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New Year, New Sales Thread: Report Issues Here 3 "Reporting Only"

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  • Richard HaseltineRichard Haseltine Posts: 109,456

    omvendt said:

    Discount system isn't working Friday at 10AM (East Coast).

    I am a Premiere member, ordered the "Clothing Hangers for Genesis 9 and Genesis 8 dForce Clothing", which is part of the "New year new releases" and should entail "40% off store-wide featured artists" (which sounds like a contradiction in terms, btw. Can you feature everyone?). When you go to the Store-Wide selection, you find Toyen's "dForce Bombshell Hair for Genesis 9 " listed for $28.99. Auch. But, I get 30% off as a Premie, and should then get another 40% off the remaining 70% of the cost, for a total discount of 30% plus 28%. Plus ten percent off, perhaps, since it was in my wishlist. Instead of 58% reduction, I am seeing 37% reduction, however, which is just the Premie discount and the Wishlish discount, I suppose.. 

    Geez, if they were going to mess it up, would have nice if the error went in the way of the little guy    (O:
     

    I don't see that in https://www.daz3d.com/store-wide-artists when I filter by Toyen (and turn off Hide Items I own, since I do)

  • Arkham4930Arkham4930 Posts: 58

    Are the premier codes going to be fixed today?

  • bjoernb78bjoernb78 Posts: 155

    Premier codes not working.

  • apocalypse_cowapocalypse_cow Posts: 70

    My premier membership runs out after today and I don't plan on renewing it for now. If this isn't fixed today, will support help me to get my character bundle at least?

  • omvendtomvendt Posts: 145

    Richard Haseltine said:

    omvendt said:

    Discount system isn't working Friday at 10AM (East Coast).

    I am a Premiere member, ordered the "Clothing Hangers for Genesis 9 and Genesis 8 dForce Clothing", which is part of the "New year new releases" and should entail "40% off store-wide featured artists" (which sounds like a contradiction in terms, btw. Can you feature everyone?). When you go to the Store-Wide selection, you find Toyen's "dForce Bombshell Hair for Genesis 9 " listed for $28.99. Auch. But, I get 30% off as a Premie, and should then get another 40% off the remaining 70% of the cost, for a total discount of 30% plus 28%. Plus ten percent off, perhaps, since it was in my wishlist. Instead of 58% reduction, I am seeing 37% reduction, however, which is just the Premie discount and the Wishlish discount, I suppose.. 

    Geez, if they were going to mess it up, would have nice if the error went in the way of the little guy    (O:
     

    I don't see that in https://www.daz3d.com/store-wide-artists when I filter by Toyen (and turn off Hide Items I own, since I do)

    Thanks, Richard, maybe I did the poor stressed Daz IT people an injustice. 

  • omvendtomvendt Posts: 145

    FYI: Two PM on the East Coast and coupons still don't work

     

  • Fire AngelFire Angel Posts: 284

    surprise  Can somebody tell us why the DAZ+ and Premier coupons not working has not been fixed?  It seems to be taking a ridiculous amount of time, even by DAZ standards.  DAZ Soon™ and all that...

  • CybersoxCybersox Posts: 9,563

    omvendt said:

    FYI: Two PM on the East Coast and coupons still don't work

     

    Actually, two PM on the Second day of January, so terrible twos indeed...

  • Fire AngelFire Angel Posts: 284
    edited January 2

    I remember that old forum joke; a DAZ Soon™ means sometime between now and the end of the universe — maybe.  Perhaps they are going to fix this coupon problem DAZ Soon™...

    Post edited by Fire Angel on
  • brainmuffinbrainmuffin Posts: 1,282

    Fire Angel said:

    surprise  Can somebody tell us why the DAZ+ and Premier coupons not working has not been fixed?  It seems to be taking a ridiculous amount of time, even by DAZ standards.  DAZ Soon™ and all that...

    As a software developer, I don't understand how they are broken. A coupon system is a very basic feature of e-Commerce platforms. 

  • FizzleMythFizzleMyth Posts: 74

    apocalypse_cow said:

    My premier membership runs out after today and I don't plan on renewing it for now. If this isn't fixed today, will support help me to get my character bundle at least?

    I would be very (pleasantly) surprised if Daz honored the coupons for those of us who were still members at the start of the month, but who’s subscriptions end before the coupons are working again. I’ve cancelled my subscription/membership now. I would like to hope that they’ll stick to their commitments to paying customers, but my optimism on that front is rapidly dwindling over the past few days here.

    Even if they do provide us with working coupons, I won’t be able to get what I had lined up in my cart for the $10 DO coupon yesterday, given that the member discount, and other sales discounts, will no longer apply to my account.

    Given the apparent frequency (and increasing extent) of the technical problems Daz has with their member coupons, if I ever sign up again in future, I’ll avoid doing it on the first few days of the month again.

  • Richard HaseltineRichard Haseltine Posts: 109,456

    apocalypse_cow said:

    My premier membership runs out after today and I don't plan on renewing it for now. If this isn't fixed today, will support help me to get my character bundle at least?

    Please open a support ticket - though I imagine a response may take a bit longer than usual

  • Arkham4930Arkham4930 Posts: 58

    I take it the answer is, "no, coupon codes will also not be working today". I'd say it's a bad look but, we're way beyond that.

  • CybersoxCybersox Posts: 9,563
    edited January 3

    brainmuffin said:

    Fire Angel said:

    surprise  Can somebody tell us why the DAZ+ and Premier coupons not working has not been fixed?  It seems to be taking a ridiculous amount of time, even by DAZ standards.  DAZ Soon™ and all that...

    As a software developer, I don't understand how they are broken. A coupon system is a very basic feature of e-Commerce platforms. 

     True, and Renderosity's store proves that it can be done nearly flawlessly... That said, we're talking apples and oranges, and whoever sets up the DAZ store has to deal with all sorts of variable contingencies and factors that may change on a daily basis, depending on what crazy promotions the marketing team has come up with, so besides daily coupons that only work for 24 hours, a coupon may or may not be supposed to work depending on whether the customer is DAZ+, Premire, or base, whether they already own certain products, if the item is in a wishlist, comes from specific vendors, etc., etc.  The more bells and whistles you add, the more chance there is for something to gum up the gears, and clearly something wasn't working properly with more than just the coupon system starting yesterday when not only the prime coupons but also the tokens and some of the daily coupons weren't functioning.    

    Post edited by Cybersox on
  • Ron KnightsRon Knights Posts: 2,470

    I've been taking this all too seriously. I lost track of how much I spent.

    I get tired just trying to render everything.

    I refuse to waste any more emotional energy on all the things that are going wrong.

    Time to treat myself to new clothes. I lost enough weight that I went down from 4XL to 3XL.

    I gotta impress my neighbor ladies. For some reason they find me attractive. I'm 75, and one of the youngest people here.

    Of course our oldest was 102 years old.

  • deepred6502deepred6502 Posts: 405

    Cybersox said:

    brainmuffin said:

    Fire Angel said:

    surprise  Can somebody tell us why the DAZ+ and Premier coupons not working has not been fixed?  It seems to be taking a ridiculous amount of time, even by DAZ standards.  DAZ Soon™ and all that...

    As a software developer, I don't understand how they are broken. A coupon system is a very basic feature of e-Commerce platforms. 

     True, and Renderosity's store proves that it can be done nearly flawlessly... That said, we're talking apples and oranges, and whoever sets up the DAZ store has to deal with all sorts of variable contingencies and factors that may change on a daily basis, depending on what crazy promotions the marketing team has come up with, so besides daily coupons that only work for 24 hours, a coupon may or may not be supposed to work depending on whether the customer is DAZ+, Premire, or base, whether they already own certain products, if the item is in a wishlist, comes from specific vendors, etc., etc.  The more bells and whistles you add, the more chance there is for something to cum up the gears, and clearly something wasn't working properly with more than just the coupon system starting yesterday when not only the prime coupons but also the tokens and some of the daily coupons weren't functioning.    

    Just like a premium European car - more moving parts means more stuff to fix.

  • barbultbarbult Posts: 26,561

    deepred6502 said:

    Cybersox said:

    brainmuffin said:

    Fire Angel said:

    surprise  Can somebody tell us why the DAZ+ and Premier coupons not working has not been fixed?  It seems to be taking a ridiculous amount of time, even by DAZ standards.  DAZ Soon™ and all that...

    As a software developer, I don't understand how they are broken. A coupon system is a very basic feature of e-Commerce platforms. 

     True, and Renderosity's store proves that it can be done nearly flawlessly... That said, we're talking apples and oranges, and whoever sets up the DAZ store has to deal with all sorts of variable contingencies and factors that may change on a daily basis, depending on what crazy promotions the marketing team has come up with, so besides daily coupons that only work for 24 hours, a coupon may or may not be supposed to work depending on whether the customer is DAZ+, Premire, or base, whether they already own certain products, if the item is in a wishlist, comes from specific vendors, etc., etc.  The more bells and whistles you add, the more chance there is for something to cum up the gears, and clearly something wasn't working properly with more than just the coupon system starting yesterday when not only the prime coupons but also the tokens and some of the daily coupons weren't functioning.    

    Just like a premium European car - more moving parts means more stuff to fix.

    And who made all these moving parts that Daz can't handle? Why Daz themselves, of course.  

  • Fire AngelFire Angel Posts: 284

    deepred6502 said:

    Cybersox said:

    brainmuffin said:

    Fire Angel said:

    surprise  Can somebody tell us why the DAZ+ and Premier coupons not working has not been fixed?  It seems to be taking a ridiculous amount of time, even by DAZ standards.  DAZ Soon™ and all that...

    As a software developer, I don't understand how they are broken. A coupon system is a very basic feature of e-Commerce platforms. 

     True, and Renderosity's store proves that it can be done nearly flawlessly... That said, we're talking apples and oranges, and whoever sets up the DAZ store has to deal with all sorts of variable contingencies and factors that may change on a daily basis, depending on what crazy promotions the marketing team has come up with, so besides daily coupons that only work for 24 hours, a coupon may or may not be supposed to work depending on whether the customer is DAZ+, Premire, or base, whether they already own certain products, if the item is in a wishlist, comes from specific vendors, etc., etc.  The more bells and whistles you add, the more chance there is for something to cum up the gears, and clearly something wasn't working properly with more than just the coupon system starting yesterday when not only the prime coupons but also the tokens and some of the daily coupons weren't functioning.    

    Just like a premium European car - more moving parts means more stuff to fix.

    Except that there are web sites far more complicated than the DAZ site that go wrong far less often.  

  • tjcall_88c6a765f8tjcall_88c6a765f8 Posts: 54

    omvendt said:

    Discount system isn't working Friday at 10AM (East Coast).

    I am a Premiere member, ordered the "Clothing Hangers for Genesis 9 and Genesis 8 dForce Clothing", which is part of the "New year new releases" and should entail "40% off store-wide featured artists" (which sounds like a contradiction in terms, btw. Can you feature everyone?). When you go to the Store-Wide selection, you find Toyen's "dForce Bombshell Hair for Genesis 9 " listed for $28.99. Auch. But, I get 30% off as a Premie, and should then get another 40% off the remaining 70% of the cost, for a total discount of 30% plus 28%. Plus ten percent off, perhaps, since it was in my wishlist. Instead of 58% reduction, I am seeing 37% reduction, however, which is just the Premie discount and the Wishlish discount, I suppose.. 

    Geez, if they were going to mess it up, would have nice if the error went in the way of the little guy    (O:
     

    I tried something similar with a different product than the hair.

    Both your item and the one I was trying to buy are classified as "New".

    If you check the Toyen products that appear under Store Wide Featured Artists only non-new products appear. (And other artists for that matter.)

    I think that is the issue. 

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,578

    they might want to fix those discounts surprise

  • AnitaLeeAnitaLee Posts: 60

    A simple, we are sorry for the inconvience, we are working on the problem would have gone a long way here.  

  • Arkham4930Arkham4930 Posts: 58

    I'm definitely cancelling over this. I'm in the process of trying to get a refund for the month I was just billed. Funny, they never have any issues pulling their money out on time every month, but working sales and coupon codes, pshh...

  • Cris PalominoCris Palomino Posts: 12,689

    They are indeed sorry for the inconvenience. Sorry if in our responses, I, or the other mods, did not say that. We're often dealing with a lot of things so things may get overlooked. There is still no ETA on the coupons. We will, however, take any reports on the sale of the day and pass those on to Daz.

  • LorraineLorraine Posts: 947

    All new and still new have 72% discount.

  • Cris PalominoCris Palomino Posts: 12,689

    Lorraine said:

    All new and still new have 72% discount.

    Thank you, sent an inquiry. 

  • xyer0xyer0 Posts: 6,407

    72% off new is a decent apology. Poor PAs.

  • SilverGirlSilverGirl Posts: 3,370

    Cris Palomino said:

    They are indeed sorry for the inconvenience. Sorry if in our responses, I, or the other mods, did not say that. We're often dealing with a lot of things so things may get overlooked. There is still no ETA on the coupons. We will, however, take any reports on the sale of the day and pass those on to Daz.

    IMHO Daz ought to be saying it directly to the customer base for stuff like that, not making you folk the go-betweens. You mods (collective) are straight up superheroes. <3

  • barbultbarbult Posts: 26,561

    xyer0 said:

    72% off new is a decent apology. Poor PAs.

    I think pretty soon they'll all leave Daz.

  • DasTriDasTri Posts: 179

    Lorraine said:

    All new and still new have 72% discount.

    Not anymore.
    Went down in the CART - though not in the webpage - to 51%.

    Well, I just scrapped my cart for today. 

     

  • ElorElor Posts: 3,583
    edited January 3

    The 'Get an extra 30% off* 2 Items with any "Neon" New Release' for Still New doesn't seem to work:

    bug_cart.jpg
    728 x 336 - 28K
    Post edited by Elor on
This discussion has been closed.