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!! Store Issues - Known Problems - Please Read !!

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  • TaozTaoz Posts: 10,282

    Looks like broken downloads in DIM finally has been fixed, not seeing any anymore, even with huge files.

  • Stretch65Stretch65 Posts: 172

    I'm STILL NOT ABLE to perform an off-line installation of any DAZ Connect packages.  Each time I try it, my log file has the following lines added:

    2020-11-12 15:36:33.154 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Unknown exception in runNextTask-runTask.
    2020-11-12 15:36:40.222 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0

    When is this going to be fixed?

     

  • eric suscheric susch Posts: 135

    For the past week I've had trouble adding things to my wishlist occasionaly.  It seems to be random.  Most times it works. I'm clicking the heart on the product page.  I get the error "You must login to add items to your wishlist" even though I'm logged in.  It just happened to me on this page:

    https://www.daz3d.com/suv-chase-scene-poses-for-genesis-8

    Other product pages work fine.

    Possibly related: The little man who turns blue in the upper right is sometimes white even though I'm logged in.  This used to happen all the time years ago on the old site.  Not a problem for a long time but started again when the new site went online.  This seems more a display issue.  When I click the man the drop down shows I'm still logged in.

  • Robert FreiseRobert Freise Posts: 4,615
    eric susch said:

    For the past week I've had trouble adding things to my wishlist occasionaly.  It seems to be random.  Most times it works. I'm clicking the heart on the product page.  I get the error "You must login to add items to your wishlist" even though I'm logged in.  It just happened to me on this page:

    https://www.daz3d.com/suv-chase-scene-poses-for-genesis-8

    Other product pages work fine.

    Possibly related: The little man who turns blue in the upper right is sometimes white even though I'm logged in.  This used to happen all the time years ago on the old site.  Not a problem for a long time but started again when the new site went online.  This seems more a display issue.  When I click the man the drop down shows I'm still logged in.

    Been getting that as well. 

    I've gone to just putting the item in the cart and moving it from the cart to my wishlist

  • SpottedKittySpottedKitty Posts: 7,232
    eric susch said:
    Possibly related: The little man who turns blue in the upper right is sometimes white even though I'm logged in.

    Not just "related", that is the problem. It's a known glitch, apparently — I've been bitten by it at least once while trying to start browsing the forums. Refresh the page a few times and it should fix itself.

    Okay, maybe more than just a few times.

    Eventually...  

  • FastestDogInTheDistrictFastestDogInTheDistrict Posts: 34

    Store front > Platinum Club + > Shop All PC+ Items tab = "OOPS" chameleon.

     

    Not sure if this is a known issue or not, thought maybe I should report it here.

  • LeanaLeana Posts: 12,855
    FastestDogInTheDistrict said:

    Store front > Platinum Club + > Shop All PC+ Items tab = "OOPS" chameleon.

     

    Not sure if this is a known issue or not, thought maybe I should report it here.

    Yes, it's a known issue.

  • alex86firealex86fire Posts: 1,130
    edited November 2020

    I'm having problems paying with my Revolut card. It gives me the error : 

      • An error occurred while processing this transaction

    I think this is a new store related issue as until now I was paying with store credit.

    On the Revolut side I see a 0 value order with status Pending.

    Post edited by alex86fire on
  • scorpioscorpio Posts: 8,533
    TBorNot said:
    scorpio said:
    TBorNot said:

    It's nice that DAZ is allowing unlimited use of the monthly coupons in the Platinum Plus Club.

    They are?

    Probably not on purpose.  :-)  

    Just tried and its not letting me use it again.

  • TBorNotTBorNot Posts: 375
    edited November 2020
    scorpio said:

    Just tried and its not letting me use it again.

    Which browser?

    Darn, it's been fixed!  :-)

     

    Post edited by TBorNot on
  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,859
    TBorNot said:
    scorpio said:

    Just tried and its not letting me use it again.

    Which browser?

    Darn, it's been fixed!  :-)

     

    Are you referring to like the initial rollout? I don't think this has been a thing for a while has it?

  • ColinFrenchColinFrench Posts: 649
    dawnblade said:

    Not sure if this applies to you, but when I checked my address after the website conversion, it was marked as an alternate address, with no default or billing addresses.

    So I added new default and billing addresses, deleted the alternate, checked out and then I started receiving order confirmation emails, albeit a week late sometimes.

    Thanks for the tip, my profile was changed in the same way.

    BTW, when adding a new address, the country drop-down is unsorted. Makes it more difficult to find something if it's not in alphabetical order. I know, just a small thing compared to all the other stuff happening with the new store, but thought I'd mention it for eventual clean-up.

  • sandraylnsandrayln Posts: 43
    Robert Freise said:
    eric susch said:

    For the past week I've had trouble adding things to my wishlist occasionaly.  It seems to be random.  Most times it works. I'm clicking the heart on the product page.  I get the error "You must login to add items to your wishlist" even though I'm logged in.  It just happened to me on this page:

    https://www.daz3d.com/suv-chase-scene-poses-for-genesis-8

    Other product pages work fine.

    Possibly related: The little man who turns blue in the upper right is sometimes white even though I'm logged in.  This used to happen all the time years ago on the old site.  Not a problem for a long time but started again when the new site went online.  This seems more a display issue.  When I click the man the drop down shows I'm still logged in.

    Been getting that as well. 

    I've gone to just putting the item in the cart and moving it from the cart to my wishlist

    Still seeing this as well.  If you just reload the page, typically it'll let you add it to the cart then.  I've had a couple where I had to go as far as to do a shift+reload, but generally just a plain old reload will let you add it to the wishlist.

  • TriCounterTriCounter Posts: 590

    Still Can't get Frida Outfit downloaded, I've had a ticket in since yesterday and updated today as the Order Confirmation email didn't arrive for this one either.

    https://www.daz3d.com/dforce-frida-viking-outfit-for-genesis-8-female

    I have 2 errors with Daz Connect but they are for two different products (Fast Food and Delta Outfit but these are already downloaded)

  • darkguyver1994_a1285f4265darkguyver1994_a1285f4265 Posts: 142

    Still can't access my cart. Sent a trouble ticket. 

  • Robert FreiseRobert Freise Posts: 4,615
    sandrayln said:
    Robert Freise said:
    eric susch said:

    For the past week I've had trouble adding things to my wishlist occasionaly.  It seems to be random.  Most times it works. I'm clicking the heart on the product page.  I get the error "You must login to add items to your wishlist" even though I'm logged in.  It just happened to me on this page:

    https://www.daz3d.com/suv-chase-scene-poses-for-genesis-8

    Other product pages work fine.

    Possibly related: The little man who turns blue in the upper right is sometimes white even though I'm logged in.  This used to happen all the time years ago on the old site.  Not a problem for a long time but started again when the new site went online.  This seems more a display issue.  When I click the man the drop down shows I'm still logged in.

    Been getting that as well. 

    I've gone to just putting the item in the cart and moving it from the cart to my wishlist

    Still seeing this as well.  If you just reload the page, typically it'll let you add it to the cart then.  I've had a couple where I had to go as far as to do a shift+reload, but generally just a plain old reload will let you add it to the wishlist.

    No problem putting it in the cart just in the wishlist, had tied reloading the page but it didn't work, so I've just gone straight to adding them to the cart when I see the little white guy and then to the wishlist

  • SummerhorseSummerhorse Posts: 684

    Cart is going to an oops page today...relogged and cleared cache- still oops

  • barbultbarbult Posts: 26,414

    It looks like Marketing Team Daz (DAZ3D Help Center) is closing every help request that has the words "JSON error". They just marked one of mine from February 2019 as "solved" when the error in the reported file has nothing to do with the new store or DIM issues. I did try uninstalling the product, deleting the package, redownloading the package and reinstalling, but the bad file has not been changed at all and the JSON error persists. 

  • c.loth19756425567c.loth19756425567 Posts: 71

    Hello,

    yesterday and today I was installing my new system and reinstalling all my DAZ products. In the midst of installing, suddenly all queued downloads instantly went to "Download failed", and I get the following messages in the DIM log:

    2020-11-12 16:48:57.046 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit2020-11-12 16:49:01.200 	Json Parser (1,1): Syntax error - expected '{' or '['2020-11-12 16:49:01.200 Unable to parse purchased products2020-11-12 16:49:01.207 Current Account: Account2020-11-12 16:49:04.480 Installed Packages: 1114 : 185.7 GB2020-11-12 16:49:04.492 Network Error during authentication.2020-11-12 16:49:04.492 	Json Parser (1,1): Syntax error - expected '{' or '['2020-11-12 16:49:04.492 Unable to parse purchased products2020-11-12 16:49:04.492 Invalid JSON formatting while processing purchased items.

    None of my uninstalled products is displayed. Is this a problem on my side (seems the  first JSON error appears after connecting to Postgres) or is this error on the remote side? Anything I can do?

    Best regards

     

     

  • TaozTaoz Posts: 10,282
    edited November 2020

    There's something odd with the Product Library when using IE11:

    If you don't use the filter, loading products from the list works fine.

    If you use the filter, loading products works fine if there are many hits, but if there only are a few, it gets incredibly slow and you may get a notice from IE asking if you want to disable a slow running script.

     

    Post edited by Taoz on
  • tsaristtsarist Posts: 1,638
    I don't see this written anywhere, but I miss this feature...

    On a product page for any item that required another item to function, there used to be a slot that said "required" or something of the kind. It would list the item & tell you if you owned that other product. You could click on it & you'd go to that product page.

    I don't know if it's a site "problem" or an oversight.

    I DO know that feature was incredibly helpful & very much wish this would be fixed.
  • movidamovida Posts: 55
    tsarist said:
    I don't see this written anywhere, but I miss this feature...

     

    On a product page for any item that required another item to function, there used to be a slot that said "required" or something of the kind. It would list the item & tell you if you owned that other product. You could click on it & you'd go to that product page.

     

    I don't know if it's a site "problem" or an oversight.

     

    I DO know that feature was incredibly helpful & very much wish this would be fixed.

    seconded

  • NovicaNovica Posts: 23,925

    Again, sorry if this has been mentioned- but the bundle isn't showing on the bundle page whether I own the separate items or not, I have to click each one to see purchased or not. Real pain. 

     

  • Charlie JudgeCharlie Judge Posts: 13,315
    Novica said:

    Again, sorry if this has been mentioned- but the bundle isn't showing on the bundle page whether I own the separate items or not, I have to click each one to see purchased or not. Real pain. 

     

    It is for me. Do you have the updated DAZ Deals browser plugin?

  • SylvanSylvan Posts: 2,719

    Not sure if this is related to the roll-out, but my DIM isn't always showing my products. It has been doing this on and off for the last few days.
    It does show the items that have already been installed.

  • Philippi_ChildPhilippi_Child Posts: 663

    Still "OOPs" plat club pagewink

  • cheelong72cheelong72 Posts: 97
    edited November 2020

    Hi, it's 3AM+ my time again and second day of 20% discount for PA Interactive License not working.

    I sound like a broken record... but buying 100 Interactive License will save me $200 and that's something to sound like a broken record about, IMHO.

    I'll call it quits for today, again and no PA items for me again. I think it'd be a bigger matter for the PAs than me missing a deal.

    Edit: Attachment added for reference

    interactiveLicensePA_NOK.JPG
    932 x 1175 - 131K
    Post edited by cheelong72 on
  • xyer0xyer0 Posts: 6,360
    movida said:
    tsarist said:
    I don't see this written anywhere, but I miss this feature...

     

    On a product page for any item that required another item to function, there used to be a slot that said "required" or something of the kind. It would list the item & tell you if you owned that other product. You could click on it & you'd go to that product page.

     

    I don't know if it's a site "problem" or an oversight.

     

    I DO know that feature was incredibly helpful & very much wish this would be fixed.

    seconded

    thirded

  • NorthOf45NorthOf45 Posts: 5,721
    tsarist said:
    I don't see this written anywhere, but I miss this feature...

     

    On a product page for any item that required another item to function, there used to be a slot that said "required" or something of the kind. It would list the item & tell you if you owned that other product. You could click on it & you'd go to that product page.

     

    I don't know if it's a site "problem" or an oversight.

     

    I DO know that feature was incredibly helpful & very much wish this would be fixed.

    I see the Required Products between Artist and Compatible Figures, always did, but I do recall some users saying it was intermittent. What I do NOT see are any Add-Ons for a product. Even if you have it, the heading would show with nothing listed, but there isn't even that much.

  • NiffgorNiffgor Posts: 53
    Summerhorse said:

    Cart is going to an oops page today...relogged and cleared cache- still oops

    Ditto...

This discussion has been closed.