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Report sales errors here. "There's Always Another Sale™"

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Comments

  • ALLIEKATBLUEALLIEKATBLUE Posts: 2,983
    Looks fixed for me
  • LasciareLasciare Posts: 184
    Lasciare said:

    In my cart, the loyalty discount does not apply to featured artist catalogs.

    Now it's working...

  • Charlie JudgeCharlie Judge Posts: 13,488
    edited December 2019

    Also appears to now be fixed for me. Thanks, Cris and DAZ.

    Post edited by Charlie Judge on
  • Lothar WeberLothar Weber Posts: 1,611

    Working now, thank you for your work on a weekend heart

  • Cris PalominoCris Palomino Posts: 12,799
    Charlie Judge said:

    Also appears to now be fixed for me. Thanks, Cris and DAZ.

    Was just about to come in and comment it was fixed. glad it's working now.

  • mcorrmcorr Posts: 1,105

    ... and after santa’s little helpers had fixed what had gone wrong, happiness, peace and content spread thru the kindom ...

    (translation: all — including me — happy now that the festive gorging has been allowed to proceed)

  • Lothar WeberLothar Weber Posts: 1,611
    Cris Palomino said:
    Charlie Judge said:

    Also appears to now be fixed for me. Thanks, Cris and DAZ.

    Was just about to come in and comment it was fixed. glad it's working now.

    With a little patience and peace... we're all happy now yesheart  - again, thank you Cris and the Team.

  • GreymomGreymom Posts: 1,147

    Working!  Thanks!

     

  • AZDigitalArtistAZDigitalArtist Posts: 810

    Thank you to Cris and the team for getting things working again!  Especially at holiday time.

  • mcorrmcorr Posts: 1,105
    edited December 2019
    otherunicorn said:

    Would it not make LOADS of sense for the changeover to be at DAZ MIDDAY instead of midnight? That way staff would be there to check it works and deal with it when it doesn't.

    Separating the various elements of the sale into separate pages would also be advantages. At the moment, two banners lead to the same page which has at least two different types of sale. Instead, there would be one banner for "Today Only", and one for "Loyalty". That would be so much less confusing than "loyalty doesn't apply to this bit, this bit is only today, this bit is for loyalty, unless it is one of these, etc.".
     

    midday sounds eminently reasonable ... but that either doesn't work for some logistics/staff reason, or it's beyond DAZ, (which seems to think that when something doesn't work, do it again and again and again -- the very definition of insanity) ... but hey, DAZ is reasonable about it's prices, especially if you are willing to wait until they drop to rock bottom. It is what it is ... not perfect, but people like Richard and Chris keep all the CS moving parts and the spinning plates from all crashing .... for which I am grateful. The 6 hours plus today to fix stuff does, however, seem excessive ... I recommend just moving on with life until things are sorted (which may be a good strategy, because judging by a long past trend, these problems will not (repeat: not) go away .... DAZ is synonymous with sales that just don't go down the way they should).

    Post edited by mcorr on
  • LeanaLeana Posts: 13,137

    midday sounds eminently reasonable ... but that either doesn't work for some logistics/staff reason, or it's beyond DAZ, (which seems to think that when something doesn't work, do it again and again and again -- the very definition of insanity) ...

    That doesn't work because that's the time where quite a lot of US customers are shopping.

    The 6 hours plus today to fix stuff does, however, seem excessive ...

    That happened in the middle of the night, on a weekend. Having to wait until people who could fix it were awake is not that surprising....

  • Sagittarian 3D RendererSagittarian 3D Renderer Posts: 1,199
    davidtriune said:
    Habulin Dati said:
    daveso said:
    2.99 stuff with new item becomes 10.95 each. Hurry and fix daz. It's nearly the weekend

    We are so "abandoned" during weekends crying 

    lmao crying

    Seriously, we are on our own every weekend. Our problems will be attended on Monday! We are screwed for the meantime crying

  • Richard HaseltineRichard Haseltine Posts: 110,145
    Habulin Dati said:
    davidtriune said:
    Habulin Dati said:
    daveso said:
    2.99 stuff with new item becomes 10.95 each. Hurry and fix daz. It's nearly the weekend

    We are so "abandoned" during weekends crying 

    lmao crying

    Seriously, we are on our own every weekend. Our problems will be attended on Monday! We are screwed for the meantime crying

    Except issues were fixed today.

  • Charlie JudgeCharlie Judge Posts: 13,488
    Richard Haseltine said:
    Habulin Dati said:
    davidtriune said:
    Habulin Dati said:
    daveso said:
    2.99 stuff with new item becomes 10.95 each. Hurry and fix daz. It's nearly the weekend

    We are so "abandoned" during weekends crying 

    lmao crying

    Seriously, we are on our own every weekend. Our problems will be attended on Monday! We are screwed for the meantime crying

    Except issues were fixed today.

    Yes, and a great big thank you to the DAZ staff and the mods for the extra  effort yesyes

  • EllessarrEllessarr Posts: 1,395

    price in the cart bugged:

     

    ok i was looking at some products when i saw that product:

     

    in his page he is saying which he is at 66%(because i have the extra 30% from platinum) but when i add the stuff to my cart instead of the price fall even more due to the "extra" 30 from the holiday discount the price goes opposite and "rise"

    it was supposed to go down and not up any chance to fixe that?

  • Cris PalominoCris Palomino Posts: 12,799
    edited December 2019
    Ellessarr said:

    price in the cart bugged:

     

    ok i was looking at some products when i saw that product:

     

    in his page he is saying which he is at 66%(because i have the extra 30% from platinum) but when i add the stuff to my cart instead of the price fall even more due to the "extra" 30 from the holiday discount the price goes opposite and "rise"

    it was supposed to go down and not up any chance to fixe that?

    That's very odd. On my page, it shows it's 41% off to start with; price 23.97. When it goes to 50% with a new debut and then 30% discount added, it goes to 13.98.

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    Post edited by Cris Palomino on
  • WonderlandWonderland Posts: 7,137
    Ellessarr said:

    price in the cart bugged:

     

    ok i was looking at some products when i saw that product:

     

    in his page he is saying which he is at 66%(because i have the extra 30% from platinum) but when i add the stuff to my cart instead of the price fall even more due to the "extra" 30 from the holiday discount the price goes opposite and "rise"

    it was supposed to go down and not up any chance to fixe that?

    Lyoness was on sale yesterday for 66% off. Today it's back to 40%. 

  • rekrek Posts: 45

    The 'Buy any New Release over $1 get as much as you want for $2.99 each plus 20% OFF* them' does again not work for me today. (the '5-for-2.99' part does work though)

    Now I wonder.. it DID work yesterday and I bought an item or two under that condition. I wonder if the '* Usable once per customer....' part of the condition somehow lingers on for me. I know it's supposed to reset daily, but maybe it didn't/doesn't under certain circumstances? Maybe depending on at what exact time I bought the stuff?

     

  • Cris PalominoCris Palomino Posts: 12,799
    Wonderland said:
    Ellessarr said:

    price in the cart bugged:

     

    ok i was looking at some products when i saw that product:

     

    in his page he is saying which he is at 66%(because i have the extra 30% from platinum) but when i add the stuff to my cart instead of the price fall even more due to the "extra" 30 from the holiday discount the price goes opposite and "rise"

    it was supposed to go down and not up any chance to fixe that?

    Lyoness was on sale yesterday for 66% off. Today it's back to 40%. 

    Yes, I wondered if they had the page open from yesterday.

  • Cris PalominoCris Palomino Posts: 12,799
    rek said:

    The 'Buy any New Release over $1 get as much as you want for $2.99 each plus 20% OFF* them' does again not work for me today. (the '5-for-2.99' part does work though)

    Now I wonder.. it DID work yesterday and I bought an item or two under that condition. I wonder if the '* Usable once per customer....' part of the condition somehow lingers on for me. I know it's supposed to reset daily, but maybe it didn't/doesn't under certain circumstances? Maybe depending on at what exact time I bought the stuff?

     

    Ok, so tonight, I got four items for 2.99. I can't tell you if I've bought before, I don't remember, but to test, I put another 2.99er in the cart which would have made five overall since I had purchased four. It stayed at 2.99. I added another for a sixth item and it stayed at 2.99 which, to me, means per cart. I added a new item and got an additional discount.

  • ChoholeChohole Posts: 33,604
    edited December 2019

    I wonder if those who are having problems with this have the problem caused by a cache not emptying properly on their browser.
    I wonder how much it would help them  if they emptied cache, cleared cookies and history and then rebooted the computer to makes sure the cache was completely clear.

    Could be worth a try,  I can't check as I have my computer set to clear cache every time I close down, and I close down every night

    Post edited by Chohole on
  • Lothar WeberLothar Weber Posts: 1,611

    Got one new release, five 2.99 items and three free items - but no discount on the 2.99 items, just the standard price

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  • otherunicornotherunicorn Posts: 374
    Lothar Weber said:

    Got one new release, five 2.99 items and three free items - but no discount on the 2.99 items, just the standard price

    always buy the free items as a separate purchase. that way they cannot interfere with other calculations. It isn't always the problem, but often enough it IS.

  • Lothar WeberLothar Weber Posts: 1,611
    otherunicorn said:
    Lothar Weber said:

    Got one new release, five 2.99 items and three free items - but no discount on the 2.99 items, just the standard price

    always buy the free items as a separate purchase. that way they cannot interfere with other calculations. It isn't always the problem, but often enough it IS.

    Will try that - as soon as the cart function is available again... Thank you

  • WonderlandWonderland Posts: 7,137

    Can't even open my cart. I keep getting magento errors. I couldn't even log in on my phone but I'm already logged in here. Can't add anything to my cart or check out.

  • Lothar WeberLothar Weber Posts: 1,611

    Maybe restart of the servers - to clear all errors... hope so wink

  • ChoholeChohole Posts: 33,604

    Site seems to sorted now

     

  • Lothar WeberLothar Weber Posts: 1,611

    Nope, restart changed nothing at the discount...

  • Cris PalominoCris Palomino Posts: 12,799

    We had some magento problems, site was down, too, shop and cart should now work as well.

  • Lothar WeberLothar Weber Posts: 1,611
    otherunicorn said:
    Lothar Weber said:

    Got one new release, five 2.99 items and three free items - but no discount on the 2.99 items, just the standard price

    always buy the free items as a separate purchase. that way they cannot interfere with other calculations. It isn't always the problem, but often enough it IS.

    Ok. tried that - no change...

This discussion has been closed.