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!! Store Issues - Known Problems - Please Read !!

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  • memcneil70memcneil70 Posts: 5,289
    edited November 2020
    memcneil70 said:

    In the Product Library, when I click on the some names of new products released today, it will not bring up its page, so I can link to the store page. I had made a copy of my Shopping Cart and was able to link through it to my product's store page to make a copy of the promo pages for my records.

    These inclueded:

    Augmentation Outfit Textures

    Cyber Future - Expressions For Genesis 8 Female And Millawa 8

    Z Woman On A Mission Poses And Expressions For Millawa 8

    Dforce Cb Haze Alpha Clothing Set For Genesis 8 Females

    Zhao Hd For Genesis 8 Female

    But these new items do work:

    Dforce Sweet Magnolia Hair For Genesis 3 And 8 Female

    Exmachina Wings For Genesis 8

    Blindxlook Accessories For Genesis 8 Female

    Blindxlook Outfit For Genesis 8 Females

    Something else I am not sure is on the list of fixes, my new purchases today showed a purchase and release date of 3 Nov 2020, two days ago. My other purchases on 1 Nov 2020, and on up are wonky as well, as well as their release dates. This affects my sorting in DS and in DIM, by order date and by install date. 

    I also notice that Nox Hair for G3 which I bought when it was released for G3F/G3M, has its purchased date changed to 2020 to reflect the reissue and repurchase by me in this last bundle. 

    Another very minor issue I have is the font used at the very top of the page for the links. It is not clean and is small and hard to read.  

    I understand if these issues would be considered minor and negligible, but it adds to a customer's frustration. 

    Thank you,

    Mary

    I am repeating this because I didn't see if it was reported or acknowledged. I also saw the problem repeat this morning on one of my new purchases as well.

    Also, I have to add that of my 15 items I bought today, 2 failed to download. I tried multiple times in DIM, then tried to download the package from the Product Library but both failed there and it showed a network error.

    Mary

    Edit: Downloads went through now. My thanks.

    Post edited by memcneil70 on
  • MelanieLMelanieL Posts: 7,720
    Richard Haseltine said:
    MelanieL said:

    Another minor-ish point, but they took away the ability to REMOVE a coupon from the cart page - once applied, it seems to be stuck there.

    Why do I care? Well at one time it used to be that if you cleared the cart with a coupon active you then "lost" that coupon forever. Maybe this was fixed, but I'm scared to try.

    Delete the text and click Apply - it will complain that the coupon is not valid (duh) but it will clear the previous one.

     

    NorthOf45 said:
    MelanieL said:

    Another minor-ish point, but they took away the ability to REMOVE a coupon from the cart page - once applied, it seems to be stuck there.

    Why do I care? Well at one time it used to be that if you cleared the cart with a coupon active you then "lost" that coupon forever. Maybe this was fixed, but I'm scared to try.

    I noticed that. Just delete the text, then apply the now-empty coupon code. It will come back saying the coupon is invalid as usually happens when it's not valid. "Coupon? What coupon? There's no coupon."

    Thank you both - but it won't be lost forever, right?

    By the way, my cart just went up massively (lost all the discounts including the debut PC+ items) - is something being tweaked?

  • SmoovArtSmoovArt Posts: 57

    I added a couple of new things to my cart and was about to purchase, but my cart is in shambles right now.  None of the sales prices are listed so I'm logging off.  Maybe I'll try back later

  • fixmypcmikefixmypcmike Posts: 19,685
    Richard Haseltine said:
    MelanieL said:

    Another minor-ish point, but they took away the ability to REMOVE a coupon from the cart page - once applied, it seems to be stuck there.

    Why do I care? Well at one time it used to be that if you cleared the cart with a coupon active you then "lost" that coupon forever. Maybe this was fixed, but I'm scared to try.

    Delete the text and click Apply - it will complain that the coupon is not valid (duh) but it will clear the previous one.

    Or type in whatever text seems funniest and click Apply.

  • Richard HaseltineRichard Haseltine Posts: 107,945
    MelanieL said:
    Richard Haseltine said:
    MelanieL said:

    Another minor-ish point, but they took away the ability to REMOVE a coupon from the cart page - once applied, it seems to be stuck there.

    Why do I care? Well at one time it used to be that if you cleared the cart with a coupon active you then "lost" that coupon forever. Maybe this was fixed, but I'm scared to try.

    Delete the text and click Apply - it will complain that the coupon is not valid (duh) but it will clear the previous one.

     

    NorthOf45 said:
    MelanieL said:

    Another minor-ish point, but they took away the ability to REMOVE a coupon from the cart page - once applied, it seems to be stuck there.

    Why do I care? Well at one time it used to be that if you cleared the cart with a coupon active you then "lost" that coupon forever. Maybe this was fixed, but I'm scared to try.

    I noticed that. Just delete the text, then apply the now-empty coupon code. It will come back saying the coupon is invalid as usually happens when it's not valid. "Coupon? What coupon? There's no coupon."

    Thank you both - but it won't be lost forever, right?

    By the way, my cart just went up massively (lost all the discounts including the debut PC+ items) - is something being tweaked?

    No, it won't affect the coupon - you haven't used it until you check out, all you are doing is rplacing the coupon with a null that doesn't do anything so that the valid one won't be used.

  • Richard HaseltineRichard Haseltine Posts: 107,945
    memcneil70 said:
    memcneil70 said:

    In the Product Library, when I click on the some names of new products released today, it will not bring up its page, so I can link to the store page. I had made a copy of my Shopping Cart and was able to link through it to my product's store page to make a copy of the promo pages for my records.

    These inclueded:

    Augmentation Outfit Textures

    Cyber Future - Expressions For Genesis 8 Female And Millawa 8

    Z Woman On A Mission Poses And Expressions For Millawa 8

    Dforce Cb Haze Alpha Clothing Set For Genesis 8 Females

    Zhao Hd For Genesis 8 Female

    But these new items do work:

    Dforce Sweet Magnolia Hair For Genesis 3 And 8 Female

    Exmachina Wings For Genesis 8

    Blindxlook Accessories For Genesis 8 Female

    Blindxlook Outfit For Genesis 8 Females

    Something else I am not sure is on the list of fixes, my new purchases today showed a purchase and release date of 3 Nov 2020, two days ago. My other purchases on 1 Nov 2020, and on up are wonky as well, as well as their release dates. This affects my sorting in DS and in DIM, by order date and by install date. 

    I also notice that Nox Hair for G3 which I bought when it was released for G3F/G3M, has its purchased date changed to 2020 to reflect the reissue and repurchase by me in this last bundle. 

    Another very minor issue I have is the font used at the very top of the page for the links. It is not clean and is small and hard to read.  

    I understand if these issues would be considered minor and negligible, but it adds to a customer's frustration. 

    Thank you,

    Mary

    I am repeating this because I didn't see if it was reported or acknowledged. I also saw the problem repeat this morning on one of my new purchases as well.

    Also, I have to add that of my 15 items I bought today, 2 failed to download. I tried multiple times in DIM, then tried to download the package from the Product Library but both failed there and it showed a network error.

    Mary

    Edit: Downloads went through now. My thanks.

    The purchase dates are a known issue, I'm not sure about the product library links but I suspect it is a side-effect.

  • crashworshipcrashworship Posts: 229
    edited November 2020

    A recent purchase when through, not without issues and it took awhile but at least with the proper sale discount, but then using DIM to download and install, I get a "Download Failed!" message. An attempt to manually download and install the files is TAKING FOREVER and some of the downloads have completely stalled.

    I'm gonna just come out and say it but the recent store update has been anything but an improvement. Buying and installing has never been completely without issues but this is by far the worst I've ever seen.

    Post edited by crashworship on
  • AngelikMAngelikM Posts: 112

    Groovehouse is listed at the PC+ price $2.97 (-83%)...when added to the cart it is full price all the way up to the last checkout page...wanted to use the GIMME-MORE coupon... it has worked ok until just 5min ago or so, when added the last item to purchase 3...

    Trying to upload the screenshots but it is taking a lot of timesurprise

    Thanks in advance...

  • AngelikMAngelikM Posts: 112
    AngelikM said:

    Groovehouse is listed at the PC+ price $2.97 (-83%)...when added to the cart it is full price all the way up to the last checkout page...wanted to use the GIMME-MORE coupon... it has worked ok until just 5min ago or so, when added the last item to purchase 3...

    Trying to upload the screenshots but it is taking a lot of timesurprise

    Thanks in advance...

    Now it is working nice again...yeslaugh

  • Derek CarlinDerek Carlin Posts: 38

    since I can't get support to give me the gift card code for the one I bought on the weekend (and their suggestion I can get it by viewing order details just returns an error),..

    I decided to buy a smaller card since today they promise 20% off for PC+ members ... but there is no discount on the card value in my cart ...

    sigh.

  • PerttiAPerttiA Posts: 10,024

    Someone mentioned previously having problems with the emails, as they were encoded "Quoted Printable"...

    I noticed on the confirmation email that the letter "ä" in my home address had been replaced with "ä", even though the letter is found even in the original IPM-PC (US) character set, I don't remember having seen the same before the store change.

  • SylvanSylvan Posts: 2,719

    Will yesterday's PC+ for a day items return for 1.99 since Paypal payments were throwing errors?

  • Aiijuin GraphicsAiijuin Graphics Posts: 171

    I'm sure DAZ is aware of this, but just chiming on some random issues FYI:


    1) After clicking on the PC+ 30% picture link from SHOP page, the next page to come up, the blue button to the Browse all PC+ sales leads to a 'Page not found' error.

    2) Was abruptly logged out on the SHOP home page, the drop down is not working(on iPhone), clicking on any link is not working including login. Luckily, I had a second DAZ page open in order to navigate to the forums, where I was still logged in. (?)  

    I absolutely get no response from the DAZ home page at all clicking on anything except my cart - I can see my cart and items in it (strangely enough) but drop downs at top are all disabled (again, on iPhone).

    Probably just tiny wrinkles that I wasn't sure you may already know about.  Just reporting.

  • scorpioscorpio Posts: 8,533
    Sylvan said:

    Will yesterday's PC+ for a day items return for 1.99 since Paypal payments were throwing errors?

    I didn't notice any difference in todays items.

  • TesseractSpaceTesseractSpace Posts: 1,582

    Discount that explicitly says does apply to gift cards does not apply on gift card.

    Screenshot_20201106-093009_Chrome.jpg
    887 x 182 - 43K
  • ByrdieByrdie Posts: 1,783

    :sigh: Cannot log into the store at all and many links on the pages I can load do not respond. Menu button does not bring up the menu, just the name of the page with a # symbol at the end. Same thing happens when I click the log in icon. And the "calculating" thing keeps going and going and going, making it nearly impossible to find anything. sad

  • nonesuch00nonesuch00 Posts: 18,722
    edited November 2020

    The DIM file server for downloads for the "Flirty Hair for Genesis 3 Females" install file is down.

    It's fixed. I guess nag clicking until for the sys admin to see it was down got it fixed. I don't know. Thanks.

    Post edited by nonesuch00 on
  • missuskissesmissuskisses Posts: 918
    Derek Carlin said:

    since I can't get support to give me the gift card code for the one I bought on the weekend (and their suggestion I can get it by viewing order details just returns an error),..

    I decided to buy a smaller card since today they promise 20% off for PC+ members ... but there is no discount on the card value in my cart ...

    sigh.

    Where do they promise 20% off gift card for PC+ members? I would sure love to buy a gift card. Wanted to last weekend with the 30% offer but site and cart were borked.

  • lou_harperlou_harper Posts: 1,163

    I'm sitting on $300.- in gift card but can't use it because at the check out screen there is nowhere to put the code. There is one for coupons but not gift card.

  • Richard HaseltineRichard Haseltine Posts: 107,945
    danklima_16e1bf0c81 said:

    All readmes are missing from DAZ Documentation center. I checked randomly several and none were available. (an example: http://docs.daz3d.com/doku.php/public/read_me/index/55811/start)

    Not missing as such - rather the code that displays them is trying to access an API in the store that is not behaving in the same way as before, leading to the message you see. This is obviosuly somethign that needs to be fixed, but theer are things higher in the queue for now.

  • Derek CarlinDerek Carlin Posts: 38
    missuskisses said:
    Derek Carlin said:

    since I can't get support to give me the gift card code for the one I bought on the weekend (and their suggestion I can get it by viewing order details just returns an error),..

    I decided to buy a smaller card since today they promise 20% off for PC+ members ... but there is no discount on the card value in my cart ...

    sigh.

    Where do they promise 20% off gift card for PC+ members? I would sure love to buy a gift card. Wanted to last weekend with the 30% offer but site and cart were borked.

    Top of today's sale ... 10% off gift cards, 20e% for PC+ members. (the "pardon our dust" sale).

  • Richard HaseltineRichard Haseltine Posts: 107,945
    lou_harper said:

    I'm sitting on $300.- in gift card but can't use it because at the check out screen there is nowhere to put the code. There is one for coupons but not gift card.

    You need to turn the GC into store credit here https://www.daz3d.com/giftcard/customer , then you can select Store credit ($xxx) as a payment method.

  • memcneil70memcneil70 Posts: 5,289
    Richard Haseltine said:
    memcneil70 said:
    memcneil70 said:

    In the Product Library, when I click on the some names of new products released today, it will not bring up its page, so I can link to the store page. I had made a copy of my Shopping Cart and was able to link through it to my product's store page to make a copy of the promo pages for my records.

    These inclueded:

    Augmentation Outfit Textures

    Cyber Future - Expressions For Genesis 8 Female And Millawa 8

    Z Woman On A Mission Poses And Expressions For Millawa 8

    Dforce Cb Haze Alpha Clothing Set For Genesis 8 Females

    Zhao Hd For Genesis 8 Female

    But these new items do work:

    Dforce Sweet Magnolia Hair For Genesis 3 And 8 Female

    Exmachina Wings For Genesis 8

    Blindxlook Accessories For Genesis 8 Female

    Blindxlook Outfit For Genesis 8 Females

    Something else I am not sure is on the list of fixes, my new purchases today showed a purchase and release date of 3 Nov 2020, two days ago. My other purchases on 1 Nov 2020, and on up are wonky as well, as well as their release dates. This affects my sorting in DS and in DIM, by order date and by install date. 

    I also notice that Nox Hair for G3 which I bought when it was released for G3F/G3M, has its purchased date changed to 2020 to reflect the reissue and repurchase by me in this last bundle. 

    Another very minor issue I have is the font used at the very top of the page for the links. It is not clean and is small and hard to read.  

    I understand if these issues would be considered minor and negligible, but it adds to a customer's frustration. 

    Thank you,

    Mary

    I am repeating this because I didn't see if it was reported or acknowledged. I also saw the problem repeat this morning on one of my new purchases as well.

    Also, I have to add that of my 15 items I bought today, 2 failed to download. I tried multiple times in DIM, then tried to download the package from the Product Library but both failed there and it showed a network error.

    Mary

    Edit: Downloads went through now. My thanks.

    The purchase dates are a known issue, I'm not sure about the product library links but I suspect it is a side-effect.

    Thank you Richard. I hadn't seen it on the first page. 

  • SylvanSylvan Posts: 2,719
    scorpio said:
    Sylvan said:

    Will yesterday's PC+ for a day items return for 1.99 since Paypal payments were throwing errors?

    I didn't notice any difference in todays items.

    I had a few items from yesterday and they went up to full price today

  • SolitarySandpiperSolitarySandpiper Posts: 566
    edited November 2020

    i've decided to pull my previous bitter post regarding site issues until a later date when i'm sure to be feeling less generous!

    plus my content has now arrived and the gift card is working :)

    Post edited by SolitarySandpiper on
  • xyer0xyer0 Posts: 6,327

    No discount for gift cards.

  • watchdog79watchdog79 Posts: 1,026
    xyer0 said:

    No discount for gift cards.

    I just tried, not even the 10% clearly mantioned there.

  • scorpioscorpio Posts: 8,533
    Sylvan said:
    scorpio said:
    Sylvan said:

    Will yesterday's PC+ for a day items return for 1.99 since Paypal payments were throwing errors?

    I didn't notice any difference in todays items.

    I had a few items from yesterday and they went up to full price today

    Ahh they removed some stuff don't know if they added anything though it all looks the same stuff to me.

  • missuskissesmissuskisses Posts: 918
    Derek Carlin said:
    missuskisses said:
    Derek Carlin said:

    since I can't get support to give me the gift card code for the one I bought on the weekend (and their suggestion I can get it by viewing order details just returns an error),..

    I decided to buy a smaller card since today they promise 20% off for PC+ members ... but there is no discount on the card value in my cart ...

    sigh.

    Where do they promise 20% off gift card for PC+ members? I would sure love to buy a gift card. Wanted to last weekend with the 30% offer but site and cart were borked.

    Top of today's sale ... 10% off gift cards, 20e% for PC+ members. (the "pardon our dust" sale).

    Ah, I had to refresh the page. I see it now. No discount in cart for me either.

  • AllenArtAllenArt Posts: 7,175
    nonesuch00 said:

    The DIM file server for downloads for the "Flirty Hair for Genesis 3 Females" install file is down.

    It's fixed. I guess nag clicking until for the sys admin to see it was down got it fixed. I don't know. Thanks.

    I had one last night that finally worked after trying about 50 times :/. I'm not exaggerating.

    Laurie

This discussion has been closed.