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Report sales errors here. "There's Always Another Sale™"

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  • scorpioscorpio Posts: 8,533
    Jack Tomalin said:
    scorpio said:
    Jack Tomalin said:
    scorpio said:
    Chohole said:

    And we have a reply from Daz,   and do remember that is 03:45 there,  so we got him out of bed.

     

    I do understand that but as a company whose customer base is world wide that isn't really relavant if they want to continue to make money from those customers. I find that this attitude that we should be grateful to be able to spend our money slightly bizarre.

    No ones asking for gratitude, just some patience please while the issue is being resolved.

    Then why not just ask, instead of making a comment that implies we have put someone out because we want to spend money.

    I took Choholes reply to mean exactly that - it's 3.45am so please bear with them while they wake up and fix the issue.

    I didn't - and why does it need to be said every time this happens.

     

  • ChoholeChohole Posts: 33,604
    Jack Tomalin said:
    scorpio said:
    Jack Tomalin said:
    scorpio said:
    Chohole said:

    And we have a reply from Daz,   and do remember that is 03:45 there,  so we got him out of bed.

     

    I do understand that but as a company whose customer base is world wide that isn't really relavant if they want to continue to make money from those customers. I find that this attitude that we should be grateful to be able to spend our money slightly bizarre.

    No ones asking for gratitude, just some patience please while the issue is being resolved.

    Then why not just ask, instead of making a comment that implies we have put someone out because we want to spend money.

    I took Choholes reply to mean exactly that - it's 3.45am so please bear with them while they wake up and fix the issue.

    Exactly   I know that if I was woken up at unearthly hours to fix a problem it did take me a while to get my brain sorted and start sorting things through.

    I tell "ee,   when I retired I couldn't hand that company cell phone back quick enough.

  • BradCarstenBradCarsten Posts: 856

    Is the Deviney/MArforno/dreamlight sale supposed to only have one item from Deviney?

  • ChoholeChohole Posts: 33,604
    BradCarsten said:

    Is the Deviney/MArforno/dreamlight sale supposed to only have one item from Deviney?

    This has also been reported

     

  • jakibluejakiblue Posts: 7,281

    Ron's stuff is only showing at 50% off instead of 70%, yeah. Been like that for a while, since the sale started...uh, about 5 hours ago I think? 

    Chohole said:
    BradCarsten said:

    Is the Deviney/MArforno/dreamlight sale supposed to only have one item from Deviney?

    This has also been reported

     

     

  • scorpioscorpio Posts: 8,533
    jakiblue said:

    Ron's stuff is only showing at 50% off instead of 70%, yeah. Been like that for a while, since the sale started...uh, about 5 hours ago I think? 

    Chohole said:
    BradCarsten said:

    Is the Deviney/MArforno/dreamlight sale supposed to only have one item from Deviney?

    This has also been reported

     

     

    I've dumped his stuff out of my cart as I want to check out, and I really don't want to feel responsible for getting someone out of bed again, I'm Deviney will understand the lost sales.

  • jakibluejakiblue Posts: 7,281

    Don't blame ya. It gets quite ridiculous. 

    The sale clearly advertises deviney at 70% off - and the simple fact is, they are NOT 70% off. "Errors" like this need to be fixed immediatly - because after five hours of advertising a certain catalogue/product at one price, and then not having that at the advertised price, you're now in the realm of false advertising. Simple. 

    scorpio said:
    jakiblue said:

    Ron's stuff is only showing at 50% off instead of 70%, yeah. Been like that for a while, since the sale started...uh, about 5 hours ago I think? 

    Chohole said:
    BradCarsten said:

    Is the Deviney/MArforno/dreamlight sale supposed to only have one item from Deviney?

    This has also been reported

     

     

    I've dumped his stuff out of my cart as I want to check out, and I really don't want to feel responsible for getting someone out of bed again, I'm Deviney will understand the lost sales.

     

  • Charlie JudgeCharlie Judge Posts: 13,451
    Charlie Judge said:

    Same here. The add to cart buttons don't work in IE 11 and I am on Windows 10 Pro; but they do work in Chrome and MS Edge.

    While i was checking this out, I found another strange thing when usng MS Edge -- the main forums landing page page is a blank grey with no list of the forums. But it appears correctly in Chrome and IE 11.

    Edit to add screen shot:

     

    Richard Haseltine said:

    Daz has indetified, and fixed on the main page and today's promo pages, the add to cart issue with IE 11. Other pages will update overnight. Note that you may need to clear your history to get the updated code.

    Cleared cache and history and did a hard refresh. In MS Edge the main forum landing page is still grey with no lists (as above).

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2019
    BradCarsten said:

    Is the Deviney/MArforno/dreamlight sale supposed to only have one item from Deviney?

     

    The most of Deviney items (112 of 117) are in The Dollar Sale Continues (50% off)

    deviney

    Post edited by Noah LGP on
  • TaozTaoz Posts: 10,307
    scorpio said:
    Chohole said:

    And we have a reply from Daz,   and do remember that is 03:45 there,  so we got him out of bed.

     

    I do understand that but as a company whose customer base is world wide that isn't really relavant if they want to continue to make money from those customers. I find that this attitude that we should be grateful to be able to spend our money slightly bizarre.

    You get what you pay for.   

  • scorpioscorpio Posts: 8,533
    Taoz said:
    scorpio said:
    Chohole said:

    And we have a reply from Daz,   and do remember that is 03:45 there,  so we got him out of bed.

     

    I do understand that but as a company whose customer base is world wide that isn't really relavant if they want to continue to make money from those customers. I find that this attitude that we should be grateful to be able to spend our money slightly bizarre.

    You get what you pay for.   

    Are you implying that Daz pay their staff very low wages.

  • Richard HaseltineRichard Haseltine Posts: 109,697
    Charlie Judge said:
    Charlie Judge said:

    Same here. The add to cart buttons don't work in IE 11 and I am on Windows 10 Pro; but they do work in Chrome and MS Edge.

    While i was checking this out, I found another strange thing when usng MS Edge -- the main forums landing page page is a blank grey with no list of the forums. But it appears correctly in Chrome and IE 11.

    Edit to add screen shot:

     

    Richard Haseltine said:

    Daz has indetified, and fixed on the main page and today's promo pages, the add to cart issue with IE 11. Other pages will update overnight. Note that you may need to clear your history to get the updated code.

    Cleared cache and history and did a hard refresh. In MS Edge the main forum landing page is still grey with no lists (as above).

    That would be a different issue, the one I said was fixed was adding to cart in IE 11. Are you still seeing this? If you refreshed when the site was having major speed issues I could understand a blank page on hard refresh, butt hat was resolved by the time you posted.

  • Charlie JudgeCharlie Judge Posts: 13,451
    Richard Haseltine said:
    Charlie Judge said:
    Charlie Judge said:

    Same here. The add to cart buttons don't work in IE 11 and I am on Windows 10 Pro; but they do work in Chrome and MS Edge.

    While i was checking this out, I found another strange thing when usng MS Edge -- the main forums landing page page is a blank grey with no list of the forums. But it appears correctly in Chrome and IE 11.

    Edit to add screen shot:

     

    Richard Haseltine said:

    Daz has indetified, and fixed on the main page and today's promo pages, the add to cart issue with IE 11. Other pages will update overnight. Note that you may need to clear your history to get the updated code.

    Cleared cache and history and did a hard refresh. In MS Edge the main forum landing page is still grey with no lists (as above).

    That would be a different issue, the one I said was fixed was adding to cart in IE 11. Are you still seeing this? If you refreshed when the site was having major speed issues I could understand a blank page on hard refresh, butt hat was resolved by the time you posted.

    Yes. It's still the same blank grey page. This only happens in MS Edge browser. It works ok in IE 11 and Chrome

  • davesodaveso Posts: 7,957
    edited November 2019

    delete

    Post edited by daveso on
  • mr clammr clam Posts: 707

    Any word on the Deviney stuff yet? I know it was reported, but is it scheduled to be fixed?

  • ChoholeChohole Posts: 33,604
    mr clam said:

    Any word on the Deviney stuff yet? I know it was reported, but is it scheduled to be fixed?

    They should be arriving for work in the next half hour or so. 

  • Richard HaseltineRichard Haseltine Posts: 109,697
    edited November 2019
    Charlie Judge said:
    Richard Haseltine said:
    Charlie Judge said:
    Charlie Judge said:

    Same here. The add to cart buttons don't work in IE 11 and I am on Windows 10 Pro; but they do work in Chrome and MS Edge.

    While i was checking this out, I found another strange thing when usng MS Edge -- the main forums landing page page is a blank grey with no list of the forums. But it appears correctly in Chrome and IE 11.

    Edit to add screen shot:

     

    Richard Haseltine said:

    Daz has indetified, and fixed on the main page and today's promo pages, the add to cart issue with IE 11. Other pages will update overnight. Note that you may need to clear your history to get the updated code.

    Cleared cache and history and did a hard refresh. In MS Edge the main forum landing page is still grey with no lists (as above).

    That would be a different issue, the one I said was fixed was adding to cart in IE 11. Are you still seeing this? If you refreshed when the site was having major speed issues I could understand a blank page on hard refresh, butt hat was resolved by the time you posted.

    Yes. It's still the same blank grey page. This only happens in MS Edge browser. It works ok in IE 11 and Chrome

    That's very odd as the current Edge uses the same codebase as Chrome. I have been corrected - Edge is still a distinct codebase at thos time. It still could be that something is corrupt (cookie, cache) in the Edge files.

    Post edited by Richard Haseltine on
  • Charlie JudgeCharlie Judge Posts: 13,451
    edited November 2019
    Richard Haseltine said:
    Charlie Judge said:
    Richard Haseltine said:
    Charlie Judge said:
    Charlie Judge said:

    Same here. The add to cart buttons don't work in IE 11 and I am on Windows 10 Pro; but they do work in Chrome and MS Edge.

    While i was checking this out, I found another strange thing when usng MS Edge -- the main forums landing page page is a blank grey with no list of the forums. But it appears correctly in Chrome and IE 11.

    Edit to add screen shot:

     

    Richard Haseltine said:

    Daz has indetified, and fixed on the main page and today's promo pages, the add to cart issue with IE 11. Other pages will update overnight. Note that you may need to clear your history to get the updated code.

    Cleared cache and history and did a hard refresh. In MS Edge the main forum landing page is still grey with no lists (as above).

    That would be a different issue, the one I said was fixed was adding to cart in IE 11. Are you still seeing this? If you refreshed when the site was having major speed issues I could understand a blank page on hard refresh, butt hat was resolved by the time you posted.

    Yes. It's still the same blank grey page. This only happens in MS Edge browser. It works ok in IE 11 and Chrome

    That's very odd as the current Edge uses the same codebase as Chrome. It does sound as if something is corrupt (cookie, cache) in the Edge files.

    Well, I did clear cookies, cache and history without any improvement..  Also, it is only the one main landing page for the forums. Other forum pages show up OK by using the search function; but without the main landing page navigating is virtually impossible.

    Post edited by Charlie Judge on
  • LeanaLeana Posts: 13,031
    scorpio said:
    Chohole said:

    And we have a reply from Daz,   and do remember that is 03:45 there,  so we got him out of bed.

    I do understand that but as a company whose customer base is world wide that isn't really relavant if they want to continue to make money from those customers. I find that this attitude that we should be grateful to be able to spend our money slightly bizarre.

    Having users worldwide doesn't always mean you have 24/7 support. In fact that's rarely the case, especially for small companies like Daz.

  • TaozTaoz Posts: 10,307
    scorpio said:
    Taoz said:
    scorpio said:
    Chohole said:

    And we have a reply from Daz,   and do remember that is 03:45 there,  so we got him out of bed.

     

    I do understand that but as a company whose customer base is world wide that isn't really relavant if they want to continue to make money from those customers. I find that this attitude that we should be grateful to be able to spend our money slightly bizarre.

    You get what you pay for.   

    Are you implying that Daz pay their staff very low wages.

    No, I'm saying that you can't expect huge discounts on already low prices and top service at the same time. 

  • scorpioscorpio Posts: 8,533
    Leana said:
    scorpio said:
    Chohole said:

    And we have a reply from Daz,   and do remember that is 03:45 there,  so we got him out of bed.

    I do understand that but as a company whose customer base is world wide that isn't really relavant if they want to continue to make money from those customers. I find that this attitude that we should be grateful to be able to spend our money slightly bizarre.

    Having users worldwide doesn't always mean you have 24/7 support. In fact that's rarely the case, especially for small companies like Daz.

    As I said Ok but don't expect me to shop at a broken store. 

  • scorpioscorpio Posts: 8,533
    Taoz said:
    scorpio said:
    Taoz said:
    scorpio said:
    Chohole said:

    And we have a reply from Daz,   and do remember that is 03:45 there,  so we got him out of bed.

     

    I do understand that but as a company whose customer base is world wide that isn't really relavant if they want to continue to make money from those customers. I find that this attitude that we should be grateful to be able to spend our money slightly bizarre.

    You get what you pay for.   

    Are you implying that Daz pay their staff very low wages.

    No, I'm saying that you can't expect huge discounts on already low prices and top service at the same time. 

    I don't expect top service just service and a working store, and not to have to feel grateful for that.

  • SpottedKittySpottedKitty Posts: 7,232
    Leana said:

    There's no mention of what render engine those shaders are for anywhere on the product description or promo pics.

    The What's Included mentions Roughness texture maps; only Iray has a Roughness parameter.

  • L'AdairL'Adair Posts: 9,479
    edited November 2019
    SpottedKitty said:
    Leana said:

    There's no mention of what render engine those shaders are for anywhere on the product description or promo pics.

    The What's Included mentions Roughness texture maps; only Iray has a Roughness parameter.

    It also mentions "Base color" instead of Diffuse, (which I mentioned earlier in the thread.) But the point is, customers shouldn't have to decrypt the texture types, or go looking for the Read Me to find out if a product is specifically for Iray or 3Delight.

    When it comes to product descriptions, less is not more. (General observation, not directed at any PA or forum member.)

    Post edited by L'Adair on
  • Richard HaseltineRichard Haseltine Posts: 109,697

    I can understand both points of view to some extent, but I think the discussion of how people should feel and respond has run its course and ask that we move on from it.

  • WinterMoonWinterMoon Posts: 2,016
    edited November 2019

    I think a lot of people overestimate the size of the staff. But okay, no more talk about it.

    How about them snowflakes. Are there many of them where you live? Dude I thought I was in the Complaining thread. Didn't mean to go off topic like that! Sorry.

    Post edited by WinterMoon on
  • scorpioscorpio Posts: 8,533
    TigerAnne said:

    I think a lot of people overestimate the size of the staff. But okay, no more talk about it.

    How about them snowflakes. Are there many of them where you live?

    And I think a lot of people know more than they are given credit for.

  • namffuaknamffuak Posts: 4,470

    Just to report over here - it looks like Daz is passing out Fluidos version 1 serial numbers for version 2 - and they don't work.

    Discussion in the product commercial forum.

  • jakibluejakiblue Posts: 7,281

    Deviney products still not at the advertised price?

  • Noah LGPNoah LGP Posts: 2,617
    jakiblue said:

    Deviney products still not at the advertised price?

     Only 60% off  for PC members (50% off + 20% off coupon)

This discussion has been closed.