!! Store Issues - Known Problems - Please Read !!

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Comments

  • dawnblade said:

    I don’t know if this was mentioned before but the store no longer lets me check out through PayPal and apparently Gift Cards are discontinued or pulled for now so the only way to shop now is by credit card? I think I’m done shopping here. 

    What? No more PayPal? You could convert your GC to store credit, but two posts above yours and elsewhere prices aren't stable and store credit isn't calculating properly.

    Yea, none of that is true.. Paypal and gift cards are still a thing :)

  • dawnbladedawnblade Posts: 1,723
    dawnblade said:

    I don’t know if this was mentioned before but the store no longer lets me check out through PayPal and apparently Gift Cards are discontinued or pulled for now so the only way to shop now is by credit card? I think I’m done shopping here. 

    What? No more PayPal? You could convert your GC to store credit, but two posts above yours and elsewhere prices aren't stable and store credit isn't calculating properly.

    Yea, none of that is true.. Paypal and gift cards are still a thing :)

    Sorry Jack. I deleted the text from my post.

  • dawnblade said:
    dawnblade said:

    I don’t know if this was mentioned before but the store no longer lets me check out through PayPal and apparently Gift Cards are discontinued or pulled for now so the only way to shop now is by credit card? I think I’m done shopping here. 

    What? No more PayPal? You could convert your GC to store credit, but two posts above yours and elsewhere prices aren't stable and store credit isn't calculating properly.

    Yea, none of that is true.. Paypal and gift cards are still a thing :)

    Sorry Jack. I deleted the text from my post.

    No you're good.. I just want to be clear that things not working != things no longer an option.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    Nvm

    Post edited by Noah LGP on
  • The Blurst of TimesThe Blurst of Times Posts: 2,410
    edited November 2020

    Some items aren't downloading through DIM again?

    Having continual problems with the (appropriately named) Vintage Tech - SKU 33887.

    https://www.daz3d.com/vintage-tech

    EDIT: Manual download gives me this beauty of a browser message:

    "Secure Connection Failed

    An error occurred during a connection to sdn.daz3d.com.

        The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
        Please contact the website owners to inform them of this problem.

    Learn more…"

    Post edited by The Blurst of Times on
  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,810
    edited November 2020
    Noah LGP said:

    Same items, same prices , 2 different totals

     

    Whats changed between the two?  I mean is this the same cart, refreshed.. or?

    Post edited by Daz Jack Tomalin on
  • Noah LGP said:

    Same items, same prices , 2 different totals

     

    Not the same prices - note the Compact Cyberpunk Apartment. Which doesn't explain why it changed, of course.

  • PC+ 15% discount still not working. But the 10% for having 2 or more debut / new items in the cart is working now... Finally, seems there is some light at the end of the tunnel. Let's keep fingers crossed it is not an oncomming train wink.

    Btw, friends of the sale are now discounting in the cart, somewhat. A bit hard to judge what to buy, if the discount is not showing elsewhere.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

     

    Noah LGP said:

    Same items, same prices , 2 different totals

     

    Whats changed between the two?  I mean is this the same cart, refreshed.. or?

     

    Refresh shopping cart and select payment method change the total 

    Post edited by Noah LGP on
  • Like Richard said, the pricing of an item changed.

  • spswaffordspswafford Posts: 179
    edited November 2020

    Did not see this listed on the first page, but not getting email confirmation on purchases.

    I've made 3 successful pruchases since Monday. (One of them for the current PC+ freebies. Just in case that is still an issue for some.) Have not received email confirmation for any of them.

    For the purchases, the pricing did not show correctly in the store, but did in the cart.

    To clarify, I'm PC+ member. Seeing pricing that everyone sees (I think), not PC+ pricing, but when items are put in cart, getting PC+ pricing.

    Regards

    Post edited by spswafford on
  • AethyrAethyr Posts: 115

    Been following this situation and wanted to put in my two cents.

     

    1) DIM is working very intermittently if at all. I managed to get into it once and have downloadable products, but I've been unable to repeat that. Logged out and back in several times, no dice.

    2) Prices have been weird. Store page doesn't show the correct discount, then I was shown one price in the cart, then another (lower) amount on the confirmation/payment selection page, fortunately the right amount seems to have gone through to Paypal.

    3) I got an email confirmation for two freebies I ordered (Foxhole Props and More Cowbell), but not for the paid order of PC+ items and PFAD.

    4) There are two Still New products that don't actually seem to exist: Vulcan Flyer: Warmaster Division and Skies of Economy Redux - Volume 4. Product pages both give the "Oops" error and trying to add them to the cart from the store page seems to work okay, but they don't actually show up in the cart at all. These are both products that I'd like to get.

     

    Hopefully this will all be resolved soon. I'd like to get back to working on art, but with the store in such a state and no easy way to install products, it's difficult.

     

    -A

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    Like Richard said, the pricing of an item changed.

     

    Everything is tagged as Daz Original in the shopping cart but in the shop they are not. 

    Post edited by Noah LGP on
  • Peter WadePeter Wade Posts: 1,666

    Like Richard said, the pricing of an item changed.

    I can't track down the start of this comment but it sounds similar to when I was getting a price of just over $60 that went up to $72.29 when I chose store credit. The first time this happened I got a message saying something like we have detected a change in your cart, please refresh. I had not changed anything in the cart. Interestingly enough I did notice that the price of the Compact Cyberpunk Apartment had gone up and this is the item that Richard mentioned.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    There is an extra 60% off 

    Post edited by Noah LGP on
  • nakamuram002nakamuram002 Posts: 810
    edited November 2020
    Granville said:

     Is there anything we can do as part of the DAZ community?

    All I can ask, is for people to please continue to be patient with us while we get this all sorted.

    Will there be a make-up sale for November after the problems are sorted out?

    Post edited by nakamuram002 on
  • Just wanted to report that my DIM has not been working at all. New releases (bought yesterday) do not appear in DIM, no matter how many times I hit refresh (I've also updated DIM to the latest version in case that was the issue). However, manuall download and installation is possible.

  • AtiAti Posts: 9,182
    Noah LGP said:

    Like Richard said, the pricing of an item changed.

     

    Everything is tagged as Daz Original in the shopping cart but in the shop they are not. 

    Do you mean the tags added by the browser plugin? If you do, that's a known issue that we're working on.

  • fastbike1fastbike1 Posts: 4,078

    I can't download Millawa 8 HD either through DIM or manually. I get "Network Error" with Manual and DIM doesnt show anything even though it worked for 2 purchases this morning.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    PC+ coupons can be used several times.

    No order is assigned

    Post edited by Noah LGP on
  • I managed to download everything I bought this morning except Steam Powered Carriage.  It's failed at least 5 times - same Network Error as fastbike1 mentioned. Other files also failed but eventually succeeded after multiple retries.  I only downloaded zip files, though, and tried both Firefox and Chrome.  Neither were successful.

  • Well I'm going to mention this. Trying to manually download products is a very slow and tedious process. I know the store is busy, etc. but this is the first/main timeframe in which too many zips are invalid. And this one just simply won't download a valid folder: Winterblack Sanctuary Fallen DS.

    I know, wait awhile etc., clear history and zap cache and all the rest of it. But you know when you've got a sorted list in the Product Library and have to "one by one" go from page 1 in order to get to oh say page 45, it gets rather tedious. If it's not too much trouble, could we get a "go to page x" in there?

  • Noah LGP said:

    PC+ coupons can be used several times.

    No order is assigned

    Have you actually used it multiple times?

  • SempieSempie Posts: 659
    edited November 2020
    Noah LGP said:

    PC+ coupons can be used several times.

    No order is assigned

    Just tested. Used my DO coupon a few hours before the store switch. Could apply it again if I wanted to.

    (Actually I would want it, but let's play nice...)

     

    Also, DOs get 75% off in my cart right now.

    Post edited by Sempie on
  • Sempie said:
    Noah LGP said:

    PC+ coupons can be used several times.

    No order is assigned

    Just tested. Used my DO coupon a few hours before the store switch. Could apply it again if I wanted to.

    (Actually I would want it, but let's play nice...)

    like I said before in one of these threads mine are appearing unused too but won't abuse it by testing 

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020
    Noah LGP said:

    PC+ coupons can be used several times.

    No order is assigned

    Have you actually used it multiple times?

    Applied 11_20Save6 twice and I can still apply it now

    Now it's fixed

    Post edited by Noah LGP on
  • PaintboxPaintbox Posts: 1,633

    Are the $1.99 PC for a day items still not working? I only see full price and no discounts on those. Sorry if posted earlier...

  • GalaxyGalaxy Posts: 562
    Noah LGP said:

    PC+ coupons can be used several times.

    No order is assigned

    Yes it is working. However I am not use it several times but only for few items to test it how many times it works(self imposed limit is seven times max).

  • SempieSempie Posts: 659
    edited November 2020
    Noah LGP said:

    PC+ coupons can be used several times.

    No order is assigned

    Have you actually used it multiple times?

    Are you suggesting we should actually try....?

    75% off, and then another $6 off on top of that, and you're not going to make a lot of money....

     

    Post edited by Sempie on
  • Purchased some new PC For A Day stuff and the PC freebies worked today but when I loaded  up DIM to install, there's nothing in my downloads list and this is on my "Character-Only" computer so usually it's chock full of scenes, props, etc. in the "Ready to Download" section. I tried DAZ Central and the "My Library" isn't clickable so I thought about checking for manual install but I found this thread and that sounds like a bust too. Hope you guys fix the link between the store and DIM soon!

This discussion has been closed.