"There's Always Another Sale™" Sales thread: Report Issues Here

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Comments

  • memcneil70memcneil70 Posts: 5,829

    I just bought gift cards for the first time in the new store and found a limit set at $500.00. So I had to buy 3 cards, one at $500, another at $400, and a third at $100 to get my $1000 budget at 30% off. And with only one new item in the cart the above mentioned shaders at $18.95 at 30% off at 9.29 my cart showed a subtotal of $2018.95, discount of $1309.66, tax of $ 0.77, and a Grand Total of $710.06.

    Where in the world did the extra $1000.00 come from?

    Oh, not a fan of the new way to get the credit code into my account, the old way of clicking on the code in the email was easier than copy/paste.

    And now to find out the shaders can't be downloaded either. Sigh.

  • anepheranepher Posts: 159

    How does the $10 Interactive License for Feature Artists work?  I selected (Sixus1 Media) from the list, then an item from the list that appeared (RetroSpace Bundle) and it's still $50.  Images Attached.

    Also after I put 2 Debut New Releases I lose my discount from 65% to 60% (On Featured Artist Item Retorspace Bundle) GIGO

     

    Looks like it's a bug with  Featured Artist Interactive Licenses for just $10**  I checked Raw Art and the same, all licenses for non Daz Originals products are 50$.

  • Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

     

    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    Same for me

    Reporting, thank you.

  • anepheranepher Posts: 159
    edited December 2020
    Sevrin said:
    anepher said:

    I hve no ideea on what I've spent 100 bucs...In the same format is also the bill sent to my email. See the screenshot. Please fix this asap,or maybe is a good ideea to get the website down until you fix critical issues like this one, beause it brings a lot of insecurity on the clinet side.

    Try the Print Order option.  That shows net prices, for content, at least.

    Thank you for pointing it to me, this also has a bug it is not stating that I payed with store credit, only that the final price is 0 (see screenshot). But my main problem is that I don't know what I bought because there are a lot of items and I can't prove to anyone that I have that licence, and this is a big problem for me since I have to use that product in very near future.

    print error.PNG
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    Post edited by anepher on
  • anepher said:

    How does the $10 Interactive License for Feature Artists work?  I selected (Sixus1 Media) from the list, then an item from the list that appeared (RetroSpace Bundle) and it's still $50.  Images Attached.

    Also after I put 2 Debut New Releases I lose my discount from 65% to 60% (On Featured Artist Item Retorspace Bundle) GIGO

     

    Looks like it's a bug with  Featured Artist Interactive Licenses for just $10**  I checked Raw Art and the same, all licenses for non Daz Originals products are 50$.

    Reported

  • LeticiaLeticia Posts: 126

    I see that debut new releases go up in price for me if I add two to my cart.  I'm assuming this is because it's turning off my loyalty discount in exchange for a smaller 20%, as the sale page says.  Can that maybe be fixed so we get the larger of the two?  Or are we going to have to make separate purchases if we want to buy more than one debut new release? 'Cause it seems a little counter-intuitive as is.

  • tsaristtsarist Posts: 1,641
    tsarist said:
    Novica said:
    Sevrin said:

    You're looking at the test system.

    OMG SO TRUE!!!!!!!   cheekycheekycheekyyesyesyes

     

    xyer0 said:
    DAZ_Rawb said:

    Gift cards should be fixed.

     

    The unnecessary filter on the PC+ Holiday Specials link has been removed, so all the items should show there as well.

    But they're not showing.

     

    +1, STILL not showing. I see FIVE items

    Have you tried the normal troubleshooting stuff? I see them. If it's this one, https://www.daz3d.com/profuse-amounts-of-daz-originals, I am seeing over 4K items.

    Ok. They're there NOW, but they weren't when I wrote that post. Thanks for fixing it!
  • tsroemi said:
    tsroemi said:

    Hi there, not sure if this has been mentioned yet: The '5 for 60%' discount in the Huge Holiday Savings section is not working correctly, I think it counts items that are in the Historical Topseller list as well. Because I have only four items from the Holiday Savings list in my cart, and every time I try to add the fifth, this additional item is not receiving the discount. I think the Morphing Socks from the Historical Topsellers must be the culprit as they are in my cart as well.

    Could this please be fixed? If it says '5 from this here category' then that should actually mean '5 from this category' and not 'well unless of course you hadn't realized that some of these are in other categories as well from where you put them in your cart unknowing that it would spoil the discount'. Thanks!

    I have a new release in the cart from the loyalty promo and have added five from https://www.daz3d.com/Lots-o-holiday-cheer#filter_new=0&filtered=1 and am getting 60% off them plus my loyalty discount. Can you show a screenshot please?

    Sure can, I'm attaching two screenshots: The first shows the cart with the socks in and being properly discounted to something around 2 dollars, but then I can't add the fifth item like I said. The second shows five items with proper loyalty discount, but when I then add the socks back in, they discount only to around 5 dollars. Huh, does that make any sense? I didn't want to rebuild the original situation with socks in cart first because that would have meant kicking everything out and then back in again. - Weirdly, the cart also claims the socks were a new item, which they definitely aren't, being a 'historical topseller'. Maybe this is the real problem, the cart thinking I wanted to apply the loyalty discount to 2 new items?

    I dozed offf and just saw this. Do me a favor, please. Do a cart with just one new release from the loyalty promo and add the five items that should get 60% to see if that works first. These complex sales can sometimes benefit from paring down the problem and trying just one aspect of it first. I have to sleep for real now. Hopefully Richard will catch this, but I'll look when I get up if not.

  • tsroemitsroemi Posts: 3,543
    tsroemi said:
    tsroemi said:

    Hi there, not sure if this has been mentioned yet: The '5 for 60%' discount in the Huge Holiday Savings section is not working correctly, I think it counts items that are in the Historical Topseller list as well. Because I have only four items from the Holiday Savings list in my cart, and every time I try to add the fifth, this additional item is not receiving the discount. I think the Morphing Socks from the Historical Topsellers must be the culprit as they are in my cart as well.

    Could this please be fixed? If it says '5 from this here category' then that should actually mean '5 from this category' and not 'well unless of course you hadn't realized that some of these are in other categories as well from where you put them in your cart unknowing that it would spoil the discount'. Thanks!

    I have a new release in the cart from the loyalty promo and have added five from https://www.daz3d.com/Lots-o-holiday-cheer#filter_new=0&filtered=1 and am getting 60% off them plus my loyalty discount. Can you show a screenshot please?

    Sure can, I'm attaching two screenshots: The first shows the cart with the socks in and being properly discounted to something around 2 dollars, but then I can't add the fifth item like I said. The second shows five items with proper loyalty discount, but when I then add the socks back in, they discount only to around 5 dollars. Huh, does that make any sense? I didn't want to rebuild the original situation with socks in cart first because that would have meant kicking everything out and then back in again. - Weirdly, the cart also claims the socks were a new item, which they definitely aren't, being a 'historical topseller'. Maybe this is the real problem, the cart thinking I wanted to apply the loyalty discount to 2 new items?

    I dozed offf and just saw this. Do me a favor, please. Do a cart with just one new release from the loyalty promo and add the five items that should get 60% to see if that works first. These complex sales can sometimes benefit from paring down the problem and trying just one aspect of it first. I have to sleep for real now. Hopefully Richard will catch this, but I'll look when I get up if not.

    Hi there, poor sleepy Cris, and Richard, that works no problem, but then I won't get the Historical Topseller discount because that also requires a new item. And since these are real pricey today I don't feel like buying two of them. So any solution in sight? Otherwise I'll skip on those darn(ed?) socks.

  • firewardenfirewarden Posts: 1,488

    Why did they change the gift card limit from $2000? Makes everything so inconvenient.

  • CybersoxCybersox Posts: 9,639

    Why did they change the gift card limit from $2000? Makes everything so inconvenient.

    Because they want us to spend less money?  It almost seems as though nearly half of the things that have been changed snce the new software started to be implemented were designed to make the shopping experience here less convenient and less consumer friendly.   

  • davesodaveso Posts: 8,061

    i think i wills tick with what is now working..the one free beard item. wow

  • tsroemitsroemi Posts: 3,543
    daveso said:

    i think i wills tick with what is now working..the one free beard item. wow

    I just did that, too ... Sound advice me thinks. So no need to bother anymore about the socks problem, Cris and Richard!

  • mmkdazmmkdaz Posts: 335

    Howdy good people! Before I go down this rabbit hole again, can someone point me to the link of the "2020 Holiday Sale" items? It is so frustrating for me to put items in the cart, only to discover the discount doesnt apply to them. Many thanks

  • Leticia said:

    I see that debut new releases go up in price for me if I add two to my cart.  I'm assuming this is because it's turning off my loyalty discount in exchange for a smaller 20%, as the sale page says.  Can that maybe be fixed so we get the larger of the two?  Or are we going to have to make separate purchases if we want to buy more than one debut new release? 'Cause it seems a little counter-intuitive as is.

    Same for me. Very counter-intuitive to see my cart price go up as I add new releases!

  • Gr00vusGr00vus Posts: 372

    Top of the holiday sale ad says "Begins With FREE characters."  I don't see any free characters listed/promoted anywhere in the ad. Has anyone else seen/gotten the free characters?

  • xyer0xyer0 Posts: 6,435
    edited December 2020

    @Gr00vus The heading on the sale page is "Outrageous Daz Originals," and here's the link to the characters: https://www.daz3d.com/lots-of-daz-originals#&filter_new=0&filter_platClub=0&filtered=1

    You have to "Buy a Debut or Still New Release to choose 1 of these Items FREE* with Coupon Code: SAVE-MORE-MONEY"

    Post edited by xyer0 on
  • Gr00vusGr00vus Posts: 372

    Thanks! 

    xyer0 said:

    @Gr00vus The heading on the sale page is "Outrageous Daz Originals," and here's the link to the characters: https://www.daz3d.com/lots-of-daz-originals#&filter_new=0&filter_platClub=0&filtered=1

    You have to "Buy a Debut or Still New Release to choose 1 of these Items FREE* with Coupon Code: SAVE-MORE-MONEY"

     

  • Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

     

    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    Same for me

    Reporting, thank you.

    Still no change, unavaiable for D/L. I have asked for a refund. I am fed up with this game, no longer willing to play it.

  • Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

     

    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    Same for me

    Reporting, thank you.

    Still no change, unavaiable for D/L. I have asked for a refund. I am fed up with this game, no longer willing to play it.

    I was told the packages had been reuploaded, about forty minutes ago. I'm still not seeing an install method on the product page though.

  • gwp15 said:

    An update from my post yesterday - the website will still not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?  I'm not able to take advantage of this Black Friday Sale.

    Nope, I had this too. Tried two different cards on two different days on two different machines. Would not let me buy anything. :(

  • gwp15 said:

    An update from my post yesterday - the website will still not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?  I'm not able to take advantage of this Black Friday Sale.

    Nope, I had this too. Tried two different cards on two different days on two different machines. Would not let me buy anything. :(

    Daz is looking into these issues. Please send me the card type (prepaid or not, Mastercard/Visa,) what browser(s) you used, and what country you live in via PM and I will pass the information on to the troubleshooters. Thank you.

  • Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

     

    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    Same for me

    Reporting, thank you.

    Still no change, unavaiable for D/L. I have asked for a refund. I am fed up with this game, no longer willing to play it.

    I was told the packages had been reuploaded, about forty minutes ago. I'm still not seeing an install method on the product page though.

    Thanks for passing it on Richard at this point the files are listed on the downloads page, but there is nothing to click (no live links) Just the names of the files.

    Maybe they are still working on it, Ill check back later.

  • AllenArtAllenArt Posts: 7,175
    barbult said:
    DAZ_Rawb said:
    barbult said:

    Is Loyalty Discount supposed to apply to Holiday Specials? We really can't tell what it is supposed to apply to. This wording makes it seem like it should:"This discount includes all New Releases and PC+ Items that are featured during the Holiday Loyalty sale.

    The document we got from the boss on how to set this rule up had in big bold letters that the loyalty discounts shouldn't apply to the 2-or-more debut new releases discount. So the sales rule was created taking the big bold letters from the boss in mind.

    I'm still confused. How does 2-or-more debut new releases apply to the Holiday Specials section? In the message you quoted, I'm trying to ask about the section titled 60% Off PC+ Holiday Specials, you know, that section that you just fixed that had the incorrectly filtered URL. I probably wasn't specific enough in my question.

    You're confused and I'm completely lost. I'm outta here.

    Laurie

  • anepheranepher Posts: 159

     

    anepher said:

    I hve no ideea on what I've spent 100 bucs...In the same format is also the bill sent to my email. See the screenshot. Please fix this asap,or maybe is a good ideea to get the website down until you fix critical issues like this one, beause it brings a lot of insecurity on the clinet side.

    Hi

    I have ticket in for this that has been responded to (November 11th "Thanks for writing in, we do have this on the issues list and hope for a resolution soon.").  I've also raised it again in the Store Issues Thread this morning.

    If you pay with PayPal you at least will get an itemised list of what you bought for your records, while waiting for a fix that will hopefully propegate through to your order history in future :)

    Hope I'm not stepping on toes with the response. 

    Not at all, thank you for your response, I also opened a ticket and the response was that they are working to fix this issue. I don't want a refund or somthing because I need those items, and I know it sounds stupid but I forgot which licenses I bought... but I think I can go on all items I own and visually check if the license is checked. Besides I know it's a really ugly issue but at first I thought it affects only the history, unfortunately it also affects the new purchases. Anyway, I hope they are going to solve it soon.

  • Phoenix1966Phoenix1966 Posts: 1,949
    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

     

    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    Same for me

    Reporting, thank you.

    Still no change, unavaiable for D/L. I have asked for a refund. I am fed up with this game, no longer willing to play it.

    I was told the packages had been reuploaded, about forty minutes ago. I'm still not seeing an install method on the product page though.

    Thanks for passing it on Richard at this point the files are listed on the downloads page, but there is nothing to click (no live links) Just the names of the files.

    Maybe they are still working on it, Ill check back later.

    Still no way to download the shaders.

  • LaPartitaLaPartita Posts: 414
    edited December 2020

    After reading through the last couple of pages trying to figure out what discounts apply to which groups of products, what's currently broken, etc, my eyes are crossing.

    @Richard Haseltine, @DAZ_Rawb, @Cris Palomino, and anyone else who might be able to talk to the Daz powers-that-be (or at least the people who write the text describing the deals) - what about adding text about whether or not the holiday discount will apply as part of the text describing each deal? For example, assuming I've managed to follow some of the explanations, something like:

    image

    and 

    image

     

    What does everyone else think? Would a change along these lines make the deals easier to understand for people, or are my ideas further proof of my odd thought proceeses? cheeky

    holiday sale example text 1.png
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    holiday sale example text 2.png
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    Post edited by LaPartita on
  • f7eerf7eer Posts: 133
    DAZ_Rawb said:
    The document we got from the boss on how to set this rule up had in big bold letters that the loyalty discounts shouldn't apply to the 2-or-more debut new releases discount. So the sales rule was created taking the big bold letters from the boss in mind.

    The desired sales rule seems reasonable, and I can understand the loyalty discount not applying to the 2nd debut new release (that's what the rule says, after all). I submit that the implementation of the sales rule defies common sense, and may not reflect the desired sales rule. I don't think the loyalty discount should be taken away from the first debut new release if there happen to be 2 or more. Maybe the store sale can't be this granular, I don't know.

    Because the rule was implemented as it was, I chose to stop at 1 debut new release. Is this the desired effect of the rule?

  • f7eer said:
    DAZ_Rawb said:
    The document we got from the boss on how to set this rule up had in big bold letters that the loyalty discounts shouldn't apply to the 2-or-more debut new releases discount. So the sales rule was created taking the big bold letters from the boss in mind.

    The desired sales rule seems reasonable, and I can understand the loyalty discount not applying to the 2nd debut new release (that's what the rule says, after all). I submit that the implementation of the sales rule defies common sense, and may not reflect the desired sales rule. I don't think the loyalty discount should be taken away from the first debut new release if there happen to be 2 or more. Maybe the store sale can't be this granular, I don't know.

    Because the rule was implemented as it was, I chose to stop at 1 debut new release. Is this the desired effect of the rule?

    Please try tonight. It should be working now.

This discussion has been closed.