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!! Store Issues - Known Problems - Please Read !!

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  • L'AdairL'Adair Posts: 9,479
    Kharma said:
    L'Adair said:
    Kharma said:

    I am trying to search the store for IG Iray Essentials for several of the Genesis 2 series, I own almost all of them and they will not come up in the store search - is this a known problem with the search or have these products been removed from the store?  They are created by IDG Designs and InaneGlory

    @Kharma, The bulk of those were given away as Christmas/Holiday freebies in 2015. As with all PA freebies from the holidays, they are no longer in the store.

    @L'Adair thank you so much, I thought it was strange non of them were showing.  I download everything with DIM to the same folder so couldn't differentiate that these were freebies.

    @Kharma, You're welcome.

  • CenobiteCenobite Posts: 206

    Please don't do sales if the site is not working properly, Some interactive licensing purchase's are not displaying and there should be a description of the content for each interactive license purchased in the receipt of order. 20 years you say you been in business yet the invoice system stinks, please fix this immediately and have accurate product discriptions for all purchased items. That includes all Licenses tied to Bundles as licensing a bundle include all content in that bundle, some bundles are not showing the content listed in the bundle as interactive when clicked on seperately which it should state you already own an interactive license for, otherwise don't sell bundles because there would be no benefit too them when it comes to licensing..

     

    It always worked before when i purchased a bundle and then bought an interactive license for that bundle that all content showed as interactive on my library list and when clicked on at the store page.

    You can easily buy double licensing if your not careful it's very desceptive, it should state you own this license through this bundle.

  • watchdog79watchdog79 Posts: 1,026

    I am unable to place an order with PayPal as the payment option. The order consists of a USD 100 Gift Card and this: https://www.daz3d.com/grovebrook-house

    I get the "Your PayPal transaction could not be processed at this time" error message every time I try.

  • Aiijuin GraphicsAiijuin Graphics Posts: 171
    watchdog79 said:

    I am unable to place an order with PayPal as the payment option. The order consists of a USD 100 Gift Card and this: https://www.daz3d.com/grovebrook-house

    I get the "Your PayPal transaction could not be processed at this time" error message every time I try.

    Can you use Amazon Pay?  I just did, and it worked fine.  
     

    (Actually, I won't ever use PP here again, since they just recently placed one of my orders on hold last week due to suspicious activity with the items Imwas purchasing.  PayPal finally deemed that my order was a security risk, and they reversed the payment and I lost my items.  -- Did I mention that my items were the Gumdrops toon figures and their add-ones?). <--  yeah, no more PayPal here for me.

  • ImNotBobImNotBob Posts: 25

    Not piling on - but just as an FYI - I placed an order back on October 3rd for an item.  When I went to download, I kept getting "Auth invalid", so I contacted DAZ support on October 4th.  Last response I got (yesterday) was to expect at least "a few weeks" before there was a resolution.

    So if you're having trouble downloading your purchase - just understand it may be some time before DAZ fixes their site to the point where you can actually get it.

  • Aiijuin GraphicsAiijuin Graphics Posts: 171
    ImNotBob said:

    Not piling on - but just as an FYI - I placed an order back on October 3rd for an item.  When I went to download, I kept getting "Auth invalid", so I contacted DAZ support on October 4th.  Last response I got (yesterday) was to expect at least "a few weeks" before there was a resolution.

    So if you're having trouble downloading your purchase - just understand it may be some time before DAZ fixes their site to the point where you can actually get it.

    I genuinely feel for tech support lately.  This is like Y2K chaos in the middle of 2020....  of course, it IS 2020, so yeah.  They're probably saying the same thing behind the scenes.

  • Noah LGPNoah LGP Posts: 2,617
    edited November 2020

    I spent 3 hours to add items in my shopping cart, the site is extremely slow.

    Some items are missing in my cart, I must check again the whole store to add item one more time. The porduct page say it's in my cart but if I reload this page it's no longer in my cart.

    Post edited by Noah LGP on
  • TaozTaoz Posts: 10,282
    Aiijuin Graphics said:
    watchdog79 said:

    I am unable to place an order with PayPal as the payment option. The order consists of a USD 100 Gift Card and this: https://www.daz3d.com/grovebrook-house

    I get the "Your PayPal transaction could not be processed at this time" error message every time I try.

    Can you use Amazon Pay?  I just did, and it worked fine.  
     

    (Actually, I won't ever use PP here again, since they just recently placed one of my orders on hold last week due to suspicious activity with the items Imwas purchasing.  PayPal finally deemed that my order was a security risk, and they reversed the payment and I lost my items.  -- Did I mention that my items were the Gumdrops toon figures and their add-ones?). <--  yeah, no more PayPal here for me.

    I never use paypal here but I know that some use paypal to buy gift cards instead so they can't see what you purchase. 

  • Aiijuin GraphicsAiijuin Graphics Posts: 171
    Taoz said:
    Aiijuin Graphics said:
    watchdog79 said:

    I am unable to place an order with PayPal as the payment option. The order consists of a USD 100 Gift Card and this: https://www.daz3d.com/grovebrook-house

    I get the "Your PayPal transaction could not be processed at this time" error message every time I try.

    Can you use Amazon Pay?  I just did, and it worked fine.  
     

    (Actually, I won't ever use PP here again, since they just recently placed one of my orders on hold last week due to suspicious activity with the items Imwas purchasing.  PayPal finally deemed that my order was a security risk, and they reversed the payment and I lost my items.  -- Did I mention that my items were the Gumdrops toon figures and their add-ones?). <--  yeah, no more PayPal here for me.

    I never use paypal here but I know that some use paypal to buy gift cards instead so they can't see what you purchase. 

    Yeah.  I'd understand that reasoning.  
     

    ... I still can't figure how the flagging system at PayPay is programmed... 

    PayPal:  Order #1 Dungeons.  Ok.  Order #2 Sci Fi Weapons and sexy poses.  Ok.  Gumdrops - the original toon figure.  WHAT?!?!  a well, that's just horrid and a threat to our country, internet, and the people of the world.  DENIED!

     

    seriously.

  • NathNath Posts: 2,968
    Aiijuin Graphics said:
    Taoz said:
    Aiijuin Graphics said:
    watchdog79 said:

    I am unable to place an order with PayPal as the payment option. The order consists of a USD 100 Gift Card and this: https://www.daz3d.com/grovebrook-house

    I get the "Your PayPal transaction could not be processed at this time" error message every time I try.

    Can you use Amazon Pay?  I just did, and it worked fine.  
     

    (Actually, I won't ever use PP here again, since they just recently placed one of my orders on hold last week due to suspicious activity with the items Imwas purchasing.  PayPal finally deemed that my order was a security risk, and they reversed the payment and I lost my items.  -- Did I mention that my items were the Gumdrops toon figures and their add-ones?). <--  yeah, no more PayPal here for me.

    I never use paypal here but I know that some use paypal to buy gift cards instead so they can't see what you purchase. 

    Yeah.  I'd understand that reasoning.  
     

    ... I still can't figure how the flagging system at PayPay is programmed... 

    PayPal:  Order #1 Dungeons.  Ok.  Order #2 Sci Fi Weapons and sexy poses.  Ok.  Gumdrops - the original toon figure.  WHAT?!?!  a well, that's just horrid and a threat to our country, internet, and the people of the world.  DENIED!

     

    seriously.

    Apparently according to Urban Dictionary one of the meanings of gumdrop is a specific type of indecent exposure - so that may have set off some algorithm; though you'd think the sci fi weapons would have... but there you go

  • Aiijuin GraphicsAiijuin Graphics Posts: 171
    Nath said:
    Aiijuin Graphics said:
    Taoz said:
    Aiijuin Graphics said:
    watchdog79 said:

    I am unable to place an order with PayPal as the payment option. The order consists of a USD 100 Gift Card and this: https://www.daz3d.com/grovebrook-house

    I get the "Your PayPal transaction could not be processed at this time" error message every time I try.

    Can you use Amazon Pay?  I just did, and it worked fine.  
     

    (Actually, I won't ever use PP here again, since they just recently placed one of my orders on hold last week due to suspicious activity with the items Imwas purchasing.  PayPal finally deemed that my order was a security risk, and they reversed the payment and I lost my items.  -- Did I mention that my items were the Gumdrops toon figures and their add-ones?). <--  yeah, no more PayPal here for me.

    I never use paypal here but I know that some use paypal to buy gift cards instead so they can't see what you purchase. 

    Yeah.  I'd understand that reasoning.  
     

    ... I still can't figure how the flagging system at PayPay is programmed... 

    PayPal:  Order #1 Dungeons.  Ok.  Order #2 Sci Fi Weapons and sexy poses.  Ok.  Gumdrops - the original toon figure.  WHAT?!?!  a well, that's just horrid and a threat to our country, internet, and the people of the world.  DENIED!

     

    seriously.

    Apparently according to Urban Dictionary one of the meanings of gumdrop is a specific type of indecent exposure - so that may have set off some algorithm; though you'd think the sci fi weapons would have... but there you go

    Lol. Okay.  That is funny.  With all of the war-related stuff that I buy here using PayPal, you'd think it would have triggered long ago, right?  Anyway, I'll let everyone get back to their regular scheduled store issue thread.

  • watchdog79watchdog79 Posts: 1,026
    Aiijuin Graphics said:
    watchdog79 said:

    I am unable to place an order with PayPal as the payment option. The order consists of a USD 100 Gift Card and this: https://www.daz3d.com/grovebrook-house

    I get the "Your PayPal transaction could not be processed at this time" error message every time I try.

    Can you use Amazon Pay?  I just did, and it worked fine.  
     

    (Actually, I won't ever use PP here again, since they just recently placed one of my orders on hold last week due to suspicious activity with the items Imwas purchasing.  PayPal finally deemed that my order was a security risk, and they reversed the payment and I lost my items.  -- Did I mention that my items were the Gumdrops toon figures and their add-ones?). <--  yeah, no more PayPal here for me.

    I do not think I have an account for Amazon Pay. I prefer PayPal, which is quite safe with two step authentication.

    In my 11 months with Daz store I have never had issues with PayPal. I would blame Daz for the current problem, rather than PayPal.

  • Aiijuin GraphicsAiijuin Graphics Posts: 171
    watchdog79 said:
    Aiijuin Graphics said:
    watchdog79 said:

    I am unable to place an order with PayPal as the payment option. The order consists of a USD 100 Gift Card and this: https://www.daz3d.com/grovebrook-house

    I get the "Your PayPal transaction could not be processed at this time" error message every time I try.

    Can you use Amazon Pay?  I just did, and it worked fine.  
     

    (Actually, I won't ever use PP here again, since they just recently placed one of my orders on hold last week due to suspicious activity with the items Imwas purchasing.  PayPal finally deemed that my order was a security risk, and they reversed the payment and I lost my items.  -- Did I mention that my items were the Gumdrops toon figures and their add-ones?). <--  yeah, no more PayPal here for me.

    I do not think I have an account for Amazon Pay. I prefer PayPal, which is quite safe with two step authentication.

    In my 11 months with Daz store I have never had issues with PayPal. I would blame Daz for the current problem, rather than PayPal.

    No problem.  I actually have a two-step verification with my Amazon account as well.  I use the Authenticator App to unlock every time I log into Amazon to do anything.

  • SummerhorseSummerhorse Posts: 684

    OMG! I was able to use the store, and my debit card today !!!

    Thanks all you daz people and volunteers for all your hard work, you are appreciated!

  • watchdog79watchdog79 Posts: 1,026

    Yay, my order finally came through.

  • nekyonekyo Posts: 57

    I always use Visa or Mastercard gift cards for my purchases - haven't had any issues until the past week. I get the "There was a problem processing your credit card." message - still happening today.

  • arbee999arbee999 Posts: 104

    I know some folks have had issues with DIM and not seeing their products. I have a different one that started yesterday.

    Products show up and download ok, but many of them (15 out the last 30 or so I have downloaded) fail to install. It appears the install process fails on the very first texture file in each product - not sure why - lots of space on the drive, and I can extract the files and install them manually outside of DIM.

    DIM Log extract

    2020-11-14 13:28:46.212 WARNING: QAccessibleWidget::rect: This implementation does not support subelements! (ID 3 unknown for QWidget)
    2020-11-14 13:28:46.332 Installing: 51417-1 : Maria for Victoria 8
    2020-11-14 13:28:52.930 Could not extract file: E:/DAZ/TryMeStudio/content/Runtime/Textures/Virtual_World/VWMaria/VWMaria_Arms_1004.jpg
    2020-11-14 13:28:54.268 Install Failed: Maria for Victoria 8
    2020-11-14 13:28:54.272 WARNING: QAccessibleWidget::rect: This implementation does not support subelements! (ID 2 unknown for QWidget)
    2020-11-14 13:28:54.272 Install Queue Finished: 0 min 7.9 sec
    2020-11-14 13:28:57.941 WARNING: QAccessibleWidget::rect: This implementation does not support subelements! (ID 6 unknown for QWidget)
    2020-11-14 13:28:58.044 Installing: 64727-1 : The Colosseum
    2020-11-14 13:29:29.210 Could not extract file: E:/DAZ/TryMeStudio/content/Runtime/Textures/Protozoon/Colosseum/Arch/Face_Bump.jpg
    2020-11-14 13:29:32.217 Install Failed: The Colosseum
    2020-11-14 13:29:32.226 WARNING: QAccessibleWidget::rect: This implementation does not support subelements! (ID 2 unknown for QWidget)
    2020-11-14 13:29:32.226 Install Queue Finished: 0 min 34.1 sec
    2020-11-14 13:34:25.583 WARNING: QAccessibleWidget::rect: This implementation does not support subelements! (ID 4 unknown for QWidget)
    2020-11-14 13:34:25.667 Installing: 73417-1 : MMX Resource Saver Shaders Collection 2 for Iray
    2020-11-14 13:34:40.651 WARNING: QAccessibleWidget::rect: This implementation does not support subelements! (ID 5 unknown for QWidget)
    2020-11-14 13:34:55.642 Could not extract file: E:/DAZ/TryMeStudio/content/Runtime/Textures/Mattymanx/MMX-RSSCV2/MMX-RSSC2-G1-Eyes-01-D.png
    2020-11-14 13:34:57.195 Install Failed: MMX Resource Saver Shaders Collection 2 for Iray
    2020-11-14 13:34:57.199 WARNING: QAccessibleWidget::rect: This implementation does not support subelements! (ID 2 unknown for QWidget)
    2020-11-14 13:34:57.200 Installing: 50863-1 : PS Onishi for Genesis 8 Female & Victoria 8
    2020-11-14 13:35:00.740 Could not extract file: E:/DAZ/TryMeStudio/content/Runtime/Textures/Pixeluna/PS_Onishi/Fiber_Strand_Dif_00.jpg
    2020-11-14 13:35:01.456 Install Failed: PS Onishi for Genesis 8 Female & Victoria 8
    2020-11-14 13:35:01.458 Install Queue Finished: 0 min 35.7 sec
    2020-11-14 13:35:13.948 WARNING: QAccessibleWidget::rect: This implementation does not support subelements! (ID 3 unknown for QWidget)

     

     

  • TriCounterTriCounter Posts: 590
    edited November 2020

    Can I just get a consensus, my issue is to do with Frida the Viking Outfit for which I have no way to download.  I put this in as technical support rather than sales, would you agree that's the correct route?

    https://www.daz3d.com/dforce-frida-viking-outfit-for-genesis-8-female

    Would I be wrong to now just put a sales support in and ask for a refund?  They say it may take a few weeks for Technical Support to respond, see message below, below.

    The items will not show in DIM, Central or Connect and the product page only has Daz Connect options and the offline package file results in an error.  Just checked and it was later marked as solved but is not.

    {
  "code": "not_found",
  "message": "File with such name does not exist.",
  "status": 404
}

     

    Emma H, Nov 13, 2020, 14:23 MST:

    Our response times are considerably longer than usual. It may take a few weeks to receive a response from our Technical Support Team. We thank you for your patience.

    Daz 3D Customer Support

    Post edited by TriCounter on
  • DAZ_RawbDAZ_Rawb Posts: 817
    edited November 2020
    dortybassa said:

    Can I just get a consensus, my issue is to do with Frida the Viking Outfit for which I have no way to download.  I put this in as technical support rather than sales, would you agree that's the correct route?

    https://www.daz3d.com/dforce-frida-viking-outfit-for-genesis-8-female

    Would I be wrong to now just put a sales support in and ask for a refund?  They say it may take a few for Technical Support to respond, see message below, below.

    The items will not show in DIM, Central or Connect and the product page only has Daz Connect options and the offline package file results in an error

    {
  "code": "not_found",
  "message": "File with such name does not exist.",
  "status": 404
}

     

    Emma H, Nov 13, 2020, 14:23 MST:

    Our response times are considerably longer than usual. It may take a few weeks to receive a response from our Technical Support Team. We thank you for your patience.

    Daz 3D Customer Support

    The right person happened to be online on this weekend afternoon, so this should be fixed very soon.

    Post edited by DAZ_Rawb on
  • TriCounterTriCounter Posts: 590

     

    DAZ_Rawb said:

    The right person happened to be online on this weekend afternoon, so this should be fixed very soon.

    Thank you

  • RangerRickRangerRick Posts: 316
    DAZ_Rawb said:
    dortybassa said:

    Can I just get a consensus, my issue is to do with Frida the Viking Outfit for which I have no way to download.  I put this in as technical support rather than sales, would you agree that's the correct route?

    https://www.daz3d.com/dforce-frida-viking-outfit-for-genesis-8-female

    Would I be wrong to now just put a sales support in and ask for a refund?  They say it may take a few for Technical Support to respond, see message below, below.

    The items will not show in DIM, Central or Connect and the product page only has Daz Connect options and the offline package file results in an error

    {
  "code": "not_found",
  "message": "File with such name does not exist.",
  "status": 404
}

     

    Emma H, Nov 13, 2020, 14:23 MST:

    Our response times are considerably longer than usual. It may take a few weeks to receive a response from our Technical Support Team. We thank you for your patience.

    Daz 3D Customer Support

    The right person happened to be online on this weekend afternoon, so this should be fixed very soon.

     

    Great!  Because I have a ticket open for that product because there were no ZIPs to download.  Just checked and there's a ZIP to download now so it's just a matter of repeating attempts until it succeeds.  Thanks!

     

    Also noticed that the "sku" is still the "name" lowercased instead of the actual SKU.  And the "ordered_at" and "order_id" fields are wrong/null.

     

    {"product_customer_id":"","customer_id":"XXXXXX","product_id":"74493","order_item_id":null,"parent_id":"","ordered_at":"1971-05-25 5:00:00 PM","order_id":null,"name":"Dforce Frida Viking Outfit For Genesis 8 Female","entity_id":"74493","entity_type_id":"","attribute_set_id":"","type_id":"","sku":"dforce frida viking outfit for genesis 8 female","has_options":"","required_options":"","created_at":null,"updated_at":"","increment_id":null,"dim_ready":""},

     

    - Eric

  • TriCounterTriCounter Posts: 590

    https://www.daz3d.com/dforce-frida-viking-outfit-for-genesis-8-female

    She's coming through Connect, DIM, Central and Direct Download for me now :)

  • kyoto kidkyoto kid Posts: 42,013
    blackrain696969 said:

    Please don't do sales if the site is not working properly, Some interactive licensing purchase's are not displaying and there should be a description of the content for each interactive license purchased in the receipt of order. 20 years you say you been in business yet the invoice system stinks, please fix this immediately and have accurate product discriptions for all purchased items. That includes all Licenses tied to Bundles as licensing a bundle include all content in that bundle, some bundles are not showing the content listed in the bundle as interactive when clicked on seperately which it should state you already own an interactive license for, otherwise don't sell bundles because there would be no benefit too them when it comes to licensing..

     

    It always worked before when i purchased a bundle and then bought an interactive license for that bundle that all content showed as interactive on my library list and when clicked on at the store page.

    You can easily buy double licensing if your not careful it's very desceptive, it should state you own this license through this bundle.

    ...actually the sale was proceding just fine until the store/site update rollout.

  • N-RArtsN-RArts Posts: 1,606
    edited November 2020

    And I can't order with Paypal, again! 

    Before anyone says anything, I can't use any other payment methods because I've just used the last of my money.

    Yet again, I've missed out on loads of items. 

    I'm glad this sale is finished. It's been a joke since SY's products (in PC+FAD) were removed from it a few weeks ago.

     

    Post edited by N-RArts on
  • dawnbladedawnblade Posts: 1,723

    I still can't use the "Hide Items I Own" and "Only Show PC+" filters, when I search for anything? They only work on the main shop page.

    Searched for "house" and nothing happens when I click the filters, so I can't see what I own. Search results count is wrong too. Says 175 but only 75 are there.

    Chrome on Android and PC (Win10)

     

  • Mark_e593e0a5Mark_e593e0a5 Posts: 1,602

    So, if resolving tickets do take longer, will the 30 days returm policy extended? Otherwise, I will return each and every item having issues before the 30 days deadline hits me.

  • fixmypcmikefixmypcmike Posts: 19,705
    dawnblade said:

    I still can't use the "Hide Items I Own" and "Only Show PC+" filters, when I search for anything? They only work on the main shop page.

    Searched for "house" and nothing happens when I click the filters, so I can't see what I own. Search results count is wrong too. Says 175 but only 75 are there.

    Chrome on Android and PC (Win10)

    Try changing items per page to 60 or 120.

     

  • fixmypcmikefixmypcmike Posts: 19,705
    kyoto kid said:

    ...actually the sale was proceding just fine until the store/site update rollout.

    You mean the way every single day there were numerous things not working and Jack and the web guys were spending all day fixing things?  How quickly we forget.

  • dawnbladedawnblade Posts: 1,723
    barbult said:
    AllenArt said:
    barbult said:

    After a store search, the Hide Items I Own box does nothing for me in either Chrome or Firefox. I tried two different computers. Products I own are always hidden in store search results for me.

    Hmm...works for me on 64 bit FF, 32 bit FF and Chrome. No wonder this has been such a frustrating, hair-pulling experience.

    @AllenArt Laurie, I think I found a clue. I always have Items per Page set to All, If I change it to 60, the Hide Items I Own starts to work. If I set it back to All, Hide Items I Own fails again. 

    Great find!! Thank you @barbult! yes

  • fixmypcmikefixmypcmike Posts: 19,705
    Mark_e593e0a5 said:

    So, if resolving tickets do take longer, will the 30 days returm policy extended? Otherwise, I will return each and every item having issues before the 30 days deadline hits me.

    I haven't had an issue returning items for store credit if I submitted a ticket, either a refund request or a technical issue which eventually led to a refund request, as long as the original ticket was submitted within 30 days.  That's returning for store credit -- I understand there are constraints if you want them refunded to the original payment method.

This discussion has been closed.