifications still work, and their "DAZ Wishlist items on sale" email makes short work of discovering which items are discounted and by how much. Maybe Daz means to tank this side of their market in preparation for the metaverse.
I don't know that she isn't keeping an eye on the thread, but if you want to be sure the issues are seen and logged a ticket is the way to go.
Well, you are adding to the queue without saying anything useful in improving the situation.
there was a time when even the president of DAZ was in the forums a lot. There was a time when DAZ staff was on here a lot. There was a time when the forums were customer friendly, open, and not locked down in moderation. All of it changed, just as you see the store changing. None, imo, for the betterment of a customer friendly, user friendly, community of artists and creative thinkers.
And more concerning when you see established PA's leaving to go elsewhere, it is not good at all and it really makes you wonder sometimes..
OK, I'll play... what would you suggest we do to make Daz aware that we are not happy with these "improvements?"
What has been suggest many times over in this thread. Submit a reasonable ticket to voice what you think what would make it better and things you'd like to see fixed. The clue is to be respectful and just offer suggestions and not foal insults like many seem to be doing by the sound of this thread and that's not how to institute change. Keep in mind things don't change overnight and they take time and they do have to consider the several thousands of customers that aren't in these forums and their shopping experience as well, which we have no idea on their experience and we're not going to speculate on it.
and when they did post they frequently got duffed up for their pains.
Quick show of hands. How many people here have spent over $10-15K in this store? The Daz Deals plugin can clue you in on this number (My account/orders).
That is a non-trivial amount of cash, just sayin... I'm guessing that a number of people that are giving feedback in this thread have spent at least that much here. And I'd also guess that they've reined in their spending a bit this month due to 'site issues', but that's pure speculation on my part.
Of course, the big question is how is the revenue stream doing since the latest changes were implemented? They'll never tell us that, but they should at least consider our feedback should numbers be dropping, which might explain why they are scrambling with things like NFT, Discord, etc..
So ignoring us may be at your own peril. Sure, you pick your battles and try to find a happy medium, but I'm not seeing a happy medium with the latest website changes. And not everyone comes here to complain, there are comments on other sites lamenting the change in attitudes around here and such.
And PA's come and go, sure, so that one is harder to judge, but there have been a number of moves by PAs this years to and from various marketing platforms. I've read a few comments on this (other sites have lost a few notable PAs too, whatever they may be called at those other sites, vendors, etc.).
But I already said my piece. I should note that my comments were on a more generic level, not a forum specific level. Site stats are site stats.
TBH I think not allowing the people responsible for these changes have creative control on the market place would improve the situation once the changes were reverted. I don't remember anyone on these forums or on the discord chat saying anything about changing the layout of the store in such a drastic way and making search functionality so combersome. The changes seem like a true disconect between what was working and what they though would work. I kept refreshing the page because I thought it wasn't loading right... but then I checked here and saw all the complaints. The change makes no sense, it makes searching worse, it makes simple browsing worse and that's not good for a site meant to visually attract and sell digital items in large quanitites to be visually and functionally displeasing. I've already cut back my spending by 50% because the site keeps logging me out, with the way the store is currently, it's going to be even less now. :(
Well, we know that Daz collects anonymised usage data so I'm sure that was used in deciding what changes to make, and will be used post-change to assess their effectiveness.
Well, then I can jiust conclude, that I am not in the target group for customers.
Once again the advice is to log a ticket - of course it is. That is the automatic response. It is just unfortunate that few here believe that a ticket will be any more effective than a post here in the forum or me shouting at the screen in frustration. Many of us are long term and loyal customers yet we are treated like children. DAZ staff afraid to discuss with us because they might get "duffed up" (by the way, I have seen the opposite - a DAZ staffer praised for providing information).
I worked at a large computer manufacturer for many years and they introduced a complaints and grievance system akin to the old suggestion box but digital. Because I was a part of the management team I got to see some of the complaints and the biggest by far was that they did not believe that the "suggestions" (read "tickets") would even be looked at. They believed it was just a trick to make them think they were being listened to. The scheme died and managers were instructed to hold regular staff consultations instead. Freedom of speech was encouraged.
...indeed, given that one member finally received notification the other day that a ticket, which was submitted back in 2013, was finally closed sort of doesn't bode well for the current system. Granted CS tickets usually are answered within a reasonable amount of time (particularly refund requests), but many others seems to vanish in the ozone. With no way to track progress on requests, people are left in the dark as to what's happening and that is when speculation begins. With the old bug tracker, it was easy to see what was happening and where tickets were at in the process queue.
When I order something from an online store, I get periodic updates as ot the status of my order because they know it is important to my continuing business with them. If there is an issue the same occurs. This is how to maintain a good relationship with the customer.
OMG, I just checked.. and my number's higher than that. Much.
I hate to interrupt the collection of my money with any "duffing up" that I may cause by trying to let Daz know that spending my money here is less enjoyable due to the recent website changes.
You'd think they'd want to know if their customers are happy. The forum seems like a good place to check, I don't know about and can't speak for the "thousands" of customers who don't use them... I don't frequently post here, but I was under the impression that someone from Daz would want to read the comments here, and that's what the forum was for.
I haven't seen any posts in this thread where people liked the changes, by the way.
/incoherent rant ends
Yup and yup.
Full price value about 1.3 million; current value just under a quarter million - and I could have purchased a very nice car or an entry level house with the actual expenditures over the past 16 years. And so far I'm not in any way or form impressed with the current changes.
well at 25K I am actually considered a lightweight and that figure hasn't changed in over 2 years (the Thousands part that is, I still buy cheap stuff and caved the big discount the other day)
so the good thing for me is I have finally curbed my spending (not working probably the real reason though rather than DAZ's choices)
Search results (when you get more than a page full) do not add up when showing 40 items per page.
Example search: 456 results
40 items per page: Should be 11 pages + 16 on the 12th page. Results show 8 pages of 40 for a total of 320
60 items per page: Should be 7 pages + 36 on page 8. OK.
80 items per page: Should be 5 pages + 56 on Page 6. OK.
All three settings show 8 pages of results available. The 40 ipp stops at 8 pages. The 60 ipp shows 8 pages available, and is the only one to get it right. The 80 ipp still shows 8 pages (should be 6), but the last two are blank. Hard reset does not help.
Sorting by Relevance or New Arrivals returns the same order (by Relevance, I think). Sorting by price (either one) seems to take the MSRP, not the current price.
Thank you for helping the rest of understand why searching and sorting results make no sense sometimes.
I miss the show only owned from Overdrawn's plugin, I used that a lot to find stuff I forgot I have
pity DAZ couldn't add some of those features themselves
In addition to many of us being long time computer hobbyists/IT professionals/Semi professionals, that do know how the things should work, some even know how it could made to work - Giving condesending comments about the majority of users wanting less functionality and a bad site design, is just insulting us all.
The search and filtering functions here are just pitiful. Teh "stocking stuffers" category sale for instance....I cannot filter by props or environments or resources or lights or shaders or even my wishlist or anything other than figure. Does daz really believe I'm going to scroll through 1931 items that have small thumbnails just to spend $5??? I'm going to spend my $5 (and probably more) at the sales at another store. I can't freakin' do this anymore here - it's just ludicrous.
This really is the most annoying store shortcoming by far! Even if it's somehow not possible to do what DazDealz does and implement a wishlist filter, filtering by item type is really a necessity!
Isn't everybody primarily looking for additional textures, poses and expressions?
I tend to buy less figures these days and more sets. Searching by figure will do me no good then.
And by the way Daz, you need a new host. I'm getting multi hosting errors now DAILY. Ridiculous.
One of the reasons for missing features may be that they may use a lot of server resources, i.e. slow down the site. Performance has high priority om commercial sites, with good reason - the slower the site, the more customers you lose. Just a few seconds extra in page load can make a huge difference.