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!! Store Issues - Known Problems - Please Read !!

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  • NathNath Posts: 2,940

    Have made a few purchases that seemed to charge the right price, but still can't see the Platinum forums - so there's still something wrong in/with my account. But I suppose the ticket will be resolved eventually, as I'm sure the actual store working has a slightly higher priority....

  • TaozTaoz Posts: 10,237

    .

    Gusf1 said:

       Is there anything about not being able to check out with a credit card?  I've been trying all day to buy a bunch of PC for a day items and it keeps coming up with an error.  I've tried logging out and then back in and, a different credit card.  No luck.  Oh well, money saved.

                                  Gus

    I just checked out with a stored card (stored several years ago), worked OK.  Maybe try a different browser (I'm using Firefox)?

  • Hun73r3dxHun73r3dx Posts: 38
    edited November 2020

    Looking at this https://www.daz3d.com/macarena-hd-for-genesis-8-female there is no discount in the sore but in the cart its 50% off

    Post edited by Hun73r3dx on
  • KeryaKerya Posts: 10,943
    TJohn said:

    I'm sure this has been mentioned by now (but I'm old and afraid I might not live long enough to read the whole thread) I'm being charged sales tax and never was before. I want to keep purchasing items, so will I get this money back as store credit? I t seems I should.  Thanks.

     

    Jack wrote to others that were charged sales tax to contact help, because you will get that money back.

  • KeryaKerya Posts: 10,943

    Orange banner is/was back - after closing it it is gone and doesn't show in Messages ...

  • NorthOf45NorthOf45 Posts: 5,690
    edited November 2020

    Yeah, banner for 10% off to replace yesterday's 20% off the same bundle. Unless it's another 10% on top of the 20%.

    Edit: Nope, but it comes out to the same price as before $29.91 with another New in the cart.

    Edit2: Nevermind, it's gone again.

    Edit3: ...and back again. I think they mean for the new Cryomancer Bundle.

    Post edited by NorthOf45 on
  • Noah LGPNoah LGP Posts: 2,617

    The Store Update didn't fix the Daz midnight yet.

    https://www.daz3d.com/shop/the-2020-pc-plus-sale is not available yet.

  • NorthOf45NorthOf45 Posts: 5,690
    Noah LGP said:

    The Store Update didn't fix the Daz midnight yet.

    https://www.daz3d.com/shop/the-2020-pc-plus-sale is not available yet.

    There's no "shop" in the current URL https://www.daz3d.com/the-2020-pc-plus-sale

  • Noah LGPNoah LGP Posts: 2,617
    NorthOf45 said:
    Noah LGP said:

    The Store Update didn't fix the Daz midnight yet.

    https://www.daz3d.com/shop/the-2020-pc-plus-sale is not available yet.

    There's no "shop" in the current URL https://www.daz3d.com/the-2020-pc-plus-sale

    Well the thumbnail link has been fixed.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    PC+ coupons are back and work properly (one use).

    Post edited by Noah LGP on
  • DAZ_RawbDAZ_Rawb Posts: 817
    cheelong72 said:
    Ellessarr said:

    any news about the interactive licenses????? when they will be fixed????, it's a big concern for me.

    Same. Literally my thousands of interactive license has disappeared.

    And people like us pay more for the Interactive License than the product themselves, which is fair in my opinion.

    But with the disappeared license, it's very concerning and we don't want any legal problems with prodcuts that we have lawfully obtained the right to use.

    All of the license purchases are recorded and still safe. I'll look through tomorrow and see why they aren't displaying for some users.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    11_20Save6 works on $7 instead of $18 limit

    Post edited by Noah LGP on
  • dawnbladedawnblade Posts: 1,723
    edited November 2020

    @daz_rawb any chance you can speak about why some are not getting email order confirmations, but did before the site update? They're not in spam folders.

    Post edited by dawnblade on
  • Silent WinterSilent Winter Posts: 3,869
    edited November 2020

    Edit: too slow, lol

    Post edited by Silent Winter on
  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020
    dawnblade said:

    @daz_rawb any chance you can speak about why some are not getting email order confirmations, but did before the site update? They're not in spam folders.

    It takes 10 - 15 min. to sent this email

    Post edited by Noah LGP on
  • jjmainorjjmainor Posts: 493

    DIM has been working fine for me until now.  When I open it, it wants to install another update.  At first it would keep shutting down and tell me it wants to install the update when I reopen it.  Now it seems to take forever to go through the update phse, closes when it eventually finishes, and still gives me the update message when I reopen...

  • dawnbladedawnblade Posts: 1,723
    edited November 2020
    tombraider4ever said:

    I have checked my spam folder in my mail, and in the mail client and there is nothing there. And I don't know why my mail would stop Daz mails, it's terrible with stoping spam mail lol, I get spam mail all the time about contest I won that I didn't enter and such junk mail. So it would be weird if that is ok to not stop but an order confirmation from Daz is stoped? Just saying, to help Daz find the problem, in my case it's not in the spam folder, so it can't have been stoped because of a new adress, in that case it would be in the spam folder wouldn't it? 

    See daz_rawb's explanation.

    Post edited by dawnblade on
  • Hurdy3DHurdy3D Posts: 1,073
    jjmainor said:

    DIM has been working fine for me until now.  When I open it, it wants to install another update.  At first it would keep shutting down and tell me it wants to install the update when I reopen it.  Now it seems to take forever to go through the update phse, closes when it eventually finishes, and still gives me the update message when I reopen...

    #metoo

  • dawnbladedawnblade Posts: 1,723
    Noah LGP said:
    dawnblade said:

    @daz_rawb any chance you can speak about why some are not getting email order confirmations, but did before the site update? They're not in spam folders.

    It takes 10 - 15 min. to sent this email

    Thanks, but it's been a full day.

  • DAZ_RawbDAZ_Rawb Posts: 817
    Noah LGP said:

    11_20Save6 works on $7 instead of $18 limit

    Fixed, thanks for the find and report.

  • DAZ_RawbDAZ_Rawb Posts: 817
    dawnblade said:

    @daz_rawb any chance you can speak about why some are not getting email order confirmations, but did before the site update? They're not in spam folders.

    The emails were changed to send through the same system as the daily newsletters, so that all of the store emails would come from the same source, the old system we had of sending directly from the servers was ending up in a lot of people's spam folders.

     

    Unfortunately, if you are unsubscribed from the newsletter it might filter these messages out as well, although these messages are marked as transactional and should skip the unsubscribe list. We are talking with our email provider about this.

  • SylvanSylvan Posts: 2,719
    edited November 2020

    Paypal payments give an error after being processed through Paypal and the order isn't placed. This is happening since yesterday. I am unble to pay for anything.
     

    The server experienced an error: 6296367092202729479
    Post edited by Sylvan on
  • jjmainorjjmainor Posts: 493

    Latest attempt to update DIM gives me the message that the update could not be downloaded...

     

    And coupons still aren't working for me,...

     

  • jjmainorjjmainor Posts: 493
    edited November 2020
    jjmainor said:

    Latest attempt to update DIM gives me the message that the update could not be downloaded...

     

    And coupons still aren't working for me,...

     

    On the coupons, it looks like they're case sensitive where they weren't before...just had one take.

     

    edit: and DIM opend properly after telling me it couldn't DL the update ???

     

    Post edited by jjmainor on
  • DAZ_RawbDAZ_Rawb Posts: 817
    Sylvan said:

    Paypal payments give an error after being processed through Paypal and the order isn't placed. This is happening since yesterday. I am unble to pay for anything.
     

    The server experienced an error: 6296367092202729479

    I found your error in the logs, I'll have the developer that is doing the paypal integration work look at it tomorrow. I know some fixes went in today on the paypal stuff for a different error so hopefully this can be resolved quickly.

  • DAZ_RawbDAZ_Rawb Posts: 817
    jjmainor said:
    jjmainor said:

    Latest attempt to update DIM gives me the message that the update could not be downloaded...

     

    And coupons still aren't working for me,...

     

    On the coupons, it looks like they're case sensitive where they weren't before...just had one take.

     

    edit: and DIM opend properly after telling me it couldn't DL the update ???

     

    Someone is working on DIM right now, they completed some optimizations for people with a lot of products but now they are moving on to fixing the invalid "Update Needed" message. I'm not sure they will get it done, because it is 2am and I know I'm out of energy for the day but we'll see if they burn some after-midnight oil and get this fixed.

     

    And with that, I'm going to tap out and get some shut-eye.

  • dawnbladedawnblade Posts: 1,723
    DAZ_Rawb said:
    dawnblade said:

    @daz_rawb any chance you can speak about why some are not getting email order confirmations, but did before the site update? They're not in spam folders.

    The emails were changed to send through the same system as the daily newsletters, so that all of the store emails would come from the same source, the old system we had of sending directly from the servers was ending up in a lot of people's spam folders.

     

    Unfortunately, if you are unsubscribed from the newsletter it might filter these messages out as well, although these messages are marked as transactional and should skip the unsubscribe list. We are talking with our email provider about this.

    Thank you! I am not subscribed to the newsletter, so that could be the reason for me. I hope you can work it out with your email provider!

  • gniiialgniiial Posts: 221

    Millawa 8 Cryomancer Bundle - 30% OFF

    Get an EXTRA 10% OFF* when you buy 2 or more

     

    Question #1: WHY should we buy something that is already in the bundle, to get another (15% Pc+) 10% off?! I mean why are there no other Items to buy in this section that differs from the bundle?!

    Question #2: Same as the first but with:

    Millawa 8 Cyber Mission Bundle - 30% OFF

    Get an EXTRA 10% OFF* when you buy 2 or more


    Question #3: WHY is SAVIN-60 not working at all?! (Since the beginning yesterday i try and try and try... not working) 

    Question #4: Could there be a Problem with: 

    Still New Releases - 30% OFF

    Get an EXTRA 10% OFF* when you buy 2 or more

    There are also several overlapping Items with the other two bundle actions, but some of the still new are not even working? Price stays the same, if the Item is a sill new item but not a part of the other two bundle parts.

    Question #5: Is it possible to add new "Banners/Icons" for all objects that are in our wishlist, that are part of such actions?! Like the yellow hart, becomes red or something like that. Should be possible to match things up with our personal wishlists. I really don't like trying them out one by one and the list of items that are part is by far to big to look every day every site if there is something that is interesting for me. I already looked the last 3 days and there are not a lot of changes made. But i can't see in the wishlist which item is part of the sales action. 

  • Stretch65Stretch65 Posts: 172

    Hi,

    I'm having trouble doing off-line installation of DAZ Connect content.  What I usually do is copy each product's .sea & .sep archive file to a directory named "install" which I create in the "cloud" directory of my DAZ Connect "data" directory.  Then I go to my Content Library pane, right-click and select "Install Offline Products ...".  If the installation proceeds correctly, a progress dialog appears, the content is installed, and the archive files are deleted from the "install" directory.  But for a lot of products this isn't happening.  However, if I go to the Smart Content pane and right-click on the product and select "Install" or "Install Update" it proceeds correctly.

  • UthgardUthgard Posts: 878

    New PC-for-a-day items aren't getting a further discount with two debut new items in the cart. Also, when I buy something and try to install it with Connect, the date of purchase is completely jumbled up, along with the package date and number, which means I need to sift through V4 era uninstalled products to look for my new purchases. I sympathize with the staff and how frustrating this all must be, not to mention the long hours trying to make the store work, but, as a customer, this is quickly drying up my will to further jeopardize my future by throwing my income at non-tangible goodies.

This discussion has been closed.