Platinum Club Sale - Issues Report Thread
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My voucher has disappeared as well!
I'm getting the 3.99 price for the five items in the cart. Are you doing a bundle?
Don't forget to show carts.
I actually meant the category sale, not the BYOB. Sorry if there was any confusion. Also, I attached a screengrab of my cart; the new item isn't visible because I just couldn't show the entirety of the cart in a single screen. It will be one of those days.
Your cart is not showing me a new item, so you need to try that as that should take you to 82%.
I have the RSSY Clothing Converter from Genesis 2 Male to Genesis 8 Male in the cart, but I have also tried with the Fanta Sea Hair. It still isn't working.
Shouldn't this work with the PlatClub coupon?
Does the coupon work on a standard DO? Is anyone else seeing this?
Confirmed and reported.
Yes, it does work for just a DO
and fixed
Thanks, asking about this.
I'm afraid that the code is not meant to apply to this promotion, since it's alrady a very good offer, the text is being corrected. Sorry for the inconvenience.
Thank you. Now, time to try and not blow up my entire budget...
NP, I was actually buying more than I needed, due to the coupon, so I just removed those items.
Thanks for checking!
Darn me for being honest as I now have to waste time! I've selected 5 items from today's 'build your own bundle': 5 items for $3.99 total. But once in the cart they all show as $0.00; ie: free! I've added 6 of today's items @ $1.99 each and the prices come up on these correctly, but the 5 bundle items still show as $0.00. I've tried refreshing the page, but the bundle which should cost me $3.99 wont' budge form $0.00 per item. I pay viaPayPal so took the order as far as the log-in to see if the total price changed, but it didn't so I didn't log-in. I've taken a screen shot showing the 5 items @ $0.00 each, but I can't find where it's been saved to!
I've found the screen shot! The $11.94 is correct for the 6 items not in the shot @ $1.99 each.
Is this the select horror items set? It's not showing free for me.
Yes, that's correct. And it shouldn't be free, but $3.99 for 5.
Is it okay if I do the check-out and owe the $3.99? I'm eager to check out, and I also don't want to lose the purchase due to a glitch. I could then also report back regarding what the figure finally was on PayPal.
You can check out, we owe you thanks for pointing the issue out (though best be quick)
I just went to check out, but the 5 item bundle is now totally more than the $3.99 as each one is showing it standard sale price. I'll remove those 5 from the cart and re-add them from the bundle offer to see if the correct $3.99 figure shows up. I'll report back ASAP!
Then the text on the Platinum Club Plus page should be changed to say that the coupons cannot be used in conjunction with some sales. A PC+ member has every right to expect their coupons to work with the I13 sale items, as I read it. The page doesn't even say "rules subject to change".
This is now a farce! I removed the 5 bundle items, but when I went to re-add them from the bundle offer that offer has now disappeared from the site! What do I do now?
Has anyone noticed that the Heroine Fantasy Bundle https://www.daz3d.com/heroine-fantasy-bundle is in both Fast Grab and the PC+ Halloween items? It doesn't go down to $1.99 like the other items...
Not that I was going to purchase it, but thought that I'd pass along the bug :)
I noticed that too as I added it to my bundle, but then deleted it when it showed a higher price. However, the PC+ Halloween offer has now vanished altogether.
It's pretty typical for the site to lose discounts, etc. while fixes are being updated. The Daz site is mirrored all over the globe via "the cloud" and those locations need to update as well. Usually everything goes back to normal within "minutes," though we've seen it take a lot longer, too.
Everything is working correctly for me, now, including the $3.99 BYOB. If you're still seeing issues, give it a bit of time. The changes will make it to a cloud server near you, and fairly soon.
Unfortunately a couple of items in your cart had to be removed as they were breaking the bundle price, as you found. I'm sorry you weren't able to check out quickly enough to grab them while they were still free; since you were the one who pointed the issue out to us I would suggest opening a Sales Support ticket to see if they can help you (you can always sic them onto me if they need details).
I don't know what you mean about "a couple of items in your cart had to be removed as they were breaking the bundle price" as I'd already removed the bundle items from my cart; but although you might mean that they were removed from the Halloween offer altogether, they were in that offer and thus should have remained in it. How could they break the bundle price when they were on offer in the BYOB? I'm in the UK so don't know about US law, but in the UK once a product has been offered publicly for a specific price the vendor can't then rescind that offer. It's called misrepresentation. But I am very peeved that items in that offer have been removed from it when besides it being me that reported the glitch I've wasted so much time on this today. As is said "time is money" so I won't be submitting a ticket as it's just not worth the time and effort.
I honestly don't understand what difference it makes.
Every item in the "Select" Ironman13 promo is a Daz Original, so Daz doesn't have to pay the PA anything out of these sales. I can put a DO from the PA Flash Sale into the cart, with a discount of 70%, (or 82% with a new release,) and the coupon will apply. Or I can put a DO new release in my cart, and the coupon will apply.
In the larger scheme of things, a person will buy $X of DOs in any given month, and pay $X - $6. So I fail to understand why some DOs should be exempt from the coupon when the end result, how much that customer spent on DOs that month, is virtually the same.
In my opinion, Daz has devalued the membership by adding exclusions to which DOs the coupon will apply to, like the item being in Fast Grab, or as in today's i13 promo. We already have to jump through enough complicated hoops when it comes to the sales offers. The coupon should be simple and straightforward. If it's a DO, the coupon should apply. Period. (Again, this is my opinion.)
They had to be removed from the category because they were the ones that were making the price of the BYOB glitch. Did you see Richards suggestions as to what to do next?