!! Store Issues - Known Problems - Please Read !!

vwrangler · November 2020

The store search continues to be weird. I was searching for the word "pennant" (as in a triangular flag), and the store decided to show me every piece of "peasant" clothing.

At least with the old store, it would say, "I can't find anything with the word 'pennant'. Did you mean 'peasant'?"

Novica · November 2020

Laminated Wood Floors Iray Shaders
Shimmery Airy Fabric Iray Shaders

WILL NOT INSTALL IN DIM. Did it over and over. And yes, those 41 food shaders aren't even IN DIM.

@dazRawb We aren't echoing doom and gloom, we're stating facts. People don't have products in DIM. DIM won't download. For weeks DIM ready to download was blank. Product Library has missing products. Product Library is totally whacked in the order of purchases. Product Library is missing items. Can't use a credit card. Can't use Paypal. Still have sales glitches- and that was the MAIN thing cited for doing a new store. No, it's not going remarkably well.

jjmainor · November 2020

Keep getting download failures with FWSA items. This one was the most recent.

2020-11-28 04:09:40.475 WARNING: Network Error: C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads/IM00049659-01_FWSAMaisieHDforVictoria8.zip.{7667f200-fb9b-d49a-f4f6-f280886f590f}.part :
Could not complete download, file size does not match; 2097152 != 231232260.. Temporary file removed.

And the other night with the Archie Mega Pack

2020-11-27 03:20:02.718 WARNING: Network Error: C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads/IM00047055-01_FWSAArchieHDMegapack.zip.{f0e8f789-9acf-21c0-0841-9ab474089e4c}.part :
Could not complete download, file size does not match; 7089652 != 627469466.. Temporary file removed.

DMax · November 2020

jakiblue said:

I am having the exact same issue. I cannot access forums on my desktop, using chrome. I get the 400 bad request whether clicking on forums link at top of store page or clicking on reply bot email. I’m using iPad to write this. I can’t sign in to the forums at all using chrome on computer.

Noah LGP said:

Forum issue , I can't sign in from my other computer with Google Chrome 87.0.4280.66, the process redirect to this message

400 Bad Request

Your browser sent an invalid request.

daz3d.com/forums/entry/connect/jsconnect?client_id=1....

I can write this message thanks to Google Chrome 86.0.4240.198.

Site icons also vanish for weeks when I visit the forums.

@jakiblue @NoahLGP

I had the same forum access issue... try deleting cookies for Daz3d.com and it may be instantly fixed for you as well... there was a cookie duplication error which for me led to the 400 Bad Request.

WendyLuvsCatz · November 2020

so we wait a day for downloads after buying now

Mark_e593e0a5 · November 2020

If the new store behaves better on the DAZ side, that definetly is an improvement. But the customer side sees largely the same issues as with the old store. Granted, the switchover is MUCH faster now, <sarcasm on> so the customers notice what does not work much faster, and they can support debugging the sale of the day discounts <sarcasm off>.

But quite some issues I am not able to relate to the store. E.g. today, a new product was released that has ZERO options to download (41 Food Shaders, https://www.daz3d.com/41-food-shaders). AGAIN. Did happen rather regularily during the last few weeks. Either that, or half of the package was missing (Police billboards, anyone?). Or both (https://www.daz3d.com/bodyscapes-for-genesis-8-female).

Any criticism on QA/QC is either ignored (I may be wrong, but the silcence on that area is deafening), or such posts are removed by the forum moderators. Its okay, as this is DAZ's forum, but it does not really help re-building trust.

Download is really an issue. I have some downloads in DIM pending right now. Some of the items could not be loaded in any way but using DAZ Connect.

WendyLuvsCatz · November 2020

yeah food shaders today

yesterday it was the Crone's house but that appeared today

twisted Hansel and Gretal will have to wait

TBorNot · November 2020

Well, my Platinum Plus subscription expires today, and it still won't let me enter my saved credit card in the panel (it errors out). I already got the "you are expired" e-mail two days ago, so I guess that's very efficient of them, some kind of time travel thing and they are nice enough to warn me from the future. As a lark I did buy a Platinum Plus item last night, just to see if I was really expired, but it let me purchase with my "expired" account. Strange how they remember my credit card for purchases, but I can't use my credit card to renew. I just noticed the icons in the menu selector to get info about my account are gone, some kind of weird error/default icon shows up now. I guess the new improved store software is slowly melting my information, getting ready to continue the dumpster fire.

ColinFrench · November 2020

I'm still not receiving any order confirmation emails.

These stopped around the time of the store update, and while I haven't been buying much due to all the issues, the few purchases I've made were not acknowledged. Still using the same email address I've alway used, checked the spam folder, nothing.

Richard Haseltine · November 2020

Kerya said:

DAZ_Rawb said:

On a more positive note, unlike the doom and gloom that gets echoed through the forums the new store is actually performing quite well, sales are up and sales support tickets are down. For the first time in nearly a decade the store went through the entirety of black friday without any downtime. In addition the midnight site rollover (which was not fully completing many evenings until about an hour and a half after midnight) now completes in about 5-15 minutes (most of that waiting for intermediate/browser caches to clear out). I do appreciate the direct line of communication with you all so thank you for speaking out about what is troubling you.

Sorry - but telling us that the new store is performing quite well, when some people can't buy anything or others can't download the bought items ... well, it doesn't sound good to me.

If Daz thinks it's good enough, they won't fix it ...

He said it was performing quite well, it wasn't dismissing the issues that are affectign some people. We do need to bear in mind that people are far more likely to report problems than non-problems, which is good for getting them fixed but may give an unrepresentative picture.

Richard Haseltine · November 2020

Novica said:

Laminated Wood Floors Iray Shaders
Shimmery Airy Fabric Iray Shaders

WILL NOT INSTALL IN DIM. Did it over and over. And yes, those 41 food shaders aren't even IN DIM.

@dazRawb We aren't echoing doom and gloom, we're stating facts. People don't have products in DIM. DIM won't download. For weeks DIM ready to download was blank. Product Library has missing products. Product Library is totally whacked in the order of purchases. Product Library is missing items. Can't use a credit card. Can't use Paypal. Still have sales glitches- and that was the MAIN thing cited for doing a new store. No, it's not going remarkably well.

No one is denying that thre are still outstanding issues, but things have been fixed, others are affecting only some users which makes resolving them much harder than something which happens to everyone.

memcneil70 · November 2020

ThetaGraphics said:

memcneil70 said:

Is it possible that 4.14 affected the ability of DS to identify G8F as a G8F when you select her in the Scene Pane and try to 'Filter by Context' in Smart Content to come up with nothing. I tried this on both of my DS computers, and in the new Beta DS when it was released and it happened again. I first noticed it about two weeks ago when I was testing new female characters and thought something was wrong with them, but they were associated with Genesis 8 Female correctly.

So for the past few weeks, I can only look through all my files for something I want to try for her. This is Wardrobe, Hair, Accessories, Poses...

Does anyone else have this or know of a fix?

I'm having the same issue, but reinstalling the G8 Starter Essentials hasn't fixed it... :/

I only reinstalled G8F Starter Essentials and that seemed to do the trick. Also, I do not have that character Kalaa that was mentioned to contribute to the issue. I do have another character that seems to come up when I have an issue with reloading scenes that I am working on, and both G8F and MRL Gem show up as failed to load or something. As far as I know, Gem is not even part of the character I am using in the scene. Maybe I will uninstall her.

Kerya · November 2020

JamieM said:

delectro_9f6dc82a97 said:

Facegen Artist Pro has no download options, neither DIM nor Manual.

It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

Exactly the same for me too

I don't have it, so I am just mentioning an idea:

is there the word "description" ? Did you click on it? Because the DazStudio downloads are hidden under description ...

3Ddreamer · November 2020

Novica said:
@dazRawb We aren't echoing doom and gloom, we're stating facts. People don't have products in DIM. DIM won't download. For weeks DIM ready to download was blank. Product Library has missing products. Product Library is totally whacked in the order of purchases. Product Library is missing items. Can't use a credit card. Can't use Paypal. Still have sales glitches- and that was the MAIN thing cited for doing a new store. No, it's not going remarkably well.

To echo this - I had to re-open a ticket about missing Historic Content twice before the example item I gave was manually added to my Library for a second time and it finally appeared as Purchased. Each time it was closed I was told the back end filters were working correctly - well I have just been through every order in 2011-2012 and logged another ticket for more missing content. The backend systems are not fixed. It is not for us to do all the leg work to find content we have paid for and get it re-added, it is for DAZ to make sure everything is in our Libraries correctly. Manually adding them when we point them out just clouds the issue and sorts the individual Symptoms, it does not deal with the Root Cause, which would fix it for everyone. I am really wary about buying any old content now because I can't trust the site to tell me if have already bought it.

Charlie Judge · November 2020

Currently I am trying to redownload and install all my products with DIM. However, a significant number of them are suffering from 'Download Failed' errors.

Diomede · November 2020

Just adding for completeness. The DIM issue of 'download failure' extends to Dark Edge Designs tutorials. Granted, these are older tutorials.

JamieM · November 2020

Kerya said:

JamieM said:

delectro_9f6dc82a97 said:

Facegen Artist Pro has no download options, neither DIM nor Manual.

It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

Exactly the same for me too

I don't have it, so I am just mentioning an idea:

is there the word "description" ? Did you click on it? Because the DazStudio downloads are hidden under description ...

No- I'm afraid there's no option under description - or anywhere!

Sevrin · November 2020

DAZ_Rawb said:

On a more positive note, unlike the doom and gloom that gets echoed through the forums the new store is actually performing quite well, sales are up and sales support tickets are down. For the first time in nearly a decade the store went through the entirety of black friday without any downtime. In addition the midnight site rollover (which was not fully completing many evenings until about an hour and a half after midnight) now completes in about 5-15 minutes (most of that waiting for intermediate/browser caches to clear out). I do appreciate the direct line of communication with you all so thank you for speaking out about what is troubling you.

That sales are up likely has precious little to do with the store software and more to do with people being stuck at home. And people aren't putting more tickets in because we're not getting any action on the ones we've already submitted.

DAZ_Rawb · November 2020

Diomede said:

Just adding for completeness. The DIM issue of 'download failure' extends to Dark Edge Designs tutorials. Granted, these are older tutorials.

Yeah, it seems that the files that get stuck don't care about being new or old, they just appear at random.

Two weeks ago I thought this problem was solved, right after I got escalated enough to get a direct contact with their engineers I asked for examples here and I only got one, which cleared up on it's own within an hour or two after I confirmed and forwarded it along. Unfortunately that amount of time wasn't enough for them to dig into it and figure out what is wrong. Just for reference, I don't think a file being stuck for an hour or two is acceptable but this kind of issue is only being reported by our account apparently (even though we aren't one of their larger accounts) so it is going to be a complex one to figure out.

Thanks to the reports in this thread I know that it is very much not cleared up but it seems like it might be driven by traffic because there definitely seems to be more stuck files on this busy traffic weekend. I will be working hard with them on getting this resolved for good, and if we can't get a definititve resolution then we will do another download transition to a different system to get a system that works all the time.

Krzysztofa · November 2020

The issue did seem to be resolved for me (probably because traffic was lower as Rawb said) but I just hit it today with SKUs 62263 and 55547.

2020-11-28 10:45:34.874 Temporary Download Already Exists: 62263-1 : Sina HD & Smile HD Expression for Genesis 8 Female : $USER/Daz 3D/Applications/Data/DAZ 3D/InstallManager/Downloads/IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip.{1b2599a2-0b67-9b54-9af5-3de24ee1991f}.part 2020-11-28 10:45:34.911 Resuming Download: IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip : Content-Range "bytes 15728640-151413014/151413015" 2020-11-28 10:45:34.911 WARNING: Network Error: : Connection closed 2020-11-28 10:45:46.336 WARNING: Network Error: $USER/Daz 3D/Applications/Data/DAZ 3D/InstallManager/Downloads/IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip.{1b2599a2-0b67-9b54-9af5-3de24ee1991f}.part : Connection closed 2020-11-28 10:46:29.013 WARNING: Download Error: IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip : Error - 500 : 2020-11-28 10:46:29.014 WARNING: Network Error: : Operation canceled 2020-11-28 10:46:29.014 WARNING: QNetworkReplyImplPrivate::error: Internal problem, this method must only be called once. 2020-11-28 10:46:37.371 WARNING: Network Error: : Connection closed 2020-11-28 10:47:39.502 WARNING: Download Error: IM00055547-01_MurphyHDSignatureSmileHDExpressionforGenesis8Female.zip : Error - 500 : 2020-11-28 10:47:39.502 WARNING: Network Error: : Operation canceled 2020-11-28 10:47:39.502 WARNING: QNetworkReplyImplPrivate::error: Internal problem, this method must only be called once. 2020-11-28 10:47:47.660 WARNING: Network Error: : Connection closed 2020-11-28 10:48:48.306 WARNING: Network Error: : Connection closed 2020-11-28 10:48:51.057 WARNING: Network Error: : Connection closed 2020-11-28 10:54:07.885 WARNING: Download Error: IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip : Error - 500 : 2020-11-28 10:54:07.885 WARNING: Network Error: : Operation canceled 2020-11-28 10:54:07.885 WARNING: QNetworkReplyImplPrivate::error: Internal problem, this method must only be called once. 2020-11-28 10:54:22.288 WARNING: Network Error: : Connection closed 2020-11-28 11:17:23.586 WARNING: Download Error: IM00055547-01_MurphyHDSignatureSmileHDExpressionforGenesis8Female.zip : Error - 500 : 2020-11-28 11:17:23.586 WARNING: Network Error: : Operation canceled 2020-11-28 11:17:23.586 WARNING: QNetworkReplyImplPrivate::error: Internal problem, this method must only be called once. 2020-11-28 11:17:33.079 WARNING: Network Error: : Connection closed 2020-11-28 11:17:37.985 WARNING: Download Error: IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip : Error - 500 : 2020-11-28 11:17:37.988 WARNING: Network Error: : Operation canceled 2020-11-28 11:17:37.988 WARNING: QNetworkReplyImplPrivate::error: Internal problem, this method must only be called once. 2020-11-28 11:19:40.313 Temporary Download Already Exists: 62263-1 : Sina HD & Smile HD Expression for Genesis 8 Female : $USER/Daz 3D/Applications/Data/DAZ 3D/InstallManager/Downloads/IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip.{1b2599a2-0b67-9b54-9af5-3de24ee1991f}.part 2020-11-28 11:19:40.444 Resuming Download: IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip : Content-Range "bytes 28311552-151413014/151413015" 2020-11-28 11:19:53.416 WARNING: Network Error: $USER/Daz 3D/Applications/Data/DAZ 3D/InstallManager/Downloads/IM00062263-01_SinaHDSmileHDExpressionforGenesis8Female.zip.{1b2599a2-0b67-9b54-9af5-3de24ee1991f}.part : Connection closed

I modified the log to remove my username, otherwise this is what I'm seeing. Lots of 500 errors from the host.

WandW · November 2020

delectro_9f6dc82a97 said:

Facegen Artist Pro has no download options, neither DIM nor Manual.

It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

I bought it a while back, and was going to upgrade to Version 3.6, and just discovered there is no download...

LeatherGryphon · November 2020

Hmmm... 66 pages of this thread. The summary at the front only lists the things fixed. I'm still getting my "Product Library" appearing incorrectly sorted so that the new items don't float to the top. Not going to read through 66 pages to see if this is one of the known problems, but I can't imagine that I'm the only one experiencing this. Worked fine before the enthusuiastic favorable prognostications proclaming a quick, easy switchover to new site software. Yeah, been here before.

barbult · November 2020

LeatherGryphon said:

Hmmm... 66 pages of this thread. The summary at the front only lists the things fixed. I'm still getting my "Product Library" appearing incorrectly sorted so that the new items don't float to the top. Not going to read through 66 pages to see if this is one of the known problems, but I can't imagine that I'm the only one experiencing this. Worked fine before the enthusuiastic favorable prognostications proclaming a quick, easy switchover to new site software. Yeah, been here before.

Jack hasn't updated that first thread again since we pointed out all the things that were removed from the list that have NOT been fixed. It is the weekend. He is probably off. Hopefully he will go through the recent posts and add more to the list of known problems. Certainly the messed up Product Library sorting, products missing from the Product Libray, and the failing downloads should still be on that list, as well as the note that some people can't use Paypal or credit cards on this site.

delectro_9f6dc82a97 · November 2020

Couple more for the "Download Failed!" pile. Won't go, either fails instantly or at some early point. All day yesterday and today.

Dark Knits Iray Shaders SKU 60371

Paisley and Patterns Iray Shaders SKU 57989

mtl1 · November 2020

Some more information on the product purchase date and stuff: parts of the store are reporting the correct date (ie. my product library on the website, DIM, etc) whereas DAZ Connect does not. I must be one of the few people here that relies heavily on DAZ Connect... The workaround is to keep installing through DAZ Install Manager and refresh my library, but that's so clunky compared to installing directly in the application.

DAZ Product Library:

DAZ Install Manager:

DAZ Connect:

ArtAngel · November 2020

Is it possible the host of the store has insufficient download bandwidth? I was downloading a bundle Scar G8M and had issues with certain files but when I tried at other times they failed and later they downloaded without any issues. It's too sporadic to be DIM. The downloads start and at 12 mb starts decending to 0B when I can download well past 100mb else where. Other times it shows 0B. Other downloads such as large software app & huge videos work well and yet the manual downloads have no such issues.

Edit: Then like a roulette wheel you click download and the same ones that fail will download without a hiccup, but the next one crashes, rinse 10 x and repeat at different hours get different results and is fast without hiccups.

nonesuch00 · November 2020

I own this product: "Casual Surf Wear for Genesis" but when I search in my Product Library online at DAZ3D.com it doesn't show up unless I search for this instead: "Casual Surf Wear". That's probably not the only way the Product Library search filters are broken but this is something fundamentally wrong with them.

And it that's true of my Product Library it is probably true when I search DAZ3D store for products I want to buy, the forums for help, and so on.

memcneil70 · November 2020

I have been trying all day to download a new purchase, https://www.daz3d.com/dforce-guritha-outfit-for-genesis-8-females and it immediately fails. I have given up for the night and will try in the early morning. The food shaders finally got downloaded.

gwp15 · November 2020

Just like yesterday, the website will not let me pay with any of my credit cards or with PayPal. I have tried every possible combination, including restarting browsers, restarting the computer, adding a new credit card, but nothing works. Am I really the only one with this problem?

ArtAngel · November 2020

I got so close! At 97% it failed - went to 0B. Shall try again later. But I am almost there.

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!! Store Issues - Known Problems - Please Read !!

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