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!! Store Issues - Known Problems - Please Read !!

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  • L'AdairL'Adair Posts: 9,479
    kenmo said:

    There's still a few more things I'd like to purchase but hestitant due to site issues. 

    Should I proceed or wait till next week?

    In more than five years of shopping here, Daz Customer Service always makes things right, if it becomes necessary.

    Some folks are having issues with DIM and/or manual downloads, others are not. A relatively few product files appear to have problems, but if you happen to purchase one of those, CS will help you.

    Only you can decide if the prices are too good to pass on. If you see something you're sure you'll regret not buying now, I recommend getting it. Worst case scenario is you "return" the item and get a full refund.

    That is my opinion, of course.

  • kenmokenmo Posts: 1,009

    I have had several dealings with DAZ Support. I only wish other websites and online sellers were more like DAZ!!!!!! It's always a very pleasant experience.

  • Catherine3678abCatherine3678ab Posts: 8,556
    arbee999 said:
    nomad-ads_8ecd56922e said:

    For some reason TOA Ryder for Genesis 3 Female(s) gives an instantaneous Download Failed.

     

    Yeah, I had the same issue. A bit of log digging and trying to manually download tells me the file just isn't there. I don't see an obvious typo in the file name...

    {
      "code": "not_found",
      "message": "File with such name does not exist.",
      "status": 404
    }

    I have the same problem. I put in a ticket. Such matters normally get fixed sometime Mon-Fri.

  • Catherine3678abCatherine3678ab Posts: 8,556
    edited November 2020

    Some more network failed and/or "secure connection failed" "contact website owners" etc. files:

    Victorian Mausoleum Expansion   Surprizingly after posting this it downloaded, finally.
    JW Baby Room
    Virginia HD for Genesis 8 Female

    update: I did put in a ticket for the other 2 in case those "network errors" need some TLC ;-)

    Post edited by Catherine3678ab on
  • TriCounterTriCounter Posts: 585

    Interactive Licenses and you Day 8!

    I'm 99.9999999% sure I used to be able to see the product for the Interactive License I just purchased in my Order History but now my complete order history and new orders do not.

    (Image attached)

    Also, thank you for reporting the sale problems which are now resolved for me.  I'm also hoping the bundle child items will eventually get updated in my product library.

     

    image

    order interactive no product.png
    1599 x 722 - 91K
  • NylonGirlNylonGirl Posts: 2,206

    Well after all these years, I was able to use my store credit and Amazon Pay at the same time.

  • fixmypcmikefixmypcmike Posts: 19,686

    Most new items aren't showing the New flag, and searching on "new" no longer gives items which are new, it gives items which have "new" in their name.

  • DanaTADanaTA Posts: 13,335

    I want to renew my PC+ for another year, but with all this going on, I'm afraid.

    Dana

  • zn2501_4b5ee4e0fdzn2501_4b5ee4e0fd Posts: 6
    Also purchased a PC+ membership 2 days ago and I am still showing as a standard member. Going to miss out on the deals.
  • Aiijuin GraphicsAiijuin Graphics Posts: 171

    Okay, so bear with me here.  I'm sure this has come up several times, but I can't find a recent post, or the FYI regarding this matter as there is a lot to sift through.  I chose PayPal for my payment option.  My credit card was charged, but my DAZ order received a processing error and all of my items remain in my shopping cart unpaid for.  I logged into PayPal, and my order has been received and charged, but PayPal has halted the order based on a 'compliance issue.'  
     

    So, is my order paid for, or not, or has been placed on hold?  All of the items that I just tried to purchase are still in my cart, but again - credit card was charged... so... help?
     

     

  • Aiijuin GraphicsAiijuin Graphics Posts: 171
    Aiijuin Graphics said:

    Okay, so bear with me here.  I'm sure this has come up several times, but I can't find a recent post, or the FYI regarding this matter as there is a lot to sift through.  I chose PayPal for my payment option.  My credit card was charged, but my DAZ order received a processing error and all of my items remain in my shopping cart unpaid for.  I logged into PayPal, and my order has been received and charged, but PayPal has halted the order based on a 'compliance issue.'  
     

    So, is my order paid for, or not, or has been placed on hold?  All of the items that I just tried to purchase are still in my cart, but again - credit card was charged... so... help?
     

     

    I should probably file a ticket for a refund since the turnaround on compliance issues is usually 24-72 hours and this sale is almost over.  Huh?

  • CreekyPointStudiosCreekyPointStudios Posts: 30

    Well, that sux! Logged in today to find the 22 items I had in my cart are gone :(

  • NorthOf45NorthOf45 Posts: 5,692
    Aiijuin Graphics said:
    Aiijuin Graphics said:

    Okay, so bear with me here.  I'm sure this has come up several times, but I can't find a recent post, or the FYI regarding this matter as there is a lot to sift through.  I chose PayPal for my payment option.  My credit card was charged, but my DAZ order received a processing error and all of my items remain in my shopping cart unpaid for.  I logged into PayPal, and my order has been received and charged, but PayPal has halted the order based on a 'compliance issue.'  
     

    So, is my order paid for, or not, or has been placed on hold?  All of the items that I just tried to purchase are still in my cart, but again - credit card was charged... so... help?
     

     

    I should probably file a ticket for a refund since the turnaround on compliance issues is usually 24-72 hours and this sale is almost over.  Huh?

    Can't hurt your situation.

  • kyoto kidkyoto kid Posts: 41,851

    ...don't know if anyone else has run into this, but clicking on a single PA's store in the Friends of the Sale section brings up items from all of them, not just the store that was selected. 

  • Hun73r3dxHun73r3dx Posts: 38

    Going under this product https://www.daz3d.com/realfit-hdl for me i get logged out and when i go back to main store i get logged back in

  • NorthOf45NorthOf45 Posts: 5,692

    Must be some kind of record. Five minutes to switch over. Still a couple of broken links, but most prices on the page show some sort of discount.

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,068

    let me go please

    it keeps trying to resubscribe me, my membership should have ended yesterday 

    I am getting so frustrated and worried 

    7B48FA72-5FAB-4137-91B6-0CBE3B3AAC6B.png
    1536 x 2048 - 239K
  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    WendyLuvsCatz said:

    let me go please

    it keeps trying to resubscribe me, my membership should have ended yesterday 

    I am getting so frustrated and worried

    Have you been charged? 

    I know there was a pause on actually deactivating the expired memberships last week.. as they didnt want to rock the boat.. so you might be showing as PC even on an expired membership.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    NorthOf45 said:

    Must be some kind of record. Five minutes to switch over. Still a couple of broken links, but most prices on the page show some sort of discount.

    This is the new norm.. that's why, when the bugs are ironed out, it will be such a better experience than previoulsly.  But yes, there are still some kinks.. but we're a week out, so a but more time and it will be there.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    zn2501_4b5ee4e0fd said:
    Also purchased a PC+ membership 2 days ago and I am still showing as a standard member. Going to miss out on the deals.

    Have you filed a ticket? if you PM me the # I will see what I can do to help.

  • barbultbarbult Posts: 26,221

    Did you run out of megapacks? Number one is recycled today.

  • shadowhawk1shadowhawk1 Posts: 2,203

    Anyone else having issues applying todays deal? I keep getting an error saying that "LEGACY-DEAL" is not a valid code. 

  • LeanaLeana Posts: 12,755
    shadowhawk1 said:

    Anyone else having issues applying todays deal? I keep getting an error saying that "LEGACY-DEAL" is not a valid code. 

    What offer is that? I don't see that code on the sale page.

  • NorthOf45NorthOf45 Posts: 5,692
    edited November 2020

    LEGACY-GRAB (sorry, didn't mean to shout)

    Post edited by NorthOf45 on
  • Silent WinterSilent Winter Posts: 3,872

    On the plus side - all the forums have now decloaked for me, and I could move my thread back to where it belonged - things are moving in the right direction :)

  • KeryaKerya Posts: 10,943
    edited November 2020
    Leana said:
    shadowhawk1 said:

    Anyone else having issues applying todays deal? I keep getting an error saying that "LEGACY-DEAL" is not a valid code. 

    What offer is that? I don't see that code on the sale page.

    https://www.daz3d.com/the-2020-pc-plus-sale

    Get 3 Legacy Grab Bag Items for just $1.00* when you buy any Debut New or Still New Release
    with Coupon Code: LEGACY-GRAB

     

    Doesn't work for me either ...

    https://www.daz3d.com/forest-path-vignette is still new

    and

    https://www.daz3d.com/gumdrops-parfait is in the selection ...

    "Coupon code is not valid"

    Post edited by Kerya on
  • LeanaLeana Posts: 12,755
    Kerya said:
    Leana said:
    shadowhawk1 said:

    Anyone else having issues applying todays deal? I keep getting an error saying that "LEGACY-DEAL" is not a valid code. 

    What offer is that? I don't see that code on the sale page.

    https://www.daz3d.com/the-2020-pc-plus-sale

    Get 3 Legacy Grab Bag Items for just $1.00* when you buy any Debut New or Still New Release
    with Coupon Code: LEGACY-GRAB

     

    Doesn't work for me either ...

    https://www.daz3d.com/forest-path-vignette is still new

    and

    https://www.daz3d.com/gumdrops-parfait is in the selection ...

    "Coupon code is not valid"

    I don't see that item in the category.

  • KeryaKerya Posts: 10,943
    Leana said:
    Kerya said:
    Leana said:
    shadowhawk1 said:

    Anyone else having issues applying todays deal? I keep getting an error saying that "LEGACY-DEAL" is not a valid code. 

    What offer is that? I don't see that code on the sale page.

    https://www.daz3d.com/the-2020-pc-plus-sale

    Get 3 Legacy Grab Bag Items for just $1.00* when you buy any Debut New or Still New Release
    with Coupon Code: LEGACY-GRAB

     

    Doesn't work for me either ...

    https://www.daz3d.com/forest-path-vignette is still new

    and

    https://www.daz3d.com/gumdrops-parfait is in the selection ...

    "Coupon code is not valid"

    I don't see that item in the category.

    Thanks - it was, now it isn't anymore ... OK, dumping my cart.

  • CauriBCauriB Posts: 101
    zn2501_4b5ee4e0fd said:
    Also purchased a PC+ membership 2 days ago and I am still showing as a standard member. Going to miss out on the deals.

    Same here, very angry as I was forced to miss all the great deals over the weekend!

  • LeanaLeana Posts: 12,755
    edited November 2020
    Kerya said:
    Leana said:
    Kerya said:
    Leana said:
    shadowhawk1 said:

    Anyone else having issues applying todays deal? I keep getting an error saying that "LEGACY-DEAL" is not a valid code. 

    What offer is that? I don't see that code on the sale page.

    https://www.daz3d.com/the-2020-pc-plus-sale

    Get 3 Legacy Grab Bag Items for just $1.00* when you buy any Debut New or Still New Release
    with Coupon Code: LEGACY-GRAB

     

    Doesn't work for me either ...

    https://www.daz3d.com/forest-path-vignette is still new

    and

    https://www.daz3d.com/gumdrops-parfait is in the selection ...

    "Coupon code is not valid"

    I don't see that item in the category.

    Thanks - it was, now it isn't anymore ... OK, dumping my cart.

    It seems the link to the category was wrong initially and pointed to yesterday's PFAD items

    Post edited by Leana on
This discussion has been closed.