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!! Store Issues - Known Problems - Please Read !!

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  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,601
    edited November 2020
    Catherine3678ab said:

    Just fyi: This product: https://www.daz3d.com/westbound-for-genesis-8-females does not have any downloads on the Product Page in my Product Library. I did put in a CS ticket on this 'cause I don't know if it's just this way in my account or if it's this way for all.

    Our products do not have any order information with them.

    Also, sometime it might be a good idea to put some info or an image to those teenie little thingies in the upper right corner of these forum pages. Visitors coming in aren't likely to know how to sign in or anything the way they look right now ;-) [Firefox]

    Thank you for fixing up the manual download speeds/abilities. Finally got most of what I've purchased downloaded :-)

    You are not alone. I have filed a CS ticket yesterday (no response yet), and I remember running across some mentions of that case in the new sales thread.

    Either it is harder to fix than previous cases, or they are currently flooded with tickets... or both. 

    Post edited by Mark_e593e0a5 on
  • Carola OCarola O Posts: 3,857

    Just a question (which I may have missed the answer too), and it's not a bug. Just wanted to know if there is any idea of when the galleries are coming back, I do realise a actual ETA can't be given, but more like.. is the thought that it will be within a week or within a month etc. And I admit I am curious what will have changed within the galleries, as I kinda think there were plans to do things with them as it was not planned for them to come up with the store :)

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    Carola O said:

    Just a question (which I may have missed the answer too), and it's not a bug. Just wanted to know if there is any idea of when the galleries are coming back, I do realise a actual ETA can't be given, but more like.. is the thought that it will be within a week or within a month etc. And I admit I am curious what will have changed within the galleries, as I kinda think there were plans to do things with them as it was not planned for them to come up with the store :)

    No date, just ASAP as other things get fixed.

  • Charlie JudgeCharlie Judge Posts: 13,242
    edited November 2020
    DAZ_Rawb said:
    jjmainor said:
    jjmainor said:

    Latest attempt to update DIM gives me the message that the update could not be downloaded...

     

    And coupons still aren't working for me,...

     

    On the coupons, it looks like they're case sensitive where they weren't before...just had one take.

     

    edit: and DIM opend properly after telling me it couldn't DL the update ???

     

    Someone is working on DIM right now, they completed some optimizations for people with a lot of products but now they are moving on to fixing the invalid "Update Needed" message. I'm not sure they will get it done, because it is 2am and I know I'm out of energy for the day but we'll see if they burn some after-midnight oil and get this fixed.

     

    And with that, I'm going to tap out and get some shut-eye.

    Even though the OP now states:

    Gerneral DIM issues should be fixed now

    DIM is still NOT fixed for me.  NONE of my purchased products are showing up for download

    Post edited by Charlie Judge on
  • CenobiteCenobite Posts: 206
    arbee999 said:
    DAZ_Rawb said:
    dawnblade said:

    @daz_rawb any chance you can speak about why some are not getting email order confirmations, but did before the site update? They're not in spam folders.

    The emails were changed to send through the same system as the daily newsletters, so that all of the store emails would come from the same source, the old system we had of sending directly from the servers was ending up in a lot of people's spam folders.

     

    Unfortunately, if you are unsubscribed from the newsletter it might filter these messages out as well, although these messages are marked as transactional and should skip the unsubscribe list. We are talking with our email provider about this.

    This makes sense and would explain why I never got the PC+ newsletters and am now not getting confirmation emails. Thanks for the explanation. How does one subscribe to the newsletters if you've unsubscribed at some point? I had a look through my account settings and I couldn't find an option anywhere?

    This is true, i never had set DAZ3D to junk mail but it was automatically being sent to that location, only my reciepts were not added to junk, i think my email figured that your daily advertising was crappy spam and purchases were real so it sorted it into that priority, so all i do now is check junk mail if i want to see daily specials, since i've blocked near all else daz are about the only store that does send me junk mail because i allow it.

  • ANGELREAPER1972ANGELREAPER1972 Posts: 4,555
    Jack Tomalin said:
    Carola O said:

    Just a question (which I may have missed the answer too), and it's not a bug. Just wanted to know if there is any idea of when the galleries are coming back, I do realise a actual ETA can't be given, but more like.. is the thought that it will be within a week or within a month etc. And I admit I am curious what will have changed within the galleries, as I kinda think there were plans to do things with them as it was not planned for them to come up with the store :)

    No date, just ASAP as other things get fixed.

    another gallery question, how will this affect the various render competitions as the usual deal is you upload to your personal gallery and tag it to be entered like the pcrendercontest2020 not just post it in the forum thread will these entry/closing times be changed extended. Though the Movember one is covered since that is posted entered everywhere else instead

  • PlatnumkPlatnumk Posts: 682

    DIM, Daz Connect & Manual Downloads are still missing on many products

  • MWBlabMWBlab Posts: 5

    I am a PC+ and have a valid gift certificate, but there is no field at the check-out page to enter a gift certificate code.

  • KeryaKerya Posts: 10,943
    MWBlab said:

    I am a PC+ and have a valid gift certificate, but there is no field at the check-out page to enter a gift certificate code.

     

    At the moment you have to redeem your GC first and then use store credit to pay.

    https://www.daz3d.com/giftcard/customer/

     

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    ANGELREAPER1972 said:
    Jack Tomalin said:
    Carola O said:

    Just a question (which I may have missed the answer too), and it's not a bug. Just wanted to know if there is any idea of when the galleries are coming back, I do realise a actual ETA can't be given, but more like.. is the thought that it will be within a week or within a month etc. And I admit I am curious what will have changed within the galleries, as I kinda think there were plans to do things with them as it was not planned for them to come up with the store :)

    No date, just ASAP as other things get fixed.

    another gallery question, how will this affect the various render competitions as the usual deal is you upload to your personal gallery and tag it to be entered like the pcrendercontest2020 not just post it in the forum thread will these entry/closing times be changed extended. Though the Movember one is covered since that is posted entered everywhere else instead

    For now, just post in the forum thread

  • MWBlabMWBlab Posts: 5
    Kerya said:
    MWBlab said:

    I am a PC+ and have a valid gift certificate, but there is no field at the check-out page to enter a gift certificate code.

     

    At the moment you have to redeem your GC first and then use store credit to pay.

    https://www.daz3d.com/giftcard/customer/

     

     

    Thank you!

     

     

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    Charlie Judge said:
    DAZ_Rawb said:
    jjmainor said:
    jjmainor said:

    Latest attempt to update DIM gives me the message that the update could not be downloaded...

     

    And coupons still aren't working for me,...

     

    On the coupons, it looks like they're case sensitive where they weren't before...just had one take.

     

    edit: and DIM opend properly after telling me it couldn't DL the update ???

     

    Someone is working on DIM right now, they completed some optimizations for people with a lot of products but now they are moving on to fixing the invalid "Update Needed" message. I'm not sure they will get it done, because it is 2am and I know I'm out of energy for the day but we'll see if they burn some after-midnight oil and get this fixed.

     

    And with that, I'm going to tap out and get some shut-eye.

    Even though the OP now states:

    Gerneral DIM issues should be fixed now

    DIM is still NOT fixed for me.  NONE of my purchased products are showing up for download

    You'll forgive me for not tracking every issue in real time.

    I was told that DIM issues were sorted.. hence the change. But no worries, I'll amend it again.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,404
    edited November 2020
    MWBlab said:

    I am a PC+ and have a valid gift certificate, but there is no field at the check-out page to enter a gift certificate code.

    You need to convert to Store Credit, which is usable.

    1. Click on the Blue Man menu icon on the upper right corner of any Daz site page. 

    2. Select My Account in the dropdown

    3. Find Gift Card on My Account page & click it. (It's near the bottom left and has a "card with magnetic strip" icon),

    4. On Gift Card page is a box to enter it directly. Do so & click the green Redeem button. This won't seem to do anything. However if you go to Store Credit (notebook icon on My Account page) you should see the GC value has been added.

    (If you have the email, clicking on the code in the email will also take you to the Gift Card page, or did pre-Store Changeover)

     

    Post edited by miladyderyni_173d399f47 on
  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813

    For ref, anything Rawb says trumps anything I post.. he's the one with finger on the pulse.

  • metasidemetaside Posts: 178

    Sine it isn't mentioned in the OP and the only completely persistent problem for me rn: the discounts on Daz interactive licenses are still not working. The discounts show in the store, but not after adding the licenses to the cart.

  • SimonJMSimonJM Posts: 6,067

    The order confirmation emails have chnaged over to be html format which, for my email client, means thhe subjeect line cannot be read and just shows up as "== No Subject ==" and I am told that is due to the subject contains "quoted-printable text"

  • AllenArtAllenArt Posts: 7,175
    edited November 2020

    I am unable to add anything to my cart. Even tho I am logged in, it's telling me I'm NOT logged in and that I can't put anything in my cart until I do. What a mess.

    Laurie

    Post edited by AllenArt on
  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,813
    AllenArt said:

    I am unable to add anything to my cart. Even tho I am logged in, it's telling me I'm NOT logged in and that I can't put anything in my cart until I do. What a mess.

    Laurie

    What browser are you using? IE/Edge?

  • AllenArtAllenArt Posts: 7,175
    Jack Tomalin said:
    AllenArt said:

    I am unable to add anything to my cart. Even tho I am logged in, it's telling me I'm NOT logged in and that I can't put anything in my cart until I do. What a mess.

    Laurie

    What browser are you using? IE/Edge?

    Chrome. I had logged out and back in before I posted, but I did it a few more times and now it's working. Gremlins.

    Laurie

  • Brad CBrad C Posts: 28
    edited November 2020

    I am a PC+ club member. PC+ items are shown with too high prices (non-PC+ prices?) in store and my wishlist. However, price may be corrected in cart. Example: Babydoll for A3 is $7.94 in store and wishlist, $2.99 in cart. I'm using Firefox 82.0.2 web browser on Mac OS Catalina 10.15.7 (both latest versions).

    Post edited by Brad C on
  • DisparateDreamerDisparateDreamer Posts: 2,520

    the dforce augmentation and augmentation outfit textures are LISTED in the product library, but have no downloads. Downloads show in DIM but not in product library. :(

  • AllenArtAllenArt Posts: 7,175

    NEW issue. I have a cart I'd like to check out with, but when I do, it doubles in price. As soon as I go to the pay screen...

    Laurie

    snip1.JPG
    1428 x 674 - 81K
    snip2.JPG
    758 x 466 - 36K
  • AtiAti Posts: 9,182
    AllenArt said:

    NEW issue. I have a cart I'd like to check out with, but when I do, it doubles in price. As soon as I go to the pay screen...

    Laurie

    Even the subtotal is more on the second screenshot.

  • AllenArtAllenArt Posts: 7,175
    Ati said:
    AllenArt said:

    NEW issue. I have a cart I'd like to check out with, but when I do, it doubles in price. As soon as I go to the pay screen...

    Laurie

    Even the subtotal is more on the second screenshot.

    It did it again!! What's happening is, I had more in my cart and deleted a couple things. They were gone from the cart, but on the next screen they were added back in. So I exited the cart, went back in, tried again and this time it worked. I'm starting to think I will never be able to trust what I'm seeing on this site. :(

  • Brad CBrad C Posts: 28

    Filters in store not working. Example: In Platinum Club For A Day I set filter for Artist: Daz Originals and filter doesn't work, items which are not Daz Originals are still listed. I'm using Firefox 82.0.2 web browser on Mac OS Catalina 10.15.7 (both latest versions).

  • LeticiaLeticia Posts: 126

    I don't know if this has been listed earlier, but I'm not seeing my purple banners in account/exclusive offers, at least after I close them on the main screen.  Since it's not impossible to get multiple purple banners at once, or hasn't been historically, that's a bit of a pain.

  • ValkeerieValkeerie Posts: 163

    My PCclub membership was renewed on 1st November and I still haven't seen any PCclub discounts on anything. "PC for a day" items are at full price, new items are at 30% discount, without the additional 15%. I am using Firefox on Win10 (as I have been for years).

    I'm obviously not spending money.

  • Gusf1Gusf1 Posts: 258
    Valkeerie said:

    My PCclub membership was renewed on 1st November and I still haven't seen any PCclub discounts on anything. "PC for a day" items are at full price, new items are at 30% discount, without the additional 15%. I am using Firefox on Win10 (as I have been for years).

    I'm obviously not spending money.

    The discounts aren't showing on the PAGE; only in the cart.  Hopefully that is a bug, not a feature!

  • PerttiAPerttiA Posts: 10,024
    SimonJM said:

    The order confirmation emails have chnaged over to be html format which, for my email client, means thhe subjeect line cannot be read and just shows up as "== No Subject ==" and I am told that is due to the subject contains "quoted-printable text"

    The "quoted-printable" problems were an issue some two decades ago if you were using non-US keyboard, even when all the characters were found on the "DOS Latin US" character set - Which tomb did that come out of...

    Although... It was Halloween...

  • Lee MoonLee Moon Posts: 926

    To echo what Jack Tomalin said re: site stored credit/debit card information, I submitted a support ticket yesterday and received a response in my email this morning.

    They are working on the bug today and expect it to be resolved today or tomorrow.

    Lee

This discussion has been closed.