!! Store Issues - Known Problems - Please Read !!
This discussion has been closed.
Daz 3D is part of 
Connect
DAZ Productions, Inc.
7533 S Center View Ct #4664
West Jordan, UT 84084
Licensing Agreement | Terms of Service | Privacy Policy | EULA
© 2026 Daz Productions Inc. All Rights Reserved.
Comments
Welcome to the club still missing some from 11/04 myself
If you do make a purchase, check the amount you were charged for, too. Plat For a Day and sales items were apaprently charged full price on my Paypal invoice. Seriously... I've put a ticket in requesting a refund for the affected items. I'm sorry to sound so negative, but this is amazingly frustrating. I'm just goign to not order anything for a long while, at least not until Daz can fix its site, account, and ordering issues completely. I work too hard for my money to have to deal with this.
Bob
DIM still doesn't show anything to download for me. The log is showing:
2020-11-11 17:51:12.719 +++++++++++++++ Install Manager 1.4.0.67 starting +++++++++++++++++
2020-11-11 17:51:12.719 OS bits: 64
2020-11-11 17:51:12.719 Platform bits: 64
2020-11-11 17:51:12.719 Qt Version: 4.8.7
2020-11-11 17:51:12.719 Locale: en_GB
2020-11-11 17:51:12.719 Running on Windows 10, Build 9200, No Service Pack Installed
2020-11-11 17:51:12.719 Physical Memory:
2020-11-11 17:51:12.719 Total: 11.9 GB (12875382784)
2020-11-11 17:51:12.719 Avail: 6.2 GB (6667657216)
2020-11-11 17:51:12.719 Virtual Memory:
2020-11-11 17:51:12.734 Total: 127.9 TB (140737488224256)
2020-11-11 17:51:12.734 Avail: 127.9 TB (140732965187584)
2020-11-11 17:51:12.734 Current Memory Usage: 48%
2020-11-11 17:51:12.734 Current DateTime:
2020-11-11 17:51:12.734 Loc: Wed 11. Nov 17:51:12 2020
2020-11-11 17:51:12.734 UTC: Wed 11. Nov 17:51:12 2020
2020-11-11 17:51:12.735 Application Data:
2020-11-11 17:51:12.735 Location = C:/Users/peter/AppData/Roaming/DAZ 3D/InstallManager
2020-11-11 17:51:12.735 Disk Total: 1.9 TB (2197940428800)
2020-11-11 17:51:12.735 Disk Avail: 67.1 GB (72071716864)
2020-11-11 17:51:12.736 Reading dzInstall.ini
2020-11-11 17:51:12.740 Current Account: Peter Wade
2020-11-11 17:51:12.742 Current Download Path:
2020-11-11 17:51:12.742 Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads
2020-11-11 17:51:12.742 Disk Total: 1.9 TB (2197940428800)
2020-11-11 17:51:12.742 Disk Avail: 67.1 GB (72071716864)
2020-11-11 17:51:12.742 Current Content Install Path:
2020-11-11 17:51:12.742 Location = G:/3DStuff/Daz Library Extension
2020-11-11 17:51:12.742 Disk Total: 2.2 TB (2463426932736)
2020-11-11 17:51:12.742 Disk Avail: 3.7 GB (4036071424)
2020-11-11 17:51:12.743 Current 64-bit Software Install Path:
2020-11-11 17:51:12.743 Location = C:/Program Files
2020-11-11 17:51:12.743 Disk Total: 1.9 TB (2197940428800)
2020-11-11 17:51:12.743 Disk Avail: 67.1 GB (72071716864)
2020-11-11 17:51:12.743 Current 32-bit Software Install Path:
2020-11-11 17:51:12.743 Location = C:/Program Files (x86)
2020-11-11 17:51:12.743 Disk Total: 1.9 TB (2197940428800)
2020-11-11 17:51:12.744 Disk Avail: 67.1 GB (72071716864)
2020-11-11 17:51:12.745 Starting CMS...
2020-11-11 17:51:18.639 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit
2020-11-11 17:51:26.801 Json Parser (1,1): Syntax error - expected '{' or '['
2020-11-11 17:51:26.801 Unable to parse purchased products
2020-11-11 17:51:26.813 Current Account: Peter Wade
2020-11-11 17:58:53.216 Installed Packages: 12759 : 2.2 TB
2020-11-11 17:58:53.739 Network Error during authentication.
2020-11-11 17:58:53.739 Json Parser (1,1): Syntax error - expected '{' or '['
2020-11-11 17:58:53.739 Unable to parse purchased products
2020-11-11 17:58:53.739 Invalid JSON formatting while processing purchased items.
Unfortunately the DIM login problems are still not solved. It has been weeks since I submitted ticket number 348360 (because DIM suddenly refused my password) and Tech Support has not been able to fix it - and it's not just me but others having this "known" problem.
Not logging in to DIM means I can't update anything, and anything I purchase has to be manually installed, except for those things that refuse to be installed manually, like Studio BETA, Mesh Grabber Rotation, etc.
That means I can't update Studio general release, because there are too many other products I'd have to update too, such as plugins. And, of course, DAZ has nowhere listed a comprehensive list of updated products.
For me it feel like Daz is not as concerned as they should be about the many bugs that still remains with the store change, so many bugs still remains, I have a week long ticket that isn't resolved (see my post about it above), and now seams like a good time for them to release the new Daz 4.14. It will prabably be bugs with that as well, and now the I guess overworked help ticket workers are going to have to deal with the new daz bugs also. This sends the message to me at least that they aren't so concerned as the should be about the store bugs. But I could be wrong, mabye there won't be so much problems with the new Daz version. I hope so, I won't be using it, but I want all Daz staff working on making the store a safe and pleasant place to shop again.
My DIM downloads had returned a few days ago and are now gone again this morning.
From my log:
2020-11-11 10:59:35.887 Network Error during authentication.
2020-11-11 10:59:35.887 Json Parser (1,1): Syntax error - expected '{' or '['
2020-11-11 10:59:35.888 Unable to parse purchased products
2020-11-11 10:59:35.888 Invalid JSON formatting while processing purchased items.
I don't think "ownership" issues are all fixed. For example:
I submitted a help request 354493
Today's store issue is brought to you by: Cart access:
Being in a programming/support role myself, I do understand that DAZ folks are probably doing everything they can to remedy the situation, but it seems that this entire thing could've been better planned and executed. After seeing posts here that indicate these issues have been going on for a week or so now, sorry but no more business from me until it's certain that all of the issues are fixed.
I've got one of the cool leather jackets for founding members, even!
Since Studio likes to foul installations of products at random, necessitating reinstallation, not being able to access paid-for material to reinstall it is exceptionally fun. The fact that it has not been adequately dealt with yet is deeply disturbing but also somehow unsurprising. I get that there is a lot that needs putting to rights but this doesn't feel like it was given adequate priority.
PC Membership fixed! YAAY!
For days I've been logging out clearing my cache then logging back in to see if my PC Membership error/bug would work itself out. NOPE. I submitted a ticket and a few days later I get an email stating my my PC Membership issues had been resolved. NOPE. I go through the whole logging out, clearing cache logging in and still nothing. I submit another ticket and not even a couple hours later. . . YES! My PC Membership has returned! YAAYY!
Thanks Emma! I know y'all are stressed out and in strung out shape but keep up the fight.
The json parsing error hasn't re-occurred in DIM since last Wed
There are a number of "Remote Name Collisions" in DIM. Most are billboards with repetitive names, but some are not. Is there an issue with collisions that would warrant a helpdesk ticket?
2020-11-11 11:25:14.386 Remote Name Collision: 49649-2/49649-1 : Vinnuth Kriegor Battle Mega Armor for Genesis 8 Male(s)
2020-11-11 11:25:14.277 Remote Name Collision: 53261-2/53261-1 : Manga Marker Materials for Genesis 8 Female
I received Monday's order confirmation emails today.
Not sure if this applies to you, but when I checked my address after the website conversion, it was marked as an alternate address, with no default or billing addresses.
So I added new default and billing addresses, deleted the alternate, checked out and then I started receiving order confirmation emails, albeit a week late sometimes.
I've been doing some reading about these problems and such, and I have come to the conclusion that Daz Central not loading anything is a known problem? I installed Daz earlier today and it worked fine but then I uninstalled it to see if I could change which directory it went into and then I am getting Daz Central with nothing loading. I've uninstalled and reinstalled multiple times, including to the same directory when I first installed it. So is this just something to wait out and check on occasion to see if its been fixed?
No, those aren't a problem.
Great, thanks!
.
Could you try again. We're tweaking some of the server configuration to take into account the load and memory usage patterns to better distribute concurrent requests which is causing some of the larger requests to exceed the memory available to the instance which it looks like you're account is hitting.
...the situation with purchased items still showing in the cart is still there this morning. I should only be seeing the 8 BYOB items for 2.99$ and the Wednesday freebie. .Reluctant to delete the other four items given how screwy the site has become since the store update.
This one is new from this morning when I made a purchase. I needed something this afternoon and when clicking my cart got this. So it just happened.
Edit- It appears Paypal is screwing up for me on another site too so at this time I don't think it is this store-related.
It works for me now. I've got the list of downloadable files and updates back. I've done a download and install from the list and it worked fine. And the link to the readme page worked as well.
Thank you for fixing this
My three products in DIM finally downloaded. Even so, that's it for me until everything's fixed - whenever that may be.
Laurie
@Daz_jon Nothing is showing in the Ready to Download of DIM since this morning. That has not changed.
2020-11-11 13:22:25.571 Network Error during authentication.
2020-11-11 13:22:25.572 Json Parser (1,1): Syntax error - expected '{' or '['
2020-11-11 13:22:25.572 Unable to parse purchased products
2020-11-11 13:22:25.572 Invalid JSON formatting while processing purchased items.
Just got four notifications at the same time, so the logjam seems to have been cleared.
And the ReadMe's are back...
I've had no problems with gift cards so far but I've purchased a small one, like $1, first, to check if there were problems, before buying a big one. They've all arrived by email immediately and redeemed without any problems. And the gift code is on the order page as well, if needed.
I managed to buy something on the store! It's still not right though. There's a swirly that's on screen while the site decides whether to accept the order, or not.
I got the same message, and nothing appeared to have changed. But now I have 5 more addresses in my address book, or rather the same address five more times.
It's cool, though. I hope Genesis 9 debuts tomorrow.
Okay, so I decided to be the guinea pig. Got the gift card (and nice to have 20% off) and I IMMEDIATELY got the order confirmation (which is a HUGE change, normally waited 10hrs or more for those) and also got the gift card email right away!
What needs fixing as of this minute (sigh, add it to the list) is that the click on link from the gift card email did not populate the field in the redeem section. I had to manually paste in the code. But IT WORKED. So I'd say to anyone else who may be thinking about a gift card, it worked like a charm for me just now and I got it immediately.
OK, I just made a small purchase from Fast Grab...it went through, but I got the DAZ confirmation email right away but no PayPal confirmation. I logged into my PayPal account, and the transaction is showing. So...perhaps I'll take a chance later on and renew my PC+.
Dana
To be fair, the staff working on DAZ Studio are probably a completely separate team from the staff working on the website, with little to no real overlap in duties. Throwing the DAZ Studio development team at the website bugs probably isn't going to be anywhere near an optimal solution, quite likely to the point that attempting to do so would actually slow down the efforts to fix the website by the dedicated team.
That said, it might have been a wise idea to hold off on release to avoid the whole, "oh, look, they decided it was good to release an update to something else when the last update is still being settled in."