Report sales errors here. "There's Always Another Sale™"
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Daz has been notified; they are trying to find the root of the problem.
The root of the problem might be the shop software *cough*
Surely you jest!
As for me, no discount, no sale, and I did have over $100 worth in the cart. After yesterdays no sale event, I really don't feel like stuffing around with another no sale event today.
Folks, that's really annoying. Did a separate order for a holiday product yesterday to get it at $2.99 whereas I would have been entitled to an additional discount with a new release. Now, even the loyalty discount is no longer working. Oh and by the way, a little change in that list of holiday products from time to time would be nice.
No loyalty discount here. Now I'm feeling like being very disloyal..
In my opinion, after the PC+ sales, this is the biggest sale of the entire year. Having to set up different sales each day is not an easy task, and some errors may occur. It's normal to have glitches. It's great if they get fixed. If not, there's always another sale.
Daz is working on things, though some of it needs for them to work from the offices and it's middle of the night and the weekend. For the time being, only tickets can handle this or wait till the problem can be addressed.
are you supposed to get your loyalty discount on the "65% off these select artist catalogs"?
*Loyalty Discount only applies to items featured as part of the "2019 Holiday Sale". Excludes Memberships, Gift Cards and "Today Only" offers.
Means no? Sorry for the stupid question, since yesterday loyalty discount applied on these...
Yes but none of the loyalty discounts are working right now.
well, they are part of the 2019 Holiday sale, as they are on the 2019 Holiday Sale page. So...yes?
I wanted to check as I'm sure it has applied to items I've purchased from the artists in that 65% off sale before...but then I wondered if it wasn't supposed to?
Ah ok, thanks Alicia! I wasn't aware they weren't as I had already checked out and it just occurred to me as I was reading the emailed invoice.
Would it not make LOADS of sense for the changeover to be at DAZ MIDDAY instead of midnight? That way staff would be there to check it works and deal with it when it doesn't.
Separating the various elements of the sale into separate pages would also be advantages. At the moment, two banners lead to the same page which has at least two different types of sale. Instead, there would be one banner for "Today Only", and one for "Loyalty". That would be so much less confusing than "loyalty doesn't apply to this bit, this bit is only today, this bit is for loyalty, unless it is one of these, etc.".
On the other hand, if they did that many more people would be likely shopping during changeover period, which would not be a good idea.
The 65% PAs are not in Today Only so they should get the loyalty discount.
Edit: it could be these are actually in the Today Only block, so may not. Since I can't test atm, it's hard to verify.
Could be? Then I have to wait with my order till it's clear...
The three 65% off PAs are at the bottom of the Today Only block, sitting on the same color background as the rest of the Today Only stuff.
They're also in Featured Artists, which would qualify them for the loyalty discount again. Featured Artists + New Release + Loyalty Discount also results in a 65% discount, so it'd be a bit weird to highlight those artists as a special offer at the top of the page, but not really set them apart from the rest of the artists at the bottom, of which they're also a part.
And yesterday they qualified... confusing.
*cough* *cough* *cough* *cough* *cough* *cough*
loyality not working for me either. *cough* *cough* *cough*
PA stuff also not working *cough* *cough* *cough*
Only the 2.99 deal is working .... (no cough)
Ha! The 2.99 with discount if you buy 1 or more new items works today (certainly didn't work for me yesterday), but nothing else about the sale is working. Someone really needs to figure out why this happens. This is not the first time that we've had these weird issues where it works for some people and not others.
I believe that's what I said.
The problem with some of these, like the 2.99 problems from yesterday, is that Daz was unable to reproduce the problem and if you can't, there is no way for you to see what the problem is. There were also customers for which it worked; again making it difficult to diagnose and remedy.
Featured Artist section is the same? without loyalty discount? - that's really not in the "today only" section... - wondering
In my cart, the loyalty discount does not apply to featured artist catalogs.
Yes, that's what I mean... yesterday it works also for that - still holding my order...
I am a bit surprised that Daz is not able to reproduce what at least a significant number of customers is experiencing. Seems like their method of testing is very limited.
@Cris Palomino
Loyalty bonus not working today. Also surprised that tha main discount issue isn't reproducible. Worked fine yesterday and all the previous days of December.
Just fixed for me as of 0842 CST USA
Well, more than six hours later and still not working. With a large order a ticket would be very cumbersome and time consuming for me; plus with the current long delays for ticket resolution that route is just not feasible for me. So, maybe DAZ wants me to keep my money???
But, thanks anyway, for reporting.