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!! Store Issues - Known Problems - Please Read !!

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  • NiffgorNiffgor Posts: 53
    DAZ_Jon said:
    Summerhorse said:
    DAZ_Jon said:
    Summerhorse said:
    Niffgor said:
    Summerhorse said:

    Cart is going to an oops page today...relogged and cleared cache- still oops

    Ditto...

    2.30pm now in Phoenix and cart is still- oops, chameleon- can someone at Daz please note if this will be fixed today?

    It has been 10 days ( filed Nov. 2) since I filed a ticket about being unable to pay using my debit card- even though it works fine to pay through Amazon. I've had responses from daz but none of their suggestions have worked... but now I can't even pay with Amazon, since I can no longer access my cart.

    What URL are you hitting when you click on the cart and get the Ooops chameleon? That oops chameleon is for 404 errors, meaning page not found. The cart, which is at https://www.daz3d.com/checkout/cart should never generate that sort of error. So it could be that from where you're clicking from it isn't generating the URL properly, or potentially a browser plugin that modifies links that could be messing with it. If you go to the aforementioned URL directly, do you get the chameleon?

    I do not use any add ons. I am right on the normal Daz sales page. I click on an item and add it to my cart. i click on the cart shaped icon in the top right corner ( same as I have done for years) and it goes to oops page with the chameleon.

     

    Niffgor said:
    DAZ_Jon said:
    Summerhorse said:
    Niffgor said:
    Summerhorse said:

    Cart is going to an oops page today...relogged and cleared cache- still oops

    Ditto...

    2.30pm now in Phoenix and cart is still- oops, chameleon- can someone at Daz please note if this will be fixed today?

    It has been 10 days ( filed Nov. 2) since I filed a ticket about being unable to pay using my debit card- even though it works fine to pay through Amazon. I've had responses from daz but none of their suggestions have worked... but now I can't even pay with Amazon, since I can no longer access my cart.

    What URL are you hitting when you click on the cart and get the Ooops chameleon? That oops chameleon is for 404 errors, meaning page not found. The cart, which is at https://www.daz3d.com/checkout/cart should never generate that sort of error. So it could be that from where you're clicking from it isn't generating the URL properly, or potentially a browser plugin that modifies links that could be messing with it. If you go to the aforementioned URL directly, do you get the chameleon?

    Now it is not even "OOPS" anymore, it is this i get:

    "The server experienced an error: 3175745506366470758"

    Without knowing what the URL is that you're getting that error on, no one can really help, whether it is customer support in a ticket, or some devs that are browsing the forums. 

    This URL: https://www.daz3d.com/checkout/cart

    That Message: The server experienced an error: 4751997750760398084 (number is changing each time I try)

  • barbultbarbult Posts: 26,292
    Niffgor said:
    DAZ_Jon said:
    Summerhorse said:
    DAZ_Jon said:
    Summerhorse said:
    Niffgor said:
    Summerhorse said:

    Cart is going to an oops page today...relogged and cleared cache- still oops

    Ditto...

    2.30pm now in Phoenix and cart is still- oops, chameleon- can someone at Daz please note if this will be fixed today?

    It has been 10 days ( filed Nov. 2) since I filed a ticket about being unable to pay using my debit card- even though it works fine to pay through Amazon. I've had responses from daz but none of their suggestions have worked... but now I can't even pay with Amazon, since I can no longer access my cart.

    What URL are you hitting when you click on the cart and get the Ooops chameleon? That oops chameleon is for 404 errors, meaning page not found. The cart, which is at https://www.daz3d.com/checkout/cart should never generate that sort of error. So it could be that from where you're clicking from it isn't generating the URL properly, or potentially a browser plugin that modifies links that could be messing with it. If you go to the aforementioned URL directly, do you get the chameleon?

    I do not use any add ons. I am right on the normal Daz sales page. I click on an item and add it to my cart. i click on the cart shaped icon in the top right corner ( same as I have done for years) and it goes to oops page with the chameleon.

     

    Niffgor said:
    DAZ_Jon said:
    Summerhorse said:
    Niffgor said:
    Summerhorse said:

    Cart is going to an oops page today...relogged and cleared cache- still oops

    Ditto...

    2.30pm now in Phoenix and cart is still- oops, chameleon- can someone at Daz please note if this will be fixed today?

    It has been 10 days ( filed Nov. 2) since I filed a ticket about being unable to pay using my debit card- even though it works fine to pay through Amazon. I've had responses from daz but none of their suggestions have worked... but now I can't even pay with Amazon, since I can no longer access my cart.

    What URL are you hitting when you click on the cart and get the Ooops chameleon? That oops chameleon is for 404 errors, meaning page not found. The cart, which is at https://www.daz3d.com/checkout/cart should never generate that sort of error. So it could be that from where you're clicking from it isn't generating the URL properly, or potentially a browser plugin that modifies links that could be messing with it. If you go to the aforementioned URL directly, do you get the chameleon?

    Now it is not even "OOPS" anymore, it is this i get:

    "The server experienced an error: 3175745506366470758"

    Without knowing what the URL is that you're getting that error on, no one can really help, whether it is customer support in a ticket, or some devs that are browsing the forums. 

    This URL: https://www.daz3d.com/checkout/cart

    That Message: The server experienced an error: 4751997750760398084 (number is changing each time I try)

    That URL works perfectly for me and opens the shopping cart page, so it is not a universal problem.

  • TaozTaoz Posts: 10,270
    edited November 2020


    I have some products which won't load in my Product Library, so I checked the library data for these and found some issues.  So I wrote an app that will scan all products in the library for errors and create a report like the one below.   If anyone's interested in checking their libraries (I think the report data will make it easier for the devs to fix the issues) I can put the app (Windows only, sorry) up for download.

    Currently it's checking these fields:

    product_id, entity_id, sku, name

    - the first three all contains the same value which is the product SKU.

    I found these issues in my own library:

    [these have a trailing space in the SKU, apparently that doesn't prevent them from loading in the library (but would be a good idea to fix anyway, for consistency)]
    "14903 ","14903 ","14903 ","Elements Hair For Genesis"
    "15274 ","15274 ","15274 ","Frankie Von Stein"
    "15713 ","15713 ","15713 ","Turtleneck Sweater Dress"
    "15494 ","15494 ","15494 ","Destroyed City"
    "33805 ","33805 ","33805 ","South Beach Deco Redux"

    [this one contains a leading space in the SKU which prevents it from loading in the library]
    " 35651"," 35651"," 35651","West Park Nursery Props Clinical"

    [this one looks OK but the SKU contains an invisible control character, apparently that doesn't prevent it from loading in the library (but would be a good idea to fix anyway, for consistency)]
    "35649","35649","35649","West Park Nursery Props"

    [these two are OK I guess, just have non-standard SKUs]
    "123gc","123gc","123gc","Daz 3d Gift Card"
    "pc-annual","pc-annual","pc-annual","Platinum Club Plus Annual Membership"

    [these (all products purchased after the store update) all have product names instead of SKUs in the SKU fields which prevents them from loading in the library]
    "oikos master room","oikos master room","oikos master room","Oikos Master Room"
    "monaco bedroom","monaco bedroom","monaco bedroom","Monaco Bedroom"
    "carra for genesis 8 female","carra for genesis 8 female","carra for genesis 8 female","Carra For Genesis 8 Female"
    "fg medieval props","fg medieval props","fg medieval props","Fg Medieval Props"
    "all american moves","all american moves","all american moves","All American Moves"
    "football animations for genesis 8","football animations for genesis 8","football animations for genesis 8","Football Animations For Genesis 8"
    "stylized animations for genesis 8","stylized animations for genesis 8","stylized animations for genesis 8","Stylized Animations For Genesis 8"
    "baseball animations for genesis 8","baseball animations for genesis 8","baseball animations for genesis 8","Baseball Animations For Genesis 8"
    "variety gun pack animations 1 for genesis 8","variety gun pack animations 1 for genesis 8","variety gun pack animations 1 for genesis 8","Variety Gun Pack Animations 1 For Genesis 8"
    "variety gun pack animations 2 for genesis 8","variety gun pack animations 2 for genesis 8","variety gun pack animations 2 for genesis 8","Variety Gun Pack Animations 2 For Genesis 8"
    "rock band animations for genesis 8","rock band animations for genesis 8","rock band animations for genesis 8","Rock Band Animations For Genesis 8"
    "everyday motion","everyday motion","everyday motion","Everyday Motion"
    "yoga animations for genesis 8","yoga animations for genesis 8","yoga animations for genesis 8","Yoga Animations For Genesis 8"
    "working from home animations for genesis 8","working from home animations for genesis 8","working from home animations for genesis 8","Working From Home Animations For Genesis 8"
    "conversational animations for genesis 8","conversational animations for genesis 8","conversational animations for genesis 8","Conversational Animations For Genesis 8"
    "everyday movement animations for genesis 8","everyday movement animations for genesis 8","everyday movement animations for genesis 8","Everyday Movement Animations For Genesis 8"
    "dancing animations for genesis 8","dancing animations for genesis 8","dancing animations for genesis 8","Dancing Animations For Genesis 8"

    Post edited by Taoz on
  • c.loth19756425567c.loth19756425567 Posts: 69

    Hello,

    sorry for quoting myself. I know that DAZ support is probably currently swamped, and that's okay, I can wait. However, as something is obviously broken with my product list I would like to know at the very least, if I buy products today, will they get added to my "inventory", or will they be lost in some void? I just want to make sure before spending money...

    Best regards

     

    cloth1975 said:

     

    Hello,

    yesterday and today I was installing my new system and reinstalling all my DAZ products. In the midst of installing, suddenly all queued downloads instantly went to "Download failed", and I get the following messages in the DIM log:

    2020-11-12 16:48:57.046 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit2020-11-12 16:49:01.200 	Json Parser (1,1): Syntax error - expected '{' or '['2020-11-12 16:49:01.200 Unable to parse purchased products2020-11-12 16:49:01.207 Current Account: Account2020-11-12 16:49:04.480 Installed Packages: 1114 : 185.7 GB2020-11-12 16:49:04.492 Network Error during authentication.2020-11-12 16:49:04.492 	Json Parser (1,1): Syntax error - expected '{' or '['2020-11-12 16:49:04.492 Unable to parse purchased products2020-11-12 16:49:04.492 Invalid JSON formatting while processing purchased items.

    None of my uninstalled products is displayed. Is this a problem on my side (seems the  first JSON error appears after connecting to Postgres) or is this error on the remote side? Anything I can do?

    Best regards

     

     

     

  • TaozTaoz Posts: 10,270
    cloth1975 said:

    Hello,

    sorry for quoting myself. I know that DAZ support is probably currently swamped, and that's okay, I can wait. However, as something is obviously broken with my product list I would like to know at the very least, if I buy products today, will they get added to my "inventory", or will they be lost in some void? I just want to make sure before spending money...

    Best regards

     

    cloth1975 said:

     

    Hello,

    yesterday and today I was installing my new system and reinstalling all my DAZ products. In the midst of installing, suddenly all queued downloads instantly went to "Download failed", and I get the following messages in the DIM log:

    2020-11-12 16:48:57.046 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit2020-11-12 16:49:01.200 	Json Parser (1,1): Syntax error - expected '{' or '['2020-11-12 16:49:01.200 Unable to parse purchased products2020-11-12 16:49:01.207 Current Account: Account2020-11-12 16:49:04.480 Installed Packages: 1114 : 185.7 GB2020-11-12 16:49:04.492 Network Error during authentication.2020-11-12 16:49:04.492 	Json Parser (1,1): Syntax error - expected '{' or '['2020-11-12 16:49:04.492 Unable to parse purchased products2020-11-12 16:49:04.492 Invalid JSON formatting while processing purchased items.

    None of my uninstalled products is displayed. Is this a problem on my side (seems the  first JSON error appears after connecting to Postgres) or is this error on the remote side? Anything I can do?

    Best regards

     

     

    I doubt very much you will lose anything, you may just have to wait until any download problems etc. there might be will be fixed.  I've purchased stuff every day since the store update and I'm not worried, you get a receipt for everything by email plus one in your account, so you can prove what you have purchased. 

  • CurlyMacCurlyMac Posts: 39

    Another day, same failed downloads and blank product links.  This is getting tiring. frown

  • SmoovArtSmoovArt Posts: 57
    crashworship said:

    A recent purchase when through, not without issues and it took awhile but at least with the proper sale discount, but then using DIM to download and install, I get a "Download Failed!" message. An attempt to manually download and install the files is TAKING FOREVER and some of the downloads have completely stalled.

    I'm gonna just come out and say it but the recent store update has been anything but an improvement. Buying and installing has never been completely without issues but this is by far the worst I've ever seen.

    I can't download recent purchases from my Product Library. I won't be making any more purchases until the correct this mess.  

     

  • Richard HaseltineRichard Haseltine Posts: 108,417
    CurlyMac said:

    Another day, same failed downloads and blank product links.  This is getting tiring. frown

    Which download methods, and which links? Can you reach the products by going to the Product Library page directly?

  • TriCounterTriCounter Posts: 586
    Richard Haseltine said:
    CurlyMac said:

    Another day, same failed downloads and blank product links.  This is getting tiring. frown

    Which download methods, and which links? Can you reach the products by going to the Product Library page directly?

    Richard.  I've had a ticket in for Frida https://www.daz3d.com/dforce-frida-viking-outfit-for-genesis-8-female for 2 days now, I get that it's hectic.  My Order Confirmation with the outfit on never arrived and there seems to be no way to download.  The Product Library page just says Daz Connect and has no Manual Download link.  Not coming through Connect, Central etc..

    Not really sure they should still have the sales page up if it's not real.

  • darkguyver1994_a1285f4265darkguyver1994_a1285f4265 Posts: 142
    edited November 2020

    Yet another day without access to the cart

    Post edited by darkguyver1994_a1285f4265 on
  • nonesuch00nonesuch00 Posts: 18,763
    cheelong72 said:

    Give up AGAIN for today.

    At least Daz fixed something regarding the Interactive License, although I question the priority. =)

    cheelong72 said:

    Hi, it's 3AM+ my time again and second day of 20% discount for PA Interactive License not working.

    I sound like a broken record... but buying 100 Interactive License will save me $200 and that's something to sound like a broken record about, IMHO.

    I'll call it quits for today, again and no PA items for me again. I think it'd be a bigger matter for the PAs than me missing a deal.

    Edit: Attachment added for reference

     

    Those are all DAZ Originals Interactive Licenses that you have in your cart. They were already working. It's the PA Interactive Licenses that should of been discounted to $8 each with 2 Debut New items in your cart but weren't. I just checked & they are still $10 & missing the extra 20% discount if you have 2 or more Debut New items in your cart.

  • CurlyMacCurlyMac Posts: 39
    Richard Haseltine said:
    CurlyMac said:

    Another day, same failed downloads and blank product links.  This is getting tiring. frown

    Which download methods, and which links? Can you reach the products by going to the Product Library page directly?

    @Richard Haseltine, it's a manual download and the file is How to Sculpt a Face in ZBrush (file 1of4) ... file is just over 1GB and fails every time (sometimes right off the bat, other times it varies).  In addition to this, I have three new purchases that show up in my Product Library but won't show any download links.

  • jcbunnjcbunn Posts: 271

    Tarian Outfit for Genesis 8 Female(s)

    download failed

    download failed

    download failed

    try from product library page...

    download failed

    download failed

    download failed

  • SummerhorseSummerhorse Posts: 684
    edited November 2020

    I get this error code from trying to acess my cart ;

    The server experienced an error: 894385949183117216

    This is the page info at the top when showing the cart error;   https://www.daz3d.com/checkout/cart

    I opened Daz store in Firefox and google Chrome- same issue that I can not open, clear, or pay for anything in the cart- but I can add to it.

    I went to my account and wsa able to delete my addresse( which was correct) and then added it back. Still unable to check the cart out. It gave this error :

    The server experienced an error: 1874068156324778273

    Edit that I have no add ons for daz or the browser

    I tried this on my desktop and my laptop- so I do not think it is on 'my' end.

    Post edited by Summerhorse on
  • Richard HaseltineRichard Haseltine Posts: 108,417
    jcbunn said:

    Tarian Outfit for Genesis 8 Female(s)

    download failed

    download failed

    download failed

    try from product library page...

    download failed

    download failed

    download failed

    I don't have frida or the ZBrush tutorial, but I do have this one - and for me it downloads from the product page. There obviously are issues - about half of the aniamted pose sets from yestrday and the day before won't install through Connect for me - but which files are problematic does seem to vary from user to user. In general, if a download is failing please open a support ticket (if you haven't) so that daz can get a picture of the issue and, we may hope, roll out a general solution.

  • cheelong72cheelong72 Posts: 97

    Yeah, that post was just to congradulate DAZ for fixing the missing icon for Interactive License =D

    The PA Interactive License has not been giving 20% discount for 3 consecutive days now. I've been notifying here and there, to no avail. So my very long PA wishlist is on hold. Might as well inform Daz about this issue here, again.

    DAZ, please help give 20% discount for PA interactive license already! It's been 3 days already =O

    Also, the gift card is being maxed out at $500. Is this intentional? Before the new store, it was higher.

    Thanks.

    nonesuch00 said:
    cheelong72 said:

    Give up AGAIN for today.

    At least Daz fixed something regarding the Interactive License, although I question the priority. =)

    cheelong72 said:

    Hi, it's 3AM+ my time again and second day of 20% discount for PA Interactive License not working.

    I sound like a broken record... but buying 100 Interactive License will save me $200 and that's something to sound like a broken record about, IMHO.

    I'll call it quits for today, again and no PA items for me again. I think it'd be a bigger matter for the PAs than me missing a deal.

    Edit: Attachment added for reference

     

    Those are all DAZ Originals Interactive Licenses that you have in your cart. They were already working. It's the PA Interactive Licenses that should of been discounted to $8 each with 2 Debut New items in your cart but weren't. I just checked & they are still $10 & missing the extra 20% discount if you have 2 or more Debut New items in your cart.

     

    interactiveLicenseNOK_3rdDay.JPG
    712 x 508 - 60K
    giftCard500max.JPG
    722 x 732 - 50K
    giftCard1000.JPG
    440 x 533 - 75K
  • CricketCricket Posts: 477

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

  • rmrf2003rmrf2003 Posts: 23

    Unable to download

    https://www.daz3d.com/downloader/customer/files/prod/45785/file/69249/IM00045785-01_TeenJosie8.zip

    https://sdn.daz3d.com/file/dazsdn/p/03/51303/zip/1601201036/IM00051303-01_YoungMintoanddForceMintoOutfitforGenesis8Females1of2.zip?auth=1605281540-DV6B1k94gUaorEiJjb+jf1AvvxJecSXSRKEI5Qo/njE=

     

    Transfert start fine and the stop in fail error. Problem is with servers. Seems daz network is not able to manages all connections from outside ! its a bandwith problem !!!!!!!

  • Peter WadePeter Wade Posts: 1,671

    If anyone is having problems with products listed in their library that don't got to download pages when you click them here is a trick that works for me.

        Find the SKU number of the product you are trying to download.

        Click on anything that does give a download page. You should see a URL in the address bar that ends in prod_n, where n is an SKU number 

        Type over the number replacing it with the SKU number of the product you want to download and press return.

    When DIM wasn't working for me this was the only way I could download some products. DIM now works for me but I think some people are still having problems with it.

  • CurlyMacCurlyMac Posts: 39

    Tickets have been previously logged on these issues, Richard ... just waiting (not so patiently) for resolution. wink

  • rmrf2003rmrf2003 Posts: 23
    CurlyMac said:

    Tickets have been previously logged on these issues, Richard ... just waiting (not so patiently) for resolution. wink

    I cant open ticket to sale support !!!!!

    What the HELL !!!!!!!!!!!

  • darkguyver1994_a1285f4265darkguyver1994_a1285f4265 Posts: 142
    Summerhorse said:

    I get this error code from trying to acess my cart ;

    The server experienced an error: 894385949183117216

    This is the page info at the top when showing the cart error;   https://www.daz3d.com/checkout/cart

    I opened Daz store in Firefox and google Chrome- same issue that I can not open, clear, or pay for anything in the cart- but I can add to it.

    I went to my account and wsa able to delete my addresse( which was correct) and then added it back. Still unable to check the cart out. It gave this error :

    The server experienced an error: 1874068156324778273

    Edit that I have no add ons for daz or the browser

    I tried this on my desktop and my laptop- so I do not think it is on 'my' end.

    On the bright side to all this, DAZ isn't releasing anything cool right now. The downside...I was working on a professional project and am in limbo waiting on my cart to work so I can grab some items I needed. 

  • xyer0xyer0 Posts: 6,347
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    @Criket Try this https://www.daz3d.com/giftcard/customer and input your code.

  • Richard HaseltineRichard Haseltine Posts: 108,417
    rmrf2003 said:
    CurlyMac said:

    Tickets have been previously logged on these issues, Richard ... just waiting (not so patiently) for resolution. wink

    I cant open ticket to sale support !!!!!

    What the HELL !!!!!!!!!!!

    Have you reached tghe ZenDesk page? Clicked the Sign In link at top-right? What exactly happens?

  • KI3KI3 Posts: 38
    This thread was helpful to see that I'm not alone in my issues. Currently sitting on a ticket for a large purchase that I have nothing, nothing at all except PayPal paid confirmation. So if you encountering this, you're not alone. I feel for Daz team as the upcomimg sales season isn't going to make their job easier. Although I can see the hesitation to purchase more until your current issue is resolved. Money being lost for sure.
  • TaozTaoz Posts: 10,270
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

  • rmrf2003rmrf2003 Posts: 23
    Richard Haseltine said:
    rmrf2003 said:
    CurlyMac said:

    Tickets have been previously logged on these issues, Richard ... just waiting (not so patiently) for resolution. wink

    I cant open ticket to sale support !!!!!

    What the HELL !!!!!!!!!!!

    Have you reached tghe ZenDesk page? Clicked the Sign In link at top-right? What exactly happens?

    What is the ZenPage ???? I click on the Sign link and it sign me ?????????????????????????????????????

  • CricketCricket Posts: 477
    Taoz said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    Yes, nothing happens when you input the code but this is normal - check your Store Credit page and you will probably see that the amount has been added (the data is still a bit messed up but "Your current balance" on top should be correct).

    My balance still shows as $0.00

  • CricketCricket Posts: 477
    xyer0 said:
    Criket said:

    Don't know if this has been mentioned, and I'm too lazy to check 50 pages. I purchased a gift card - I received the confirmation e-mail with the gift card code, but when I click on the code it brings me to the log-in screen - even though I'm already logged in. If I try entering the code manually, nothing happens. I submitted a ticket, but was wondering if anyone else had this happen?

    @Criket Try this https://www.daz3d.com/giftcard/customer and input your code.

    I tried that - still shows a zero balance.

  • Richard HaseltineRichard Haseltine Posts: 108,417
    rmrf2003 said:
    Richard Haseltine said:
    rmrf2003 said:
    CurlyMac said:

    Tickets have been previously logged on these issues, Richard ... just waiting (not so patiently) for resolution. wink

    I cant open ticket to sale support !!!!!

    What the HELL !!!!!!!!!!!

    Have you reached tghe ZenDesk page? Clicked the Sign In link at top-right? What exactly happens?

    What is the ZenPage ???? I click on the Sign link and it sign me ?????????????????????????????????????

    When you click Contact us on the Help page it takes you to Zendesk, rather than a page on the Daz site. There is a Sign In button at top-right.

This discussion has been closed.