Platinum Club Sale - Issues Report Thread
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It went up a day early.. should be featured correctly tomorrow ;)
I see now.
But here's my question. If I buy Me Lin 8 and the 10 items and then I come back and pick my two new releases, do I get ML 6 and 7 for free? or do I have to buy 8 + 2 items to get ML 6 & 7 and forego the ten items?
THis has to be the most confused i have ever been.
You need ML8 Pro + exactly 10 items from the "free with ML8 Pro" category + 2 debut or still new items + ML6 & 7 Pro + any item you want from the "$1.59 / $2.59 with ML8 Pro purchase" categories in the same cart
(There's a "* Items must be in cart simultaneously for discount to apply" note at the bottom of the page.)
What? Where is the "must have a $1.59/$2.59 clause" because I didn't see that. And I could have forked over $2.00, now.... I don't? Or I have to open a ticket? WTH.
That is not what it says:
"Buy the Mei Lin 8 Pro Bundle along with any other 2 or more Debut New Releases or Still New Releases and get Mei Lin 6 Pro Bundle AND Mei Lin 7 Pro Bundle for FREE*"
I would like some clarification please. I had Mei Lin 6,7,8 in my cart, along 2 Debut new Releases, plus Ten items. This did not work out. Why? Seems to me these should have been cumulative.
Support must be swamped right now since I submitted an issue with one of my orders last night and it's almost mid-day without a reply. Has anyone else experienced purchases being mysteriously refunded or canceled?
Any item you want from the $1.59/$2.59 lists - you don't need to have any, but if you want to get some they have to be in the cart at the same time as the rest.
The cart should work, if you are sure the 10 items are from the freebies list - are the debut items today's, or are they from yesterday?
Looking at the Mei Lin promo page, which asks for Debut items but labels yesterday's new releases as debut items, I can see there is cause for confusion - I asked and it should work with Debut or Still New.
I put in ticket re my issue.. deleting this
First, do you have a screenshot of the cart?
Second, just making sure, you had the pro bundles, and not just the base figures, in the cart? You should definitely be able to have the three pro bundles, two new items, and ten free items (you have to have ten items as well, can't be fewer than ten) and get the deals together. They do all have to be in the cart at the same time though.
No, I don't have a screenshot of the cart, because I tried something to make it work.
I had: Mei Lin Pro Bundles 6,7,8; Weeping Willows and Tranquility from Debut Items, plus exactly 10 items from the featured Free, plus a handful of PC+ for the day items.
We tried the cart you described and the 10 items came up free as well as the pro bundles. You may need to make sure you are logged in correctly or submit a ticket. To more fully check, you'd need to recreate your cart and post a screenshot.
I wonder which figure this is really meant for https://www.daz3d.com/face-shape-merchant-resource-for-genesis-3-female
says rewhirement is gen3 female but in the description it says : Face Shapes for Genesis 3 Female" will allow you to create a huge variety of faces for Genesis 8 Female just in seconds.
does it even work on both?
The Legacy UV's for Genesis 3 are showing twice in the PC+ For The Day
I think 3 must be right, there's already an 8 product https://www.daz3d.com/face-shapes-for-genesis-8-female . The reference to 8 is probably a copy/paste error.
Probably just a double entry, but I've flagged it up in case it's replaced an item that isn't listed as a result.
Seeing as how I already bought the stuff, how could I do that?
I opened a ticket yesterday, and I am waiting for a response. I understand those folks are busy, but with the time sensitive nature of these volatile sales... it would be nice to get a response.
Good Morning DAZ,
I put in a ticket, can you tell me what the turn around time for that is? Thanks
Sales support - allow at least a couple of days, often theya re quicker but with all of this going on they may be at least that and potentially more. It also depends on the issue.
You can put items in the cart even if you already purchased them.
I tried taking advantage of the Mei LIn 8 pro bonuses but was unable to load more than 4 of the free items before the others showed a price. And with the 1.99 items one worked but the others showed higher prices. If you go to the help, it says submit a ticket or call, but the ticket requires an order number and there is no number to call, so screw it.
MASSIVE DSON/POSER SALE today is not working.
Can you please be more specific as to which items aren't working?
It seems to be working for me. Do you have a 'Debut' od Still New" release in your cart?
The Mei Lin 8 Banner ad takes me to this page: https://www.daz3d.com/11-06-mei-lin-8 and the page states
PC+ Anniversary Featured Artist Catalogs 40% OFF¥
Get 60% OFF*¥ with purchase of any Debut or Still New Release
*Items must be in cart simultaneously for discount to apply
¥ discount excludes new releases & PC+ Items
The artists are not showing up as 40% off, nor is the sale being triggered with Debut or Still New Releases in the cart. I already own the Mei Lin Pro bundle, and I understand that some of the sales on this page require the Mei Lin Pro Bundle be in the cart at the same time to trigger the sale, but the fine print does not specify that for the artist sales.
Reporting.
I'm sorry, that offer has ended (yesterday, I think). The page has now been updated to reflect that.
Hero for Hope is shown as one of the PC+ for a day items but the price is $6.57 both on the page and in the cart