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!! Store Issues - Known Problems - Please Read !!

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  • RandWulfRandWulf Posts: 215
    nonesuch00 said:

    The DIM file server for downloads for the "Flirty Hair for Genesis 3 Females" install file is down.

    It's fixed. I guess nag clicking until for the sys admin to see it was down got it fixed. I don't know. Thanks.

     

    I'm impressed your DIM works at all...

  • WolfwoodWolfwood Posts: 831

    https://www.daz3d.com/dforce-sweet-magnolia-hair-for-genesis-3-and-8-female i think it has worg base discounts.

    PC+ hairs are usually 6.99 after two week release peried. If starting from that, 30% from debut + extra 15% from this sale for members it should got for $4.16 before cart. Others PC+ follow this pattern.

    If i got in reverse on those two discounts from advertised 6.79, it means that after 2 weeks it will cost $11.41, seems odd since every PC item is rounded to end in ".99". So my guess is not working as intended.

    Same thing happens with the other hair from chevybabe25 (https://www.daz3d.com/dforce-neroli-hair-for-genesis-8-and-genesis-3-females) but others PC+ do not have this problem.

    BTW, don't know if it is intended or not, but the extra 20% off for DO is working for PC+ items too (it usually does not).

  • UnifiedBrainUnifiedBrain Posts: 3,588
    Kerya said:

    Something nice: my order confirmation mail for todays order took some hours, but it did arrive.

    Mine did too - the first one in days.  Yay!

    And for the record, I have never subscribed to any Daz promotional lists.  The email order confirmations have always arrived after ordering without me doing anything extra.

  • michelle_265235cb5amichelle_265235cb5a Posts: 28

    Sorry to add to all the other problems lol but did you know the Build Your Own Bundle links not working either, all I get when clicking it is an "OOps" error :( I think you have linked it to the wrong url maybe, sorry!

  • lou_harperlou_harper Posts: 1,163
    Richard Haseltine said:
    lou_harper said:

    I'm sitting on $300.- in gift card but can't use it because at the check out screen there is nowhere to put the code. There is one for coupons but not gift card.

    You need to turn the GC into store credit here https://www.daz3d.com/giftcard/customer , then you can select Store credit ($xxx) as a payment method.

    That's a little complicated, but fine. Unfortunately, when I try to redeem the code I get "Wrong or expired gift card code" message.

  • evacynevacyn Posts: 989

    Over the past hour, DIM constantly alternates between two states:

    • No items in my Ready to Download pane.
    • Items in my Ready to Download pane that crash DIM when I click Install.

     

  • mtl1mtl1 Posts: 1,508

    BYOB link is still broken, unfortunately.

  • AtiAti Posts: 9,182

    When I first go to https://www.daz3d.com/ , the icon in the top right corner is white, even though I'm logged in. Clicking it gives me the logged-in menu, showing that 'Im indeed logged in. Consequent visits show the correct, blue icon with the check mark.

  • RonSRonS Posts: 299
    TesseractSpace said:

    Discount that explicitly says does apply to gift cards does not apply on gift card.

    Same here - no discount on GC even with new items in cart

  • N-RArtsN-RArts Posts: 1,603

    "There was an error processing your transaction"

    The store STILL isn't accepting my order on the redirect from Paypal. As much as I want this stuff, I have a limited amount of money to spend. So I'm not ordering anything else from Daz until this whole thing is sorted out. I know I'm going to miss out on A LOT of things, but I can't afford to keep messing with my funds. angry​

  • DAZ_JacobDAZ_Jacob Posts: 21

    Latest Updates: 12:15 pm, 11/6

    We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 12:15 pm, 11/6, the following issues have been noted and fixed:

    • Pricing: the wishlist now shows the correct prices for most PC+ Members

    • Interactive licenses are showing up in product libraries, for those who have bought them

    • Video tutorials are playing throughout the website

    • DazCentral tutorials are playing

    We’re currently working on the following:

    • Credit card details for checkout: requiring to be saved

    Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.

    Daz 3D thanks you for your ongoing feedback, and for keeping your comments and questions in this thread so that we can continue to make sure that each specific issue gets attention.

    We have also developed a weekend of special gifts and extra savings coming up to thank all Daz users for your patience during our site turnover, so keep your eyes on the sales pages over the weekend and get ready to grab some pretty awesome products.

    — The Daz 3D Technical Support Team

  • RandWulfRandWulf Posts: 215
    DAZ_Jacob said:

    Latest Updates: 12:15 pm, 11/6

    We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 12:15 pm, 11/6, the following issues have been noted and fixed:

    • Pricing: the wishlist now shows the correct prices for most PC+ Members

    • Interactive licenses are showing up in product libraries, for those who have bought them

    • Video tutorials are playing throughout the website

    • DazCentral tutorials are playing

    We’re currently working on the following:

    • Credit card details for checkout: requiring to be saved

    Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.

    Daz 3D thanks you for your ongoing feedback, and for keeping your comments and questions in this thread so that we can continue to make sure that each specific issue gets attention.

    We have also developed a weekend of special gifts and extra savings coming up to thank all Daz users for your patience during our site turnover, so keep your eyes on the sales pages over the weekend and get ready to grab some pretty awesome products.

    — The Daz 3D Technical Support Team

    Are you still looking at fixing DIM?  I haven't heard back on the ticket I submitted -- not even an email that it wasreceived.

     

  • 3D-GHDesign3D-GHDesign Posts: 706

    Most things nicely came back, great work.  

    But I don't see the product add-on list where we can see if there are any add-on for the product and the related products. If it was already mentioned, sorry

  • SempieSempie Posts: 659
    edited November 2020

    Trying to buy a 10% off $25,- Gift Card...

    Giftcardd.jpg
    1377 x 629 - 93K
    Post edited by Sempie on
  • nonesuch00nonesuch00 Posts: 18,722
    AllenArt said:
    nonesuch00 said:

    The DIM file server for downloads for the "Flirty Hair for Genesis 3 Females" install file is down.

    It's fixed. I guess nag clicking until for the sys admin to see it was down got it fixed. I don't know. Thanks.

    I had one last night that finally worked after trying about 50 times :/. I'm not exaggerating.

    Laurie

    Oh, that seems about right. I think I may of hit about 300 for a set of 3 products yesterday. I seems to be the older products usually. I sit there go back and forth between my DAZ scene & DIM & the forums. Sorry sys admins, but reset that server! I can't stand DIM with undownloaded littering it up! laugh

  • DarkS474DarkS474 Posts: 154

    Adding any Interactive License to any currently owned product is lacking any discount in the cart. So DAZ Originals having Interactive License at $5 become $50 in the cart.

     

  • SolitarySandpiperSolitarySandpiper Posts: 566

    Has anybody acknowledged the Gift Cards not getting the advertised discount?... i'm sure many are holding off risking anymore of their money until at least that is resolved. 

  • evacynevacyn Posts: 989
    RandWulf said:
    DAZ_Jacob said:

    Latest Updates: 12:15 pm, 11/6

    We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 12:15 pm, 11/6, the following issues have been noted and fixed:

    • Pricing: the wishlist now shows the correct prices for most PC+ Members

    • Interactive licenses are showing up in product libraries, for those who have bought them

    • Video tutorials are playing throughout the website

    • DazCentral tutorials are playing

    We’re currently working on the following:

    • Credit card details for checkout: requiring to be saved

    Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.

    Daz 3D thanks you for your ongoing feedback, and for keeping your comments and questions in this thread so that we can continue to make sure that each specific issue gets attention.

    We have also developed a weekend of special gifts and extra savings coming up to thank all Daz users for your patience during our site turnover, so keep your eyes on the sales pages over the weekend and get ready to grab some pretty awesome products.

    — The Daz 3D Technical Support Team

    Are you still looking at fixing DIM?  I haven't heard back on the ticket I submitted -- not even an email that it wasreceived.

     

    I'd like to know this too. DIM hasn't worked for me since pre-store upgrade on Sunday. 

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,406
    SolitarySandpiper said:

    Has anybody acknowledged the Gift Cards not getting the advertised discount?... i'm sure many are holding off risking anymore of their money until at least that is resolved. 

    I saw a post that it was being worked on in either the New Store Software or There's Always Another Sale threads

  • jedijuddjedijudd Posts: 606

    Cart prices keep jumping up and down driving me crazy I should have pulled the trigger 10 min ago now prices are back way up again

  • rory7411rory7411 Posts: 111
    edited November 2020

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    Post edited by rory7411 on
  • DAZ_RawbDAZ_Rawb Posts: 817

    Giftcard discount should be fixed.

  • Richard HaseltineRichard Haseltine Posts: 107,953
    DarkS474 said:

    Adding any Interactive License to any currently owned product is lacking any discount in the cart. So DAZ Originals having Interactive License at $5 become $50 in the cart.

     

     

    SolitarySandpiper said:

    Has anybody acknowledged the Gift Cards not getting the advertised discount?... i'm sure many are holding off risking anymore of their money until at least that is resolved. 

    Both of these have been reported.

  • Richard HaseltineRichard Haseltine Posts: 107,953
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

  • arbee999arbee999 Posts: 104
    DAZ_Rawb said:

    Giftcard discount should be fixed.

    Worked for me, and I got the email right away - thanks @DAZ_Rawb smiley

  • mtl1mtl1 Posts: 1,508

    For anyone looking for the gift card number, it can be found in the order number within your account. I didn't get an email receipt for my order though.

  • SummerhorseSummerhorse Posts: 684
    N_R Arts said:

    "There was an error processing your transaction"

    The store STILL isn't accepting my order on the redirect from Paypal. As much as I want this stuff, I have a limited amount of money to spend. So I'm not ordering anything else from Daz until this whole thing is sorted out. I know I'm going to miss out on A LOT of things, but I can't afford to keep messing with my funds. angry​

    The store won't accept my card anymore but Amazon pay ( using the same card) is working. you might try that.

  • rory7411rory7411 Posts: 111
    Richard Haseltine said:
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

    Sorry, but I disagree with that, according to the screenshot there are 2 separate offers.

     

    Richard Haseltine said:
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

     

    offernew.jpg
    1560 x 2080 - 101K
  • Richard HaseltineRichard Haseltine Posts: 107,953
    edited November 2020
    rory7411 said:
    Richard Haseltine said:
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

    Sorry, but I disagree with that, according to the screenshot there are 2 separate offers.

     

    Richard Haseltine said:
    rory7411 said:

    Cart discounts have now lost the extra 15% off for still new/debut and extra 15% for more than 1 in the cart on DOs. So they corrected one error and caused another.

    And 5 mins later it's changed again.

    The extra 15% for Debut/Still new is taken off the base price, seen on the product page, it isn't for two or more items. The base PC discount on all DOs is now 45% instead of 30%, again that is the display price not in-cart.

    Ah, you said 15% twice so I thought you meant the changed base PC dsicount for the other (since it's fifteen percentage points). I think the 10% for two+ is known to be broken. Actually the 10% looks to be working to me - please post a cart explaing why you think it isn't if it still seems off for you.

    Post edited by Richard Haseltine on
  • WonderlandWonderland Posts: 7,133
    edited November 2020

    DIM still not working for me. Only 11 out of hundreds of items downloaded and they won’t install. Everything is Download failed and Install failed.

    Welp, never mind, it seems my 8TB hard drive is full. I’m transferring my 2.06 TB of downloads which says it will take 22 hours plus who knows how many TB of installed files to a new 12 TB hard drive that I luckily purchased on Prime Day. It looks like it will be quite a while before I can install anything...

    Post edited by Wonderland on
This discussion has been closed.