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Sales thread: Report Issues Here. & "There's Always Another Sale™"

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  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    This time 

    • Order - Complete
    • Paypal ... Order paid
    • Mail ... No order confirmation, no gift card
    Post edited by Noah LGP on
  • Cora ReginaCora Regina Posts: 731

    No idea, I've never paid here through PayPal before. But if they say they only charged you $10 then hopefully that's the end of it and the order summary is just site problems.

    That "everything should match up now" statement is COMPLETE BS. There is absolutely zero consistency between website and cart pricing. Here is what I've experienced just recently:

    1. Product page prices lower than prices in cart.
    2. Cart prices lowered to reflect product page prices. Yay!
    3. Product page prices RAISED but cart prices still reflecting lower price. Huh?
    4. Cart prices RAISED to match product page prices. GDI Daz.
    5. Product page prices lowered but cart prices still showing the higher price...
  • billyben_0077a25354billyben_0077a25354 Posts: 771

    Boy this is a real bust today.  I got my PC+ membership back but most of the PC+ items are not discounting for the sale.  I feel like this.....

  • BendinggrassBendinggrass Posts: 1,380
    Taoz said:
    Bendinggrass said:

    POFAD are still full price..... my cart reads around $700....... 

    At least my account shows I am a PC member and have my coupons waiting for me.

    Really.... this is fun..... isn't it..... :)

    Try logging in and out again, fixed it for me.

     

    Thanks, Taoz.

    That restored everything.

  • L'AdairL'Adair Posts: 9,479

    I solved all my problems with the store not yet working correctly today; I'm going through the videos from one of the many tutorials I've purchased, and I'm learning how to create materials in Substance Designer.

    Too be honest, that frequently leaves me feeling a bit like billyben, above:

  • AnotherUserNameAnotherUserName Posts: 2,727
    edited November 2020
    Richard Haseltine said:
    AnotherUserName said:

    Daz, what exactly is the "Nickname" entry field for my credit card purchases and why is it a required field when I have no intention of saving my cc info on this site?

    By the way, my membership still says cancelled but the pc for a day price seems to be correct in the cart.

    Daz is aware that this is an issue, but it would help if they had steps involved. if you don't want to post the information needed on the forum you could PM me, soem more details should help to figure the issue out.

    Ok so it seems to just be a display issue.

    1. Put something in the cart > Proceed to Checkout.

    2. At checkout select Credit Card (saved profile).

    3. You then have two choices to select from: *Select Profile or New...or...*Card Verification Number. Note that both of these options have the little red asterix indicating "required field" although it dosent say that anywhere on the checkout page. Select the dropdown box in *Select Profile or New. Then select --Add a Credit Card--.

    4. Enter information in required fields as is typically indicated by the little red asterix. Observe that below the "Save this credit card" checkbox, there is another required field called "Nickname". It has a required field icon next to it.

    Observations:

    1. I was able to complete a cc purchase without entering anything in the "nickname" field. That must be a requirement for saving ones cc to Daz?

    2. As indicated above, there is no " * Indicates required field" message on the checkout page.

    3. Despite the fact that I NEVER save my cc information on any website I have noticed that when I go back to the checkout page and select the dropbox on "Select Profile or New" an option displaying the last 4 digits of my cc is now there. Now im assuming that it is there because I havent logged out since making my last purchase. So im going to log out and log back in to see if it goes away. If it dosent...

    4. On the good side, the store overall seems to be running much faster.

    Also, I tried to log in about six or seven times earlier and daz wouldnt let me.

    EDIT:

    DAZ3D is saving credit card information without user permition.

    I never selected "save this credit card" from the checkout page and daz3d automatically saved thaqt information. I need to know how to remove this now.

    Post edited by AnotherUserName on
  • L'AdairL'Adair Posts: 9,479
    AnotherUserName said:
    DAZ3D is saving credit card information without user permition.

    I never selected "save this credit card" from the checkout page and daz3d automatically saved thaqt information. I need to know how to remove this now.

    https://www.daz3d.com/batchpay/customer/profiles

    You should see an option to DELETE the card on file.

    I gave Daz permission to store my CC info years ago. I would expect that to be true with the new store, so this may just be part of the "growing pains" as they work on the site and software.

  • carrie58carrie58 Posts: 4,076
    billyben_0077a25354 said:

    Boy this is a real bust today.  I got my PC+ membership back but most of the PC+ items are not discounting for the sale.  I feel like this.....

    try loading your cart then go to check out and refresh the page

  • mdl062168mdl062168 Posts: 84
    billyben_0077a25354 said:

    Boy this is a real bust today.  I got my PC+ membership back but most of the PC+ items are not discounting for the sale.  I feel like this.....

    I would LOL at this gif, but I'm taking a ride on the same sinking boat where PC+ is active again for my account (excellent), but all pricing in store, and in my shopping cart, for me shows no PC+ discounts - BOGUS!!!!!!!!!!!!!!!!

  • AnotherUserNameAnotherUserName Posts: 2,727
    L'Adair said:
    AnotherUserName said:
    DAZ3D is saving credit card information without user permition.

    I never selected "save this credit card" from the checkout page and daz3d automatically saved thaqt information. I need to know how to remove this now.

    https://www.daz3d.com/batchpay/customer/profiles

    You should see an option to DELETE the card on file.

    I gave Daz permission to store my CC info years ago. I would expect that to be true with the new store, so this may just be part of the "growing pains" as they work on the site and software.

    Thanks L'Adair, I appreciate it.

  • xyer0xyer0 Posts: 6,324
    Taoz said:
    Bendinggrass said:

    POFAD are still full price..... my cart reads around $700....... 

    At least my account shows I am a PC member and have my coupons waiting for me.

    Really.... this is fun..... isn't it..... :)

    Try logging in and out again, fixed it for me.

    Thanks, Taoz, that fixed it for me. I had to save a credit card profile in order to make a purchase and then find how [My Account > Payment Methods] to delete it. I can't trust that info to people who consistently (several times EACH day) make mistakes.

  • lithonZontalithonZonta Posts: 3

    I'm stil not seeing around $35.00 worth of discounts from the weekend sale - I'm also still holding out hope that somehow they will return.

  • ChoholeChohole Posts: 33,604

    Have yoou filed a ticket,  explaining what happend.  

  • Richard HaseltineRichard Haseltine Posts: 107,932
    AnotherUserName said:
    Richard Haseltine said:
    AnotherUserName said:

    Daz, what exactly is the "Nickname" entry field for my credit card purchases and why is it a required field when I have no intention of saving my cc info on this site?

    By the way, my membership still says cancelled but the pc for a day price seems to be correct in the cart.

    Daz is aware that this is an issue, but it would help if they had steps involved. if you don't want to post the information needed on the forum you could PM me, soem more details should help to figure the issue out.

    Ok so it seems to just be a display issue.

    1. Put something in the cart > Proceed to Checkout.

    2. At checkout select Credit Card (saved profile).

    3. You then have two choices to select from: *Select Profile or New...or...*Card Verification Number. Note that both of these options have the little red asterix indicating "required field" although it dosent say that anywhere on the checkout page. Select the dropdown box in *Select Profile or New. Then select --Add a Credit Card--.

    4. Enter information in required fields as is typically indicated by the little red asterix. Observe that below the "Save this credit card" checkbox, there is another required field called "Nickname". It has a required field icon next to it.

    Observations:

    1. I was able to complete a cc purchase without entering anything in the "nickname" field. That must be a requirement for saving ones cc to Daz?

    2. As indicated above, there is no " * Indicates required field" message on the checkout page.

    3. Despite the fact that I NEVER save my cc information on any website I have noticed that when I go back to the checkout page and select the dropbox on "Select Profile or New" an option displaying the last 4 digits of my cc is now there. Now im assuming that it is there because I havent logged out since making my last purchase. So im going to log out and log back in to see if it goes away. If it dosent...

    4. On the good side, the store overall seems to be running much faster.

    Also, I tried to log in about six or seven times earlier and daz wouldnt let me.

    EDIT:

    DAZ3D is saving credit card information without user permition.

    I never selected "save this credit card" from the checkout page and daz3d automatically saved thaqt information. I need to know how to remove this now.

    Yes, I found this on further experimenting and have reported it as a possible bug.

  • Charlie JudgeCharlie Judge Posts: 13,242
    edited November 2020

    Getting really fed up !!!

    I can get PFAD items for $1.99 in my cart BUT I'm still not getting PC pricing on PC items and not getting PC discounts on DOs or Debut / Still New releases. Do I have to file a ticket for this ?

    And, yes, I have tried logging out and clearing cache multiple times.

    Post edited by Charlie Judge on
  • genarisgenaris Posts: 338

    I see that the "Catch Up" sales page states that Debut Releases and PAs are all back, but when I click the "see all" button under STILL NEW releases, I get a page with ONLY 13 items (even when I uncheck hide owned.) and when I looked for a specific product I wanted to "Catch up" on and buy that dropped about a week ago through store search and added it to my cart it would not discount correctly according to the PC+ Festival discount scheme that's been in place since the beginning, which suggests it hasn't been flagged back to the STILL NEW ctaegory, despite the statement on the sale page saying they would be back in play.  Anyone know what's what with this?
       ~Gen

  • JabbaJabba Posts: 1,461
    Jabba said:

    Tried a test purchase from the fastgrab selection - card payment doesn't go through - it says processing, then gives me an 'OK' with a string of digits rather than a completed transaction (and yes, there's enough money in my Bank account)

     

    OK, I seem to have it fixed - I added my details as if a new card and order processed fine...
    ...original issue was perhaps when trying to access card data stored before the store was updated.

  • The Blurst of TimesThe Blurst of Times Posts: 2,410

    Lapis Pyramid stuff actually went up in price from the last time I looked at them...

    It's gone up and down in price all day.

  • shootybearshootybear Posts: 147
    Anybody else getting charged sales tax on the pre-discount price? (or did I miss mentions of this earlier?)
  • Charlie JudgeCharlie Judge Posts: 13,242

    And even more problems.

    I managed to purchase a few PFAD items this afternoon but they are not showing up for download in DIM. 

  • jakibluejakiblue Posts: 7,281

    So while the Plat for a Day items are going into my cart at the correct $1.99 price, the daz math is completely wrong. 

    See screenshot. EDIT: cannot upload screenshot image. 

    Total should be $3.98 for 2 x $1.99 items, not $4.36. Where is the extra 38 cents coming from?? 

    I have Deric for Jonathan 8 and Basement Corridor  in my cart only, if anyone wishes to try and recreate it. Both go in at $1.99 each. But the total of my cart on the right hand side says "$4.36". 

    Oh wait, I'm being charged tax!!! WTH??? I don't get charged tax. I'm not in the US. That tax amount should not be there. 

     

  • jakibluejakiblue Posts: 7,281

    Yes, me. Just posted about it - didn't see your post. 

    I shouldn't be charged sales tax on my total.  

    shootybear said:
    Anybody else getting charged sales tax on the pre-discount price? (or did I miss mentions of this earlier?)

     

  • icprncssicprncss Posts: 3,694
    shootybear said:
    Anybody else getting charged sales tax on the pre-discount price? (or did I miss mentions of this earlier?)

    We had the PC renewal, the last spotlight item and some PC of the day items. Cart total was supposed to be $59 and change. Checked out only to find the card was charged $259.55. Double check your order invoices to make sure they're accurate.
  • The Blurst of TimesThe Blurst of Times Posts: 2,410

    Log out, log back in again... Lapis Pyramid stuff: $13.32 each. (Was $9-something for each one, earlier in the day, which is also not the PC+ price.)

    Filter for PC+ now does not work for me. (It was working earlier.)

  • ATLPRATLPR Posts: 147
    richardandtracy said:

    Very minor problem compared to everything else, and not one I'm going to die-in-a-ditch over.

    Bi-weekly freebies showing with 30% discount on the freebies page and with 0% discount in the cart, where you'd expect 100% in both places.

    Yup me too - they fixed the PC+ active status, but I still have no discount

  • movidamovida Posts: 55

    still can't sort by %off

  • Cora ReginaCora Regina Posts: 731
    movida said:

    still can't sort by %off

    That's a Daz-Deals extension function, not a storefront function. Ati and Overdrawn are doing their best to get things functional again, but Daz opened a massive box of chaos and keeps changing things. I wouldn't expect to see that back until the site has settled down some and is less of a dumpster fire.

  • BendinggrassBendinggrass Posts: 1,380

    I faintly remember that if I include a new item with the PCFAD items it reduces the 1.99 price... is that right?

    If so, does Oikos Master Room count?

     

  • movidamovida Posts: 55
    Cora Regina said:
    movida said:

    still can't sort by %off

    That's a Daz-Deals extension function, not a storefront function. Ati and Overdrawn are doing their best to get things functional again, but Daz opened a massive box of chaos and keeps changing things. I wouldn't expect to see that back until the site has settled down some and is less of a dumpster fire.

    Thanks for the info, I'd have kept checking forever *g*

  • DAZ_ann0314DAZ_ann0314 Posts: 2,876

    Just testing something

This discussion has been closed.