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"There's Always Another Sale™" Sales thread: Report Issues Here

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  • Richard HaseltineRichard Haseltine Posts: 109,777
    Phoenix1966 said:
    Richard Haseltine said:
    Mark_e593e0a5 said:
    Phoenix1966 said:
    Noah LGP said:
    Phoenix1966 said:
    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    24 hours later on a non-holiday weekday and still no manual or DIM download options for this product.

    Available in Daz Connect

    That's why I didn't mention Connect. And I have no idea about Central. Neither are acceptable options for me and many others. 

    At a bare minimum, products should first be made available through the Product Library since a customer might want to use them outside of Daz Studio (and some, like tutorials, are actually meant to be used outside of Daz Studio).

    It showed up in DIM just now. I have opened a request for refund, and currentlyII am split between withdrawing that request and downloading the shader, or keep up the request. I do want this premature releases to stop. Almost every single day we have a new release that can be purchased, but not downloaded. And I am afraid, as long as we (the customers) accept that we have to wait xx hours to finally get what we have bought, this will not change at all. As long as the money moves into DAZ pockets, why change anything?

     

    Please try again, I now have links in my Product Library (haven't checked DIM as it takes rather a long time to refresh for me).

    File 3 of 4 fails in DIM and from the Product Library.

    Iffy downloads are a current issue, usually they will cooperate after a bit. Daz is aware of, and working with its service provider on, the issue.

  • nono Posts: 43
    Richard Haseltine said:
    unizen said:

    The "Huge Holiday Savings Items" 60% off only works with *some* of the still new releases. For example it's not working with "Alia Lvl 4 HD" or "Cyberpunked Poses". But it does work with "Lexi Holiday Outfit" and "CharChar". I haven't tested them all but it seems like it's the ones near the bottom of the list that aren't working.

    Make sure you are looking at the actual store category (the View All button) rather than the carousel - earlier the carousel was showing new items, such as those, which are not part of the offer (it's been fixed now, but you may have a cached copy).

    That's not the issue here. What I mean is that some of the "still new releases" are not triggering that discount when in the cart.

    Here are some screenshots to show what I mean. "Phx Ohanzi for G8M" is definitely part of the category. Lexi Outfit triggers the 60% off, while Alia does not, even though they are both still new releases.

  • barbultbarbult Posts: 26,689
    Richard Haseltine said:
    Phoenix1966 said:
    Richard Haseltine said:
    Mark_e593e0a5 said:
    Phoenix1966 said:
    Noah LGP said:
    Phoenix1966 said:
    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    24 hours later on a non-holiday weekday and still no manual or DIM download options for this product.

    Available in Daz Connect

    That's why I didn't mention Connect. And I have no idea about Central. Neither are acceptable options for me and many others. 

    At a bare minimum, products should first be made available through the Product Library since a customer might want to use them outside of Daz Studio (and some, like tutorials, are actually meant to be used outside of Daz Studio).

    It showed up in DIM just now. I have opened a request for refund, and currentlyII am split between withdrawing that request and downloading the shader, or keep up the request. I do want this premature releases to stop. Almost every single day we have a new release that can be purchased, but not downloaded. And I am afraid, as long as we (the customers) accept that we have to wait xx hours to finally get what we have bought, this will not change at all. As long as the money moves into DAZ pockets, why change anything?

     

    Please try again, I now have links in my Product Library (haven't checked DIM as it takes rather a long time to refresh for me).

    File 3 of 4 fails in DIM and from the Product Library.

    Iffy downloads are a current issue, usually they will cooperate after a bit. Daz is aware of, and working with its service provider on, the issue.

    I am frustrated that the list of known issues is not maintained. There has been only one recent update, and that removed a bunch of things that are still plaguing people. For example, you say iffy downloads are a current issue that Daz is aware of, and yet it is not on the list. Where is a real list of what Daz believes are problems that are not yet resolved?

  • tsroemitsroemi Posts: 3,537
    edited December 2020

    I feel sorry for having to add to the list of troubles, but I'm also getting a little annoyed right now. Yesterday, certain things didn't work, they weren't that big of an issue, so - okay, no sweat. Today, in the (European) morning, I put the US add-on in my cart as a debut item, the Kraken and the Instancify product, and Instancify went to something around 2,50 in my cart with the loyalty bonus of 30% and being 50% off already before that. I thought it was a real good deal. But I had to go to work first before I could check out, and now I'm getting back to my cart to make some last adjustments and then buy, only to find that Instancify has lost the loyalty discount completely and is somewhere around 9,50, and no matter what I try, I can't get it to change back to the previous price. I mean, guys, look, this is not some sort of roulette we're playing here, right? I'm tired, I had a hard day, I was looking forward to my little time-out buying pretty virtual things, and here you are messing me about again? After all that trouble with the store update and such?? Please, do stop doing this, get a fix on things! I don't want to start shopping some place else, why would you try to make me so hard???

    I'm too tired now, I'll just not buy anything. And, thanks for the gift guys, but really, I'd much rather the prices were stable. Much, MUCH rather.

    EDIT: Yes I know, the actual store fellows hardly ever read the forums, but I'm hoping that things do get passed on now and then. Moderators, I'm well aware that none of this is your fault and you're just always the ones having to deal with the fall-out. I'm very sorry for this, and I think you're doing a grand job.

    Post edited by tsroemi on
  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,603
    barbult said:
    Richard Haseltine said:
    Phoenix1966 said:
    Richard Haseltine said:
    Mark_e593e0a5 said:
    Phoenix1966 said:
    Noah LGP said:
    Phoenix1966 said:
    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    24 hours later on a non-holiday weekday and still no manual or DIM download options for this product.

    Available in Daz Connect

    That's why I didn't mention Connect. And I have no idea about Central. Neither are acceptable options for me and many others. 

    At a bare minimum, products should first be made available through the Product Library since a customer might want to use them outside of Daz Studio (and some, like tutorials, are actually meant to be used outside of Daz Studio).

    It showed up in DIM just now. I have opened a request for refund, and currentlyII am split between withdrawing that request and downloading the shader, or keep up the request. I do want this premature releases to stop. Almost every single day we have a new release that can be purchased, but not downloaded. And I am afraid, as long as we (the customers) accept that we have to wait xx hours to finally get what we have bought, this will not change at all. As long as the money moves into DAZ pockets, why change anything?

     

    Please try again, I now have links in my Product Library (haven't checked DIM as it takes rather a long time to refresh for me).

    File 3 of 4 fails in DIM and from the Product Library.

    Iffy downloads are a current issue, usually they will cooperate after a bit. Daz is aware of, and working with its service provider on, the issue.

    I am frustrated that the list of known issues is not maintained. There has been only one recent update, and that removed a bunch of things that are still plaguing people. For example, you say iffy downloads are a current issue that Daz is aware of, and yet it is not on the list. Where is a real list of what Daz believes are problems that are not yet resolved?

    Perhaps that store upgrade just hit them in the face.... Perhaps no-one has the time to maintain the list, because everyone is fixing bugs and connecting loose ends. Nevertheless, it is very frustriting for us (customers) to be left in the dark, completely.... I really would appreciate a bit more communication from DAZ side.

  • SevrinSevrin Posts: 6,314
    Mark_e593e0a5 said:
    barbult said:
    Richard Haseltine said:
    Phoenix1966 said:
    Richard Haseltine said:
    Mark_e593e0a5 said:
    Phoenix1966 said:
    Noah LGP said:
    Phoenix1966 said:
    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    24 hours later on a non-holiday weekday and still no manual or DIM download options for this product.

    Available in Daz Connect

    That's why I didn't mention Connect. And I have no idea about Central. Neither are acceptable options for me and many others. 

    At a bare minimum, products should first be made available through the Product Library since a customer might want to use them outside of Daz Studio (and some, like tutorials, are actually meant to be used outside of Daz Studio).

    It showed up in DIM just now. I have opened a request for refund, and currentlyII am split between withdrawing that request and downloading the shader, or keep up the request. I do want this premature releases to stop. Almost every single day we have a new release that can be purchased, but not downloaded. And I am afraid, as long as we (the customers) accept that we have to wait xx hours to finally get what we have bought, this will not change at all. As long as the money moves into DAZ pockets, why change anything?

     

    Please try again, I now have links in my Product Library (haven't checked DIM as it takes rather a long time to refresh for me).

    File 3 of 4 fails in DIM and from the Product Library.

    Iffy downloads are a current issue, usually they will cooperate after a bit. Daz is aware of, and working with its service provider on, the issue.

    I am frustrated that the list of known issues is not maintained. There has been only one recent update, and that removed a bunch of things that are still plaguing people. For example, you say iffy downloads are a current issue that Daz is aware of, and yet it is not on the list. Where is a real list of what Daz believes are problems that are not yet resolved?

    Perhaps that store upgrade just hit them in the face.... Perhaps no-one has the time to maintain the list, because everyone is fixing bugs and connecting loose ends. Nevertheless, it is very frustriting for us (customers) to be left in the dark, completely.... I really would appreciate a bit more communication from DAZ side.

    Yeah, the impression you get is that the store upgrade came as much as a surprise to Daz as it did to the rest of us.  I guess they were preoccupied with DazCentral, and the upgrade just sort of snuck up on them.

  • Richard HaseltineRichard Haseltine Posts: 109,777
    tsroemi said:

    I feel sorry for having to add to the list of troubles, but I'm also getting a little annoyed right now. Yesterday, certain things didn't work, they weren't that big of an issue, so - okay, no sweat. Today, in the (European) morning, I put the US add-on in my cart as a debut item, the Kraken and the Instancify product, and Instancify went to something around 2,50 in my cart with the loyalty bonus of 30% and being 50% off already before that. I thought it was a real good deal. But I had to go to work first before I could check out, and now I'm getting back to my cart to make some last adjustments and then buy, only to find that Instancify has lost the loyalty discount completely and is somewhere around 9,50, and no matter what I try, I can't get it to change back to the previous price. I mean, guys, look, this is not some sort of roulette we're playing here, right? I'm tired, I had a hard day, I was looking forward to my little time-out buying pretty virtual things, and here you are messing me about again? After all that trouble with the store update and such?? Please, do stop doing this, get a fix on things! I don't want to start shopping some place else, why would you try to make me so hard???

    I'm too tired now, I'll just not buy anything. And, thanks for the gift guys, but really, I'd much rather the prices were stable. Much, MUCH rather.

    EDIT: Yes I know, the actual store fellows hardly ever read the forums, but I'm hoping that things do get passed on now and then. Moderators, I'm well aware that none of this is your fault and you're just always the ones having to deal with the fall-out. I'm very sorry for this, and I think you're doing a grand job.

    Initially there were new releases in the 60% off category, that was a mistake and had to be corrected.

  • Richard HaseltineRichard Haseltine Posts: 109,777
    unizen said:
    Richard Haseltine said:
    unizen said:

    The "Huge Holiday Savings Items" 60% off only works with *some* of the still new releases. For example it's not working with "Alia Lvl 4 HD" or "Cyberpunked Poses". But it does work with "Lexi Holiday Outfit" and "CharChar". I haven't tested them all but it seems like it's the ones near the bottom of the list that aren't working.

    Make sure you are looking at the actual store category (the View All button) rather than the carousel - earlier the carousel was showing new items, such as those, which are not part of the offer (it's been fixed now, but you may have a cached copy).

    That's not the issue here. What I mean is that some of the "still new releases" are not triggering that discount when in the cart.

    Here are some screenshots to show what I mean. "Phx Ohanzi for G8M" is definitely part of the category. Lexi Outfit triggers the 60% off, while Alia does not, even though they are both still new releases.

    Ah, I see what you mean. Reporting.

  • tsroemitsroemi Posts: 3,537
    Richard Haseltine said:
    tsroemi said:

    I feel sorry for having to add to the list of troubles, but I'm also getting a little annoyed right now. Yesterday, certain things didn't work, they weren't that big of an issue, so - okay, no sweat. Today, in the (European) morning, I put the US add-on in my cart as a debut item, the Kraken and the Instancify product, and Instancify went to something around 2,50 in my cart with the loyalty bonus of 30% and being 50% off already before that. I thought it was a real good deal. But I had to go to work first before I could check out, and now I'm getting back to my cart to make some last adjustments and then buy, only to find that Instancify has lost the loyalty discount completely and is somewhere around 9,50, and no matter what I try, I can't get it to change back to the previous price. I mean, guys, look, this is not some sort of roulette we're playing here, right? I'm tired, I had a hard day, I was looking forward to my little time-out buying pretty virtual things, and here you are messing me about again? After all that trouble with the store update and such?? Please, do stop doing this, get a fix on things! I don't want to start shopping some place else, why would you try to make me so hard???

    I'm too tired now, I'll just not buy anything. And, thanks for the gift guys, but really, I'd much rather the prices were stable. Much, MUCH rather.

    EDIT: Yes I know, the actual store fellows hardly ever read the forums, but I'm hoping that things do get passed on now and then. Moderators, I'm well aware that none of this is your fault and you're just always the ones having to deal with the fall-out. I'm very sorry for this, and I think you're doing a grand job.

    Initially there were new releases in the 60% off category, that was a mistake and had to be corrected.

    Yes yes, I guessed something like that ... But I'm just tired of all these mistakes. It was so much fun initially when I came back here after more than ten years absence and was just amazed at all the great products and the amazing images DS produced with Iray, and I was more than happy to spend lots of money just for being a part of all this. It's not fun anymore now, and that's not even a year after coming back. It's just - well, tiring. I'm sorry, really, it's not your fault at all. It's just that it was my birthday today you see. And this really wasn't a very nice kind of gift.

  • AZDigitalArtistAZDigitalArtist Posts: 810
    edited December 2020

    Still would like to know why these items, at wee-o'clock this morning, after the other mistake with putting new items in the Buy 5 Get 60% Off stuff was discovered and I'm guessing corrected (I haven't checked), these were in Historical Top Sellers, and showed in my cart at 89% off, and suddenly went to this.  Also, it cut off at five, which it doesn't state a limit on the ad.  Yesterday, the discount for similar items was around 89-93%.  I don't think that I am getting loyalty on anything, and I'm not even sure what it applies to anymore.  I dumped my cart to get the freebie, and put it back together to check all day, but it hasn't moved.  So, is this the correct discount, and I'm waiting for no reason?  Sigh.  Thanks....

    Edit:  Just checked the HUGE savings of 60% off area, and the items that aren't marked down there at all come up at 72% in my cart.  The items below were already half off but ended up at the same discount.  My nerves.

     

    CaptureDAZ.JPG
    1397 x 648 - 72K
    Post edited by AZDigitalArtist on
  • NorthOf45NorthOf45 Posts: 5,774
    edited December 2020

    Yeah, that was presumably a glitch. Those discounts (50% and 60%) weren't meant to stack, and it was corrected sometime earlier today. Best you'll get is 72% (PA) or 80% (DO) (with a 30% Loyalty discount).

    Post edited by NorthOf45 on
  • alan bard newcomeralan bard newcomer Posts: 2,389

    I did finally figure out the misdirect on the Buy  5... but by that time I realized that I'd already used the only new release that I would buy... 
    GRRRR. 
    But it would be nice instead of getting 51% or such.. the discount said "30% plus 30%" then you can kind of figure what you're getting in discounts.
    Dear Daz.. I'm not looking in to do math checks, I'm here to buy stuff, make it easy, make it so. 

  • alan bard newcomeralan bard newcomer Posts: 2,389
    edited December 2020

    60 off still not working? 
    ---
    pictures so if I goofed it can be spotted.
    1 -- this is the sale? 
    2-- this is the link page for sell items 
    3--still new items
    4 -- cart with annotations. 

    new release.jpg
    1699 x 618 - 454K
    stuff on sale.jpg
    2803 x 1777 - 2M
    still new releases.jpg
    2443 x 1725 - 1M
    still new cart wrong.jpg
    2443 x 556 - 343K
    Post edited by alan bard newcomer on
  • nono Posts: 43
    Richard Haseltine said:
    unizen said:
    Richard Haseltine said:
    unizen said:

    The "Huge Holiday Savings Items" 60% off only works with *some* of the still new releases. For example it's not working with "Alia Lvl 4 HD" or "Cyberpunked Poses". But it does work with "Lexi Holiday Outfit" and "CharChar". I haven't tested them all but it seems like it's the ones near the bottom of the list that aren't working.

    Make sure you are looking at the actual store category (the View All button) rather than the carousel - earlier the carousel was showing new items, such as those, which are not part of the offer (it's been fixed now, but you may have a cached copy).

    That's not the issue here. What I mean is that some of the "still new releases" are not triggering that discount when in the cart.

    Here are some screenshots to show what I mean. "Phx Ohanzi for G8M" is definitely part of the category. Lexi Outfit triggers the 60% off, while Alia does not, even though they are both still new releases.

    [screenshots removed for block quote]

     

    Ah, I see what you mean. Reporting.

    Thanks, looks like it's working now.

  • alan bard newcomeralan bard newcomer Posts: 2,389

    well, that was impressive Mr Richard .. fixed ..ta da

     

  • NovicaNovica Posts: 23,925
    tsroemi said:

    Yes yes, I guessed something like that ... But I'm just tired of all these mistakes. It was so much fun initially when I came back here after more than ten years absence and was just amazed at all the great products and the amazing images DS produced with Iray, and I was more than happy to spend lots of money just for being a part of all this. It's not fun anymore now, and that's not even a year after coming back. It's just - well, tiring. I'm sorry, really, it's not your fault at all. It's just that it was my birthday today you see. And this really wasn't a very nice kind of gift.

    Well Happy Birthday!  Hope you find something else which is more enjoyable than shopping here. Like a hot fudge sundae topped with whipped cream and nuts....  heart

  • Cris PalominoCris Palomino Posts: 12,740
    Noah LGP said:

    30% off Loyalty Discount is gone, no additional discount for FG Modern Apartment, 30% off instead of 51% off a few hours ago.

     

    RiverMissy said:

     

    Cris Palomino said:
    RiverMissy said:

    FYI, the discount is not working for me in the cart on the PC+ items.  It worked fine yesterday and I bought my fair share but not working today so won't be buying. It does not state that you have to buy a new item for the discount to work and I did not buy a new item to get it to work yesterday.  

    I just put a new item in and it did not change the discount anyway.  The discount I am getting is a flat 80%. It is not doing the math that people are giving in their examples.

    As far as I know, no purchase of new or other is needed to use this category. Can you show me a cart please so I can try to duplicate? What is your loyalty discount?

    Cart attached 30% loyalty discount.  Thank you.

    It worked for me. A ticket with your screen capture may be the way to go.

     

  • chromchrom Posts: 261

     

    https://www.daz3d.com/the-2020-holiday-sale


    The server experienced an error: 6426100070888298971

  • Rod Wise DriggoRod Wise Driggo Posts: 2,336
    edited December 2020
    chrom said:

     

    https://www.daz3d.com/the-2020-holiday-sale


    The server experienced an error: 6426100070888298971

    Well, I'm on a different server then. Mine has: 

    2703387474910584091

    Probably todays sale has the most complicated ruleset ever ;-)

    Post edited by Rod Wise Driggo on
  • jjmainorjjmainor Posts: 498

    Looks like the carousel for the 60% PC+ special displays the wrong items...

  • DAZ_RawbDAZ_Rawb Posts: 817
    jjmainor said:

    Looks like the carousel for the 60% PC+ special displays the wrong items...

    Fixed

  • Cris PalominoCris Palomino Posts: 12,740
    DAZ_Rawb said:
    jjmainor said:

    Looks like the carousel for the 60% PC+ special displays the wrong items...

    Fixed

    Thanks, Rawb.

  • Charlie JudgeCharlie Judge Posts: 13,457

    My orange banner discount (for owning Miranda Hair) is not being applied to the Topsy 8 The tinkerer Bundle.

  • Lothar WeberLothar Weber Posts: 1,611
    Charlie Judge said:

    My orange banner discount (for owning Miranda Hair) is not being applied to the Topsy 8 The tinkerer Bundle.

    same with me...

  • DAZ_RawbDAZ_Rawb Posts: 817
    Charlie Judge said:

    My orange banner discount (for owning Miranda Hair) is not being applied to the Topsy 8 The tinkerer Bundle.

    Fixed

  • Cris PalominoCris Palomino Posts: 12,740
    Charlie Judge said:

    My orange banner discount (for owning Miranda Hair) is not being applied to the Topsy 8 The tinkerer Bundle.

    I have the same, will test here in a bit. Dealing with checking on things.

  • Cris PalominoCris Palomino Posts: 12,740
    DAZ_Rawb said:
    Charlie Judge said:

    My orange banner discount (for owning Miranda Hair) is not being applied to the Topsy 8 The tinkerer Bundle.

    Fixed

    Rawb is just too quick (thank goodness)!

  • Rod Wise DriggoRod Wise Driggo Posts: 2,336

    Seems to be applied now, but honestly even at $39 and with the free HD this bundle is simply over-priced IMHO.

  • Cris PalominoCris Palomino Posts: 12,740
    jjmainor said:

    Looks like the carousel for the 60% PC+ special displays the wrong items...

    I am seeing the carousel items on the selection page. You may have to refresh or relog.

  • AtiAti Posts: 9,193

    I see lots of items with readmes. Are the readmes supposed to be back? If so, then these are missing their readmes from today:

    https://www.daz3d.com/artist-hideout

    https://www.daz3d.com/fg-gothic-living-room

This discussion has been closed.