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!! Store Issues - Known Problems - Please Read !!

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  • ImNotBobImNotBob Posts: 25

    To echo others, downloads are failling - again.

    Purchased https://www.daz3d.com/kherington-hd-for-genesis-8-female, and both the first and second files fail at less than 25% complete

  • N-RArtsN-RArts Posts: 1,603

     

    gwp15 said:

    Just like yesterday, the website will not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?

    No, you're not. My last successful purchase here was November 13th. I'm waiting for several lots of reversed payments (Paypal) to hit my account, before I can buy again. I don't know how long it'll take though (the reversal), as I've never been in this situation before. :(

     

     

  • electricventureselectricventures Posts: 16

    For several days now, when I launch DIM (the DAZ Install Manager), and enter my password, a dialog box reports "Unable to login to the specified account.  Verify the email and/or password and try again.   The system has no problem letting me logon to daz3d.com and spend money, but when it comes to using DIM to download them, the same password no longer works.  I submitted a ticket on Friday.. and the autoresponse cautioned that "it can currently take 4-6 weeks for a response at this time".   Fortunately, I can go to my order and manually download and install the products I need for this week's projects --but it is costing me a lot ot time.

    Is anyone else experiencing a problem logging onto DIM?

  • xyer0xyer0 Posts: 6,327
    gwp15 said:

    Just like yesterday, the website will not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?

    electricventures said:

    For several days now, when I launch DIM (the DAZ Install Manager), and enter my password, a dialog box reports "Unable to login to the specified account.  Verify the email and/or password and try again.   The system has no problem letting me logon to daz3d.com and spend money, but when it comes to using DIM to download them, the same password no longer works.  I submitted a ticket on Friday.. and the autoresponse cautioned that "it can currently take 4-6 weeks for a response at this time".   Fortunately, I can go to my order and manually download and install the products I need for this week's projects --but it is costing me a lot ot time.

    Is anyone else experiencing a problem logging onto DIM?

    I've had both of these problems intermittently (sometimes for days) not counting 9 days of being unable to log in at all. Sales Support had to spend over an hour trying to log into my account before I was sorted. Besides DIM being unreliable and the chronic Daztopia, my issues have cleared up. You may need someone to take the time to fix your specific issue. It took me almost a week to even get an answer to my ticket---and my purchases average $10,000 annually for the past five years---so, I don't know how to get special treatment.

  • cher21cher21 Posts: 54
    gwp15 said:

    Just like yesterday, the website will not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?

    I haven't bought anything myself in the past few days, but decided to have a quick look at my account to see if anything changed. I had updated my credit card a few days back, did a few test purchases, and everything worked. So, went to check my account based on your question to see if anything changed. Yes, it had. The change is related to the address = I now had 2 showing, almost identical but one had an additional line. So I've deleted one, and edited the other because it no longer showed I lived in Canada - yikes, would have had the tax issue on my next purchase otherwise. I also set that one as default (not sure if the other was flagged default) in case a purchase fails due to no default address. 

  • NovicaNovica Posts: 23,924
    edited November 2020
    Richard Haseltine said:

    No one is denying that thre are still outstanding issues, but things have been fixed, others are affecting only some users which makes resolving them much harder than something which happens to everyone.

    Well, let's take a look at that. Bear with me, and no disrespect is intended. This is the written word, and it's not my intention to be snarky.  But  let's use a "fact" that the Admins have stated over and over again and apply it. We want the global view of what is happening with the store, payment methods, and DIM.  

    1. To use a constantly stated "fact"-  We the forum users are only a MINISCULE percent of Daz users. So the MAJORITY of users  (according to the advertisements, TWO MILLION)  who have failures are submitting tickets and simply getting a canned response to expect a six week wait before their problems are being addressed.  (Perhaps if they fix something for one person, it fixes it for another. One can hope, and probably expect that to happen.)  A six week wait verifies there are thousands of tickets. Since 2012 I have NEVER been told off the get-go that there would be a six week wait response from Customer Service. EVER. 

    2. So how can anyone say only some members are affected when they haven't even gone through the thousands of tickets from non-forum members?  And thousands is not a guess, based on  what the teeny, tiny percent of users (forum members) have said they have submitted. Which is  hundreds of tickets. 

    3. And furthermore- Tickets are being marked as fixed without a solution, that has been posted over and over again by well respected forum members. If they're not fixing things and marking them as fixed (and forum members verified the issue was not corrected, there never was a change for their issue) which has been occurring (no statistics on how often)  then I'd hesitate to say only some folks are affected, because those "some folks" have had their issues NOT addressed and marked as solved, so they falsely join the "majority" who didn't report the issue or don't have it. So then only  "some" people appear to be left.   The marking of tickets which aren't fixed has been stated repeatedly by more than one forum member. Again, we don't know how often that occurs, but even a few times skews the facts.

    To me, that leads to a misleading conclusion that the issues for a lot of people (not just "some") have disappeared. Logically, given the above, that we're only a tiny portion of buyers,  I know many more buyers  are having issues and not posting about it.  They don't belong to the tiny percent of buyers who use the forums. We know tickets are closed without the issue being addressed and that isn't just going to be for forum members. Statistically impossible given the facts of two million buyers/users of Daz Studio. We know a huge majority of tickets aren't looked at in any given moment as there's a six week wait to address the issues.  So in my opinion the problems may or may not be for just "some." 

    I think Customer Service tries to do a good job. They're overwhelmed. When they mark a ticket as solved, it may be because it was fixed for someone else and they make the assumption it is an overall fix. Someone needs to talk to them and ascertain if that's what they're doing. I believe they have good intentions. 

    I do agree when it's not 100% happening to every single person, it's harder to address. I think saying the problems are not consistent among users would be a safer statement. If anyone disagrees with my logic, above, I respect that. My point is, we're only a "small percent" of buyers,and look at the problems our "tiny" community is having as a random sample of the HUGE overall buyer population. 

    Post edited by Novica on
  • barbultbarbult Posts: 26,192

    I'm one of those customers who had two help requests closed by "Marketing Team Daz" without the problem being solved. In fact, I doubt whether they even read the problem reports. It appeared that they were closing requests based on keywords in the complaint. If your request mentioned "Product Library", boom, it was closed and marked solved, although nothing in that request was fixed. If your request mentioned "JSON error", boom, it was closed and marked solved, even if it was written a year ago and had nothing to do with the new store software and everything to do with an error in a product file. 

  • barbultbarbult Posts: 26,192
    barbult said:

    Some DIM downloads are still failing repeatedly. Others work OK. I have tried for hours to get these two. I tell DIM to delete the partial file and then I try again, but they continually fail.

    2020-11-27 22:57:42.494 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00058869-01_MakeMeTeenforGenesis8Females.zip.{96a12574-c056-a546-4b51-5bb59c25ef77}.part : Connection closed
    2020-11-27 22:57:44.148 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00073433-01_MarbledTexturedFabricIrayShaders.zip.{c6ab849f-12be-7875-0d50-57e6127295f2}.part : Connection closed

    They won't manually download from my Product Library either. It says network error. So we are back to paying for products we cannot download.

    Jack, this needs to go back on the list if problems in post 1, please. It has not been solved.

    24 hours and many download attempts later, neither of these files will download. 

  • zombietaggerungzombietaggerung Posts: 3,844

    There is no war in Ba Sing Se.

  • barbultbarbult Posts: 26,192
    edited November 2020

    I bought another product, the food shaders, and 6 of the 10 files will not download, even after trying multiple times. This is the weekend, but I hope somebody is working on this!

    2020-11-28 23:48:36.751 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-02_41FoodShaders02of10.zip.{4ccad136-e14c-8128-f0e1-21558082ea45}.part :

    Could not complete download, file size does not match; 83886080 != 515854307.. Temporary file removed.

    2020-11-28 23:50:18.369 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-03_41FoodShaders03of10.zip.{58aa368a-bc2b-0b37-a66b-1786cd9465d0}.part : Connection closed

    2020-11-28 23:50:56.733 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-10_41FoodShaders10of10.zip.{4ba37d9c-1d10-e783-0592-0e6612816af5}.part :

    Could not complete download, file size does not match; 70254592 != 560040441.. Temporary file removed.

    2020-11-28 23:50:58.381 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-09_41FoodShaders09of10.zip.{0623906a-6502-700c-3496-6963268e0ad4}.part : Connection closed

    2020-11-28 23:50:59.067 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-04_41FoodShaders04of10.zip.{cef70178-cc3a-f067-9938-813448e29595}.part :

    Could not complete download, file size does not match; 94371840 != 535861866.. Temporary file removed.

    2020-11-28 23:50:59.701 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-06_41FoodShaders06of10.zip.{3cde4ba2-5905-2404-0ab4-63183846ea6f}.part :

    Could not complete download, file size does not match; 104857600 != 529312728.. Temporary file removed.

    2020-11-28 23:55:29.081 Temporary Download Already Exists: 78942-3 : 41 Food Shaders (03 of 10) : N:/DAZ 3D/InstallManager/Downloads/IM00078942-03_41FoodShaders03of10.zip.{58aa368a-bc2b-0b37-a66b-1786cd9465d0}.part

    2020-11-28 23:55:29.214 Resuming Download: IM00078942-03_41FoodShaders03of10.zip : Content-Range "bytes 59768832-551208225/551208226"

    2020-11-28 23:56:01.188 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-04_41FoodShaders04of10.zip.{cef70178-cc3a-f067-9938-813448e29595}.part :

    Could not complete download, file size does not match; 167772160 != 535861866.. Temporary file removed.

    2020-11-28 23:56:01.464 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-02_41FoodShaders02of10.zip.{4ccad136-e14c-8128-f0e1-21558082ea45}.part : Connection closed

    2020-11-28 23:56:28.749 Temporary Download Already Exists: 78942-9 : 41 Food Shaders (09 of 10) : N:/DAZ 3D/InstallManager/Downloads/IM00078942-09_41FoodShaders09of10.zip.{0623906a-6502-700c-3496-6963268e0ad4}.part

    2020-11-28 23:56:28.983 Resuming Download: IM00078942-09_41FoodShaders09of10.zip : Content-Range "bytes 99614720-511437029/511437030"

    2020-11-28 23:56:53.532 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-10_41FoodShaders10of10.zip.{4ba37d9c-1d10-e783-0592-0e6612816af5}.part : Connection closed

    2020-11-28 23:56:56.564 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-03_41FoodShaders03of10.zip.{58aa368a-bc2b-0b37-a66b-1786cd9465d0}.part :

    Could not complete download, file size does not match; 306184192 != 551208226.. Temporary file removed.

    2020-11-28 23:57:02.040 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-06_41FoodShaders06of10.zip.{3cde4ba2-5905-2404-0ab4-63183846ea6f}.part : Connection closed

    2020-11-28 23:57:03.318 WARNING: Network Error: N:/DAZ 3D/InstallManager/Downloads/IM00078942-09_41FoodShaders09of10.zip.{0623906a-6502-700c-3496-6963268e0ad4}.part :

    Could not complete download, file size does not match; 180355072 != 511437030.. Temporary file removed.

    Post edited by barbult on
  • cher21cher21 Posts: 54
    cher21_94393d8637 said:
    gwp15 said:

    Just like yesterday, the website will not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?

    I haven't bought anything myself in the past few days, but decided to have a quick look at my account to see if anything changed. I had updated my credit card a few days back, did a few test purchases, and everything worked. So, went to check my account based on your question to see if anything changed. Yes, it had. The change is related to the address = I now had 2 showing, almost identical but one had an additional line. So I've deleted one, and edited the other because it no longer showed I lived in Canada - yikes, would have had the tax issue on my next purchase otherwise. I also set that one as default (not sure if the other was flagged default) in case a purchase fails due to no default address. 

    Update - checked DIM - lost my downloads. Reset my computer to the last stable configuration (November 11) where DIM properly displayed the files available for downloads, and they are back again. I do have a ticket in about the problems with installation (that breaks DIM big-time). In theory, in about 4 days, I should be able to progress to next step - the last security lock will drop related to Windows Home, I can do a complete purge of my hard drive. I don't expect it will solve all problems regarding the store switch, but it might make it easier to resolve. On the upside - Sales tickets have been resolved, so far. No new ticket unless credit card or paypal broke again, and won't know until I use them. Night all.

  • barbultbarbult Posts: 26,192
    edited November 2020

    More problems. In desperation to get the products I paid for and want to use, I tried to do an offline Daz Connect installation, following the instructions here. It looks like Daz Connect offline installation is broken, too. The sea and sep files downloaded and Daz Studio acted like it was installing them, but all I got was an entry in the Products section of the Content Library, but NO PRODUCT FILES were installed. Now Daz Connect says I need to "update" the product. I don't want to go online to update this product. I did an offline installation and I want the files in that offline package to be installed! This used to work. Now it doesn't.

    The log file says:

    2020-11-29 00:48:20.542 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Unknown exception in runNextTask-runTask.

    Post edited by barbult on
  • GranvilleGranville Posts: 697

    It seems like many downloads are broken. You can't download them manually either.

    • Rough Stone Shaders
    • Mexico Stones
  • GranvilleGranville Posts: 697

    Sutton for Genesis 8 Female not downloading.

  • macro2k7_50e18e3b02macro2k7_50e18e3b02 Posts: 47

    Lola Style Add-On for Primavera Hair hasnt downloaded - trying for 2 days so far - most downloads fail before 60mb of 400

  • Joe2018Joe2018 Posts: 290
    edited November 2020

    I think it will be a good Idea to close this thread and create a new with the "currently known issues".

    Also it would be nice if some "official" can say something about the problems and what they think, when they get fixed!

    And overall: where are the announced great benefits of the new store - it will be great to get some details where they are and what is or was planned!

    Post edited by Joe2018 on
  • frankrblowfrankrblow Posts: 2,052
    electricventures said:

    For several days now, when I launch DIM (the DAZ Install Manager), and enter my password, a dialog box reports "Unable to login to the specified account.  Verify the email and/or password and try again.   The system has no problem letting me logon to daz3d.com and spend money, but when it comes to using DIM to download them, the same password no longer works.  I submitted a ticket on Friday.. and the autoresponse cautioned that "it can currently take 4-6 weeks for a response at this time".   Fortunately, I can go to my order and manually download and install the products I need for this week's projects --but it is costing me a lot ot time.

    Is anyone else experiencing a problem logging onto DIM?

    This is an ongoing problem for many of us, yet Tech Support can't offer any working solutions or work-arounds, apart from us manually downloading and installing new purchases (which is useless for some products like Mesh Grabber).

  • DiomedeDiomede Posts: 15,388
    edited November 2020
    DAZ_Rawb said:
    Diomede said:

    Just adding for completeness.  The DIM issue of 'download failure' extends to Dark Edge Designs tutorials.  Granted, these are older tutorials.

    Yeah, it seems that the files that get stuck don't care about being new or old, they just appear at random.

     

    Two weeks ago I thought this problem was solved, right after I got escalated enough to get a direct contact with their engineers I asked for examples here and I only got one, which cleared up on it's own within an hour or two after I confirmed and forwarded it along. Unfortunately that amount of time wasn't enough for them to dig into it and figure out what is wrong. Just for reference, I don't think a file being stuck for an hour or two is acceptable but this kind of issue is only being reported by our account apparently (even though we aren't one of their larger accounts) so it is going to be a complex one to figure out.

     

    Thanks to the reports in this thread I know that it is very much not cleared up but it seems like it might be driven by traffic because there definitely seems to be more stuck files on this busy traffic weekend. I will be working hard with them on getting this resolved for good, and if we can't get a definititve resolution then we will do another download transition to a different system to get a system that works all the time.

    I've tried at a variety of times of day/night but still getting download failures for these files, but not others.

    dim failure 3 time day not matter much.jpg
    720 x 285 - 46K
    Post edited by Diomede on
  • Singular3DSingular3D Posts: 605
    edited November 2020

    Manual Download:

    Tried several times, starts sometimes, but breaks up after some seconds.

    Others, like the Australia Botanica worked.

    Update: now I get the message 'Failed - Server Problem'

    2020-11-29 11_30_40-Window.png
    692 x 133 - 16K
    Post edited by Singular3D on
  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    400 Bad Request for 41 Food Shaders (10 of 10) in Daz Connect

     

    2020-11-29 14:13:54.663 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): curl_easy_perform(https://cdn.daz3d.com/file/dazcdn/p/42/78942/enc/66cc7638afa97b3f263a48013ee48882_4a2a76.enc) failed: Transferred a partial file
    2020-11-29 14:13:54.663 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Failed to download output file "C:/Data/3D/DAZ/Connect\data\cloud\1_78942\runtime/textures/those things/food shaders/fs broccoli normal 4k.png.part"
    2020-11-29 14:13:57.086 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): curl_easy_perform(https://cdn.daz3d.com/file/dazcdn/p/42/78942/enc/e0efdd80fb0a15e3d9975bc4673eb697_5d41d4.enc) failed: Transferred a partial file
    2020-11-29 14:13:57.086 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Failed to download output file "C:/Data/3D/DAZ/Connect\data\cloud\1_78942\runtime/textures/those things/food shaders/fs swiss cheese normal 4k.png.part"
    2020-11-29 14:14:10.639 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): curl_easy_perform(https://cdn.daz3d.com/file/dazcdn/p/42/78942/enc/b6ae0e0a9dd856eadc9b71d78c7f6d68_482454.enc) failed: Transferred a partial file
    2020-11-29 14:14:10.639 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Failed to download output file "C:/Data/3D/DAZ/Connect\data\cloud\1_78942\runtime/textures/those things/food shaders/fs broccoli normal 2k.png.part"
    2020-11-29 14:14:22.120 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): curl_easy_perform(https://cdn.daz3d.com/file/dazcdn/p/42/78942/enc/01d0ce2aace1950d4af1dfa17d6784f3_8c41f0.enc) failed: Transferred a partial file
    2020-11-29 14:14:22.120 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Failed to download output file "C:/Data/3D/DAZ/Connect\data\cloud\1_78942\runtime/textures/those things/food shaders/fs raw meat normal 4k.png.part"
    2020-11-29 14:14:22.140 "41 Food Shaders (10 of 10)": Update Failed.

    Post edited by Noah LGP on
  • TBorNotTBorNot Posts: 374

    Still trying to update my PC+ Club renewal, when I try and save my payment method for recurring, I get a new page with

    "There was an error with your form, please try again."

    Nothing else on the page.  Good news is, my PC+ account still works, it's two days past expiration and it appears I get free membership until my ticket is processed.  Wheeee!

     

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    Daz Studio log is full of 400 Bad Request (260 times)

     

    2020-11-28 16:00:35.028 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: HTTP/1.1 400 Bad Request

    2020-11-28 16:00:35.045 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Date: Sat, 28 Nov 2020 15:00:34 GMT

    2020-11-28 16:00:35.045 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Server: Apache

    2020-11-28 16:00:35.063 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Vary: Accept-Encoding

    2020-11-28 16:00:35.063 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Content-Length: 226

    2020-11-28 16:00:35.063 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Connection: close

    2020-11-28 16:00:35.082 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Content-Type: text/html; charset=iso-8859-1

    2020-11-28 16:00:35.082 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: 

    2020-11-28 16:00:35.082 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
    2020-11-28 16:00:35.100 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <html><head>
    2020-11-28 16:00:35.100 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <title>400 Bad Request</title>
    2020-11-28 16:00:35.100 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: </head><body>
    2020-11-28 16:00:35.119 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <h1>Bad Request</h1>
    2020-11-28 16:00:35.119 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <p>Your browser sent a request that this server could not understand.<br />
    2020-11-28 16:00:35.119 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: </p>
    2020-11-28 16:00:35.137 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: </body></html>
    2020-11-28 16:00:35.137 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0

    Post edited by Noah LGP on
  • memcneil70memcneil70 Posts: 5,289

    2020-11-29 06:05:37.294 WARNING: Network Error: C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads/IM00078541-01_dForceGurithaOutfitforGenesis8Females.zip.{132f4cb9-dcf8-0132-abed-3ef02144aa05}.part :

    • I next tried to download the .zip file from my product library and that failed as well. I found this message:

    Could not complete download, file size does not match; 2097152 != 478108535.. Temporary file removed.

    • I then tried the DIM download and it opened DIM and only my 'Installed' files showed up, all other tabs were empty. I rebooted it and the 529 PS and Legacy file, along with the Guritha Outfit showed up again. I just tried it again, if failed at 3%.

    I add myself to the list of folks who have had reports attempted to be closed without a satisfactory resolution, # 349838 and # 338580. Others went immediately into to your 'we will get to it when we will get to it' pile over 16 days ago without a human contact since then.

    Daz Team, I have been in a complaint investigation job myself, for medical devices. I understand how things can go crazy and you get the brunt of customer's anger and frustrations. And when new software was installed, it made our jobs worse not better for a long time. (We also had to report to the FDA and foriegn governments on our product failures within specific time frames.)

    I also know that if what is being reported, and trends analyzed, and if front end processes are not adjusted, the errors will just keep happening and snowball.

    Missing or poor metadata is a major irritation for your customers. I find that older items that never had metadata in PC+, and now have it, is better than new products just released. Can whomever is doing the PC+ metadata train the others?

    Missing files, like 'Actors' when a new character is released. How does that happen?

    A new character or morph set that causes issues with existing characters. 

    Products meant for one sex, but compatibility set for the other or for none. Example G8M clothing set for G8F is the most common. 

    I am sure others can think of other common issues they have reported that you could look into to have your QA/QC department to beef up their checks for new products before release. 

    Mary

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    It's still impossible to download these new products with Daz Connect (0 kB part files) :

    • 78724 dForce Niko Outfit for Genesis 8 Males
    • 78997 dForce Evergreens Outfit for Genesis 8 Males
    • 79012 Mine Time Outfit for Genesis 8 Males
    • 79150 Mine Time G8M Textures
    • 79152 dForce Evergreens Male Outfit Textures

     

    The Store update didn't improve the quality of the downloads

    Post edited by Noah LGP on
  • memcneil70memcneil70 Posts: 5,289

    Well I tried something I may regret later. I opened DS, and on the Install tab was the Guritha Outfit so I tried install though Daz Connect. And watched it slowly process and finish. Looking at the files seems fine. But my log in DS says:

    2020-11-29 06:55:45.189 "dForce Guritha Outfit for Genesis 8 Females": Install Failed.

    Yet the outfit is installed!

  • chris_29288a5d17chris_29288a5d17 Posts: 29
    edited November 2020

    I've been getting the following in my DS log for a while now - probably since the change over of the store, although I wan't really paying close attention to it:

     

    2020-11-29 14:33:10.625 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: HTTP/1.1 400 Bad Request
    2020-11-29 14:33:10.625 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Date: Sun, 29 Nov 2020 14:33:10 GMT
    2020-11-29 14:33:10.625 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Server: Apache
    2020-11-29 14:33:10.630 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Vary: Accept-Encoding
    2020-11-29 14:33:10.630 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Content-Length: 226
    2020-11-29 14:33:10.630 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Connection: close
    2020-11-29 14:33:10.634 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: Content-Type: text/html; charset=iso-8859-1
    2020-11-29 14:33:10.634 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection:
    2020-11-29 14:33:10.634 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
    2020-11-29 14:33:10.671 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <html><head>
    2020-11-29 14:33:10.671 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <title>400 Bad Request</title>
    2020-11-29 14:33:10.671 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: </head><body>
    2020-11-29 14:33:10.690 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <h1>Bad Request</h1>
    2020-11-29 14:33:10.691 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: <p>Your browser sent a request that this server could not understand.<br />
    2020-11-29 14:33:10.691 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Got an unknown command from the persistent connection: </p>

     

    It happens roughly every minute or so. I've had no problems downloading anything using Daz Connect so it doesn't seem to be affecting anything...

    Post edited by chris_29288a5d17 on
  • ArtiniArtini Posts: 10,304

    Yes, the downloads problems are escalated recently.

    I could not download 6 parts out of 10 of Food Shaders - I am really hungry to get them installed;

     

  • smoke14smoke14 Posts: 267
    edited November 2020

    Trying to download new purchases is an absolute disaster...really gives no incentive to purchase anything new since there is a VERY SLIM chance of getting those files to download so that you can use them. This NEW STORE is offering almost no visible benefits to me as a purchasing customer. There are still just as many errors in the sales offers as there were before.

    I guarantee that if this type of mess happened at the company I work for someone would be held responsible for letting these kinds of "mistakes" to be allowed to happen. Once is a MISTAKE...learn from it so it doesn't happen again...letting it happen CONTINUOUSLY is a pattern of irresponsibility and is insulting to your customers.

    Post edited by smoke14 on
  • ArtiniArtini Posts: 10,304
    edited November 2020

    I think, that store update was just a necessity. I also suffer from "Download Failed!" syndrome.

    Hope it is not related to some outbreak...

    image

    Failed01.jpg
    698 x 286 - 58K
    Post edited by Artini on
  • Serene NightSerene Night Posts: 17,704

    I have downloaded all but one of the food shaders via dim.

This discussion has been closed.