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Report sales errors here. "There's Always Another Sale™"

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  • jakibluejakiblue Posts: 7,281

    No, ctrl f5 not working. I've done it a couple of times. It's the same on Chrome on my PC and as well as my ipad (safari). Not getting the $2.99 items, and the 65% still going to stores with new items and no loyalty discount. Everything else is working fine tho.  

    otherunicorn said:
    jakiblue said:

    65% off category of featured artist not corrected for me. I'm still seeing new items in each PA section, and not getting loyalty discount. I noticed the link from the sale page starts with "freebie pa items" if that means anything.  

    Cris Palomino said:

    The 65% off cat of featured artist items has been corrected. There should be no new items in these store selections (in case something got missed). The other sales appear to be working (yes, they do understand that people are not seeing the 2.99 cat working, please see my response further up).

     

    Try CTRL F5 if you are on a PC. Not sure if it works on others. That did correct one of the errors I was seeing.

     

  • cherpenbeckcherpenbeck Posts: 1,417

    The features artists have one item which doesn't get the discount.

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  • Cris PalominoCris Palomino Posts: 12,723
    Novica said:

    No love here either, I gave up on the 2.99 section. Everyone can screenshot the "got them for 1.67" post though, and if you have the pro bundle and add-ons/whatever the requirement is, demand to get the 2,99 items for 1.67. 

    Daz is not ruining my holiday, I'm done shopping other than grabbing a gift card (of course I got a couple yesterday for 20% off...)  

    I have to say in the spirit of the season, this is ruining some of the employees' Christmas/holiday, and I don't want that for them either. So Cris, please relay that although frustrated, I do appreciate their efforts. I can't speak for anyone else but I'm sure I'm not alone in feeling bad for them today. 

    And Merry Christmas/ Happy Holidays everyone!
    Cathie

    Thanks, Novica. Merry Christmas to you and everyone here.

  • chromchrom Posts: 261

    with sccreenshot 

    60% OFF Select Items

    not working

  • Cris PalominoCris Palomino Posts: 12,723
    cherpenbeck said:

    The features artists have one item which doesn't get the discount.

    If the item happens to be a new item (they stay new for 60 days), they are not meant to show in the selection.

  • Lothar WeberLothar Weber Posts: 1,611
    Novica said:

    No love here either, I gave up on the 2.99 section. Everyone can screenshot the "got them for 1.67" post though, and if you have the pro bundle and add-ons/whatever the requirement is, demand to get the 2,99 items for 1.67. 

    Daz is not ruining my holiday, I'm done shopping other than grabbing a gift card (of course I got a couple yesterday for 20% off...)  

    I have to say in the spirit of the season, this is ruining some of the employees' Christmas/holiday, and I don't want that for them either. So Cris, please relay that although frustrated, I do appreciate their efforts. I can't speak for anyone else but I'm sure I'm not alone in feeling bad for them today. 

    And Merry Christmas/ Happy Holidays everyone!
    Cathie

    You're right... let's be Christmas time for everyone - love you all heart

  • chromchrom Posts: 261
    edited December 2019

    60% OFF Select Items

    not working

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    Post edited by chrom on
  • SempieSempie Posts: 659
    edited December 2019
    otherunicorn said:
    Cris Palomino said:

    We are looking into the problems with the 65% off these featured artists category. As for the 2.99, we have flagged the problem and, as of yet, Daz is unable to reproduce the conditions. We can only recommend that you submit a ticket with screenshots, timestamps and explanation.

    Re tickets - technically, that would cost us more than the discount is worth. Simply put, it is way too much effort for the reward. Today, emptying the cart proved easier. Often a purchase is spur of the moment. These bugs kill that momentum. By the time I have had to stuff around, I reach the point of "stuff it", decide I can live without any of the items and empty the cart. It has happened several times with me over the last week or two.

    I'm also on a very tight budget, and can't afford to buy this stuff for their higher prices and then waiting for a refund, in the shape of store credit. None of these Buy something expensive and then get really good sale prices are for me, with about $20 maximum to spend here each month. Mostly scavenge the few big mega-sales for older generations of characters, and mostly for Poser as well....

    Post edited by Sempie on
  • darko66darko66 Posts: 38

    2.99 doesn't work for me either. I didn't try to buy from this category until now, so theory that past few days purchase flag account doesn't hold water.

    I don't think this is user PC cache, server side or cloudflare issue because is wide spread and last to long. By my opinion sales SQL query is in contradiction in some part.

    Marketing department came with "another wonderful" idea last minute to database guy which already coop with their last "wonderful idea". One thing leads to another.. "left other join"  to... and we have mess.

    My very best Xmas wishes and support to that guy, which will be in the end blamed (IT and accounting are always guilty, never marketing...)

  • DripDrip Posts: 1,260
    Wonderland said:

    The Tristan Pro bundle keeps changing prices in my cart. One minute it's $85 something then it's $41 something... What price should it be with a 30% off loyalty discount?

    And the $2.99 items which are supposed to get an extra 20% off are $7.95 with the pro bundle in the cart.

    $41 something should be the right one. remember to grab all the free stuff that comes with it before you check out!

    The 2.99 items didn't work for me again. Ah well, I do hope Daz gets this sorted out, PA's need those sales to pay for their christmas dinners!

  • Cris PalominoCris Palomino Posts: 12,723
    edited December 2019
    chrom said:

    60% OFF Select Items

    not working

    It's working on my end, I am unlogged here and have the least amount of loyalty discount.

    Edit: I had to zoom in to see your image, but it looks like it's discounting. What were you expecting to see?

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    Post edited by Cris Palomino on
  • faromobilfaromobil Posts: 21
    lorraineopua said:
    jakiblue said:

    Nope, the $2.99 products are STILL NOT WORKING for me. They go into the cart at $9.95. Again. For the second day in a row. 

    Third day in a row for me. Not happy.

     

    Sempie said:

    Yay! All previous $2.99 items are back!!

    Nope. Still $9.95 for me.

    Third day in a row.

    I give up.

    Maybe next Christmas.....

     

     

  • jakibluejakiblue Posts: 7,281

    65% category still showing new items, and no loyalty discounts. Is it working for anyone else?

  • NathNath Posts: 2,999
    jakiblue said:

    65% category still showing new items, and no loyalty discounts. Is it working for anyone else?

    Not for me

  • NovicaNovica Posts: 23,925
    edited December 2019

    @jakiblue and everyone else it hasn't been working for- try it NOW. It's working for me all of a sudden (and you know how it goes, if they keep tweaking it then it may stop working.)  Drops to 2.99 by itself, I haven't tested a new item in the cart. Gonna go shop fast!  Edit to clarify- won't work if I add a new item, so am limited in how many I can get. Also not dropping to 2.09 like it had been.) 

    Post edited by Novica on
  • otherunicornotherunicorn Posts: 374
    jakiblue said:

    65% category still showing new items, and no loyalty discounts. Is it working for anyone else?

    Indeed, it is showing new stuff. Also not giving loyalty discount.  Although the 65% stuff is in the Today Only section, there is certainly nothing that says the loyalty discount should not apply.
    I am also unable to get the $2.99 discount if anything new is added. Confusing much!

  • jakibluejakiblue Posts: 7,281

    Nope still not working. $2.99 items are still $9.95 in cart without or with a new release. And the 65% category still going to a store with new items in it and no loyalty discount.  

    Novica said:

    @jakiblue and everyone else it hasn't been working for- try it NOW. It's working for me all of a sudden (and you know how it goes, if they keep tweaking it then it may stop working.)  Drops to 2.99 by itself, I haven't tested a new item in the cart. Gonna go shop fast! 

     

  • jakibluejakiblue Posts: 7,281

    The 65% category should get loyalty discount, as the 70% ones are.  

    otherunicorn said:
    jakiblue said:

    65% category still showing new items, and no loyalty discounts. Is it working for anyone else?

    Indeed, it is showing new stuff. Also not giving loyalty discount.  Although the 65% stuff is in the Today Only section, there is certainly nothing that says the loyalty discount should not apply.
    I am also unable to get the $2.99 discount if anything new is added. Confusing much!

     

  • sunnyjeisunnyjei Posts: 502

    Merry Christmas and happy holidays all. Another chiming in with the same issue. If I'm not logged in the price is 2.99 but as soon as I log in everything becomes 9.99 and then in my cart discounted to 7.96 with a newly released item tossed in. Hopefully it sorts itself before the sale ends and doesn't end up stressing out some poor tech person trying to enjoy the holidays too :)

  • RobotHeadArtRobotHeadArt Posts: 917
    jakiblue said:

    65% category still showing new items, and no loyalty discounts. Is it working for anyone else?

    I am not getting the discount either.  The 75% ones do though.

  • RalfZRalfZ Posts: 31

    Loyalty discount was working fine for me this morning, but now it's gone again.

  • Cris PalominoCris Palomino Posts: 12,723
    edited December 2019
    jakiblue said:

    The 65% category should get loyalty discount, as the 70% ones are.  

    otherunicorn said:
    jakiblue said:

    65% category still showing new items, and no loyalty discounts. Is it working for anyone else?

    Indeed, it is showing new stuff. Also not giving loyalty discount.  Although the 65% stuff is in the Today Only section, there is certainly nothing that says the loyalty discount should not apply.
    I am also unable to get the $2.99 discount if anything new is added. Confusing much!

     

    Reported and should be fixed now; both should get loyalty. Edit: As mentioned before, any new ones in the cat are not meant to be there, will not receive the discount. Daz is showing the items gone, so is some sort of cache issue.

    Post edited by Cris Palomino on
  • NathNath Posts: 2,999
    Cris Palomino said:
    jakiblue said:

    The 65% category should get loyalty discount, as the 70% ones are.  

    otherunicorn said:
    jakiblue said:

    65% category still showing new items, and no loyalty discounts. Is it working for anyone else?

    Indeed, it is showing new stuff. Also not giving loyalty discount.  Although the 65% stuff is in the Today Only section, there is certainly nothing that says the loyalty discount should not apply.
    I am also unable to get the $2.99 discount if anything new is added. Confusing much!

     

    Reported and should be fixed now; both should get loyalty. Edit: As mentioned before, any new ones in the cat are not meant to be there, will not receive the discount. Daz is showing the items gone, so is some sort of cache issue.

    Working now. Thx!

  • AsariAsari Posts: 703
    Mec4D's catalogue features 70% off today, but not the entire catalogue is discounted. Some items are only 50% off, some none. None of the items are featured in the recent or history bestseller sales (or at least I can't see them there), unlike some products by Stonemason. Intended? Or error?
  • Hurdy3DHurdy3D Posts: 1,076
    Leana said:
    gerster said:

    65% OFF¥ These Select Artist Catalogs

    loyality discount is not working and "new" items are appearing 

    That offer is in the "today only" section.

    the loyality is working now for the 65% offer wink

     

  • mambanegramambanegra Posts: 599

    2.99 stuff is still bugged for me, if anyone is keeping count.

  • rhsealeyrhsealey Posts: 5

    cart's not working again for me for the forth straight day

  • chromchrom Posts: 261
    Cris Palomino said:
    chrom said:

    60% OFF Select Items

    not working

    It's working on my end, I am unlogged here and have the least amount of loyalty discount.

    Edit: I had to zoom in to see your image, but it looks like it's discounting. What were you expecting to see?

    like you can see in my pic it is : 3.99 . the PC+ Member price minus 1$

    I expect as PC+ Member like days before and mentioned in the sale the 60% and the loyalty reduction.

  • mwokeemwokee Posts: 1,275

    After being shut out several days worked for me...??? I did have to add/remove items to reset the cart.

  • Lothar WeberLothar Weber Posts: 1,611

    Ok 2.99 worked without loyalty discount... so what. 65% also worked incl loyalty discount - thank YOU and again for your hard work - merry Christmas to all of you...

This discussion has been closed.