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!! Store Issues - Known Problems - Please Read !!

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  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,601
    Jack Tomalin said:
    Mark_e593e0a5 said:

    And, again(!) DAZ released a product with no option to download. https://www.daz3d.com/md-hierarchical-material-suite-pro

    Honestly, I am quite fed up. If such a thing happens every once in a while - okay, not good, but acceptable. But almost EVERY SINGLE DAY? This is not funny anymore. I know, this is not a store issue. More likely a messed up QC and a management that is not really taking their customers seriously. Where other companies try to make (online) shopping more fun, DAZ is trying to make it a nightmare.

    I've reported.. it will be updated ASAP.

    Thanks a lot, Jack. It is available now. 

  • no noseno nose Posts: 315

    No clue if anyone else has reported this, but every once in a while when I wishlist an item it gives me the "You must login to add items to your wishlist" message. Every other account requiring feature works fine, wishlisting other prodcuts worksw fine, and after a while the error magically goes away.

    Anyone else had this?

  • NathNath Posts: 2,941
    no nose said:

    No clue if anyone else has reported this, but every once in a while when I wishlist an item it gives me the "You must login to add items to your wishlist" message. Every other account requiring feature works fine, wishlisting other prodcuts worksw fine, and after a while the error magically goes away.

    Anyone else had this?

    On and off; if you don't want to wait until it magically resolves itself, putting the item in your cart and moving it to the wishlist from there is a workaround.

  • SevrinSevrin Posts: 6,313

    I entered search terms "european apartment".  The Daz store search engine whisked me off to https://www.daz3d.com/giselle-6-pro-bundle

  • NathNath Posts: 2,941
    Sevrin said:

    I entered search terms "european apartment".  The Daz store search engine whisked me off to https://www.daz3d.com/giselle-6-pro-bundle

    Unfortunately I don't own the Giselle 6 pro bundle, so I can't test what searching for that gets you...

  • JoltrastJoltrast Posts: 208
    Charlie Judge said:
    Joltrast said:

    Finally downloaded everything that's been sitting in DIM by downloading them one at a time, but I've just purchased four items and nothing is showing up in DIM.
    The log shows JSON errors.

    Network Error during authentication.
    Json Parser (1,1): Syntax error - expected '{' or '['
    Unable to parse purchased products
    Invalid JSON formatting while processing purchased items.

    It has been like that for me all day today ( post above )

    Anybody else having this problem?

    I found out from other places on this forum that a manual install actually isn't too hard. I downloaded the zips to my DIM install folder and then ran DIM offline. It's a working option at least.

  • Charlie JudgeCharlie Judge Posts: 13,243
    edited November 2020
    Joltrast said:
    Charlie Judge said:
    Joltrast said:

    Finally downloaded everything that's been sitting in DIM by downloading them one at a time, but I've just purchased four items and nothing is showing up in DIM.
    The log shows JSON errors.

    Network Error during authentication.
    Json Parser (1,1): Syntax error - expected '{' or '['
    Unable to parse purchased products
    Invalid JSON formatting while processing purchased items.

    It has been like that for me all day today ( post above )

    Anybody else having this problem?

    I found out from other places on this forum that a manual install actually isn't too hard. I downloaded the zips to my DIM install folder and then ran DIM offline. It's a working option at least.

    True when there are only a few products; BUT I deleted all my products and am in the process of reinstalling them with DIM. I still have over 12,000 items to download and manual downloads for that many items is fairly prohibitive.

    BTW:  DIM STILL isn't able to detect my downloads. no I filed a ticket but so far no response and accordingly no more purchases from me.

    Post edited by Charlie Judge on
  • CenobiteCenobite Posts: 206
    edited November 2020
    DarkS474 said:

    Today I bought some Interactive Licenses for some bundles I own and for those all items in the bundles have the Interactive License status BUT for bundles for which I bought the Interactive License in the past couple of months it still shows Standard Licences for the items they contain and when opening the product page it would still allow me to buy an Interactive License although for the bundle license itself it shows Interactive License correctly.

    Also even today still all receipts just show Interactive Licenze DAZINT and that's it. Before the online shop servers/website upgrade it was correctly showing "Interactive License for xxxxxx" with the x being the product name.

    I also see this issue with Reciept discriptions for all interactive license's since the start of Nov, it used to tell you exactly what the item was when you bought a license now it doesn't list it which makes things hard to follow and keep records, please fix this ASAP. I also note the bundles used to state interactive for all items within the bundle now everything under these bundles shows up as standard license if we could get these fixed as a priority that would be great because thats the only issue i have with the store right now other then the poor search outcomes to which i liked the old store front better.

    Edited to fix quote nesting

    Post edited by Richard Haseltine on
  • NovicaNovica Posts: 23,924
    Charlie Judge said:

    True when there are only a few products; BUT I deleted all my products and am in the process of reinstalling them with DIM. I still have over 12,000 items to download and manual downloads for that many items is fairly prohibitive.

    BTW:  DIM STILL isn't able to detect my downloads. no I filed a ticket but so far no response and accordingly no more purchases from me.

    Are you serious??? You've gone all this time with the DIM Ready To Download still a blank column?  I thought that got solved for everyone. 

  • Charlie JudgeCharlie Judge Posts: 13,243
    Novica said:
    Charlie Judge said:

    True when there are only a few products; BUT I deleted all my products and am in the process of reinstalling them with DIM. I still have over 12,000 items to download and manual downloads for that many items is fairly prohibitive.

    BTW:  DIM STILL isn't able to detect my downloads. no I filed a ticket but so far no response and accordingly no more purchases from me.

    Are you serious??? You've gone all this time with the DIM Ready To Download still a blank column?  I thought that got solved for everyone. 

    It was fixed for me too for awhile; BUT yesterday it went back to the old problem of having the download column blank and IT STILL IS ! angry

  • SevrinSevrin Posts: 6,313
    Charlie Judge said:
    Novica said:
    Charlie Judge said:

    True when there are only a few products; BUT I deleted all my products and am in the process of reinstalling them with DIM. I still have over 12,000 items to download and manual downloads for that many items is fairly prohibitive.

    BTW:  DIM STILL isn't able to detect my downloads. no I filed a ticket but so far no response and accordingly no more purchases from me.

    Are you serious??? You've gone all this time with the DIM Ready To Download still a blank column?  I thought that got solved for everyone. 

    It was fixed for me too for awhile; BUT yesterday it went back to the old problem of having the download column blank and IT STILL IS ! angry

    There's definitely a problem with the path to Daz's servers then.  All this time I've encountered missing downloads, but not once have I been unable to see what I did have available for download.

  • delectro_9f6dc82a97delectro_9f6dc82a97 Posts: 77
    delectro_9f6dc82a97 said:

    Facegen Artist Pro has no download options, neither DIM nor Manual.

    It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

    Still waiting for some action on this. No download available for purchased product, no serial # listed. Shows up in product library, but no options.

  • pdspds Posts: 593
    namffuak said:

    I've just been hit with the "no email after a purchase" tonight - included a gift card. No email for the order, and no "congratulations, you've been sent a gift from" email. Luckily the order history now has the gift card code and it redeemed properly.

    I had the same issue a couple days ago; bought a gift card, waited several hours to receive an email with the code, still haven't gotten an email. Thankfully, I figured out where to find the code in my purchase history so I was able to redeem the card and use it to pick up a cartful of items. Never received an email acknowledging that purchase either, though I was finally able to download all of the items through DIM. Took several hours to download the 10 Food shader files, in some cases a dozen or more tries. The files would get as far as 60% or so and quit. Seems like some serious hosting issues have been plaguing Daz lately. :-(

  • Richard HaseltineRichard Haseltine Posts: 107,953
    delectro_9f6dc82a97 said:
    delectro_9f6dc82a97 said:

    Facegen Artist Pro has no download options, neither DIM nor Manual.

    It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

    Still waiting for some action on this. No download available for purchased product, no serial # listed. Shows up in product library, but no options.

    The issue has been reported, I don't know what it's current status is - but Im would point out that ti may well require coordination with the publisher of the application, which would not have been possible over the holiday weekend

  • delectro_9f6dc82a97delectro_9f6dc82a97 Posts: 77

    Thanks for the info, Richard.

  • JamieMJamieM Posts: 356
    delectro_9f6dc82a97 said:
    delectro_9f6dc82a97 said:

    Facegen Artist Pro has no download options, neither DIM nor Manual.

    It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

    Still waiting for some action on this. No download available for purchased product, no serial # listed. Shows up in product library, but no options.

    I'm also still waiting for this product. Three days now. 

     

  • DanaTADanaTA Posts: 13,333
    Richard Haseltine said:
    delectro_9f6dc82a97 said:
    delectro_9f6dc82a97 said:

    Facegen Artist Pro has no download options, neither DIM nor Manual.

    It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

    Still waiting for some action on this. No download available for purchased product, no serial # listed. Shows up in product library, but no options.

    The issue has been reported, I don't know what it's current status is - but Im would point out that ti may well require coordination with the publisher of the application, which would not have been possible over the holiday weekend

    Might I suggest that this be added to the normal testing of each product before it goes live?  Put it in cart and complete "purchase", open DIM and download it, do manual download, do Connect download.  Confirm that all works...then put it into the live store!

    Dana

  • xyer0xyer0 Posts: 6,327
    Charlie Judge said:
    Novica said:
    Charlie Judge said:

    True when there are only a few products; BUT I deleted all my products and am in the process of reinstalling them with DIM. I still have over 12,000 items to download and manual downloads for that many items is fairly prohibitive.

    BTW:  DIM STILL isn't able to detect my downloads. no I filed a ticket but so far no response and accordingly no more purchases from me.

    Are you serious??? You've gone all this time with the DIM Ready To Download still a blank column?  I thought that got solved for everyone. 

    It was fixed for me too for awhile; BUT yesterday it went back to the old problem of having the download column blank and IT STILL IS ! angry

    Same problem for me. And the products don't show up for Connect either.

  • Charlie JudgeCharlie Judge Posts: 13,243
    Charlie Judge said:
    Novica said:
    Charlie Judge said:

    True when there are only a few products; BUT I deleted all my products and am in the process of reinstalling them with DIM. I still have over 12,000 items to download and manual downloads for that many items is fairly prohibitive.

    BTW:  DIM STILL isn't able to detect my downloads. no I filed a ticket but so far no response and accordingly no more purchases from me.

    Are you serious??? You've gone all this time with the DIM Ready To Download still a blank column?  I thought that got solved for everyone. 

    It was fixed for me too for awhile; BUT yesterday it went back to the old problem of having the download column blank and IT STILL IS ! angry

    YAY !  DIM is now back working. smiley I hope it continues to do so.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Moderator fact-check - this post is flagged as disputed information

    Post edited by Richard Haseltine on
  • AnotherUserNameAnotherUserName Posts: 2,727
    edited November 2020

    I still cannot manually download Cyberpunk Futuristic Styles for Everyday 2 that was purchased three days ago. Im going to return it.

    Returned, and not for store credit.

    Sorry Aeon Soul. I love your work but this store is trying my patience too much these days.

    Post edited by AnotherUserName on
  • NovicaNovica Posts: 23,924
    edited November 2020
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Huh? Who said it was outdated?   IIRC Daz Central was riddled with so many problems it screwed up many people's studios.  The forums have  people who won't touch it now because they tried it. I'll take outdated over flaky anyday.

    Post edited by Novica on
  • DanaTADanaTA Posts: 13,333
    Novica said:
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Huh? Who said it was outdated?   IIRC Daz Central was riddled with so many problems it screwed up many people's studios.  The forums have  people who won't touch it now because they tried it. I'll take outdated over flaky anyday.

    Plus I seem to remember looking at the requirements and my computer didn't qualify.  I'm sure I'm not alone in that.

    Dana

  • SpottedKittySpottedKitty Posts: 7,232
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Nothing outdated about DIM. Remember that Central was originally designed and promoted as a "training wheels" front-end for the core DIM code, deliberately simplified so it would be easier for beginners to use. Central is also IMHO not really suitable for anyone already using DIM and happy with it, especially if they use a non-default content setup — that's been the source of many of the "DAZ deleted my content!" (it didn't) complaints that have cropped up far too often in recent months.

  • fixmypcmikefixmypcmike Posts: 19,685
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Not true.  Daz Central is a simplified version for beginners.  For more advanced features you need DIM.  And DIM is the engine behind Daz Central.

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,601
    edited November 2020
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Then they would have to make DC more stable. Yes, it is realiable. I can rely on DC to mess up my installation (MacOS "Catalina") each and every time I try. It installs items all over the place and does not always respect path settings. Quite some products do not work at all when installed via DAZ Connect, and some PA's require (!) that their product is installed via DIM. 

    Post edited by Mark_e593e0a5 on
  • Robert FreiseRobert Freise Posts: 4,574

    Even that Microsoft fiasco Millenium worked better than DC

  • N-RArtsN-RArts Posts: 1,603
    edited November 2020

    I managed to purchased something through Paypal!... It was under $3 *is too scared to try something expensive*

     

    DIM, outdated to some. But it totally rocks on my computer *puts on sunglasses*

    Post edited by N-RArts on
  • Richard HaseltineRichard Haseltine Posts: 107,953
    DanaTA said:
    Richard Haseltine said:
    delectro_9f6dc82a97 said:
    delectro_9f6dc82a97 said:

    Facegen Artist Pro has no download options, neither DIM nor Manual.

    It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

    Still waiting for some action on this. No download available for purchased product, no serial # listed. Shows up in product library, but no options.

    The issue has been reported, I don't know what it's current status is - but Im would point out that ti may well require coordination with the publisher of the application, which would not have been possible over the holiday weekend

    Might I suggest that this be added to the normal testing of each product before it goes live?  Put it in cart and complete "purchase", open DIM and download it, do manual download, do Connect download.  Confirm that all works...then put it into the live store!

    Dana

    It was working, although it had a previous glotchy spell about a year ago. This is not a new product.

  • PlatnumkPlatnumk Posts: 682

    Unable to add items to Wishlist,  Tells me that I have to LogIn 1st when i'm already logged in

This discussion has been closed.