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!! Store Issues - Known Problems - Please Read !!

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  • tsroemitsroemi Posts: 3,525

    Just saw that the category sales problem has already been reported via the other thread. And BYOB is unfortunately broken again as well. Right now, the best thing to do really seems to be to check out asap with a good working cart, which is kinda sad because half the fun (for me at least) usually is tinkering with a cart. But for now, better safe than sorry  I guess ...

  • AllenArtAllenArt Posts: 7,175
    Artini said:
    sweet-talkin-melissa_26d96ec23c said:

    Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.

    Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

    You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

    "I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

    I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

    Laurie

  • NorthOf45NorthOf45 Posts: 5,721
    evacyn said:

    Support just contacted me to let me know DIM is working now... except it isn't. It hasn't been since last Sunday. 

     

    ChuckM said:

     Product Library/Install Manager glitch. 

    Product Library: Not all products from the order show up.
    Install Manager: No recently purchased show up for download/install.

    DIM still not responding.

    Submitted a Customer Service Ticket 3 days ago -- no reply so far.

    Have you tried restarting DIM?  A fresh login might clear the pipes. Worked for me when nothing showed. Also, filtering with the new sales order format doesn't work (yet?)

  • FenixPhoenixFenixPhoenix Posts: 3,185
    edited November 2020

    I've been using store credit for purchases since the migration. Today I used paypal to buy a giftcard and while everything worked perfectly, I noticed that the invoice didn't include the "payment method" information (that part is blank). Is this among the things that will be fixed? As I need that information in the invoice for accounting purposes. I already submitted a ticket about it. Didn't know who to address it, so I picked "sales".

    Post edited by FenixPhoenix on
  • ChuckMChuckM Posts: 164
    NorthOf45 said:
     

    Have you tried restarting DIM?  A fresh login might clear the pipes. Worked for me when nothing showed. Also, filtering with the new sales order format doesn't work (yet?)

    I have tried all the above. Everyday, all day long.

    It's going to be a long week-end.

     

  • Richard HaseltineRichard Haseltine Posts: 108,764

    The correct link for Build Your own Bundle 10 is https://www.daz3d.com/BYOB-10

  • Richard HaseltineRichard Haseltine Posts: 108,764
    klakie said:

    alles wat ik zondag kocht staat niet tussen mijn producten en ik word hier stillekes zot na 20tal mails het zelfde antwoord crying

    iemand zelfde probleem

    This is a known issue, I am afraid. The sales details are still on record and Daz is working on making them accessible.

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,602
    AllenArt said:
    Artini said:
    sweet-talkin-melissa_26d96ec23c said:

    Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.

    Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

    You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

    "I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

    I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

    Laurie

    I tend to agree. Working in the software business since more than 20 years, and having done a lot of migrations of various kind of systems (including online stores) of various sizes, I have never seen such a mess before. 

  • jjmainorjjmainor Posts: 495
    Holy...! The site works on my mobile again!
  • nonesuch00nonesuch00 Posts: 18,781
    AllenArt said:
    Artini said:
    sweet-talkin-melissa_26d96ec23c said:

    Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.

    Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

    You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

    "I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

    I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

    Laurie

    Yeah, I think next store migration they need to "hire" about 100 real customers all over the world with differing PC+ memberships, payment methods, number of products purchased already, work them over a month daily for the 'usual shopping they do', before the change goes live for like at $2500 store credit or something that makes sense for such a short term hire.

    I worked at a huge bank in their international cc processing daughter business and the developers and test staff accidently let test data pollute the live cc processing stream. That was much bigger trouble for them than this problem given how much customers depend on the integrity of the CC processing company's data even though operationally if was only a tiny blip in a massive stream of live data daily. Lucky I had nothing to do with that problem.

  • dawnbladedawnblade Posts: 1,723

    Had to wait about 45 min. but I'm getting order confirmation emails again! yes

  • RadkresRadkres Posts: 50

    Could have used some of the server space to run the system in parallel to the old system and have people test before going live.

  • tombraider4evertombraider4ever Posts: 751
    AllenArt said:
    Artini said:
    sweet-talkin-melissa_26d96ec23c said:

    Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.

    Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

    You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

    "I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

    I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

    Laurie

    I wouldn't be patient either, I would be furious. And I read in this thread about someone waiting a week for a giftcard and still haven' recieved it. As you I understand that everyone is doing everything they can do fix this, so this isn't personal either. But my storecredit will only last for todays pc+ for day purchase, which I have been postponing all day as it's so stressful to shop here now and it used to be just fun, so I will need a giftcard which code I will never get probably  as I don't get any confirmation emails anymore. But every other daz emails I get, newsletter, notes from the mods here about removed posts, but nothing that really matters like conf. emails. I can't used my creditcard as I have been the victim of creditcard fraud twice and promised myself never to use it online, so it's paypal and paying for individual stuff bought here through paypal will be too expensive. I basically live for rendering my Lara, besides my family and friends it's the most important thing to me. I usualy work most of my waken time to render, but the last few days I have hardly work at all, the stress of the store mess is destroying the joy I have in rendering and I take that serious. I need my rendering work to stay sane. So please for the love of god close the store until this is fixed WITH the promise of continue with the pc+ sale when it's open again. That way I can relax and start enjoy life and rendering again. Please don't delete this post, it's not off topic, if you delete this as well I will feel even worse, that I have no voice here, no right to speak at all sad. Please let this post stay here atleast.

  • alex86firealex86fire Posts: 1,130
    edited November 2020

    The store turnover is for me at 10:00 am. It is now 3:30 am the next day. In 6:30 hours it is again turnover and category sales page still isn't working (https://www.daz3d.com/category-sales-items) . I saw at least in the other thread multiple people reporting this so I expected it will get fixed by now.

    Is there any chance it will get working today or should I just cut my losses and buy what I want without taking it into consideration?

    Thanks

    Post edited by alex86fire on
  • LeanaLeana Posts: 12,855
    tombraider4ever said:

    so I will need a giftcard which code I will never get probably  as I don't get any confirmation emails anymore.

    Gift card code is now listed in your order receipt in my account, so even if you don't get an email you should still be able to redeem it. 

  • DartanbeckDartanbeck Posts: 21,988
    BeeMKay said:
    The correct link for Build Your own Bundle 10 is https://www.daz3d.com/BYOB-10

    Wow! Thanks Richard!

  • tombraider4evertombraider4ever Posts: 751
    Leana said:
    tombraider4ever said:

    so I will need a giftcard which code I will never get probably  as I don't get any confirmation emails anymore.

    Gift card code is now listed in your order receipt in my account, so even if you don't get an email you should still be able to redeem it. 

    Thanks for the reply! :) I don't get confirmation emails, is the code listed in the orders page in my account as well as in emails? I hope so, that way I will have some hope. 

  • ArtAngelArtAngel Posts: 2,001

    Is there a known issue for Platinum Club memberships purchased recently,  not being recognized?

  • ByrdieByrdie Posts: 1,783

    Getting failed downloads on some of the stuff I just bought, both in DIM and manually. Items are the Soldat and Battle Pilot outfits for Genesis 8 Males, the dforce Monte Carlo Suit for genesis 8 Male and Abasi HD for Ashan 8. 

  • barbultbarbult Posts: 26,414
    ArtAngel said:

    Is there a known issue for Platinum Club memberships purchased recently,  not being recognized?

    Did you look at the list of known problems in the first post of this thread? It lists "PC Sub renewal quirk", with no explanation of what that quirk is, though.

  • ArtAngelArtAngel Posts: 2,001
    barbult said:
    ArtAngel said:

    Is there a known issue for Platinum Club memberships purchased recently,  not being recognized?

    Did you look at the list of known problems in the first post of this thread? It lists "PC Sub renewal quirk", with no explanation of what that quirk is, though.

    Thanks. I did read it but missed that. I'll just ticket the help desk for a refund. No point in buy a membership that doesn't work.

  • Llola LaneLlola Lane Posts: 9,630

    I wanted to get a 300.00 gift card and now I see that sale is gone :(  (fingers crossed it comes back again)

  • FenixPhoenixFenixPhoenix Posts: 3,185
    tombraider4ever said:
    Leana said:
    tombraider4ever said:

    so I will need a giftcard which code I will never get probably  as I don't get any confirmation emails anymore.

    Gift card code is now listed in your order receipt in my account, so even if you don't get an email you should still be able to redeem it. 

    Thanks for the reply! :) I don't get confirmation emails, is the code listed in the orders page in my account as well as in emails? I hope so, that way I will have some hope. 

    Yes. You should be able to access the code (by checking your order within your account) regardless of whether you get confirmation emails or not.
  • sweet-talkin-melissa_26d96ec23csweet-talkin-melissa_26d96ec23c Posts: 33
    edited November 2020

    I know. I am trying to be patient but this is getting to be ridiculous. I'm sure we all feel that way. They are working their tails off, I'm sure. I work in IT and I know the nightmare that can happen. I know the time and patience involved. We always fix the people that are broken as fast as we can or offer a workaround until the cause is found and worked out. To this degree? No, I've never seen it before. but each prob is different when it happens. If my stuff stayed and I had to wait to buy more I'd be a little more understanding. It downloaded and went away.

    Good customer service would be to take the order and refresh (refund them and let us reorder them) on the new platform using the new system, but the prices won't match if that were even possible. That would also be a nightmare for them too. Of course, I have no choice but to wait. I waited on and off a bit for a failed download on the free item today, but it did eventually work. That is not the case with the big orders where all my money is tied up in. People are buying stuff including me, but none of the stuff from the day this started is accessible still. So I can wait for them to download even if they fail and eventually work.  That's the difference because they are not at all. I had the items in my content, then they went away.

    Some issues are in the store are still there but there is progress. Normally with patience, refreshing,  or another browser, you can still get stuff working to a degree or downloaded. This is not the case and has not for a week now on orders/downloads for some of us. the platform makes me nervous now. I do understand where you are coming from. I kinda regret buying so much at once. Its good people's gift cards are somewhat working, DIM is working mostly, I just hope we get the word about the transfer over for the orders, I want to at least know my purchased items will show up so I don't buy them again too. Each page of the item does not show purchased either. I literally have no way to be able to access it (manual download or not), or something else. I'm newer and dropped over $1200 into daz this month. That's prob nothing to some people, but for me a little scary. It just makes me feel uneasy that stuff goes missing in their software after it was there, you know? I already feel like a donkey butt for saying anything in the first place. 

    This response was for the "be patient" response I got first, not to Laurie's below post. Not trying to flame anyone, but I'm at day 7 so I am gonna stop buying until my previous ordered items come through. I don't want free items anymore. I just want the stuff I ordered even if it takes a while and even if it's a little at a time. I can be satisfied with something, but not nothing.

    AllenArt said:
    Artini said:
    sweet-talkin-melissa_26d96ec23c said:

    Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.

    Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

    You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

    "I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

    I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

    Laurie

     

    Post edited by sweet-talkin-melissa_26d96ec23c on
  • N-RArtsN-RArts Posts: 1,606
    Summerhorse said:

     

    The store won't accept my card anymore but Amazon pay ( using the same card) is working. you might try that.

    I don't have much more money to throw around right now. Plus, I've never used Amazon Pay, so I don't know what charges are involved (Amazon and possible card/bank charges).

    Thanks for the suggestion though. :)

  • TBorNotTBorNot Posts: 375

    The old bug where you add someting to the cart, and then when you close the window it's removed from the cart,  still exists in the new store.

     

  • DartanbeckDartanbeck Posts: 21,988
    edited November 2020

    Argh!

    When I checked the Mika 7 product page, it didn't say "Purchased", so I thought that the one that I bought a while ago must have been Mika 6, but I don't think there is one. I actually already bought Mika 7 and just wasted a fricken freebie code.

    Kinda getting sick of these store woes!

    Edit: Sorry I blew up. I'm good.

    I may be a die hard fan, but perhaps I need a break from Daz 3D for a while?

    Post edited by Dartanbeck on
  • gitika1gitika1 Posts: 948

    Each time I click on a product in my Product Library page and then click View Product Store Page, I am logged out of my account.

  • DartanbeckDartanbeck Posts: 21,988
    Dartanbeck said:

    Argh!

    When I checked the Mika 7 product page, it didn't say "Purchased", so I thought that the one that I bought a while ago must have been Mika 6, but I don't think there is one. I actually already bought Mika 7 and just wasted a fricken freebie code.

    Kinda getting sick of these store woes!

    Edit: Sorry I blew up. I'm good.

    I may be a die hard fan, but perhaps I need a break from Daz 3D for a while?

    Wow. After all Daz 3D and its Premier Artists have done for me over the years, a little patience and understanding is the least I can give back. Love you guys and hope you're all doing well!

  • AllenArtAllenArt Posts: 7,175

    Not that it should be high up on the list, but in the Product Library, when filtered by Purchase date, the items are out of order. I find the same thing in DIM as well.

    Laurie

This discussion has been closed.