Remember, "There's Always Another Sale™" (Report sales errors here.)

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  • GalaxyGalaxy Posts: 562
    edited September 2019
    Noah LGP said:
    Sevrin said:

    I'm thinking they would lose sales, because a lot of people aren't going to guess the checkout thing and just not bother clicking on something that's still showing full price and is probably therefore bugged.

     

    The Daz addicted fans know this trick ! But these bugs can't stop us !

    A true Daz addicted fan's first thought is, "something's wrong". *Then throws it in the cart hoping for a 90% off glitch.* laugh

    I am Daz addicted or not I somehow owned Star 2.0 starter bundle which I missed earlier. 90% off glitch or not once it was 100% off but happened only once (probably for this item https://www.daz3d.com/base-camp-vol-1.

    Post edited by Galaxy on
  • Got this (not) nice message: Wrong Gift Card Code.

    So - not buying anything, can't use my bought credits.

    (And yes, I did send a ticket to sales report, but it looks like they are having a free weekend. Or work overload.)

  • AtiAti Posts: 9,193

    Got this (not) nice message: Wrong Gift Card Code.

    So - not buying anything, can't use my bought credits.

    (And yes, I did send a ticket to sales report, but it looks like they are having a free weekend. Or work overload.)

    Check your store credits, the credits may already be there. And check to see if maybe you have another email with a different code.

    It does happen every now and then that the code you get is not valid (happened to me only once, so luckily not all that common), but these are worth checking.

  • GalaxyGalaxy Posts: 562

    Sometimes an invisible character or empty space before the code give that error message.

  • SevrinSevrin Posts: 6,314

    I just tried a GC and it worked normally.

  • L'AdairL'Adair Posts: 9,479

    Got this (not) nice message: Wrong Gift Card Code.

    So - not buying anything, can't use my bought credits.

    (And yes, I did send a ticket to sales report, but it looks like they are having a free weekend. Or work overload.)

    When you, (anyone,) receive the email, the code is also a link. If you click on the link, it takes you to a page in your account area where you can convert the Gift Card to Store Credit. If you click on the button to Redeem Gift Card, the balance from the GC is moved into your Store Credit, but there isn't a message to indicate it has been applied! You actually have to go to the Store Credit page to see the credit has been added. This can be really confusing for people who haven't purchased gift cards before, or haven't converted them to Store Credit before. It looks like nothing has actually happened.

    This is why @Ati suggested you check your Store Credit page, to see if the balance from the Gift Card has been moved into Store Credit. If the balance has been moved, entering the same code into the GC field of the cart page will get the invalid message, because the GC now has a balance of $0.00.

    That said, there have been instances, few and far between overall, where the code comes up invalid for no apparent reason. If checking your Store Credit doesn't show an entry for the amount of the GC, you will have to wait for CS to sort it out. And no, sadly, they don't work weekends.

    By the way, if the Store Credit page link gives you a CloudFlare error, (the only account page I know of that gets the error intermittently while every other page works fine!) you can still check the balance total from the Payment page of the checkout process. If you didn't have any Store Credit when you purchased the GC, the presence of Store Credit on the Payment page would show the balance has been transferred. This is the page after the one where you attempted to add the GC code, of course.

  • AtiAti Posts: 9,193
    L'Adair said:

    Got this (not) nice message: Wrong Gift Card Code.

    So - not buying anything, can't use my bought credits.

    (And yes, I did send a ticket to sales report, but it looks like they are having a free weekend. Or work overload.)

    if the Store Credit page link gives you a CloudFlare error, (the only account page I know of that gets the error intermittently while every other page works fine!)

    When that page is not working, then the add to cart button is not working either. However, adding something to the cart (while it won't work) fixes the issue. Your cart will remain empty, but you'll get back the access to the Store Credit page, and your next add to cart action will also work.

  • L'AdairL'Adair Posts: 9,479
    Ati said:
    L'Adair said:

    Got this (not) nice message: Wrong Gift Card Code.

    So - not buying anything, can't use my bought credits.

    (And yes, I did send a ticket to sales report, but it looks like they are having a free weekend. Or work overload.)

    if the Store Credit page link gives you a CloudFlare error, (the only account page I know of that gets the error intermittently while every other page works fine!)

    When that page is not working, then the add to cart button is not working either. However, adding something to the cart (while it won't work) fixes the issue. Your cart will remain empty, but you'll get back the access to the Store Credit page, and your next add to cart action will also work.

    Seriously!?

    I don't know how many times I've added something to the cart and had it not work the first time. I just didn't know that the two issues were related. How freakin' bizarre… I doubt it if will get fixed though. If hardware support vs software support of the past is any indication of the future, I predict CloudFlare will insist the issue is with Magento, and Magento will insist it's a CloudFlare problem! lol

    At least now I know what's up with the product not going into the cart, and how to force the Store Credit page to display. A two for one answer.
    laugh

  • SevrinSevrin Posts: 6,314

    Bah.  Had a bunch of stuff in my cart, but was working on a render when my cart turned into a pumpkin.  Oh well.  There's always another sale.

  • frankrblowfrankrblow Posts: 2,052

    Two hours after the sales page changed, and prices are still showing as 'Free' on new items, and other prices still not updated. I've done the usual tricks of clearing cache, changed browsers, etc.

  • Cris PalominoCris Palomino Posts: 12,722
    edited September 2019

    Two hours after the sales page changed, and prices are still showing as 'Free' on new items, and other prices still not updated. I've done the usual tricks of clearing cache, changed browsers, etc.

    Don't know what to tell you b/c I've had prices since about 45 min. after the store changed. Does your front page not show them? In the cart?

    Post edited by Cris Palomino on
  • Two hours after the sales page changed, and prices are still showing as 'Free' on new items, and other prices still not updated. I've done the usual tricks of clearing cache, changed browsers, etc.

    Don't know what to tell you b/c I've had prices since about 45 min. after the store changed. Does your front page not show them? In the cart?

    Looks good this side of the pond too

  • frankrblowfrankrblow Posts: 2,052

    Two hours after the sales page changed, and prices are still showing as 'Free' on new items, and other prices still not updated. I've done the usual tricks of clearing cache, changed browsers, etc.

    Don't know what to tell you b/c I've had prices since about 45 min. after the store changed. Does your front page not show them? In the cart?

    The prices for me did not change until a few minutes before this post. I am in Sydney, Australia, and am used to waiting an hour or so for updated sales prices, but this time it was a little too extreme. I generally see the new items appear from ten to fourty minutes after Daz midnight, but prices take longer, to update, and that is a puzzle. 

  • Nope, nothing in my account, gift card still not working, sales department too busy to answer yet.

    So I call myself lucky that todays new releases are nothing I crave, because all the money allocated for DAZ during the next days went into that gift card.

  • AtiAti Posts: 9,193

    Nope, nothing in my account, gift card still not working, sales department too busy to answer yet.

    So I call myself lucky that todays new releases are nothing I crave, because all the money allocated for DAZ during the next days went into that gift card.

    Keep in mind that it's only 7 in the morning in Dazland.

  • LeanaLeana Posts: 13,031

    sales department too busy to answer yet.

    Or simply not in office yet.

  • AsariAsari Posts: 703
    edited September 2019
    Regarding the upcoming Platinum Club sale- last year did it feature PC+ items only, or does it also include DO items? That might also decide what I buy during the next Catch Up sale of the PA Festival.
    Post edited by Asari on
  • TaozTaoz Posts: 10,307
    Galaxy said:

    Sometimes an invisible character or empty space before the code give that error message.

    I don't get they still haven't fixed that, it's simple and takes a few minutes.

  • Regarding the upcoming Platinum Club sale- last year did it feature PC+ items only, or does it also include DO items? That might also decide what I buy during the next Catch Up sale of the PA Festival.

    As a newbie, I would also like to know the answer to this question, please.

  • HavosHavos Posts: 5,636
    Regarding the upcoming Platinum Club sale- last year did it feature PC+ items only, or does it also include DO items? That might also decide what I buy during the next Catch Up sale of the PA Festival.

    It includes all items, PC+, DOs, and the PA catalogues. The PC+ DO discount is normally changed to 40% during the PC+ sale, but naturally there is no guarantee that they will do this again this year.

    Whilst good deals on PC+ and DOs are a feature of the PC+ sale, IMHO the best part of the sale last year was when we were offered a lot of PA items for 1.99 each, and some of these were high quality items that were only a year or two old, not just really ancient stuff stuck at the back of the PA's catalogue. Again we have no way of knowing if something like this will happen again this year.

     

  • AsariAsari Posts: 703
    Havos said:

    Whilst good deals on PC+ and DOs are a feature of the PC+ sale, IMHO the best part of the sale last year was when we were offered a lot of PA items for 1.99 each, and some of these were high quality items that were only a year or two old, not just really ancient stuff stuck at the back of the PA's catalogue. Again we have no way of knowing if something like this will happen again this year.

     

    Ah, good, thank you. Then I guess it does not matter too much whether I buy them at the catch up sale or at the pc+ sale. Well at least given we will get another catch up sale like the one we had over the weekend. Let's see what happens.
  • davesodaveso Posts: 7,955
    edited September 2019

    the front page banner states EXTRA 45% OFF legacy items ... when i click and see the page, there is no mention of an EXTRA 45% off legacy items. 

    45 off daz legacy.jpg
    1020 x 389 - 570K
    Post edited by daveso on
  • LeanaLeana Posts: 13,031
    daveso said:

    the front page banner states EXTRA 45% OFF legacy items ... when i click and see the page, there is no mention of an EXTRA 45% off legacy items.

    This most probably refers to the section of legacy V4/M4/Genesis items at 67% off, which corresponds to the regular 40% off for featured catalog items with an additional 45% off.

  • NovicaNovica Posts: 23,925

    Um, putting two of today's new releases in my cart makes them go to 17% off, not 50%. Doesn't matter which two I tested, they all do it. Plus made one of the ones from yesterday go 17%. Weird.

  • L'AdairL'Adair Posts: 9,479
    Novica said:

    Um, putting two of today's new releases in my cart makes them go to 17% off, not 50%. Doesn't matter which two I tested, they all do it. Plus made one of the ones from yesterday go 17%. Weird.

    I'm seeing 50% on two.

    There are a couple of flash sales running at the moment. Maybe the store was in flux while the store settled in to the new rules for the latest, stacking flash sale. (I hope that's all it was…)

  • NovicaNovica Posts: 23,925

    Yeah, it's fixed. 

  • dracorndracorn Posts: 2,363
    edited September 2019

    Items from Tesla 3D Corp are showing as 40% off on the product page, but not on sale in the cart.

    Tesla 01.jpg
    1227 x 715 - 249K
    Tesla 02.jpg
    880 x 414 - 52K
    Post edited by dracorn on
  • dracorndracorn Posts: 2,363

    Looks like the time change made the Tesla items go off the list of artists on sale, even though the product page was still showing the sale price.

  • Cris PalominoCris Palomino Posts: 12,722
    edited September 2019

    Was it on sale furing the recent Flash sale? Looks like those are gone; I see that product full price on it's product page atm.

    Apologies, I didn't have the bundle. Yes bundle has discount on page and in cart for me.

    Post edited by Cris Palomino on
  • Is the new flash sale over?  Everything in my cart is now full price

This discussion has been closed.