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"There's Always Another Sale™" Sales thread: Report Issues Here

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  • Cris PalominoCris Palomino Posts: 12,448

    LaPartita said:

    Cris Palomino said:

    LaPartita said:

    Cris Palomino said:

    Try a different browser or device or again later today.

    I've tried. Multiple browsers on at least 3 different devices over the last 2 days. No luck.

    Does it show your loyalty discount at the top of the promo page? Have you submitted a ticket? Take a screenshot showing your discount to send them. And what did you try it on that didn't work?

    I submitted a ticket when I started having the issue; I can add screen shots. It shows my loyalty discount as 5% in a blue bannner on top of the page and in the box on the day's holiday sale page.

    I tried it on two different computers, using chrome and microsoft edge. before trying, i made sure that I was logged out of literally everything and that the computer's cache had been cleared. Also tried on a phone.

    Can you show a screenshot a cart you tried that isn't discounting please?

  • barbultbarbult Posts: 26,181

    benniewoodell said:

    barbult said:

    benniewoodell said:

    I'm just wondering, and it's not the end of the world if due to the sale price reduction it's not giving the full amount off, but I just tried to use my 6 dollar PC coupon for a DO on the Valentino HD morph, it shows 11.75, then when I apply the coupon it only goes to 7.75. There's nothing in my cart otherwise, no freebies or anything. Shouldn't it be down to 5.75? Or due to the percentage off for it being in the holiday sale, the full amount won't get taken off with the coupon? 

    A $6 coupon should take $6 off my cart total, I think, but it doesn't do that for me either.

    I just checked and it seems to be working now! 

    Yes, the coupon is now giving us the full face value! Thank you, Daz fixer people. 

  • jakibluejakiblue Posts: 7,281

    In today's "Historical Top sellers - 50% off, 60% with any new release", there are shown the gift cards, the annual and the quarterly PC memberships. Neither of these work with a new release, they give no discount whatsoever. 

    I'm wondering if because the small print says "Cannot be used to purchase Items already owned at a lower price" and gift cards and membership NOW show as "purchased" when the store software changed. Still, it's advertising as 50/60% off and it's not doing it. 

  • Daz_cpageDaz_cpage Posts: 20

    Thanks for letting us know. There were a few products that should not have been in there including those. They have been removed.

  • mcorrmcorr Posts: 1,104
    edited December 2020

    What has changed here after the new store was implemented? It seems not much. People are filling these pages unabated as before. Nice going guys. My own issue today is that the cloths discount is not working. The 55% off if you buy 3 or more isn‘t adding up correctly.

    An example:

    dforce agc @ starting price of 13.77 (40% off original price) with 55% off applied to that should be (drum roll): 7.57, but price shown is: 9.64.

    Now, multiply that error ratio to the three items I have in my cart, and I am being bamboozled out quite a bit of dough.

    Nothing has changed in the “new” store. Same ol same old. If you want to get what’s being advertised, you need to come here and raise a stinkt, wait and hope somebody does something, 

    This store is hopeless. H. O. P. E. L. E. S. S.

     

     

    Post edited by mcorr on
  • Cris PalominoCris Palomino Posts: 12,448
    edited December 2020

    mcorr said:

    What has changed here after the new store was implemented? It seems not much. People are filling these pages unabated as before. Nice going guys. My own issue today is that the cloths discount is not working. The 55% off if you buy 3 or more isn‘t adding up correctly.

    An example:

    dforce agc @ starting price of 13.77 (40% off original price) with 55% off applied to that should be (drum roll): 7.57, but price shown is: 9.64.

    Now, multiply that error ratio to the three items I have in my cart, and I am being bamboozled out quite a bit of dough.

    Nothing has changed in the “new” store. Same ol same old. If you want to get what’s being advertised, you need to come here and raise a stinkt, wait and hope somebody does something, 

    This store is hopeless. H. O. P. E. L. E. S. S.

     

     

    dforce AGC? Have a link? Could you show a screenshot?

    Post edited by Cris Palomino on
  • Cris PalominoCris Palomino Posts: 12,448
    edited December 2020

    mcorr said:

    What has changed here after the new store was implemented? It seems not much. People are filling these pages unabated as before. Nice going guys. My own issue today is that the cloths discount is not working. The 55% off if you buy 3 or more isn‘t adding up correctly.

    An example:

    dforce agc @ starting price of 13.77 (40% off original price) with 55% off applied to that should be (drum roll): 7.57, but price shown is: 9.64.

    Now, multiply that error ratio to the three items I have in my cart, and I am being bamboozled out quite a bit of dough.

    Nothing has changed in the “new” store. Same ol same old. If you want to get what’s being advertised, you need to come here and raise a stinkt, wait and hope somebody does something, 

    This store is hopeless. H. O. P. E. L. E. S. S.

     

     

    Did you have a new item in the cart? Think I found it. https://www.daz3d.com/dforce-ajc-that-summer-day-outfit-for-genesis-8-females and it gets the discount with a new item.

    Edit: for the 55% off, it's 3 new items.

    Post edited by Cris Palomino on
  • cunningfcunningf Posts: 32

    Cris Palomino said:

    LaPartita said:

    Cris Palomino said:

    LaPartita said:

    Cris Palomino said:

    Try a different browser or device or again later today.

    I've tried. Multiple browsers on at least 3 different devices over the last 2 days. No luck.

    Does it show your loyalty discount at the top of the promo page? Have you submitted a ticket? Take a screenshot showing your discount to send them. And what did you try it on that didn't work?

    I submitted a ticket when I started having the issue; I can add screen shots. It shows my loyalty discount as 5% in a blue bannner on top of the page and in the box on the day's holiday sale page.

    I tried it on two different computers, using chrome and microsoft edge. before trying, i made sure that I was logged out of literally everything and that the computer's cache had been cleared. Also tried on a phone.

    Can you show a screenshot a cart you tried that isn't discounting please?

    I'm also being affected by this issue - Holiday Loyalty Discount was 30% until Tuesday now 5%.

    DazCart.png
    1911 x 578 - 92K
    DazLoyaltyDiscount.png
    1637 x 177 - 42K
  • Cris PalominoCris Palomino Posts: 12,448

    cunningf said:

    Cris Palomino said:

    LaPartita said:

    Cris Palomino said:

    LaPartita said:

    Cris Palomino said:

    Try a different browser or device or again later today.

    I've tried. Multiple browsers on at least 3 different devices over the last 2 days. No luck.

    Does it show your loyalty discount at the top of the promo page? Have you submitted a ticket? Take a screenshot showing your discount to send them. And what did you try it on that didn't work?

    I submitted a ticket when I started having the issue; I can add screen shots. It shows my loyalty discount as 5% in a blue bannner on top of the page and in the box on the day's holiday sale page.

    I tried it on two different computers, using chrome and microsoft edge. before trying, i made sure that I was logged out of literally everything and that the computer's cache had been cleared. Also tried on a phone.

    Can you show a screenshot a cart you tried that isn't discounting please?

    I'm also being affected by this issue - Holiday Loyalty Discount was 30% until Tuesday now 5%.

    Please put in a ticket.

  • cherpenbeckcherpenbeck Posts: 1,416

    It`'s 5% if you are not logged in, which you can`t see because the icon in the above right corner always looks the same.

  • Cris PalominoCris Palomino Posts: 12,448

    cherpenbeck said:

    It`'s 5% if you are not logged in, which you can`t see because the icon in the above right corner always looks the same.

     i had mentioned it but 1. quotes didn't go back that far and 2. they might not have read the quotes fully anyway so thans for saying it.

  • DiomedeDiomede Posts: 15,388

    Not an error, but something to watch for.  The list of items eligible for the Genesis 8 Female Clothing Mega Sale includes items that are in Fast Grab, which means that they are NOT eligible for some stacked discounts.  One way to notice is if the item appears in the list at 70% off.  For example, the XFashion Clown.  It is in fast grab and it appears in the mega sale list.  But fast grab negates some discounts.  Just keep an eye out.

    I do my share of complaining, so here is some gratitude.  Being able to stack the featured artist discount with the G8F Clothing MegaSale was a nice treat.  yes

  • WonderlandWonderland Posts: 7,133

    Were we supposed to get the loyalty 30% off on top of the 55% off in the clothing sale?

  • Richard HaseltineRichard Haseltine Posts: 107,926

    Wonderland said:

    Were we supposed to get the loyalty 30% off on top of the 55% off in the clothing sale?

    The clothing sale is a "Today Only", which is explicitly excluded from the Loyalty discount.

  • Cris PalominoCris Palomino Posts: 12,448

    Diomede said:

    Not an error, but something to watch for.  The list of items eligible for the Genesis 8 Female Clothing Mega Sale includes items that are in Fast Grab, which means that they are NOT eligible for some stacked discounts.  One way to notice is if the item appears in the list at 70% off.  For example, the XFashion Clown.  It is in fast grab and it appears in the mega sale list.  But fast grab negates some discounts.  Just keep an eye out.

    I do my share of complaining, so here is some gratitude.  Being able to stack the featured artist discount with the G8F Clothing MegaSale was a nice treat.  yes

    Fixed, thank you.

  • LaPartitaLaPartita Posts: 411

    Cris Palomino said:

    cunningf said:

    Cris Palomino said:

    LaPartita said:

    Cris Palomino said:

    LaPartita said:

    Cris Palomino said:

    Try a different browser or device or again later today.

    I've tried. Multiple browsers on at least 3 different devices over the last 2 days. No luck.

    Does it show your loyalty discount at the top of the promo page? Have you submitted a ticket? Take a screenshot showing your discount to send them. And what did you try it on that didn't work?

    I submitted a ticket when I started having the issue; I can add screen shots. It shows my loyalty discount as 5% in a blue bannner on top of the page and in the box on the day's holiday sale page.

    I tried it on two different computers, using chrome and microsoft edge. before trying, i made sure that I was logged out of literally everything and that the computer's cache had been cleared. Also tried on a phone.

    Can you show a screenshot a cart you tried that isn't discounting please?

    I'm also being affected by this issue - Holiday Loyalty Discount was 30% until Tuesday now 5%.

    Please put in a ticket.

     

    Fixed! :-)

    I'm not sure what the issue was, but the help desk responded to my ticket. It took a few rounds of emails going back and forth, but the issue is now resolved. I had to log out of daz and clear the cache on my various devices before logging back in, but this time it worked. My discount is now back up to 30%.

    A huge thanks to the people working at the help desk for responding to my ticket within 48 hours and then working with me to resolve the issue so quickly!

  • robertswwwrobertswww Posts: 798

    DAZ_Rawb said:

    We've made 2 out of the 3 credit card processing changes, with the final one probably coming tomorrow (if not sooner).

     

    Should improve checkouts for prepaid cards, european issued cards, debit cards and changing the address on previously added cards.

    I just successfully completed a checkout on Daz with the Visa card that I normally use (before the checkout errors began occuring this week).

    Thanks Team Daz for getting the credit card processing squared-away and working properly again... Well, I thank you, but my wallet doesn't wink

     

  • genarisgenaris Posts: 338
    edited December 2020

    @DAZ_Rawb  I just received an email from Daz stating that my Platinum Club Plus membership has expired.        My monthly payment processed last month (November)  per usual and nothing has changed on my end and it is just getting to time for the recurring charge to go again for Dec but no indications it tried and failed already, so... ?!       Is this related to the issues with Daz processing CC's that have been discussed in this forum lately, and more to the point....   My debit card is the same one Daz has been hitting (as recently as last month) for the recurring PCP charge and the card has not expired nor been locked by my bank etc; again, no problem on my end i can find to explain this email.   Can you fix this please, so that I am not "expired" from the PCP?
       ~Gen

    Post edited by genaris on
  • SevrinSevrin Posts: 6,313

    genaris said:

    @DAZ_Rawb  I just received an email from Daz stating that my Platinum Club Plus membership has expired.        My monthly payment processed last month (November)  per usual and nothing has changed on my end and it is just getting to time for the recurring charge to go again for Dec but no indications it tried and failed already, so... ?!       Is this related to the issues with Daz processing CC's that have been discussed in this forum lately, and more to the point....   My debit card is the same one Daz has been hitting (as recently as last month) for the recurring PCP charge and the card has not expired nor been locked by my bank etc; again, no problem on my end i can find to explain this email.   Can you fix this please, so that I am not "expired" from the PCP?
       ~Gen

    You'd need to put in a ticket.

  • genarisgenaris Posts: 338

    @Sevrin - The backlog of tickets and people talking about days & weeks to get tickets done made me think I should post here first in hopes this may be an issue already seen and resolvable quickly.    As opposed to putting in a ticket and waiting while holiday loyalty-fueled deals go past me....      Especially frustrating since in theory nothing on my end has changed since my PCP recurrent charge went fine just last month and CC-paid orders just went fine on 1215, 1216, & 1217.
       ~Gen

  • SevrinSevrin Posts: 6,313

    genaris said:

    @Sevrin - The backlog of tickets and people talking about days & weeks to get tickets done made me think I should post here first in hopes this may be an issue already seen and resolvable quickly.    As opposed to putting in a ticket and waiting while holiday loyalty-fueled deals go past me....      Especially frustrating since in theory nothing on my end has changed since my PCP recurrent charge went fine just last month and CC-paid orders just went fine on 1215, 1216, & 1217.
       ~Gen

    Regardless of the backlog, and I'm suffering from ticket fatigue myself, a ticket is the only way to officially go on record with a problem.  Some people have posted their ticket numbers to get a little extra visibility.  I would do as well that if I were you.

  • Rod Wise DriggoRod Wise Driggo Posts: 2,309

    All those $1.99 products would have been too good to be true I guess.

  • KI3KI3 Posts: 38

    It did suddenly seem really broken for 10 minutes back there

  • Twilight76Twilight76 Posts: 318
    edited December 2020

    sigh, the list changed

    Post edited by Twilight76 on
  • NathNath Posts: 2,940

    Rod Wise Driggo said:

    All those $1.99 products would have been too good to be true I guess.

    Yeah... would have been nice to have the correct selection up at start of sale. But I save more this way, as there is nothing from my wishlist in the category now.

  • Rod Wise DriggoRod Wise Driggo Posts: 2,309
    edited December 2020

    Rod Wise Driggo said:

    All those $1.99 products would have been too good to be true I guess.

    Had 10 supercool products already in the cart. All gone from the $1.99 offer now. A lot still in the category but I personally got most of interest with earlier sales. Nothing left for me there, sorry. But hey, one day just getting a free item and not spending anything is absolutely fine ;-)

    Post edited by Rod Wise Driggo on
  • XelloszXellosz Posts: 855
    edited December 2020

    On that sale I'd have spend some money, but now XP.   Come on guys do some decent sales I haven't spent a single penny in December not even store credit.

    daz20201219.jpg
    1570 x 661 - 252K
    Post edited by Xellosz on
  • SevrinSevrin Posts: 6,313

    Main promo is borked for dForce City Seduction Outfit for Genesis 8 Female(s) | 3D Models and 3D Software by Daz 3D

  • Cris PalominoCris Palomino Posts: 12,448

    Sevrin said:

    Main promo is borked for dForce City Seduction Outfit for Genesis 8 Female(s) | 3D Models and 3D Software by Daz 3D

     

    Will report, thank you.

  • Hemi426Hemi426 Posts: 231
    edited December 2020
    Rod Wise Driggo said:

    All those $1.99 products would have been too good to be true I guess.

    You are right, couple of prices just went up in cart. Well, at least it makes decisions easier.
    Post edited by Hemi426 on
This discussion has been closed.