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!! Store Issues - Known Problems - Please Read !!

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  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    tombraider4ever said:

    Please answer my question: does the giftcard code emails come from the same adress and through the same system as the confirmation emails? As I said before: I have made three orders over the last few days, haven't had time to shop today yet, and I didn't get a single email, I haven't unsubsribed to the newsletter, I get all newslettters and subscribtion emails from the forums. Nothing in my spam folder in my mail and in my mail client. So I need desparately to know if the emails for conf emails and giftcard code comes from the same system and from the same adress, if so then I won't get any giftcard code either. I have 17 dollars left in store credit (witch shows the correct balance, but below that it shows the wrong amount balance before and after purachase) so I can make a small order today but after that I need to buy a giftcard! This shouldn't be a difficult question to answer, Please answer me sad.    

     

    And this: https://www.daz3d.com/ancient-ruins which I bought yesterday can't be downloaded either throught dim or manually, I wan't what I bought, Please fix the link. Do I need to open a ticket about it or is it enough to write about it here? I wrote the same thing in the sales thread also as I asked this yesterday there twice with no reply at all sad. 

    I don't know the answer.

    I would say, purchase a GC.. if it doesn't appear.. file a ticket... the same for the misisng download.

  • tombraider4evertombraider4ever Posts: 744
    Jack Tomalin said:
    tombraider4ever said:

    Please answer my question: does the giftcard code emails come from the same adress and through the same system as the confirmation emails? As I said before: I have made three orders over the last few days, haven't had time to shop today yet, and I didn't get a single email, I haven't unsubsribed to the newsletter, I get all newslettters and subscribtion emails from the forums. Nothing in my spam folder in my mail and in my mail client. So I need desparately to know if the emails for conf emails and giftcard code comes from the same system and from the same adress, if so then I won't get any giftcard code either. I have 17 dollars left in store credit (witch shows the correct balance, but below that it shows the wrong amount balance before and after purachase) so I can make a small order today but after that I need to buy a giftcard! This shouldn't be a difficult question to answer, Please answer me sad.    

     

    And this: https://www.daz3d.com/ancient-ruins which I bought yesterday can't be downloaded either throught dim or manually, I wan't what I bought, Please fix the link. Do I need to open a ticket about it or is it enough to write about it here? I wrote the same thing in the sales thread also as I asked this yesterday there twice with no reply at all sad. 

    I don't know the answer.

    I would say, purchase a GC.. if it doesn't appear.. file a ticket... the same for the misisng download.

    Thanks for the reply! heart I have an open ticket about the missing emails, can I ask about the email system and the missing download in a comment to that ticket or should I open a second ticket? 
     

  • nonesuch00nonesuch00 Posts: 18,722
    Jack Tomalin said:
    AnotherUserName said:

    Im am being charged $4.45 tax for the "SPECIAL-GIFT" free starter bundle...

    Edit:

    So I pushed through the sale to see what would happen and it went through like it was free, no payment selection or anything. The order showed a final price of 4.45 in my account. I checked my cc account details and nothing seemed to be charged.

    Will report

    Same here but for $2.96.

  • evacynevacyn Posts: 989
    evacyn said:
    I have items appearing in my DIM download list this morning, but if I try to download anything I get an access violation related to qtcore4. dll.

    Scratch that - back to having no items in my Ready to Download pane. 

  • Gusf1Gusf1 Posts: 258

    On a slightly more amusing note:  Does anyone know why people poses are classified as animals in the icons below the product thumbnail?  Just curious.

                        Gus

  • TaozTaoz Posts: 10,249
    Kerya said:

    Something nice: my order confirmation mail for todays order took some hours, but it did arrive.

    Same here.  I haven't been missing any after the update actually (6 orders).

  • TaozTaoz Posts: 10,249
    kyoto kid said:
    Taoz said:
    kyoto kid said:
    NorthOf45 said:

    It's working for me right now, chugging along at my max d/l speed...

    ..same here. 

    Maybe it can still download as long as there are products on the Downloads tab, so if you haven't done a refresh it might work.  So you better not try to refresh until you have downloaded what you want.

    ..the issue I'm having (been going onfor awhile even before the store update) has been downloads failures (now up to 11 products that refuse to download). Posted about that in the DIM sticky.

    It's strange how different people have different problems all the time.

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,601

     all I get today is "Download failuI do, bu

    evacyn said:
    evacyn said:
    I have items appearing in my DIM download list this morning, but if I try to download anything I get an access violation related to qtcore4. dll.

    Scratch that - back to having no items in my Ready to Download pane. 

    I do, but all I get today is "Download Failure"... 

    Seems either the DAZ IT department is short staffed, or they bit more than they can chew with that store change - potentailly both.

  • dragotxdragotx Posts: 1,147

    The store is charging tax on the free items for me right now.

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  • evacynevacyn Posts: 989
    Mark_e593e0a5 said:

     all I get today is "Download failuI do, bu

    evacyn said:
    evacyn said:
    I have items appearing in my DIM download list this morning, but if I try to download anything I get an access violation related to qtcore4. dll.

    Scratch that - back to having no items in my Ready to Download pane. 

    I do, but all I get today is "Download Failure"... 

    Seems either the DAZ IT department is short staffed, or they bit more than they can chew with that store change - potentailly both.

    I think my dream right now is to be able to download all of the stuff I bought this week in DIM before the weekend starts :P

  • rafaelalvesdasilvarafaelalvesdasilva Posts: 2

    DIM - Downloads keep failing :(

  • TaozTaoz Posts: 10,249
    Taoz said:

    DIM is broken again - it just crashed when I was working with it, now theres nothing on Downloads tab.  Tried on another PC, same problem. 

    Working again now, thanks!

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    dragotx said:

    The store is charging tax on the free items for me right now.

    Being worked on :)

  • rainoftoadsrainoftoads Posts: 50
    dragotx said:

    The store is charging tax on the free items for me right now.

    Can confirm. Tax being charged on free items.

     

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  • Ghosty12Ghosty12 Posts: 2,080
    edited November 2020

    Please fix the download servers as right now having issues of trying to download content via DiM and even browser.. angry

    Post edited by Ghosty12 on
  • DaventakiDaventaki Posts: 1,624

    Cart using Specialer-Gift is charging tax on the whole cart total instead of the actual cart total.

     

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  • WendyLuvsCatzWendyLuvsCatz Posts: 40,048
    Ghosty12 said:

    Fix the download servers as right now can't download content.. angry

    Karen is that you? cheeky

  • Richard HaseltineRichard Haseltine Posts: 107,945
    edited November 2020

    Reported the $5 DO Interactive License not working if the licenses purchased alone, reported the extra 10/20% on DOs from Pardon Our Dust not working.

    Post edited by Richard Haseltine on
  • DarkS474DarkS474 Posts: 154
    edited November 2020

    Adding an Interactive License to any already owned products doesn't bring the discount to the cart. So a DAZ Original gets $50 in the cart instead of $5 as it should be. I hope it is going to get fixed soon.

     

    Post edited by DarkS474 on
  • Richard HaseltineRichard Haseltine Posts: 107,945
    Daventaki said:

    Cart using Specialer-Gift is charging tax on the whole cart total instead of the actual cart total.

    I imagine that is the same issue as the tax on freebies.

  • xyer0xyer0 Posts: 6,327

    Thanks for stopping the automatic saving of card info, but the "save card" box is ticked by default, and that is one more unnecessary step that people who don't want to save their info will have to do. Opt out should be default, not opt in. Please change it.

  • Ghosty12Ghosty12 Posts: 2,080
    edited November 2020
    WendyLuvsCatz said:
    Ghosty12 said:

    Fix the download servers as right now can't download content.. angry

    Karen is that you? cheeky

    Could be you never really know, but I would get weird looks if I was.. lol cheekysmiley

    Looks like the download servers have melted.. sad

    Post edited by Ghosty12 on
  • Lee MoonLee Moon Posts: 926

    Those of us who opt out of having our card information stored on the site need to be aware that this is not working.  My card information was stored despite opting out.  There is no way in my account page to remove the card.  I did put in a trouble ticket yesterday and amended it a few minutes ago when I was able to make a purchase with the stored card info.  Seems like a pretty serious flaw in the checkout process when the opt out feature doesn't work.  I'm hoping that this will REALLY be fixed soon. :(

    Lee

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    leemoon_c43b45a114 said:

    Those of us who opt out of having our card information stored on the site need to be aware that this is not working.  My card information was stored despite opting out.  There is no way in my account page to remove the card.  I did put in a trouble ticket yesterday and amended it a few minutes ago when I was able to make a purchase with the stored card info.  Seems like a pretty serious flaw in the checkout process when the opt out feature doesn't work.  I'm hoping that this will REALLY be fixed soon. :(

    Lee

    It's on the list and should be addressed shortly I believe.

  • Lee MoonLee Moon Posts: 926
    Jack Tomalin said:
    leemoon_c43b45a114 said:

    Those of us who opt out of having our card information stored on the site need to be aware that this is not working.  My card information was stored despite opting out.  There is no way in my account page to remove the card.  I did put in a trouble ticket yesterday and amended it a few minutes ago when I was able to make a purchase with the stored card info.  Seems like a pretty serious flaw in the checkout process when the opt out feature doesn't work.  I'm hoping that this will REALLY be fixed soon. :(

    Lee

    It's on the list and should be addressed shortly I believe.

    Thank you, Jack!  I truly appreciate the quick response you always give. :)

    Lee

  • MelanieLMelanieL Posts: 7,720

    Another minor-ish point, but they took away the ability to REMOVE a coupon from the cart page - once applied, it seems to be stuck there.

    Why do I care? Well at one time it used to be that if you cleared the cart with a coupon active you then "lost" that coupon forever. Maybe this was fixed, but I'm scared to try.

  • Richard HaseltineRichard Haseltine Posts: 107,945
    MelanieL said:

    Another minor-ish point, but they took away the ability to REMOVE a coupon from the cart page - once applied, it seems to be stuck there.

    Why do I care? Well at one time it used to be that if you cleared the cart with a coupon active you then "lost" that coupon forever. Maybe this was fixed, but I'm scared to try.

    Delete the text and click Apply - it will complain that the coupon is not valid (duh) but it will clear the previous one.

  • NorthOf45NorthOf45 Posts: 5,690
    MelanieL said:

    Another minor-ish point, but they took away the ability to REMOVE a coupon from the cart page - once applied, it seems to be stuck there.

    Why do I care? Well at one time it used to be that if you cleared the cart with a coupon active you then "lost" that coupon forever. Maybe this was fixed, but I'm scared to try.

    I noticed that. Just delete the text, then apply the now-empty coupon code. It will come back saying the coupon is invalid as usually happens when it's not valid. "Coupon? What coupon? There's no coupon."

  • nonesuch00nonesuch00 Posts: 18,722
    nonesuch00 said:
    Jack Tomalin said:
    AnotherUserName said:

    Im am being charged $4.45 tax for the "SPECIAL-GIFT" free starter bundle...

    Edit:

    So I pushed through the sale to see what would happen and it went through like it was free, no payment selection or anything. The order showed a final price of 4.45 in my account. I checked my cc account details and nothing seemed to be charged.

    Will report

    Same here but for $2.96.

    For the order above since the item was free I was actually charged no tax even though it shows that. That is the 'SPECIAL-GIFT' coupon.

    The opposite problem occurs with the 'SPECIALER-GIFT' coupon. The item becomes free but the two new items I bought have no tax charged in the cart and the tax is not added when I check out either.

     

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  • Silas3DSilas3D Posts: 733
    edited November 2020

    Code SPECIAL-GIFT is not working for me at all - getting a coupon code invalid message with just Gianni 7 Starter Bundle in cart. Could this be because the coupon only works for full price ie not PC prices?

    The bundle shows as $50.37 in cart for me rather than $89.95

    Post edited by Silas3D on
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