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!! Store Issues - Known Problems - Please Read !!

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  • DanaTADanaTA Posts: 13,333
    lou_harper said:
    Richard Haseltine said:
    lou_harper said:

    I'm sitting on $300.- in gift card but can't use it because at the check out screen there is nowhere to put the code. There is one for coupons but not gift card.

    You need to turn the GC into store credit here https://www.daz3d.com/giftcard/customer , then you can select Store credit ($xxx) as a payment method.

    That's a little complicated, but fine. Unfortunately, when I try to redeem the code I get "Wrong or expired gift card code" message.

    Look for a second email with a code.  This has been an issue for a couple of years.  The second one has the correct code and will work, in my experience.

    Dana

  • kfox65kfox65 Posts: 62

    None of the items in the Chinese bundle have a zip file?

  • SolitarySandpiperSolitarySandpiper Posts: 566
    DAZ_Rawb said:

    Giftcard discount should be fixed.

    Buying it is working but to my horror its not redeemable!

  • rory7411rory7411 Posts: 111
    Richard Haseltine said:
    rory7411 said:
    Richard Haseltine said:
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

    Sorry, but I disagree with that, according to the screenshot there are 2 separate offers.

     

    Richard Haseltine said:
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

    Ah, you said 15% twice so I thought you meant the changed base PC dsicount for the other (since it's fifteen percentage points). I think the 10% for two+ is known to be broken. Actually the 10% looks to be working to me - please post a cart explaing why you think it isn't if it still seems off for you.

    No it changed back again from 70% off to 76% off, still not technically correct it should be 78% off, but I emptied the cart, I couldn't be bothered anymore with it.

    [0.7 initial discount * 0.55 pc discount * 0.8 dust discount * 0.85 pc discount for new items * 0.85 pc discount for >1 = 78% off]

  • EllessarrEllessarr Posts: 1,395

    ok while the interactive license somehow are back they still a little broken, for exemple when you buy a license for a bundle it was supposed to automatically also "mark" for the individual stuffs inside the bundle

    for exemple i do own the olympia 8 bundle with the license:

     

    but if i click in one product:

    the product is not marked, while before the "change it become marked", this is because sometimes to take advantage of some sales, could be more interesting buy the "bundle" license to later buy the bundle or later buy the stuffs inside the bundle since i'm supposed to already owns the stuffs inside the bundle license, but now it's not working anymore.

     

  • watchdog79watchdog79 Posts: 1,026
    SolitarySandpiper said:
    DAZ_Rawb said:

    Giftcard discount should be fixed.

    Buying it is working but to my horror its not redeemable!

    Good that I saw your post before pulling the trigger on a gift card myself. Now I am afraid to buy one, until I get a confirmation that the gift crad codes do work. indecision

  • 3Diva3Diva Posts: 11,970
    lou_harper said:

    I'm sitting on $300.- in gift card but can't use it because at the check out screen there is nowhere to put the code. There is one for coupons but not gift card.

    I don't know if anyone has answered you yet (this thread moves so fast, hundreds of new posts a day so I can't keep up), but if not: You have to redeem the Gift Card code and transfer it to Store Credit to be able to use it. You can enter the code here: https://www.daz3d.com/giftcard/customer

  • 3Diva3Diva Posts: 11,970
    edited November 2020
    lou_harper said:
    Richard Haseltine said:
    lou_harper said:

    I'm sitting on $300.- in gift card but can't use it because at the check out screen there is nowhere to put the code. There is one for coupons but not gift card.

    You need to turn the GC into store credit here https://www.daz3d.com/giftcard/customer , then you can select Store credit ($xxx) as a payment method.

    That's a little complicated, but fine. Unfortunately, when I try to redeem the code I get "Wrong or expired gift card code" message.

    There's a glitch that sometimes happens when two gift card codes are sent. The second one sent makes the first code invalid. Check to see if there are two and if one isn't valid try the other one.

    Post edited by 3Diva on
  • arbee999arbee999 Posts: 104
    3Diva said:
    lou_harper said:
    Richard Haseltine said:
    lou_harper said:

    I'm sitting on $300.- in gift card but can't use it because at the check out screen there is nowhere to put the code. There is one for coupons but not gift card.

    You need to turn the GC into store credit here https://www.daz3d.com/giftcard/customer , then you can select Store credit ($xxx) as a payment method.

    That's a little complicated, but fine. Unfortunately, when I try to redeem the code I get "Wrong or expired gift card code" message.

    There's a glitch that sometimes happens when two gift card codes are sent. The second one sent makes the first code invalid. Check to see if there are two and if one isn't valid try the other one.

    You should also be able to view the code if you look in your order under your account

  • tombraider4evertombraider4ever Posts: 744
    edited November 2020

    I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

    There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

    Post edited by tombraider4ever on
  • SolitarySandpiperSolitarySandpiper Posts: 566
    edited November 2020
    watchdog79 said:
    SolitarySandpiper said:
    DAZ_Rawb said:

    Giftcard discount should be fixed.

    Buying it is working but to my horror its not redeemable!

    Good that I saw your post before pulling the trigger on a gift card myself. Now I am afraid to buy one, until I get a confirmation that the gift crad codes do work. indecision

    i've bought many gift cards and am fully aware of the odd system of receiving 2 codes (one that works and one that doesn't) but on this occasion only one code was received and it has no effect at all!

    do yourselves a favor and save yourselves the worry... how ironic in the month when Daz is supposed to be supporting men's mental health that they should be the cause of such stress!

    Update: submitted ticket and support provided al link that got me my credit.

    Post edited by SolitarySandpiper on
  • FenixPhoenixFenixPhoenix Posts: 3,181
    watchdog79 said:
    SolitarySandpiper said:
    DAZ_Rawb said:

    Giftcard discount should be fixed.

    Buying it is working but to my horror its not redeemable!

    Good that I saw your post before pulling the trigger on a gift card myself. Now I am afraid to buy one, until I get a confirmation that the gift crad codes do work. indecision

    I just bought a giftcard via Paypal and was able to redeem it without problems.
  • watchdog79watchdog79 Posts: 1,026
    FenixPhoenix said:
    watchdog79 said:
    SolitarySandpiper said:
    DAZ_Rawb said:

    Giftcard discount should be fixed.

    Buying it is working but to my horror its not redeemable!

    Good that I saw your post before pulling the trigger on a gift card myself. Now I am afraid to buy one, until I get a confirmation that the gift crad codes do work. indecision

     

    I just bought a giftcard via Paypal and was able to redeem it without problems.

    Thank you, I use PayPal too. I am going to try it then.

  • DAZ_RawbDAZ_Rawb Posts: 817
    tombraider4ever said:

    I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

    There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

    Typically the bundles don't include any products in them themselves to download, the downloadable items are in the products included in the bundle.

  • Richard HaseltineRichard Haseltine Posts: 107,953
    rory7411 said:
    Richard Haseltine said:
    rory7411 said:
    Richard Haseltine said:
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

    Sorry, but I disagree with that, according to the screenshot there are 2 separate offers.

     

    Richard Haseltine said:
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

    Ah, you said 15% twice so I thought you meant the changed base PC dsicount for the other (since it's fifteen percentage points). I think the 10% for two+ is known to be broken. Actually the 10% looks to be working to me - please post a cart explaing why you think it isn't if it still seems off for you.

    No it changed back again from 70% off to 76% off, still not technically correct it should be 78% off, but I emptied the cart, I couldn't be bothered anymore with it.

    [0.7 initial discount * 0.55 pc discount * 0.8 dust discount * 0.85 pc discount for new items * 0.85 pc discount for >1 = 78% off]

    0.9 discount for > 1

  • ChoholeChohole Posts: 33,604
    DAZ_Rawb said:
    tombraider4ever said:

    I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

    There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

    Typically the bundles don't include any products in them themselves to download, the downloadable items are in the products included in the bundle.

    the bundle is like the box that the goodies come in,   so the only thing you may find lurking in the empty bundle(box) is a cat. Possibly no even your own cat.

  • watchdog79watchdog79 Posts: 1,026

    Alright, a 20% off Gift Card went through via PayPal smoothly and I immediately got an e-mail with the code. I redeemed the code without any issues, and a purchase including Genesis 3 Pro Bundle for free with the code SPECIALER-GIFT went through without any issues. The items appeared in my DIM. I am going to try to download them when I go to bed.

  • evacynevacyn Posts: 989

    Support just contacted me to let me know DIM is working now... except it isn't. It hasn't been since last Sunday. 

  • SolitarySandpiperSolitarySandpiper Posts: 566
    edited November 2020

    For my gift card i had to submit a ticket and then wait for a response from the support team who will provide a link that will work... not saying that will happen to all who try but it's what i've had to do!

    The big question now is do i risk more stress trying to secure the items i bought the gift card for in the first place?? frown

    Post edited by SolitarySandpiper on
  • sweet-talkin-melissa_26d96ec23csweet-talkin-melissa_26d96ec23c Posts: 33
    edited November 2020

    Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.

    Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

    daz 3.PNG
    1192 x 847 - 84K
    Daz1.PNG
    1328 x 896 - 1M
    daz2.PNG
    1383 x 558 - 32K
    daz 4.PNG
    1571 x 962 - 160K
    Post edited by sweet-talkin-melissa_26d96ec23c on
  • billyben_0077a25354billyben_0077a25354 Posts: 771

    Is there a timeframe when the BYOB10 page will be fixed.  Tetting an OOPS page when I try to build a bundle.

  • ChuckMChuckM Posts: 159

     Product Library/Install Manager glitch. 

    Product Library: Not all products from the order show up.
    Install Manager: No recently purchased show up for download/install.

    DIM still not responding.

    Submitted a Customer Service Ticket 3 days ago -- no reply so far.

  • dawnbladedawnblade Posts: 1,723
    edited November 2020

    Deleted.

    Post edited by dawnblade on
  • WonderlandWonderland Posts: 7,133

     

    Wonderland said:

    DIM still not working for me. Only 11 out of hundreds of items downloaded and they won’t install. Everything is Download failed and Install failed.

    Welp, never mind, it seems my 8TB hard drive is full. I’m transferring my 2.06 TB of downloads which says it will take 22 hours plus who knows how many TB of installed files to a new 12 TB hard drive that I luckily purchased on Prime Day. It looks like it will be quite a while before I can install anything...

    OMG, it was trying to install in my C drive! DIM had overwritten my preferences! There was enough room, it was installing in the wrong place! What a mess...

  • tombraider4evertombraider4ever Posts: 744
    DAZ_Rawb said:
    tombraider4ever said:

    I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

    There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

    Typically the bundles don't include any products in them themselves to download, the downloadable items are in the products included in the bundle.

    Thanks for the reply! :) The product library page for the starter bundle does not have any picks or links to the individual products in the bundle in the library, I looked what was included in the store page and found them in my library, and clicking one of the products dim link lead to dim so I could successfully download and install everything in the bundle except for this:https://www.daz3d.com/fwsa-jenna-hd-for-ophelia-7. I get download failed in dim on that one, and the manual download says it is a network error and refuses to download. I'll open a ticket about it tomorrow, I'm really tired of bugs right now and have allready written a ticket today. But I have some positive news smiley, I finally managed to download Ancient ruins through dim that was impossible yesterday, I'm so happy it worked. Thanks for the gift, I'm glad I managed to download most of it, the one that failed will soon be fixed I'm sure smiley. 

  • tsroemitsroemi Posts: 3,461

    Not sure if this is on anyone's radar yet as I haven't seen any response: the category sales are still broken, there's no page loading at all and the pic is still for yesterday's items.

    BYOB 10 worked fine for me on the other hand, as did everything else!

  • ArtiniArtini Posts: 10,305
    edited November 2020
    watchdog79 said:

    Alright, a 20% off Gift Card went through via PayPal smoothly and I immediately got an e-mail with the code. I redeemed the code without any issues, and a purchase including Genesis 3 Pro Bundle for free with the code SPECIALER-GIFT went through without any issues. The items appeared in my DIM. I am going to try to download them when I go to bed.

    Lucky you.

    I have also ordered a gift card via PayPal and get a code from my account afterwards.

    No need to wait for e-mail.

     

    Post edited by Artini on
  • RandWulfRandWulf Posts: 215
    evacyn said:

    Support just contacted me to let me know DIM is working now... except it isn't. It hasn't been since last Sunday. 

     Not working here either, still.

  • ArtiniArtini Posts: 10,305
    sweet-talkin-melissa_26d96ec23c said:

    Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.

    Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

    You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

    "I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

  • klakieklakie Posts: 0

    alles wat ik zondag kocht staat niet tussen mijn producten en ik word hier stillekes zot na 20tal mails het zelfde antwoord crying

    iemand zelfde probleem

     

This discussion has been closed.