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Report sales errors here. "There's Always Another Sale™"

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  • otherunicornotherunicorn Posts: 374

    https://www.daz3d.com/shop/open-office-and-props
    https://www.daz3d.com/shop/dforce-brooklyn-outfit-for-genesis-8-females
    https://www.daz3d.com/shop/detail-lighting
    https://www.daz3d.com/shop/rockies-vacation-house
    https://www.daz3d.com/shop/animated-candle
    https://www.daz3d.com/shop/ts-classic-bathroom-02
    https://www.daz3d.com/shop/iv-100-seductive-poses-for-genesis-8-females

  • Cris PalominoCris Palomino Posts: 12,538

    I've tried two browsers and two devices and all products show. I added

    https://www.daz3d.com/dforce-brooklyn-outfit-for-genesis-8-females

    https://www.daz3d.com/open-office-and-props

    https://www.daz3d.com/ts-classic-bathroom-02

    and receive the additional discounts for being a PC member.

  • otherunicornotherunicorn Posts: 374
    edited November 2019 
    *Removed by Moderator as breaking thread*
    Post edited by DAZ_ann0314 on
  • Cris PalominoCris Palomino Posts: 12,538

    Here are the next four:

    https://www.daz3d.com/iv-100-seductive-poses-for-genesis-8-females

    https://www.daz3d.com/rockies-vacation-house

     https://www.daz3d.com/animated-candle

    https://www.daz3d.com/detail-lighting

  • otherunicornotherunicorn Posts: 374
    edited November 2019

    delete

    Post edited by otherunicorn on
  • Cris PalominoCris Palomino Posts: 12,538
    edited November 2019
    Lothar Weber said:

    50% OFF¥ Featured Artist Stores

    Get an EXTRA 10% OFF¥ when you buy 3 or more
    PC+ MEMBERS: Get an EXTRA 20% OFF

     

    dont works for me... I have four items in my basket and price is still the same as with one item...

    Oh, sorry, you were doing a different part. I'll check and edit this post.

    Edit: I put the first product in the first three artist stores and received the additional discounts on all of them for being PC.

    Post edited by Cris Palomino on
  • Cris PalominoCris Palomino Posts: 12,538
    edited November 2019

    Deleting my post since poster deleted post.

    Post edited by Cris Palomino on
  • frankrblowfrankrblow Posts: 2,052

    Thanks for the links everyone.

    If it matters, I am seeing seven swirlies on the normal store page, and they are the first seven products on Page 1.

  • Cris PalominoCris Palomino Posts: 12,538

    I will send a report that several people are seeing swirlies; it's difficult since not all see the swirlies.

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,187
    dragonfly_2004 said:

    Thanks for the links everyone.

    If it matters, I am seeing seven swirlies on the normal store page, and they are the first seven products on Page 1.

    and on the sale page too but that one won't flash them clicking f5

  • DAZ_ann0314DAZ_ann0314 Posts: 2,883

    @otherunicorn Copied the code to a text file and removed it on request. In general it breaks the thread which makes it hard to read. In the future you could try using https://pastebin.com/ then just posting the link to that in the thread or e-mailing a txt file to [email protected]

    Thank you for trying to help troubleshoot, we do appreciate it smiley

  • otherunicornotherunicorn Posts: 374
    DAZ_ann0314 said:

    @otherunicorn Copied the code to a text file and removed it on request. In general it breaks the thread which makes it hard to read. In the future you could try using https://pastebin.com/ then just posting the link to that in the thread or e-mailing a txt file to [email protected]

    Thank you for trying to help troubleshoot, we do appreciate it smiley

    okay. :)

  • DAZ_ann0314DAZ_ann0314 Posts: 2,883
    edited November 2019

    As for the issue in general, both myself and Cris checked the pages in multiple browsers and they are all working fine for both of us. This may be one of those times where cloudflare or something between certain areas is causing an issue. Maybe give it a bit of time and see if it resolves. We are sorry for any inconvenience. heart

    Post edited by DAZ_ann0314 on
  • JonnyRayJonnyRay Posts: 1,744
    edited November 2019
    I've gotten the black boxes for 2 items from yesterday and 2 from today as well. Have tested from 2 different browsers at work, 2 browsers on my phone (via mobile network), and 3 from my home PC. Have also tried when logged in or logged out of the site.
    Screenshot_20191123-044801_Chrome.jpg
    810 x 6065 - 2M
    Post edited by JonnyRay on
  • Cris PalominoCris Palomino Posts: 12,538

    Reported this. Thanks.

  • namffuaknamffuak Posts: 4,419
    edited November 2019
    DAZ_ann0314 said:

    As for the issue in general, both myself and Cris checked the pages in multiple browsers and they are all working fine for both of us. This may be one of those times where cloudflare or something between certain areas is causing an issue. Maybe give it a bit of time and see if it resolves. We are sorry for any inconvenience. heart

    I gave it 27 hours . . . make that 29 hours . . . and still not showing. Image is here

    Post edited by namffuak on
  • Cris PalominoCris Palomino Posts: 12,538
    edited November 2019

    Four moderators have now checked and see everything as expected. We've reported it, there is not much more we can do. Two sets on either side of the pond, too.

    Post edited by Cris Palomino on
  • memcneil70memcneil70 Posts: 5,356
    edited November 2019

    For more experience users or the mods: this product today, https://www.daz3d.com/animated-candle has no artist listed and the ReadMe says Published Artist N/A. Is that correct or an error? I just saw in the files listed the PA's name 'dobit'. So still, something is not right.

    Mary

    Post edited by memcneil70 on
  • ChoholeChohole Posts: 33,604
    edited November 2019

    this has been reported   However you do have to remember that it is Weekend and 07:30am in DazLand, 

    Post edited by Chohole on
  • TomDowdTomDowd Posts: 200
    JonnyRay said:
    I've gotten the black boxes for 2 items from yesterday and 2 from today as well. Have tested from 2 different browsers at work, 2 browsers on my phone (via mobile network), and 3 from my home PC. Have also tried when logged in or logged out of the site.

    Just for the record, I'm seeing pretty much what JonnyRay is seeing. I'm on Comcast/Xfinity in the far west Chicago 'suburbs' (minutes from cows.) I see the same on mobile ATT. 

    When I enabled Cloudflare's '1.1.1.1' DNS service on my phone it did not change. 

    On the PC, using Opera, I enabled their VPN and routing through Europe all the items display. Same with Asia. Setting it to Americas in the VPN also displays all the items. Then, turning off the VPN all of today's items display, but two of yesterday's ( Gaius and On the Farm Orchard ) do not.  ¯\_(ツ)_/¯

    TD

  • carrie58carrie58 Posts: 4,097
    edited November 2019

    I am not sure if this would be a sales error or not ,maybe I am/was the only person using Amazon Pay ,but it is not showing as an option why I go to check out ,and this is going on 3 days now  ,has it been discontinued?

    Post edited by carrie58 on
  • AtiAti Posts: 9,185
    carrie58 said:

    I am not sure if this would be a sales error or not ,maybe I am/was the only person using Amazon Pay ,but it is not showing as an option why I go to check out ,and this is going on 3 days now  ,has it been discontinued?

    I'm not using that payment option, but it's still showing up for me on the second page of the checkout.

  • carrie58carrie58 Posts: 4,097

    hmmm nope still not showing , I signed out then back in  still a no show

    on the plus side it does save me money

  • Charlie JudgeCharlie Judge Posts: 13,280
    carrie58 said:

    I am not sure if this would be a sales error or not ,maybe I am/was the only person using Amazon Pay ,but it is not showing as an option why I go to check out ,and this is going on 3 days now  ,has it been discontinued?

    The Amazon Pay option shows for me

  • davesodaveso Posts: 7,838

    I have 4 items in the new releases not showing since 8am ... I've been logged out, back in, shut down, reboot ..but swirling away still 

    swirlies.jpg
    793 x 952 - 174K
  • namffuaknamffuak Posts: 4,419
    edited November 2019

    OK, to summarize - primarily for the moderators here to pass upstream -

    1) Once the problem appears it does not go away - it persists for the same entries through cache clearing and reboots over the span of days.

    2) It is not browser specific.

    3) If it is a client-side issue it is an issue that cannot be fixed by action on the client side.

    4) This started happening to multiple people on Thursday night's store update.

    5) This is only happening in the US (?)

     

    Speculation - some interaction between the way the pages is generated and CloudFlare?

    Also - Cris and Cho -- there is no Tech Support sub-entry on the problem ticket for malformed store pages; we have the option for 404 error or timeout and I'm not sure either is appropriate for this issue.

    For reference, my ticket number is 314440'

    Post edited by namffuak on
  • Richard HaseltineRichard Haseltine Posts: 108,327
    namffuak said:

    OK, to summarize - primarily for the moderators here to pass upstream -

    1) Once the problem appears it does not go away - it persists for the same entries through cache clearing and reboots over the span of days.

    2) It is not browser specific.

    3) If it is a client-side issue it is an issue that cannot be fixed by action on the client side.

    4) This started happening to multiple people on Thursday night's store update.

    5) This is only happening in the US (?)

     

    Speculation - some interaction between the way the pages is generated and CloudFlare?

    Also - Cris and Cho -- there is no Tech Support sub-entry on the problem ticket for malformed store pages; we have the option for 404 error or timeout and I'm not sure either is appropriate for this issue.

    For reference, my ticket number is 314440'

    We have flagged the issues up - but when they seem more or less random and to happen en route rather than at source (as witness that not everyone is affected by any given problem) they are very hard for Daz to troubleshoot.

  • otherunicornotherunicorn Posts: 374
    namffuak said:

    OK, to summarize - primarily for the moderators here to pass upstream -

    1) Once the problem appears it does not go away - it persists for the same entries through cache clearing and reboots over the span of days.

    2) It is not browser specific.

    3) If it is a client-side issue it is an issue that cannot be fixed by action on the client side.

    4) This started happening to multiple people on Thursday night's store update.

    5) This is only happening in the US (?)

    1) In my case, at least, it did resolve itself by the following morning.
    5) I'm in Australia

  • wizwiz Posts: 1,100

    It's affecting me. Four items with progress indicators (we call those "swirlies"?), no names, and no links that go anywhere. Same four swirlies on the main "shop" page and the "platinum black friday" page. This happens on two PCs and an ipad. Doesn't matter if the iPad is on my WiFi or on T-Mobile data.

    But it comes up just fine in a TOR browser with the exit node currently in Germany.

     

  • namffuaknamffuak Posts: 4,419
    edited November 2019
    otherunicorn said:
    namffuak said:

    OK, to summarize - primarily for the moderators here to pass upstream -

    1) Once the problem appears it does not go away - it persists for the same entries through cache clearing and reboots over the span of days.

    2) It is not browser specific.

    3) If it is a client-side issue it is an issue that cannot be fixed by action on the client side.

    4) This started happening to multiple people on Thursday night's store update.

    5) This is only happening in the US (?)

    1) In my case, at least, it did resolve itself by the following morning.
    5) I'm in Australia

    Two more data points - thanks!

    @Richard - I've been stuck in the position of trying to debug issues like this; about all that can be done is collect all the reports possible and build a matrix trying to find some common point. And, quite frankly, even with a wide spectrum of reports there is an extended period of forcibly interfacing your head with a handy wall. frown

    Post edited by namffuak on
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