!! Store Issues - Known Problems - Please Read !!

garrettg11

Charlie Judge said:

garrettg11 said:

For people having trouble with DIM here is something I noticed. I have multiple computers, and if I leave DIM open on one, while trying to run it on another, it causes the 2nd one to fail and give me the 0 ready for download. And log below:

IIRC that was situation even before the store change. I believe you were always only allowed to be logged in to one instance of DIM  

True but the behavior has changed, before it would wack the first session if you started a second. And threw an error popup on that one that got shut off. While the fresh instance would work.
Now its reversed. So it kills the new session, leaving the old, and gives no error message popup to tell you anything at all.
And this is the wrong way to program it, because for example: if you left DIM up on your office computer and now your at home, welp you're out of luck till tomorrow.
 

garrettg11

evacyn said:

garrettg11 said:

For people having trouble with DIM here is something I noticed. I have multiple computers, and if I leave DIM open on one, while trying to run it on another, it causes the 2nd one to fail and give me the 0 ready for download. And log below:
 

2020-11-06 21:00:42.267 Network Error during authentication.

2020-11-06 21:00:42.267 Json Parser (1,1): Syntax error - expected '{' or '['

2020-11-06 21:00:42.267 Unable to parse purchased products

2020-11-06 21:00:42.267 Invalid JSON formatting while processing purchased items.

2020-11-06 21:01:06.486 Saving Account Settings: Account

2020-11-06 21:01:06.594 Network Error during logout.


But if I get up and go to the other machine and close down DIM there, close and restart the the one that failed, it will then work. It was pretty frustrating thinking DIM was broke again until I noticed the pattern.

So maybe there has been some change to session limits in the DIM authentication. Because it was definitely not an issue before like that. Before it would kick out your old one you left running, now it fails on the new instance instead and in this weird passive way with no notification.

Thanks, but I only have 1 computer and I haven't had any luck closing/restarting/reinstalling DIM over the past week. It's still broken and showing 0 downloads.

I filed a support ticket earlier in the week when mine was out completely, it got fixed and ticket resolved. Might give that a shot.

Kharma

Now I have managed to download all my purchases through DIM except Mst Waverly for Sahira 8,  it just refuses and as soon as I click on the download button it immediately says Download failed!  doesn't even try to start downloading.

Also for this file I see in my product library it shows 2 duplicate files to download on the page , both being 196 MB, maybe that has something to do with it being unable to download?

evacyn

I submitted a ticket mid-week. They told me they 'fixed it' but it's obviously still very broken on my end. I sent them a log file and I haven't heard back from them since.

SlimerJSpud

I managed to buy a truckload of content real cheap, and all worked well on the sales end. Thanks Daz! I did all the freebies first, as a separate order. They only showed up as free in the cart.

The only real hitch was that one of my products would not present me with a download page. I do not use DIM. The Cyber future expressions  product did nothing when I clicked on it in the Product library. The product was listed, but did not do anything. If I went to orders first, then opened up my last order and clicked on that product, it took me to the product library page with the product complete. I got it OK using this workaround.

TBorNot

So, why isn't there a button on DIM that says, "This is Broken".  Pressing the button, after an "Are you sure" popup, would send off a support ticket.  You are already logged in, so further authentication is needless.  Clean, easy, quick.

 

melanie

I almost wish they could just restore the old site to what it was before last Sunday's upgrade. It wasn't broken and things were working pretty well. I'm on Day 7 of having no Ready to Download items. just a blank page. I finally put in a ticket for it. Hoping I can download my goodies soon.

ABCA

Starting today (Nov 7) afternoon my Ready to Download list is suddenly empty, too. In the log I see the apparently well-known error:

2020-11-07 20:11:14.507 Network Error during authentication.2020-11-07 20:11:14.507 Json Parser (1,1): Syntax error - expected '{' or '['2020-11-07 20:11:14.507 Unable to parse purchased products2020-11-07 20:11:14.507 Invalid JSON formatting while processing purchased items

Opened a ticket. We'll see.

UPDATE Nov 8 ... Overnight the problem disappeared. DIM works as normal on the next morning w/o any changes on my end. Looks like a server issue that got fixed.

AllenArt

SlimerJSpud said:

I managed to buy a truckload of content real cheap, and all worked well on the sales end. Thanks Daz! I did all the freebies first, as a separate order. They only showed up as free in the cart.

The only real hitch was that one of my products would not present me with a download page. I do not use DIM. The Cyber future expressions  product did nothing when I clicked on it in the Product library. The product was listed, but did not do anything. If I went to orders first, then opened up my last order and clicked on that product, it took me to the product library page with the product complete. I got it OK using this workaround.

There are a few in mine that don't go anywhere as well. Click on the link and nothing happens.

Laurie

Taoz

melanie said:

I almost wish they could just restore the old site to what it was before last Sunday's upgrade. It wasn't broken and things were working pretty well. I'm on Day 7 of having no Ready to Download items. just a blank page. I finally put in a ticket for it. Hoping I can download my goodies soon.

The old site wasn't working very well actually, and there were many things they were unable to fix, that's why they updated to a store where they say all the things they couldn't fix before now can be fixed, just takes a little time.  

Twilight76

thx for the Platinum Club Fix for my old Duration but my new Annual Membership is missing so far.

TBorNot

So, the old site doesn't work and the new site doesn't work.  Gotta love spin symmetry.

 

nomad-ads_8ecd56922e

For some reason TOA Ryder for Genesis 3 Female(s) gives an instantaneous Download Failed.

 

NorthOf45

Wow, new sale page up and running (well, not the prices, yet) in 10 minutes. Getting there.

WendyLuvsCatz

well I am furious 

just got charged $70 PC+ renewal in spite of having cancelled it

on Paypal too

I have to now transfer funds from my emergency account hopefully in time that I don't get a overdrawn fee from my bank on top of it

gniiial

Have you canceled the paypal side after canceling it here?! That's needet to make it work, else paypal transfers the money and you get the renewal... So it would be a paypal thing... 

 

It's been found in: Settings - > Payments -> Manage your Automatic Payments

WendyLuvsCatz

gniiial said:

Have you canceled the paypal side after canceling it here?! That's needet to make it work, else paypal transfers the money and you get the renewal... So it would be a paypal thing... 

 

It's been found in: Settings - > Payments -> Manage your Automatic Payments

yes it's inactive 

I cannot remove it altogether 

gniiial

Mhm... strange. I did it a few days back too and it worked fine for me. First at DAZ and then in Paypal and that's it. I first forgot paypal and Daz was reminding me with Email and here on the site multiple times that i have to cancel paypal too.

Kerya

Noah LGP said:

I don't know what purchase did that but now I own twice SKU 3 'Millennium Man' Michael 1

I'm still looking for Michael 2

 

https://www.daz3d.com/downloader/customer/files#prod_506

DAZ_Rawb

WendyLuvsCatz said:

gniiial said:

Have you canceled the paypal side after canceling it here?! That's needet to make it work, else paypal transfers the money and you get the renewal... So it would be a paypal thing... 

 

It's been found in: Settings - > Payments -> Manage your Automatic Payments

yes it's inactive 

I cannot remove it altogether 

As far as I know, we can't charge/cancel the PayPal subscriptions made before the site switchover. It just runs automatically and then lets us know when a charge worked/didn't work.

 

Subscriptions created in the new system with PayPal we can stop billing at any time, which is really helpful when people pick up some annual membership extensions on sale.

WendyLuvsCatz

It is inactive and I cannot see how to remove it I cannot see an actual charge unless it came out last week

says $0 here

I am confused

no money seems to have come out

..unless I was charged $70 last year in addition to my discounted rejoining then?

Kerya

It might have been the messed up quoting here in the forums. Because gniial's answer doesn't match the quoted text.

 

WendyLuvsCatz

I cancelled it again here (and left feedback)

if it did happen last year and I have no idea, I can live with it

but I cannot afford this right now, transfered some money in case but I was leaving until next year for good reason

I love DAZ content and happily buy it when I have money!!

3Diva

WendyLuvsCatz said:

It is inactive and I cannot see how to remove it I cannot see an actual charge unless it came out last week

says $0 here

I am confused

no money seems to have come out

..unless I was charged $70 last year in addition to my discounted rejoining then?

Did you look under "Preapproved Payments" to make sure the status is cancelled? According to Google to do this you need to:

1. Log in to your PayPal account.
2. Click the Profile (gear) icon next to "Log out."
3. Click Preapproved Payments.
4. Select the payment, and then click Cancel and follow the instructions.

WendyLuvsCatz

yes and my only active one before this screenshot was Epic Games which I cancelled again too when I looked before

that page above was my inactive ones

gniiial

WendyLuvsCatz said:

yes and my only active one before this screenshot was Epic Games which I cancelled again too when I looked before

that page above was my inactive ones

I don't really know. Maybe it would be a good thing to remind paypal too to add a cancelation date too. I think i will do that, because it seems strange that your paypal used an inactive automatic payment to pay something that is on both ends canceled. 

3Diva

WendyLuvsCatz said:

yes and my only active one before this screenshot was Epic Games which I cancelled again too when I looked before

that page above was my inactive ones

Hmmm It said Total Billed "$0.00". You can also use the Activity Tab and do a search for Daz Productions just to make sure you weren't charged. 

WendyLuvsCatz

3Diva said:

WendyLuvsCatz said:

yes and my only active one before this screenshot was Epic Games which I cancelled again too when I looked before

that page above was my inactive ones

Hmmm It said Total Billed "$0.00". You can also use the Activity Tab and do a search for Daz Productions just to make sure you weren't charged. 

yeah will see if in PC+ tomorrow

it said payment $70 today before I cancelled again here! ( had cancelled a week ago too and got booted out of the PC+ forum) I did not screenshot it

So Maybe as DAZ_RAWB said it cancelled it 

just weird I am back in that forum too

I am happy to give DAZ money when I actually have some!!!

2para

It seems that change doesn't lead to better things... Of course, I'm not a conservative, but I often find that every update to the site engine leads to irreparable losses.

This time, the old links to products containing SKUs stopped working. For example, https://www.daz3d.com/catalog/product/view/id/64021, and http://docs.daz3d.com/doku.php/public/read_me/index/64021/start in the Documentation Center. Also, the search (Search Store) on the main page no longer works when you enter SKU.

Not knowing English well, I remember numbers better, so it was important for me.

 

 

Cora Regina

Mark_e593e0a5 said:

Cora Regina said:

Mark_e593e0a5 said:

Cora Regina said:

jamesr said:

My "special gift" coupon isn't very special...it doesn't work. "Coupon code is not valid." Guess I'll have to pass on getting the Genesis 3 bundle I liked. 

And my saved credit card info doesn't work either, though PayPal still does.

Regardless of my personal frustrations, thanks to those who are working to get this sorted.

Did you use it yesterday, by any chance? In Dazlandia, "all weekend" actually means "the one day you use the coupon because we're not gonna reset it," so if you used it yesterday then you're SOL for the remaining days.

Otherwise, try refreshing the cart a bunch of times. That's what it was taking at the start for some people to get it to work. No guarantees, I just woke up and have no idea what chaos the site is in right now, but if your bundle is from the selection Daz provided it could be worth a try.

If your saved credit card info exists from before the changeover, try deleting it from your Payment Methods and then adding it again at checkout.

Yes, same with all the other codes. I did hope that they change this after the CAIRO-GIFTS marketing disaster. Some people live and learn. Some only live....

Bingo. All coupons are one use for the entire weekend, when they really should be giving us new ones each day, promising an all-PFAD from the entire festival at $1.99 catch-up sale (I know I missed out on a few because they decided to update the site during what was supposed to be the catch-up sale, which was subsequently broken for the duration), and pretty much groveling and doing everything they can to restore good will. Free bundles and major discounts on a few items every day, plus a significant extension of PC+ memberships for every single day ours have not worked properly, would be a reasonable start.

I brought up CAIRO-GIFTS specifically in the other thread, like... that wasn't that far in the past, it can't possibly have slipped out of the marketing department's memory already. Then again, there were never really any consequences for that apart from people being really angry on the forums, and Daz doesn't bother reading the forums.

If ignorance is bliss, incompetence and ignorance together must be nirvanic

 

Anyway, for those having coupon problems: If you used them yesterday, they won't work today. Daz meant one use for the entire duration that they advertise the coupon, not one use per day.

DAZ has one really big advantage over other sites: it has the widest base of excellent PA's, doing excellent work, providing us with great items every day. And they know it. They know that the majority of their customer base would stay, regardless of what they are doing.

Yep. We're spoiled for PAs here, and I honestly feel bad for them right now. The rollout happening right in the middle of one of the year's major sales can't have been good for business, given all the days where things either haven't worked at all, or have been unstable to the point that people have been put off buying. That's part of why a catchup sale uninterrupted by site updates would be nice, those of us who missed things because our memberships were messed up, followed by the discounts not working after they were reflagged, etc. could pick that stuff up, but it'd also be a makeup opportunity for the PAs who were hoping to do some volume sales on older products through PFAD and lost out due to bad luck on inclusion dates.

I will say that it seems like things are finally settling down at least some, and I expect we'd all be in at least a somewhat better mood if they finally took steps toward doing things like resolving ownership issues for products that we haven't "owned" for over a week, in spite of having paid for them. That's my big hangup right now. I resent being an unpaid tester, but I really resent not having access to things I've bought and could need to reinstall at any time.