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!! Store Issues - Known Problems - Please Read !!

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  • kyoto kidkyoto kid Posts: 41,847
    edited November 2020
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Novica said:
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Huh? Who said it was outdated?   IIRC Daz Central was riddled with so many problems it screwed up many people's studios.  The forums have  people who won't touch it now because they tried it. I'll take outdated over flaky anyday.

    ...if the IM is ever scrapped I'll just go back to manual downloads and running the hatever last version of the IM is at in offline mode to install.

    Post edited by kyoto kid on
  • AllenArtAllenArt Posts: 7,175
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    LOL...not for me it ain't ;).

    Laurie

  • Richard HaseltineRichard Haseltine Posts: 107,953
    AllenArt said:
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    LOL...not for me it ain't ;).

    Laurie

    Nor for anyone else.

  • johnjohn808johnjohn808 Posts: 179

    It`s been manual install for me since almost the begining.

    Both of my rendering computers never connect to the internet.

    Microsoft update over wrote my Geforce drivers once and screwed everything up, so I kept them offline since

    So now I manually download to this crappy laptop, and just transfer content to the other computers.

    I also like manually installing because I really cant stand using Smart Content.

    .

     

  • JoltrastJoltrast Posts: 208
    edited December 2020

    ...if the IM is ever scrapped I'll just go back to manual downloads and running the whatever last version of the IM is at in offline mode to install.

    This ^
    Post edited by Joltrast on
  • NorthOf45NorthOf45 Posts: 5,690

    I think I have figured out why the Product Library sort order is messed up, with orders overlapping the ones on either side (when sorted by Purchase Date). Long story short, the wrong purchase times are being used in its data field for the product list. Instead of using the actual time of purchase, each item is assigned a different time, incrementing one product per hour from 1970-01-01 12:00:00 AM, in the order that they appear in the Order page. So, the second product in the list gets a Purchase date of 1970-01-01 1:00:00 AM, the third 1970-01-01 2:00:00 AM, etc.

    1970-01-01 12:00:00 AM ->  1st ordered item
    1970-01-01 1:00:00 AM  ->  2nd ordered item
    1970-01-01 2:00:00 AM  ->  3rd ordered item
    1970-01-01 3:00:00 AM  ->  4th ordered item
    1970-01-01 4:00:00 AM  ->  5th ordered item
    1970-01-01 5:00:00 AM  ->  6th ordered item
    1970-01-01 6:00:00 AM  ->  7th ordered item
    1970-01-01 7:00:00 AM  ->  8th ordered item
    1970-01-01 8:00:00 AM  ->  9th ordered item
    1970-01-01 9:00:00 AM  -> 10th ordered item
    1970-01-01 10:00:00 AM -> 11th ordered item
    1970-01-01 11:00:00 AM -> 12th ordered item
    1970-01-01 12:00:00 PM -> 13th ordered item
    1970-01-01 1:00:00 PM  -> 14th ordered item
    1970-01-01 2:00:00 PM  -> 15th ordered item
    1970-01-01 3:00:00 PM  -> 16th ordered item
    1970-01-01 4:00:00 PM  -> 17th ordered item
    1970-01-01 5:00:00 PM  -> 18th ordered item
    1970-01-01 6:00:00 PM  -> 19th ordered item
    1970-01-01 7:00:00 PM  -> 20th ordered item
    1970-01-01 8:00:00 PM  -> 21st ordered item
    1970-01-01 9:00:00 PM  -> 22nd ordered item
    1970-01-01 10:00:00 PM -> 23rd ordered item
    1970-01-01 11:00:00 PM -> 24th ordered item


    The product data is loaded into a data structure with a number of fields to hold the pertinent info like product name, SKU, purchase date, and a lot of other stuff. The Purchase date is stored as text, and when sorted, it will do a text-based sort unless the data is converted to time. So, when sorting as ASCII text, you get:

    1970-01-01 10:00:00 AM -> 11th ordered item
    1970-01-01 10:00:00 PM -> 23rd ordered item
    1970-01-01 11:00:00 AM -> 12th ordered item
    1970-01-01 11:00:00 PM -> 24th ordered item
    1970-01-01 12:00:00 AM ->  1st ordered item
    1970-01-01 12:00:00 PM -> 13th ordered item
    1970-01-01 1:00:00 AM  ->  2nd ordered item
    1970-01-01 1:00:00 PM  -> 14th ordered item
    1970-01-01 2:00:00 AM  ->  3rd ordered item
    1970-01-01 2:00:00 PM  -> 15th ordered item
    1970-01-01 3:00:00 AM  ->  4th ordered item
    1970-01-01 3:00:00 PM  -> 16th ordered item
    1970-01-01 4:00:00 AM  ->  5th ordered item
    1970-01-01 4:00:00 PM  -> 17th ordered item
    1970-01-01 5:00:00 AM  ->  6th ordered item
    1970-01-01 5:00:00 PM  -> 18th ordered item
    1970-01-01 6:00:00 AM  ->  7th ordered item
    1970-01-01 6:00:00 PM  -> 19th ordered item
    1970-01-01 7:00:00 AM  ->  8th ordered item
    1970-01-01 7:00:00 PM  -> 20th ordered item
    1970-01-01 8:00:00 AM  ->  9th ordered item
    1970-01-01 8:00:00 PM  -> 21st ordered item
    1970-01-01 9:00:00 AM  -> 10th ordered item
    1970-01-01 9:00:00 PM  -> 22nd ordered item

    repeat the cycle:
    1970-01-02 10:00:00 AM
    1970-01-02 10:00:00 PM
    1970-01-02 11:00:00 AM
    1970-01-02 11:00:00 PM
    ...
    etc.

    This corresponds exactly to the list I get from my Product Library. Note that if you get a particular item a second time (say, in a bundle, or as a freebie, or something) the latest order is the one used, not the first. If the correct Purchase date was used, even as text, items from one order would all end up grouped together anyway, but maybe not in the exact same order.

    Not that all this will help us as end users, but it does explain what is happening. Now, the web guys have to talk to the database guys to get the correct data into the appropriate field. But, I'm sure they know that already, right? wink

  • AllenArtAllenArt Posts: 7,175

     

    NorthOf45 said:

    This corresponds exactly to the list I get from my Product Library. Note that if you get a particular item a second time (say, in a bundle, or as a freebie, or something) the latest order is the one used, not the first. If the correct Purchase date was used, even as text, items from one order would all end up grouped together anyway, but maybe not in the exact same order.

    Not that all this will help us as end users, but it does explain what is happening. Now, the web guys have to talk to the database guys to get the correct data into the appropriate field. But, I'm sure they know that already, right? wink

    Something tells me, uh, no. LOL Did you put in a ticket? ;)

    Laurie

  • NathNath Posts: 2,941
    Fixmypcmike said:
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    Not true.  Daz Central is a simplified version for beginners.  For more advanced features you need DIM.  And DIM is the engine behind Daz Central.

    Not to mention that to use content from other stores, Daz Central is useless.

  • DanaTADanaTA Posts: 13,333
    AllenArt said:

     

    NorthOf45 said:

    This corresponds exactly to the list I get from my Product Library. Note that if you get a particular item a second time (say, in a bundle, or as a freebie, or something) the latest order is the one used, not the first. If the correct Purchase date was used, even as text, items from one order would all end up grouped together anyway, but maybe not in the exact same order.

    Not that all this will help us as end users, but it does explain what is happening. Now, the web guys have to talk to the database guys to get the correct data into the appropriate field. But, I'm sure they know that already, right? wink

    Something tells me, uh, no. LOL 

    Laurie

    I agree.  Someone did not properly match data columns.  This sounds like a very bad data import.  I wonder if that's what's plagueing some of the other issues, poor data export/import routines.  It would explain some of this mess.

    Dana

  • alienareaalienarea Posts: 532

    The Now-Crowd Egyptians don't show up in neither DIM nor Daz Central. I opened a ticket for it that has confirmed it as a bug, but doesn't move since.

    Tried manual download, since the product is more than 10 GB, it ran almost 24 hours, reached 100 % and failed.

    I'll give it a week, then I'll return the product.

     

  • xyer0xyer0 Posts: 6,327
    NorthOf45 said:

    I think I have figured out why the Product Library sort order is messed up, with orders overlapping the ones on either side (when sorted by Purchase Date). Long story short, the wrong purchase times are being used in its data field for the product list. Instead of using the actual time of purchase, each item is assigned a different time, incrementing one product per hour from 1970-01-01 12:00:00 AM, in the order that they appear in the Order page. So, the second product in the list gets a Purchase date of 1970-01-01 1:00:00 AM, the third 1970-01-01 2:00:00 AM, etc.

    1970-01-01 12:00:00 AM ->  1st ordered item
    1970-01-01 1:00:00 AM  ->  2nd ordered item
    1970-01-01 2:00:00 AM  ->  3rd ordered item
    1970-01-01 3:00:00 AM  ->  4th ordered item
    1970-01-01 4:00:00 AM  ->  5th ordered item
    1970-01-01 5:00:00 AM  ->  6th ordered item
    1970-01-01 6:00:00 AM  ->  7th ordered item
    1970-01-01 7:00:00 AM  ->  8th ordered item
    1970-01-01 8:00:00 AM  ->  9th ordered item
    1970-01-01 9:00:00 AM  -> 10th ordered item
    1970-01-01 10:00:00 AM -> 11th ordered item
    1970-01-01 11:00:00 AM -> 12th ordered item
    1970-01-01 12:00:00 PM -> 13th ordered item
    1970-01-01 1:00:00 PM  -> 14th ordered item
    1970-01-01 2:00:00 PM  -> 15th ordered item
    1970-01-01 3:00:00 PM  -> 16th ordered item
    1970-01-01 4:00:00 PM  -> 17th ordered item
    1970-01-01 5:00:00 PM  -> 18th ordered item
    1970-01-01 6:00:00 PM  -> 19th ordered item
    1970-01-01 7:00:00 PM  -> 20th ordered item
    1970-01-01 8:00:00 PM  -> 21st ordered item
    1970-01-01 9:00:00 PM  -> 22nd ordered item
    1970-01-01 10:00:00 PM -> 23rd ordered item
    1970-01-01 11:00:00 PM -> 24th ordered item


    The product data is loaded into a data structure with a number of fields to hold the pertinent info like product name, SKU, purchase date, and a lot of other stuff. The Purchase date is stored as text, and when sorted, it will do a text-based sort unless the data is converted to time. So, when sorting as ASCII text, you get:

    1970-01-01 10:00:00 AM -> 11th ordered item
    1970-01-01 10:00:00 PM -> 23rd ordered item
    1970-01-01 11:00:00 AM -> 12th ordered item
    1970-01-01 11:00:00 PM -> 24th ordered item
    1970-01-01 12:00:00 AM ->  1st ordered item
    1970-01-01 12:00:00 PM -> 13th ordered item
    1970-01-01 1:00:00 AM  ->  2nd ordered item
    1970-01-01 1:00:00 PM  -> 14th ordered item
    1970-01-01 2:00:00 AM  ->  3rd ordered item
    1970-01-01 2:00:00 PM  -> 15th ordered item
    1970-01-01 3:00:00 AM  ->  4th ordered item
    1970-01-01 3:00:00 PM  -> 16th ordered item
    1970-01-01 4:00:00 AM  ->  5th ordered item
    1970-01-01 4:00:00 PM  -> 17th ordered item
    1970-01-01 5:00:00 AM  ->  6th ordered item
    1970-01-01 5:00:00 PM  -> 18th ordered item
    1970-01-01 6:00:00 AM  ->  7th ordered item
    1970-01-01 6:00:00 PM  -> 19th ordered item
    1970-01-01 7:00:00 AM  ->  8th ordered item
    1970-01-01 7:00:00 PM  -> 20th ordered item
    1970-01-01 8:00:00 AM  ->  9th ordered item
    1970-01-01 8:00:00 PM  -> 21st ordered item
    1970-01-01 9:00:00 AM  -> 10th ordered item
    1970-01-01 9:00:00 PM  -> 22nd ordered item

    repeat the cycle:
    1970-01-02 10:00:00 AM
    1970-01-02 10:00:00 PM
    1970-01-02 11:00:00 AM
    1970-01-02 11:00:00 PM
    ...
    etc.

    This corresponds exactly to the list I get from my Product Library. Note that if you get a particular item a second time (say, in a bundle, or as a freebie, or something) the latest order is the one used, not the first. If the correct Purchase date was used, even as text, items from one order would all end up grouped together anyway, but maybe not in the exact same order.

    Not that all this will help us as end users, but it does explain what is happening. Now, the web guys have to talk to the database guys to get the correct data into the appropriate field. But, I'm sure they know that already, right? wink

    So, Daz is reinventing the flat tire?

  • NiffgorNiffgor Posts: 53
    Kerya said:
    Niffgor said:
    namffuak said:

    I've just been hit with the "no email after a purchase" tonight - included a gift card. No email for the order, and no "congratulations, you've been sent a gift from" email. Luckily the order history now has the gift card code and it redeemed properly.

    I did not receive any confirmation emails since they changed the store...

     

    Do you get the advertising emails?

     

    Nope, no mails at all from Daz.

    I did never get advertising mails, so I do not miss them. But not receiving any confirmation mails when buying stuff (including gift cards) is new...

  • JamieMJamieM Posts: 356
    delectro_9f6dc82a97 said:
    delectro_9f6dc82a97 said:

    Facegen Artist Pro has no download options, neither DIM nor Manual.

    It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

    Still waiting for some action on this. No download available for purchased product, no serial # listed. Shows up in product library, but no options.

    Facegen Artist Pro now has manual zip file download in the Product Library - but is still unusable because once downloaded there is no serial number in my account serial number section to validate it. The program says "Your serial number is in your purchase email and your receipt." but it isn't there either.

     

     

  • KeryaKerya Posts: 10,943
    Niffgor said:
    Kerya said:
    Niffgor said:
    namffuak said:

    I've just been hit with the "no email after a purchase" tonight - included a gift card. No email for the order, and no "congratulations, you've been sent a gift from" email. Luckily the order history now has the gift card code and it redeemed properly.

    I did not receive any confirmation emails since they changed the store...

     

    Do you get the advertising emails?

     

    Nope, no mails at all from Daz.

    I did never get advertising mails, so I do not miss them. But not receiving any confirmation mails when buying stuff (including gift cards) is new...

     

    That is because the sender of the mails is now the same as the sender of the advertising mails. You will have to contact Support (good luck) to get those emails again.

  • GalaxyGalaxy Posts: 562

    DIM "Ready to Download" is suddenly blank.

  • 3dcheapskate3dcheapskate Posts: 2,728
    edited December 2020

    Broken link on order confirmation page

    The 'Go to My Downloadable Products' link on the order confirmation page (circled in red on the screenshot below) went to the Error 404 Oops chamelon page for my last three orders. The items are in my product library, so it's just the link that's bad.

    (That's an outstanding problem from another thread that's been closed -  Products bought since mid-November not appearing in my Product Library )

    Post edited by 3dcheapskate on
  • AtiAti Posts: 9,182

    Ah, seeing the above screenshot... The new store seems to say "Your order contains some products that are not currently available through DAZ Install Manager" after every single purchase. Even ones where there was nothing special in the order.

  • ArtiniArtini Posts: 10,305
    Richard Haseltine said:
    AllenArt said:
    Noah LGP said:

    Keep in mind Daz Central is the official download manager, DIM is almost "outdated"

    LOL...not for me it ain't ;).

    Laurie

    Nor for anyone else.

    Thanks for get it confirmed, Richard.

    I only use DIM to download my purchases and sporadically Product Library - when downloads works there.

     

  • NovicaNovica Posts: 23,924

    dForce Nautica The Wrath won't download in DIM. I had a 255mbps download speed and everything else zipped right along. 

  • vaaernvaaern Posts: 88

    I couldn't really find this, but is there a known issue with credit cards? I've been using mine for platinum club+ but now got a mail saying that my recurring payment didn't work and them thanking me for being part of the club. But I really want to stay in platinum club. I thought it might have something to do with the expiration date of my card (which expires at the end of this year), so I removed from the list, but now I can't add the new card.

    I'm sorry if this was already posted before, I've also made a support ticket for this.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,406
    JamieM said:
    delectro_9f6dc82a97 said:
    delectro_9f6dc82a97 said:

    Facegen Artist Pro has no download options, neither DIM nor Manual.

    It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

    Still waiting for some action on this. No download available for purchased product, no serial # listed. Shows up in product library, but no options.

    Facegen Artist Pro now has manual zip file download in the Product Library - but is still unusable because once downloaded there is no serial number in my account serial number section to validate it. The program says "Your serial number is in your purchase email and your receipt." but it isn't there either.

     

     

    This sounds like something you're going to have to open a ticket on, since it's related to your account. I hated typing that since Support is way behind which frustrates the customers.

  • GalaxyGalaxy Posts: 562
    Galaxy said:

    DIM "Ready to Download" is suddenly blank.

    Is it temporary or should I submit a ticket as soon as possible?

  • Noah LGPNoah LGP Posts: 2,617
    edited December 2020

    HTTP 400 Oops for https://www.daz3d.com/platinum-club-monthly

    Daz_0002.JPG
    321 x 541 - 27K
    Post edited by Noah LGP on
  • TriCounterTriCounter Posts: 585
    edited December 2020

    Just an Update from me.  Still nothing on Interactive Licenses in Over a month.  

    1) Product Library not fixed for Bundle Packages (By this I mean if you buy the bundle interactive License all items in the bundle should be marked as Interactive and are not)

    2) Order History and emailed Order Confirmation. Still have no idea what I bought yesterday (see images)

    Just to clarify what is missing, the third image shows my Order Confirmation pre update (all old Order Histories that were correct were wiped when migrated)

     

    image

    Nothing.png
    1536 x 853 - 79K
    utternothing.png
    957 x 670 - 59K
    something.png
    877 x 587 - 79K
    Post edited by TriCounter on
  • Noah LGPNoah LGP Posts: 2,617
    edited December 2020

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

     

    Post edited by Noah LGP on
  • JamieMJamieM Posts: 356
    miladyderyni_173d399f47 said:
    JamieM said:
    delectro_9f6dc82a97 said:
    delectro_9f6dc82a97 said:

    Facegen Artist Pro has no download options, neither DIM nor Manual.

    It shows up in the Product Library, but no downloads. Also, no serial # listed in my serial # list.

    Still waiting for some action on this. No download available for purchased product, no serial # listed. Shows up in product library, but no options.

    Facegen Artist Pro now has manual zip file download in the Product Library - but is still unusable because once downloaded there is no serial number in my account serial number section to validate it. The program says "Your serial number is in your purchase email and your receipt." but it isn't there either.

     

     

    This sounds like something you're going to have to open a ticket on, since it's related to your account. I hated typing that since Support is way behind which frustrates the customers.

    I have had a support request in since Friday morning. 
    I bought this item because I want to use it for a project NOW. 
    This is a "premium" product (list price $139) - but totally  unusable without a serial number. 

  • Lost_UtopianLost_Utopian Posts: 119

    The Zip file download fails everytime for Fairytale Furniture Product Sku: 70463

    And as right above MMX Resource Saver Shaders Collection has no download at all for me either

  • memcneil70memcneil70 Posts: 5,291

    Yes on the https://www.daz3d.com/mmx-resource-saver-shaders-collection-3-for-iray_Mattymanx blank product page for all download options.

    Also, the shopping cart added $1000.00 to my total price for a new shaders $18.95 at 9.29 at 51% off, plus 3 gift cards for total of $1000.00. The ultimate price for the cart was correct, but not sure if the tax was messed up.

    Subtotal $2018.95

    Discount $-1309.66

    Estimated Tax $0.77

    Grand Total $710.06

    65%

  • Noah LGPNoah LGP Posts: 2,617
    memcneil70 said:

    Yes on the https://www.daz3d.com/mmx-resource-saver-shaders-collection-3-for-iray_Mattymanx blank product page for all download options.

    Richard Haseltine said:
    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

     

    Lost_Utopian said:
    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    Same for me

    Reporting, thank you.

     

  • Richard HaseltineRichard Haseltine Posts: 107,953
    Noah LGP said:

    No download (Manual/DIM/Daz Connect) for MMX Resource Saver Shaders Collection 3 for Iray

    This has just been reported.

This discussion has been closed.