Loading...
> >

!! Store Issues - Known Problems - Please Read !!

1…8687899192…98

Comments

  • KeryaKerya Posts: 10,943

    Catherine3678ab said:

    Richard Haseltine said:

    Catherine3678ab said:

    At some point as fas as I know, all my products were in my Product Library. Now the occasional one is still listed but the actual product page does not display. Nothing to download either. The java box with the circle thing appears [as though loading a page] and that's it. I put in a ticket concerning one product - it's a product that was shuffled around to be as part of a bundle. I noticed that it is being put into more than one bundle. So I'm getting rather leery about purchasing any of these bundles because what is happening to the products already in our Product Library?! They are not supposed to disappear.

    That has happened to soem people, I'm not sure if it's meant to be  resolved in geenral and yours is a special case or if it is still hanging in geenral. Please open a ticket in case it requires individual attention.

     Thank you, and yes I had done so. Support is trying I guess but so far wild guess they don't know why this is happening. Wanting me to try different browsers etc. My mind figures if this browser can download item A, it can download item B -- if item B ever shows up again. That doesn't sound like a browser problem to me.

    update: it does not work in Microsoft's E either.

     

    Taoz made a script to search your Product Library for those swirlies:

    https://www.daz3d.com/forums/discussion/comment/6338921/#Comment_6338921

    I had 48 of them, submitted a help ticked 7 days ago and didn't get any answer at all ... yay. Not.

  • Sven DullahSven Dullah Posts: 7,621

    When browsing the DAZ forums my browser says "getting data from www.facebook.com". WTF! I've never even visited facebook, much less created an account. And, for everybody's information, since DAZ is ignoring my rquest for a refund now for several months and despite asking regularely what is going on, I've decided to give them another week. After that I will delete my credit card data and never look back.

  • Richard HaseltineRichard Haseltine Posts: 101,113

    Sven Dullah said:

    When browsing the DAZ forums my browser says "getting data from www.facebook.com". WTF! I've never even visited facebook, much less created an account. And, for everybody's information, since DAZ is ignoring my rquest for a refund now for several months and despite asking regularely what is going on, I've decided to give them another week. After that I will delete my credit card data and never look back.

    What is the icket number? Was this a straight, within thirty days request or was it a later request once a technical issue proved irresolvable?

  • SevrinSevrin Posts: 6,308

    New Store is Worse in Every Way - Part #538

    If you're looking for textures with names that don't include the base product name you're stuck with Google searches. For example https://www.daz3d.com/elegant-embroideries the item doesn't show up if you search for "marionette".  It used to.

    The only thing that has improved is that the store turns over quicker, which means that all the same old errors show up earlier and since that doesn't make the sun rise over Utah any earlier, the same old errors are visible longer.  Since DAZ management doesn't appear to have been aware of the structure of store, viz DAZ_Rawb's comments about not knowing how the store and gallery were linked, it's hard to be optimistic that things will get better soon.

  • Catherine3678abCatherine3678ab Posts: 8,352

    Kerya said:

    .... edit

     

    Taoz made a script to search your Product Library for those swirlies:

    https://www.daz3d.com/forums/discussion/comment/6338921/#Comment_6338921

    I had 48 of them, submitted a help ticked 7 days ago and didn't get any answer at all ... yay. Not.

    Thank you!

  • Sven DullahSven Dullah Posts: 7,621

    Richard Haseltine said:

    Sven Dullah said:

    When browsing the DAZ forums my browser says "getting data from www.facebook.com". WTF! I've never even visited facebook, much less created an account. And, for everybody's information, since DAZ is ignoring my rquest for a refund now for several months and despite asking regularely what is going on, I've decided to give them another week. After that I will delete my credit card data and never look back.

    What is the icket number? Was this a straight, within thirty days request or was it a later request once a technical issue proved irresolvable?

    ID 350491, opened on the day of purchase. I first asked them why the RSL presets mentioned in the product description infact were MDL presets renamed RSL and put in a 3Delight folder. They told me the MDL presets are 3Delight materials. I asked for a refund. After that dead silence. (Long story short)

  • Richard HaseltineRichard Haseltine Posts: 101,113

    Sven Dullah said:

    Richard Haseltine said:

    Sven Dullah said:

    When browsing the DAZ forums my browser says "getting data from www.facebook.com". WTF! I've never even visited facebook, much less created an account. And, for everybody's information, since DAZ is ignoring my rquest for a refund now for several months and despite asking regularely what is going on, I've decided to give them another week. After that I will delete my credit card data and never look back.

    What is the icket number? Was this a straight, within thirty days request or was it a later request once a technical issue proved irresolvable?

    ID 350491, opened on the day of purchase. I first asked them why the RSL presets mentioned in the product description infact were MDL presets renamed RSL and put in a 3Delight folder. They told me the MDL presets are 3Delight materials. I asked for a refund. After that dead silence. (Long story short)

    Thanks

  • NovicaNovica Posts: 23,892

    Taoz said:

    Here's the Library Scanner for those who want to try it:

    UPDATED:   

    https://3dcontentmanagers.com/software/freeware/pls-daz/updates/pls-daz-1001.zip
    https://www.daz3d.com/forums/discussion/comment/6341471/#Comment_6341471


    Just extract into a folder and run the .exe.

    First screen is for logging in, after you're logged in click the Scan Product Library button to open the library scanner window.  Wait until it says "READY".

    Change the settings and options if you don't want the default ones, and then click the Scan button to start scanning.  You can change the Retry and Pause settings while it's scanning, but don't touch or change anything else.

    It's recommended to scan until it finish by itself but you can cancel and continue later if needed.  When continuing after a cancel, first open the error.log file (in the Data folder) and scroll to the end.  Here you'll see this:

     

    I'm running it now, it's been about five hours (I have a LOT of stuff)  What exactly is this scanning for?  The subject came up due to black swirlies, but is this just identifying what has images missing, or the lack of manual downloads, what?  Does it identify any missing DIM products/interact with DIM in any way?   Thanks for providing the script, I just need to know what it can and can't identify. I have a TON of 500 errors :(      

  • KeryaKerya Posts: 10,943
    edited December 2020

    I'm running it now, it's been about five hours (I have a LOT of stuff)  What exactly is this scanning for?  The subject came up due to black swirlies, but is this just identifying what has images missing, or the lack of manual downloads, what?  Does it identify any missing DIM products/interact with DIM in any way?   Thanks for providing the script, I just need to know what it can and can't identify. I have a TON of 500 errors :(      

     

    It does identify the pages that only show black swirlies - no product page loading at all.

    To identify products that are not in DIM: https://www.daz3d.com/forums/discussion/comment/6333841/#Comment_6333841

    As for "no downloads", but product page loading ... unfortunately I don't know of a script for that. At the moment I am going through my orders, loading each and clicking each to go to the product page, look for green download buttons, close page. No download buttons: contact support ... fun.

    Post edited by Kerya on
  • nemesis10nemesis10 Posts: 3,439

    No download for MR Germo

  • TaozTaoz Posts: 9,943
    edited December 2020

    Novica said:

    Taoz said:

    Here's the Library Scanner for those who want to try it:

    UPDATED:   

    https://3dcontentmanagers.com/software/freeware/pls-daz/updates/pls-daz-1001.zip
    https://www.daz3d.com/forums/discussion/comment/6341471/#Comment_6341471


    Just extract into a folder and run the .exe.

    First screen is for logging in, after you're logged in click the Scan Product Library button to open the library scanner window.  Wait until it says "READY".

    Change the settings and options if you don't want the default ones, and then click the Scan button to start scanning.  You can change the Retry and Pause settings while it's scanning, but don't touch or change anything else.

    It's recommended to scan until it finish by itself but you can cancel and continue later if needed.  When continuing after a cancel, first open the error.log file (in the Data folder) and scroll to the end.  Here you'll see this:

     

    I'm running it now, it's been about five hours (I have a LOT of stuff)  What exactly is this scanning for?  The subject came up due to black swirlies, but is this just identifying what has images missing, or the lack of manual downloads, what?  Does it identify any missing DIM products/interact with DIM in any way?   Thanks for providing the script, I just need to know what it can and can't identify. I have a TON of 500 errors :(      

     https://www.daz3d.com/forums/discussion/comment/6359446/#Comment_6359446

    How many errors do you have - 500, 1000, 5000 (each line in product_errors_csv.txt is an error) ?  With the number of products you have, 500-1000 errors when you're finished would be normal I think, if you have several thousand there may be other server problems triggering the 500 error - it's a more general error which also covers different other problems but it seems to be rare that these occur.

    Post edited by Taoz on
  • TaozTaoz Posts: 9,943

    Kerya said:

    I'm running it now, it's been about five hours (I have a LOT of stuff)  What exactly is this scanning for?  The subject came up due to black swirlies, but is this just identifying what has images missing, or the lack of manual downloads, what?  Does it identify any missing DIM products/interact with DIM in any way?   Thanks for providing the script, I just need to know what it can and can't identify. I have a TON of 500 errors :(      

     

    It does identify the pages that only show black swirlies - no product page loading at all.

    To identify products that are not in DIM: https://www.daz3d.com/forums/discussion/comment/6333841/#Comment_6333841

    As for "no downloads", but product page loading ... unfortunately I don't know of a script for that. At the moment I am going through my orders, loading each and clicking each to go to the product page, look for green download buttons, close page. No download buttons: contact support ... fun.

    I'm thinking of making the swirly scanner check for other things on the library pages, so it also reports the status (missing download and product page links etc.) of the readable pages.  It downloads the library page content anyway so it's not a lot of work.  Will take a look at it one of the next days...

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,400

    nemesis10 said:

    No download for MR Germo

    I've reported this, thanks

  • NovicaNovica Posts: 23,892

    Taoz said:

    Novica said:

    Taoz said:

    Here's the Library Scanner for those who want to try it:

    UPDATED:   

    https://3dcontentmanagers.com/software/freeware/pls-daz/updates/pls-daz-1001.zip
    https://www.daz3d.com/forums/discussion/comment/6341471/#Comment_6341471


    Just extract into a folder and run the .exe.

    First screen is for logging in, after you're logged in click the Scan Product Library button to open the library scanner window.  Wait until it says "READY".

    Change the settings and options if you don't want the default ones, and then click the Scan button to start scanning.  You can change the Retry and Pause settings while it's scanning, but don't touch or change anything else.

    It's recommended to scan until it finish by itself but you can cancel and continue later if needed.  When continuing after a cancel, first open the error.log file (in the Data folder) and scroll to the end.  Here you'll see this:

     

    I'm running it now, it's been about five hours (I have a LOT of stuff)  What exactly is this scanning for?  The subject came up due to black swirlies, but is this just identifying what has images missing, or the lack of manual downloads, what?  Does it identify any missing DIM products/interact with DIM in any way?   Thanks for providing the script, I just need to know what it can and can't identify. I have a TON of 500 errors :(      

     https://www.daz3d.com/forums/discussion/comment/6359446/#Comment_6359446

    How many errors do you have - 500, 1000, 5000 (each line in product_errors_csv.txt is an error) ?  With the number of products you have, 500-1000 errors when you're finished would be normal I think, if you have several thousand there may be other server problems triggering the 500 error - it's a more general error which also covers different other problems but it seems to be rare that these occur.

    I've got around 600.  Also, the count of the products doesn't match anything, it was off by over 3,100 products compared to what I have for downloads in DIM. Does that mean those products are missing from my Product Library? 

  • KeryaKerya Posts: 10,943

    Novica said:

    Taoz said:

    Novica said:

    Taoz said:

    Here's the Library Scanner for those who want to try it:

    UPDATED:   

    https://3dcontentmanagers.com/software/freeware/pls-daz/updates/pls-daz-1001.zip
    https://www.daz3d.com/forums/discussion/comment/6341471/#Comment_6341471


    Just extract into a folder and run the .exe.

    First screen is for logging in, after you're logged in click the Scan Product Library button to open the library scanner window.  Wait until it says "READY".

    Change the settings and options if you don't want the default ones, and then click the Scan button to start scanning.  You can change the Retry and Pause settings while it's scanning, but don't touch or change anything else.

    It's recommended to scan until it finish by itself but you can cancel and continue later if needed.  When continuing after a cancel, first open the error.log file (in the Data folder) and scroll to the end.  Here you'll see this:

     

    I'm running it now, it's been about five hours (I have a LOT of stuff)  What exactly is this scanning for?  The subject came up due to black swirlies, but is this just identifying what has images missing, or the lack of manual downloads, what?  Does it identify any missing DIM products/interact with DIM in any way?   Thanks for providing the script, I just need to know what it can and can't identify. I have a TON of 500 errors :(      

     https://www.daz3d.com/forums/discussion/comment/6359446/#Comment_6359446

    How many errors do you have - 500, 1000, 5000 (each line in product_errors_csv.txt is an error) ?  With the number of products you have, 500-1000 errors when you're finished would be normal I think, if you have several thousand there may be other server problems triggering the 500 error - it's a more general error which also covers different other problems but it seems to be rare that these occur.

    I've got around 600.  Also, the count of the products doesn't match anything, it was off by over 3,100 products compared to what I have for downloads in DIM. Does that mean those products are missing from my Product Library? 

     

    I don't think the number of downloads in DIM compares to number of products in the product library  - there is often more than one download for one product in DIM (DazStudio files, Poser files, in some cases Daz Legacy or Poser companion files, in very rare cases a bryce file too).

  • KeryaKerya Posts: 10,943
    edited December 2020

    Taoz said:

    Kerya said:

    I'm running it now, it's been about five hours (I have a LOT of stuff)  What exactly is this scanning for?  The subject came up due to black swirlies, but is this just identifying what has images missing, or the lack of manual downloads, what?  Does it identify any missing DIM products/interact with DIM in any way?   Thanks for providing the script, I just need to know what it can and can't identify. I have a TON of 500 errors :(      

     

    It does identify the pages that only show black swirlies - no product page loading at all.

    To identify products that are not in DIM: https://www.daz3d.com/forums/discussion/comment/6333841/#Comment_6333841

    As for "no downloads", but product page loading ... unfortunately I don't know of a script for that. At the moment I am going through my orders, loading each and clicking each to go to the product page, look for green download buttons, close page. No download buttons: contact support ... fun.

    I'm thinking of making the swirly scanner check for other things on the library pages, so it also reports the status (missing download and product page links etc.) of the readable pages.  It downloads the library page content anyway so it's not a lot of work.  Will take a look at it one of the next days...

     

    That would be brilliant!

    Most of the times the part with the download buttons is simply badly formatted and ends up at the bottom of the page, like here:

    https://www.daz3d.com/downloader/customer/files#prod_5745/

     

    But sometimes there are no download buttons at the bottom:

    https://www.daz3d.com/downloader/customer/files#prod_4184

    or

    https://www.daz3d.com/downloader/customer/files#prod_2871

    or

    https://www.daz3d.com/downloader/customer/files#prod_12210/

     

    Post edited by Kerya on
  • NovicaNovica Posts: 23,892
    edited December 2020

    @kerya  Yeah, I know that all those "bundles" listings in Product Library throw that off too. Good point about those other types of files, hadn't thought about that. I don't have Bryce or any of that showing though in DIM. 

    Post edited by Novica on
  • dawnbladedawnblade Posts: 1,723
    edited December 2020
    "Your order contains some products that are not currently available through DAZ Install Manager. Visit this order's details to manually download and install your products." So far, there hasn't been a product I couldn't install using DIM.
    Post edited by dawnblade on
  • HoroHoro Posts: 10,669

    DIM works for Studio only, but not for Bryce.

  • Noah LGPNoah LGP Posts: 2,592
    edited December 2020

    Jack Tomalin said:

    CURRENT ISSUES:

    There might be browser-specific quirks, and a few other minor things.. but I believe the big show stopping bugs are now sorted.

    Store search - still being worked on

    Galleries will be back ASAP.

    I will add stuff back in as it's brought to my attention.

     

    Don't forget the link to the addons are still missing in the product page.

    I must search them manually one by one for each product in my shopping cart.

    Post edited by Noah LGP on
  • jjmainorjjmainor Posts: 487

    dawnblade said:

    "Your order contains some products that are not currently available through DAZ Install Manager. Visit this order's details to manually download and install your products." So far, there hasn't been a product I couldn't install using DIM.

     I picked up a couple tutorials a while back that were manual DL only...probably because they don't install to DS

     

  • Catherine3678abCatherine3678ab Posts: 8,352

    jjmainor said:

    dawnblade said:

    "Your order contains some products that are not currently available through DAZ Install Manager. Visit this order's details to manually download and install your products." So far, there hasn't been a product I couldn't install using DIM.

     I picked up a couple tutorials a while back that were manual DL only...probably because they don't install to DS

     

    Usually or often that means there are templates available for download.

  • 3Diva3Diva Posts: 11,575
    edited January 2021

    I've been trying to buy a gift card all evening but the site won't let me. It keeps giving me the error message "Your PayPal transaction could not be processed at this time". I'd REALLY like to get a gift card before the sale is over, which is QUICKLY approaching. What do I do to get the site to actually process my Paypal order?

    I've tried logging out and back in. I've tried making sure I'm logged out on my mobile device. What do I need to do to get the transaction to go through? I've never had this issue before.

    Post edited by 3Diva on
  • Catherine3678abCatherine3678ab Posts: 8,352

    3Diva said:

    I've been trying to buy a gift card all evening but the site won't let me. It keeps giving me the error message "Your PayPal transaction could not be processed at this time". I'd REALLY like to get a gift card before the sale is over, which is QUICKLY approaching. What do I do to get the site to actually process my Paypal order?

    I've tried logging out and back in. I've tried making sure I'm logged out on my mobile device. What do I need to do to get the transaction to go through? I've never had this issue before.

    I don't know. Might it help if you were also logged in at Paypal?

  • 3Diva3Diva Posts: 11,575

    Catherine3678ab said:

    3Diva said:

    I've been trying to buy a gift card all evening but the site won't let me. It keeps giving me the error message "Your PayPal transaction could not be processed at this time". I'd REALLY like to get a gift card before the sale is over, which is QUICKLY approaching. What do I do to get the site to actually process my Paypal order?

    I've tried logging out and back in. I've tried making sure I'm logged out on my mobile device. What do I need to do to get the transaction to go through? I've never had this issue before.

    I don't know. Might it help if you were also logged in at Paypal?

    Thanks, I tried that but it didn't help.

    I tried a bunch of different things and I was finally able to get it to go through. I tried logging out and back in, I made sure I was only logged in on one device (in case that was the issue for some reason), I tried selecting a different payment type first and then selecting Paypal, etc. None of that worked but then I tried a couple of other things that finally worked. I don't know WHICH of these things is what did the trick but here's what I did (in case anyone else is having the issue):

    1) I created a new credit card profile (since I don't pay with CC I just added some zeros), 2) logged out and back in (again), and 3) cleared my cart and then rebuilt it (which came up to a slightly different total)

    One or more of those things seem to have done the trick and I was finally able to check out with Paypal after doing those three things.

  • KeryaKerya Posts: 10,943

    Horo said:

    DIM works for Studio only, but not for Bryce.

     

    Not for installing ... for downloading Bryce content, it works. You just have to tell DIM in the Advanced Settings, Downloads, Application Tags that you want to see the Bryce files too.

  • lorraineopualorraineopua Posts: 642
    edited January 2021

    No manual download available for Studio 4 Pro in product library, nothing on page except description.

     

    Capture.JPG
    1024 x 896 - 52K
    Post edited by lorraineopua on
  • Catherine3678abCatherine3678ab Posts: 8,352

    lorraineopua said:

    No manual download available for Studio 4 Pro in product library, nothing on page except description.

     Yes, click on Description and scroll all the way down. Should all be there.

  • lorraineopualorraineopua Posts: 642
    edited January 2021

    Catherine3678ab said:

    lorraineopua said:

    No manual download available for Studio 4 Pro in product library, nothing on page except description.

     Yes, click on Description and scroll all the way down. Should all be there.

    And so it is...the only one where it's in the description and not underneath the description and what's included...how to confuse a girl! Thanks for that, Catherine, I was ready to throw a brick through the screen.

    Post edited by lorraineopua on
  • KeryaKerya Posts: 10,943

    lorraineopua said:

    Catherine3678ab said:

    lorraineopua said:

    No manual download available for Studio 4 Pro in product library, nothing on page except description.

     Yes, click on Description and scroll all the way down. Should all be there.

    And so it is...the only one where it's in the description and not underneath the description and what's included...how to confuse a girl! Thanks for that, Catherine, I was ready to throw a brick through the screen.

     

    Well, the conspiration theory is that they want people to install Daz Central ... the reality probably is that they borked it during the store change and don't know how to get it correctly.

     

This discussion has been closed.