Loading...
> >

Why does my coupon not work?

omvendtomvendt Posts: 190
in The Commons

Good morning! 

I am a Premiere member trying to use the Premiere coupon, which should give me $10 off Daz Original items. My cart is in the attached image. The coupon isn't working. 

I seems to me that I am within the guidelines "Excludes Daz+ items, Gift Cards, FastGrab, licenses, & memberships. Cannot be used to discount items already owned".

Anyone know why this is happening? 

Chris

Comments

  • joannajoanna Posts: 2,791

    By the look of your cart, those are all Quick Grab or Outlet Store items, and those, by their disclaimer, are excluded from any and all promotions unless stated otherwise (i.e. unless the promotion specifically states that they are inlcuded).
    OS store just refreshed today, so the items might not be yet updated in it or market properly.

  • omvendtomvendt Posts: 190

    Thanks, Joanna. If you are right, I think the description of what is excluded is poor. It says "Fastgrab". Not "Outlet". Just another example of why the coupons are not worth the trouble, I think.

  • joannajoanna Posts: 2,791
    edited September 2

    omvendt said:

    Thanks, Joanna. If you are right, I think the description of what is excluded is poor. It says "Fastgrab". Not "Outlet". Just another example of why the coupons are not worth the trouble, I think.

    It's because the coupon wording hasn't been updated to remove Fastgrab but both Outlet and Quick Grab sections state very clearly: Unless otherwise specified, no discounts, coupons, tokens, or other deals may be applied to Outlet/Quick Grab Items. That information isn't added anywhere else, with any coupon, including the non-member offers, because this rule supercedes pretty much everything: tokens and any other discounts... And it doesn't change, unless stated otherwise (every now and then, there's a sale that offers extra discount on OS/QG).
    Personally, I never had any issues with figuring out what member coupons work and don't work on. It's one of the most reliable and constant offers on Daz.
     

    Post edited by joanna on
  • omvendtomvendt Posts: 190

    Perhaps I am not so smart, but for impulse buys, which Daz items are for most of us, I think, there should not be so much friction. I am not going to continue as a member. At a minimum, when a coupon is rejected, there should be an explanation right then.

  • jmucchiellojmucchiello Posts: 2,315

    omvendt said:

    Perhaps I am not so smart, but for impulse buys, which Daz items are for most of us, I think, there should not be so much friction. I am not going to continue as a member. At a minimum, when a coupon is rejected, there should be an explanation right then.

    Frankly, that isn't the worst thing about the shop. Yes, the error should be more descriptive. But better would be there not being any doubt. The filter system, for example, could have a category for sales. You could select "Premiere DO coupon" and the store would only display items that work with that coupon. This month there's be a 30 for 30 entry into the filter, for example. Renderosity does this.

  • richardandtracyrichardandtracy Posts: 8,134

    What? Make the shop more user friendly?!?
    Got to be kidding.

    Regards

    Richard

  • jmucchiellojmucchiello Posts: 2,315

    richardandtracy said:

    What? Make the shop more user friendly?!?
    Got to be kidding.

    Regards

    Richard

    I know. I haven't had my morning cup yet.

Sign In or Register to comment.