Report sales errors here. "There's Always Another Sale™"

alex86fire · January 2020

$2.99 fixed for me as well. Historical 60% seems fixed too.

Is there any way to check if the correct pricing applied to a previous order?

I think I may have bought some historical stuff when the dicsount was not being applied corectly but I am not sure how to check it.

mwokee · January 2020

I can get the 2.99 but additional discounts are not applied when selecting a new item.

Kev914 · January 2020

I got the $2.99 price with a new item added, but did not get the addtional discount. But it was a pretty sweet deal, so I'm not weeping about it.

otherunicorn · January 2020

mwokee said:

I can get the 2.99 but additional discounts are not applied when selecting a new item.

Same. Just reporting for bug hunt purposes.

Drip · January 2020

L'Adair said:

mwokee said:
2.99 items are 2.99 if you're logged out. Sign in and the prices go up. This happens on different computers and browsers. So it seems to be a bug linked to our individual accounts rather than some kind of browser or operating system....?

Personally, I doubt it. I'm still convinced it's a CloudFlare issue with incomplete data uploaded from the Daz site. Chances are high that regardless of what device you connect with, you are still going through the same CloudFlare mirror site, so you're going to see the same issues.

As someone who worked in the Internet Service Provider industry for a number of years, I've seen services like this that are exceptional when they are starting out, only to become marginal as they oversell the service. CloudFlare continues to add locations to their network, many of which are not owned by CloudFlare or dedicated to the service. More locations means more points where something can go awry.

I'm not impressed with the Magento software Daz uses for the store, a feeling I held long before I started buying products at Daz. However, the issue with the $2.99 products is not consistent for all customers, which brings me back to believing the CloudFlare service is the real issue.

As for not changing the offer when it was obvious the way it was set up wasn't working, I can only think the people who could have made that decision were off on holiday…

The little I had to deal with cloudservices in the past, the problem could be as small as some permission preventing one or two files from updating on some servers, while on other servers they get overwritten with a new version without problem. And that might be caused by anything ranging from the account copying the files from one server to another, to the servers running on different update sets of their operating system. It's easy to explain what they do for websites, but how they do it exactly and how to operate them is very complex. Old fashioned client-server was much easier to operate, though that had its flaws as well, like being a lot more vulnerable to attacks and overloading.

WendyLuvsCatz · January 2020

I didn't get the loyalty either but at least could grab a 6th 2.99 item I could not yesterday

alex86fire · January 2020

alex86fire said:

$2.99 fixed for me as well. Historical 60% seems fixed too.

Is there any way to check if the correct pricing applied to a previous order?

I think I may have bought some historical stuff when the dicsount was not being applied corectly but I am not sure how to check it.

Ok, I added items I bought yesterday in the shopping cart today and received a lower price, I am guessing not all the discounts applied yesterday? I should open up a ticket for a refund of the difference right?

What exactly do I need in the ticket?

AZDigitalArtist · January 2020

mwokee said:

I can get the 2.99 but additional discounts are not applied when selecting a new item.

Same here.

jakiblue · January 2020

Ditto. The $2.99 items are actually working, but not getting discount when adding a new item.

We're halfway there.

AZDigitalArtist said:

mwokee said:

I can get the 2.99 but additional discounts are not applied when selecting a new item.

Same here.

Peter Wade · January 2020

I'm also not getting the loyalty discount when adding a new release. A new release does let me buy more than five $2.99 items so it is being detected, just not fully actioned.

jardine · January 2020

the 2.99 bug has been vanquished!

thank you, and happy new year!

tj_1ca9500b · January 2020

Well, it's closer...

New Item + 2.99 items, items are (finally) showing up as $2.99, but without the advertised 20% extra discount for including a new item.

Hmmm...

Charlie Judge · January 2020

tj_1ca9500b said:

Well, it's closer...

New Item + 2.99 items, items are (finally) showing up as $2.99, but without the advertised 20% extra discount for including a new item.

Hmmm...

Same here. Although I probably won't bother for the small amount involved, you could open a support ticket and request a refund of the missing discount.

AllenArt · January 2020

I got the correct price later on, but I'm not gonna try it again. I'm done doing the chicken dance trying to get stuff to work on this site. Besides, I've got enough content to last me two lifetimes already.

Laurie

otherunicorn · January 2020

So finally, I could buy something at $2.99 - and I promptly bought something I already owned as part of another bundle. Doh! (This counts as a sales error, doesn't it? lol)

Daventaki · January 2020

What should actually qualify you for the discount on the $2.99 items now? Does it have to be the new releases at the top or does the still new releases apply to?

Im still not recieving the extra 20% off the $2.99 items so was thinking about going ahead and purchasing and then submitting at ticket.

otherunicorn · January 2020

Daventaki said:

What should actually qualify you for the discount on the $2.99 items now? Does it have to be the new releases at the top or does the still new releases apply to?

Im still not recieving the extra 20% off the $2.99 items so was thinking about going ahead and purchasing and then submitting at ticket.

That seems to be the best method. They mention that they only partially solved the issue, and the small discrepancy would be managable by those without a lot of funds to hand. Being temporarily out of 80 cents (or whatever it is) per item is a lot less than $7.00 per item.

Sempie · January 2020

$2.99 sale worked for me as well.

And only because I'm awake and online at 05.50 AM (Germany)

Would've missed it if I got up at 08:00, as I had planned....

Could now buy a single card at $14.95, not the rest of it.

How about extending the sale one or two days more to give people the opportunity to catch up...?

(I theoretically could have bought 50 $2.99 items in 10 days, not a mere 5....)

Cris Palomino · January 2020

Sempie said:

$2.99 sale worked for me as well.

And only bcause I'm awake and online at 05.50 AM (Germany)

Would've missed it if I got up at 08:00, as I had planned....

Could now buy a single card at $14.95, not the rest of it.

How about extending the sale one or two days more to give people the opportunity to catch up...?

You'd have to suggest that through a ticket for feedback. Remember, these are user-to-user forums.

Sempie · January 2020

Cris Palomino said:

Sempie said:

$2.99 sale worked for me as well.

And only bcause I'm awake and online at 05.50 AM (Germany)

Would've missed it if I got up at 08:00, as I had planned....

Could now buy a single card at $14.95, not the rest of it.

How about extending the sale one or two days more to give people the opportunity to catch up...?

You'd have to suggest that through a ticket for feedback. Remember, these are user-to-user forums.

Did send a ticket with this suggestion.

I guess with the tickets they still have to process, they'll get to read it by the end of the month....

Daventaki · January 2020

What should actually qualify you for the 20% discount on the $2.99 items now? Does it have to be the new releases at the top or does the still new releases apply to?

Cris Palomino · January 2020

Daventaki said:

What should actually qualify you for the 20% discount on the $2.99 items now? Does it have to be the new releases at the top or does the still new releases apply to?

It should be adding a new item to the cart, but for some that negates the sale period. That was my case, so I removed the new one and just bought the items at 2.99.

jakiblue · January 2020

while the $2.99 are working, the 20% off for having a new release isn't - as people have mentioned. What should the $2.99 drop to? Just wondering whether to send in a ticket for it.

should it be $2.40?

Cris Palomino · January 2020

jakiblue said:

while the $2.99 are working, the 20% off for having a new release isn't - as people have mentioned. What should the $2.99 drop to? Just wondering whether to send in a ticket for it.

should it be $2.40?

With 20%, I believe so.

jakiblue · January 2020

Thanks Cris. My math not strong. LOL

Cris Palomino said:

jakiblue said:

while the $2.99 are working, the 20% off for having a new release isn't - as people have mentioned. What should the $2.99 drop to? Just wondering whether to send in a ticket for it.

should it be $2.40?

With 20%, I believe so.